Comfort Suites Houston NW - Vintage Park

The location was convenient with easy access to nearby restaurants, shopping, and attractions. The overall atmosphere was quiet and relaxing, making it a great place to stay. The room was clean, spacious, and comfortable. The staff was friendly and helpful throughout my stay.

The location was convenient, and the staff was friendly and welcoming throughout my stay. Everything was well-managed, and I enjoyed a comfortable and pleasant experience.

I really enjoyed my stay at this hotel. The room was spacious, clean, and comfortable, and the complimentary breakfast was a great way to start the day. The location was convenient with easy access to nearby restaurants and shopping areas.

Necesita más limpieza más organización

I liked the friendly staff especially when I first walked in. Very inviting and professional... I did not like the pool was not open, due to repairs, and the schedule. If I had known this I would have never booked this place to stay. I and my grandchildren were looking forward to swimming after traveling there. Get the pool fixed and change that schedule for the guest.....

Not much. It was clean. The bed was comfortable The shower, walls, ceiling, pool, and elevator all needed repairs

Nice! Staff was very pleasant, check in ans out was simple. Conplimentary breakfast was good! Highly recommend.

Location

Room

Pool was dirty - like green and brown algae in it and on the walls.

Would stay again for a night.

everything was excellent

Beautiful property. Only thing that makes it less appealing is the pool is in need of some attention. That’s an amenity that does have value for booking rooms. The water wasn’t hot enough to draw a warm bath to soak in.

Got to the hotel close to midnight. Sketchy group of people hanging out around back in their vehicles. They knew to tell us the blue fire escape door was jarred open to enter since the door was locked. Front desk walked about and checked them out and walked back. Went to take kids swimming the next day and pool was closed all day. Breakfast was fine. Food staff were very friendly. Hotel was clean just had a heavy, dark atmosphere. We booked 2 nights but left after one night. We would have left the first night but right as I was about

Pleasant

Room was very clean and the was awesome.

Very good

nothing,my company truck got broken into and management didn't even show me the video. everything all the staff everything

nothing,my company truck got broken into and management didn't even show me the video. everything all the staff everything

Exceptional

Room floor was dirty and the sheets. The bathroom water never got hot.

Exceptional

It in close proximity to all of the locations that we were going to All was well! The Young Lady that worked at the front desk was Great! She had a smile on her face each time and was always there to assist

It in close proximity to all of the locations that we were going to All was well! The Young Lady that worked at the front desk was Great! She had a smile on her face each time and was always there to assist

Exceptional

Nice and clean Parking not made for big truck

Nice and clean Parking not made for big truck

The best part was the spacious room

Superb

I have stayed in this hotel before and was very satisfied. This stay was terrible. The room was damp and had a mildew smell that would not go away.

The hot water out of the sink was a trickle that never got hot. When getting off the elevator to the 3rd floor, we were hit with a horrible odor that I compared to the smell of a can of tuna. There was a large poorly cleaned stain on the carpet just in front of the elevator that looked like vomit that hadn’t been cleaned well that could’ve been the source of the odor. I never write bad reviews but this hotel was just disgusting and in need of a complete overhaul. We arrived late and just needed a place to sleep before a medical procedure the next day so we just stayed. With stage 4 cancer, our travel costs for frequent trips to MD Anderson are high and we chose Comfort Inn trying to save some money.

Everything we needed. The room was a bit stuffy but sometimes that’s hard to avoid.

There was hair in my shower walls, male and female hair. After a singer use of the bath, my feet started to itch... I was told the pool was not open. Then people were using it.

Clean room that actually smelled good. My teen was impressed. Bigger room than expected. Easily could have been a place to stay longer than 1 night. Breakfast was very good. Sausage eggs. Waffles blueberry or plain, muffins, cereal, juice coffee, yogurt and fruit. Easy check in and out. Good place to stay

We just checked out of Comfort Suite Inn and we were really impressed. The room was spotless and well-kept. The night shift staff who checked us in was friendly and helpful, which we appreciated after a long drive. She went out of her way to get a luggage cart for us from the top floor. Air conditioning worked perfectly- the room temp was comfortable all night. Best of all…the hotel was quiet so we actually got good sleep. Thank you for a relaxing stay.

The room was clean but repairs to the door lock were shoddy and unfinished looking. Front desk staff was inconsistent. Night shift was very helpful and friendly. Day shift was decidedly less enthusiastic. Oh, and when we checked in, the entire lobby smelled like weed. Not a huge deal for me but my 89 year old mom was kind of shocked.

Amazing

The air conditioning worked great. Got super cold in my room just how i like it. The room was clean, the bed was ultra comfortable and i loved the layout of the room, it gave u that luxurious vibe for a cheap price. The staff was nice. The hatch lock on my room door was broken and they never fixed it other than that no complaints. The breakfast was a 10/10. They had a waffle maker, fresh eggs and sausage, water, different juices, fresh fruit, different cereals, milk, yogurt, syrup, they had it all. This is definitely where ill be staying when i visit houston. 9/10 experience

We stay in many hotels throughout the year due to my son’s games, and this was one of the top 5 especially for the price. Couldn’t complain also breakfast was delicious my little ones enjoyed it!!!

