Comfort Inn & Suites SW Houston Sugarland

Location is at odd. Hotel should list as Motel. Unfriendly host.

Exelente Everything

Overall good Experience...

We had issues with the toilet, it took 3 hours to find a plunger for the hotel. Breakfast was mediocre, not a big choice to choose from. And there was a young lady asking for money to pay for a room or to get back home that was very irritating. We are so supposed to enjoy our stay not worrying about panhandling in our hotel.

This hotel had weed smell all through it, mold in the bathrooms.

Desk staff was pleasant. Some space to sit outside. I thought of this franchise as a reliable, classic choice for decent, affordable hotel stays but this property is very poorly maintained. Paint peeling, wood furniture damaged, debris all over floor in lobby and hallways (that remained for my entire over-night stay), overflowing garbage cans in public areas. Extremely disappointing for a brand I used to rely on.

Definitely an older hotel. Not very well maintained. Good for a one night stay but thats it.

Clean property with Helpful and caring staff

It’s good stay..Thanks Comfort team..

My go to place when I visit Houston. Excellent staff and management with worth to money comforts.

The day I checked in the guy at the front desk had a terrible attitude. Instead of handing me over my credit card and driver’s license he was sort of lightly throwing them breakfast terrible the batter for the waffle was all liquid bad shape

I explained the reason for my cancellation on the 2nd night of my stayed till now management has approved the refund for not staying the 2nd night 😔

My stay at the hotel was exceptional, thanks to Mr.G outstanding service! He went above and beyond to ensure everything was perfect, handling every request with professionalism and genuine care. His warm demeanor, attention to detail, and dedication to guest satisfaction truly set him apart. Mr.G is a shining example of excellent hospitality, and he made my experience unforgettable. I highly recommend this hotel, especially because of team members like Mr.G

Nothing

Cockroachs

The rooms were very unhealthy and unhygienic.we saw cockroaches everywhere and rooms smell full of cigarettes smoke .Rooma smelled stink

I don't need perfect, but I have to ask comfort Inn if this is what they want to offer. There was a dead roach in the middle of the room, which makes me wonder if it had been vaccuumed. The temperature in the room when I got in it was 81, so it took several hours to cool if off and then it was never really that cool. The bathtub faucet fixture was not connected to the wall and there was a fairly large rust, or I guess iron stain below the overflow piece. The sink water faucet handle was extremely loose and I was easily able to lift it off. And finally, the screws in the strike plate were so loose that the strike plate was loose. I was able to tighten one of them with my thumb at least tight enough that the plate would stop moving. However, the door never really closed properly like it could have easily been broken in to. The only reason I didn't give this a "terrible" rating is that I will say the mattress was reasonable comfortable and the pillows were decent. I was supposed to stay for 3 nights, but left after the first night. I have added a few photos showing some of what I wrote about.

The tub was unleveled and killed about 6 roaches in the room and I was only there for a few hours. Didn’t stay a full night and the manager was dodging me about a refund.

Staff was very nice and accommodating. The room we had, had very little water pressure when showering. The area was overall not the best in town. Overall it was ok would not stay there again tho. If you are looking for a cheap stay it's OK. If you are looking for a more premium upper class spot then I would not recommend.

toilet

Air conditioning was poor. Room felt too hot. I had no choice but to vacate the room immediately. Had to find another hotel. I am supposed to get a refund and emailed the hotel but no response yet.

No security, the back door don't lock, anybody can enter the property without key, the entire hallway, no AC , no AC in the lobby. Lots of noises around the property... Bad experience.

The property is in good condition, room service and the breakfast is good

Will Comfort Inn send that to me?

Yes

Everyone is very nice None

Room was dirty literally cockroaches crawling up the walls. Staff was horrible trying to call them between my husband and I 10 times till finally someone answered crackheads wandering around there and the back door isn’t even locked so anyone can just walk into there.

The room was hot. The ac barely worked. The bed was hard and pillows were subpar. There was roaches in the room. TV was old and hardly worked. Lamp quit working. The room had no main light.

I explained I have to leave by noon. I’m sorry Expedia already took the money. Very disappointed. While in the parking lot several windows with curtains open meaning unoccupied.

Didn’t like the fact that the room nor the hotel lobby did not have usb connections for my phone cord. The microwave was not in the breakfast area, it was in the back kitchen. The restroom sink water was barely running. The elevator was barely working. They need to update this hotel. Needs some work.

Good breakfast and best housekeeping

It was nice

ROACHES! Most of the staff didn’t care because they can’t t make the any changes to the situation.

They did not always clean the room when asked. We had to change our own sheets and bedding.

Excellent

It's amazing stay..Staff was so good and helpful

Walked in to the hallway to get to the room and the hallway smelled so bad like vomit went to our room and turned in the bathroom light and saw little roaches crawling on the bathroom wall

I didn’t stay longer time then I should’ve. It has bugs in our room we staying in. The next morning we checked out.

Nothing Had roaches in the room !

No wifi no internet connection

Room is infested with german roaches. Every thing else I ll rate just barely ok

Don't think i would

Room card reader sometimes didn't work, toilets weak flushing, bathroom had maintenance issues.

The spa and pool and the room itself No working remote

Staff was welcoming and professional.Room was clean

Check inn was quick clean room and fresh breakfast

It’s comfortable stay..

I was cleaning roaches room bathroom needed a lot of work stains in curtains wall look like just patching up the room was horrible

Excellent…

I stayed one night and never again the sheets were never changed the fold out couch had food stuffed in it with dirty sheets and they only brought us a fresh set to change ourselves the shower was hanging off the top lock was broken as if someone kicked the door open and when we told the front desk about it they asked if we did it we were only in the room 10 min! Don’t stay here!

Staff was helpfull and room was clean

Roaches

It’s perfect stay..

Breakfast was not up to the mark. Toaster was not working

.

Terrible place. Smell really bad. I cant spend even one night. I want to give “0”

nice clean & staff professional

Room was clean but roaches in every room. Breakfast selection was poor and waffles were inedible. Tried to get them to move us to a different hotel but no refunds or offer to help. Checked with Expedia but they were no help. They side with hotel so not useful to use for bookings.

El ascensor estuvo dañado, el desayuno es graso, en la habitación de mis papás había cucarachas, en las habitaciones continuas fumaban marihuana

good

Please try to improve your services, your establishment is very dirty.

location

The place was terrible. Only the night guy was great. The morning and afternoon crew were horrible. Room had cockroaches and I told him to clean the room every single day but they did not. It smell like maneuver.

Sucio, con cucarachas en la habitación, basura tirada por todos lados, el