A/C not very cold. In room fridge on it's last legs. Bathroom kind of dumpy. There was construction on the property going on. On the positive, room is very large.

Clean room and good breakfast.

Loose and broken toilet seat. Loose bathroom sink faucet. The electrical outlet in the bathroom had burn marks. The room wasn't very clean.

Decent stay for a good price. The hotel is in need of some updating, but the bed and pillows were comfortable. AC was a bit noisy but kept the room cool. Breakfast was okay.

Staff was fine. Whole place was dirty and falling apart. Key didn’t work the first time and the overall vibe just felt bad. Families shouldn’t stay here and women shouldn’t even give this a look.

Don’t do it.

I don’t know how this place got a high rating in this app, possible the location wrote their own reviews. The wood table looked rotted, no chairs for the desk, bathroom tub had paint peeling off, breakfast was trash with powdered eggs not even real eggs. I sent a message through the Expedia app and entered the travelers name yet the front desk staff gave my husband issues when he tried to check in. They told him I had to call in and when I told him to let them know I sent the message when I booked they told him “That is a third party”. Ya think? What kind of response is that. So I called and all they had me do was confirm his name. Ridiculous way to verify anything I could have been anyone calling in so with that it just felt like they were giving him a hard time for nothing. I had to come up there later that night to drop off his charger and there was a guy out there trying to wave me down. I had a girls night at our house so the men of the house needed to go somewhere but I will never book this place again. Complete disappointment as it is nothing compared ti their pictures and other reviews. The outside was clean from what I could tell but I see now that is why they say don’t judge a book by its cover.

Sausage was barely warm, too low to ensure safety

The room was clean and spacious. The bed was comfortable and the breakfast was good. The location was prime.

Good: clean and renovated hallways, suite was roomy with sofa bed Bad: room entrance light not working, sink stopper stuck, hair dryer not working , dead roach by AC. Ice machine on 3rd floor not working, ice only on 1st floor.

Clean room friendly staff

We had a family function in the area and rented seven different rooms. The rates were reasonable, but the condition of property and cleanliness were very disappointing and barely passable. The linens and bathrooms appeared clean, but walls, switches and doors were smudged and dirty. There is a lot of neglected maintenance on this property like loose plumbing fixtures, burnt out light bulbs, tile falling off around the elevator, and laminate flooring buckling up in a closed off side room. The breakfast was decent.

Pool was closed by the county health department which would have been nice to know when booking. Our pull out couch mattress was terribly stained and disgusting. Toilet handle was nearly broken off and had to hold on to the toilet seat to keep it up. Breakfast was less than impressive. All juices were watered down and tasted terrible. Had to keep asking for things to be refilled even though there was still 2 hours left in breakfast hours. Would not recommend staying here.

Lots of room and very comfortable.

I was not interested in the breakfast after the roaches. It was a short stay in an emergency situation. Luckily I didn’t spend too much time there. Never again.

The sofa bed was very uncomfortable to sleep in. Breakfast was not good. Orange and apple juice were watered down. No good yogurts. Need more variety of food option. Always had the same item for our 6 days there.

Everything was great 10/10 I recommend !

Front desk staff was helpful and courteous. The rooms were clean, the bed was comfortable and the breakfast was fresh and free!

My experience was very bad. I arrived and there was no staff to greet guests. Then someone from outside came in who was smoking marijuana. That same person gave me trouble with the hotel check-in. When I went up to the room, the elevator was super strange. The TV remote didn't work, the furniture was all old and stained, and when I went to bed, the bed was filthy. I had to put a sheet from the middle of the bed, which looked somewhat clean, on it. The pillows were old and uneven so I could finally rest. Breakfast ended at 9, so I couldn't have breakfast because they don't even tell you it's served until 10, like all hotels. Well, honestly, I don't recommend it. I had a terrible time.

Hotel needs a face-lift, a total deep clean, new linens and furnishings. Undesirable odor throughout and breakfast was sub-par. Hotel frontdesk staff not very friendly or engaging. Housekeepers were nice and responsive and room is spacious. Overall disappointing Comfort Suites.

Yes

The room was clean, bed was comfortable, and breakfast was decent. The staff at the front desk during check-in were sweet and professional. Only defect was the bathroom door lock was broken, but no biggie. I was only here for one night, and my stay was pleasant for the price. The location is very convenient.

Great experience. Clean room , great staff, good breakfast. Comfortable stay !

Walls, doors extremely dirty visible brown stains running down them. Called front end due to TV not working, they said they would be up soon and hours passed no one passed by. None of the doors excluding the entrance door closed all the way. Key card consistently stopped working.

Everything. The staff did a great job. One was great. Convenient location. Very comfortable amenities. Good breakfast!

Good customer service

terrible hotel , no room service at all , dirty bathroom , hairs in the shower , dirty carpet , damaged blinds , etc, etc NEVER go to that place

CLEAN ROOM STAFF GREAT AIR GREAT BREAKFAST REALLY GOOD

Good air conditioner. No traffic noise. Had issues with tv reception. Desk clerk immediately came to room and resolved issue. Comfortable bed. Will stay here next visit.

Great place to stay

The room was neglected and the hotel poorly operated

Everything was fine except for a large cockroach in my room which clearly will make anyone uncomfortable. Sink handles also did not work correctly making turning off very very challenging

The room had two roaches and the lady serving breakfast was rude and gave of a bad vibe like she didn’t want us there. If you have a family please don’t book at this hotel.

Yes

The staff were asleep on couch and the room had roaches

The hotel had an odor throughout the hallways. Our bathroom was stocked but not very clean.

Clean room, courteous staff, quiet

Extremely underwhelming. Low end comfort suites.

Room was clean and the staff was friendly.

Bathroom was dirty, blood on the wall, mold and rust. Towels were stained. Cold water only for shower.

Just okay. It’s a budget friendly hotel, with nice AC and clean beds and fluffy pillows. Everything else looked shabby. Clean enough but not well kept.

Clean and friendly

Would definitely stay again.

Not internet working in the tv. Hotel needs an update , rooms are super old , front desk is assistance is outside smoking .

The hotel overall was decent. My only complaints are the deadbolt on our room door was broken, and the sink barely drained as the plug was stuck down. When we went to let front desk know, there was no one there.

Yes everything was amazing

Needs repainting. New sheets, black stains on both sets for sheets.

We stay here often. Very convenient and comfortable.

Very limited breakfast. The cereal provided was very stale. Most of the staff did not speak very much english.

Breakfast was nonexistent, bread and cereal was only thing served. Elevator was out of order. Shower head was terrible, water pressure was terrible.

Easy late night check in, thanks

The representative smoke whole day , and very rude. Room wa not cleaned well too.

Great service

When I first entered to hotel there was no one at the front desk, but you could hear someone watching a tv show, when I called out and the lady came she asked how can I help you and I said I am here to check in, without checking my reservation she told me in a very nasty tone you are too earlier, check in isn’t until 4pm. I mentioned to her I was suppose to check in yesterday & her whole demeanor changed. After I was able to check in I went to my room to find that the sheets on the bed were stained from a previous stay, overall I did not enjoy my stay here and I will not return.

We stayed one night because we lost power at home. He beds are comfortable and the place is clean. The service was good. This is the second time i stayed here and had problems with the tv both times though. And the A/C cooled but it took all night to get comfortable while in bed though. For the price, it was good stay

The staff was great.Everybody was super.Nice breakfast was super yummy.

The breakfast wasn’t amazing but the room was great for the price. The location is very convenient to many restaurants.

I booked for 3 nights, but only stayed 1. If we didn’t arrive after dark I would have immediately left. Also, if the rest of the hotel was somewhat clean, I would have just tried to change rooms. However, the entire place was filthy. Expedia tried to help me out with canceling the second two nights, but they were unable to get anyone to answer their call.

They are THEEEEEE best! Customer service is very pleasant and work to solve any issues. It has always been a good experince over the last couple of years! I like them mich better than other booking companies

wifi was very weak signal. refrigerator and ac unit made load noises and humming noises all night made it difficult to sleep.

Room sooo cleannnn

Older hotel but freshly painted, clean, quiet, with friendly and accommodating staff. Breakfast included protein, fruit, and cereal.

This hotel is not a new hotel, but is well maintained and clean. The beds were good. The bathroom and towels were good. It will stay again at this hotel, when i am back in town.

Bed bugs

I had a wonderful stay. The room was clean and well-maintained but outdated. The ladies at the front desk were exceptionally helpful and kind, Grace.

The staff behind the desk wasn't very friendly when I arrived to check in. No smile. No greeting, hello, hi. The hotel is old with chipped paint, cracked floors...but it is clean. The room was warm upon arrival and the a/c unit is too small to cool the room down quickly. The breakfast area was not kept clean and tidy in the morning. Overall, it was okay for one night while working, but I will not choose to stay here again in the future.

Housekeeping has fallen down slightly.

Had several issues with key trying to get into the room!

There was a miscommunication and the hotel thought I left even though I was booked and all of my things were in my rom. Instead of calling me they went to my room, removed all of my belongings, went though my stuff and stole prescription medication from me. The woman at the front desk admitted to going through my things but saw no this as no problem. The staff is garbage.

Nice staff

there is not proper room service...we had asked for the room server but there were not able to clan the room

The room had a bad smell and when we requested to be moved we were denied.The room was not clean and for the area the hotel is in we figured we would be getting a nice room but it was not a good stay:

Elevator broke while there. Floor leading into elevator is peeled up causing tripping hazard. Old worn down property

Great stay

All front desk very friendly

Don't expect any kind of friendly greeting when checking in. It was like a bother to the staff.

The beds were comfy, the staff was friendly however the condition of the elevator and building was subpar. They charged me twice and the hotel is giving me the run around.

I didn’t get to stay due to my room not being clean, dirty sheets and trash in the room. I was given a full refund so I do appreciate that.

TV didn’t work so we have to tell the front desk person and she came to fix it (the nice lady) WiFi was not working the next day

Very clean. Staff was excellent. Breakfast could have more on the menu.

People and staff very rude. Front desk not very hospitable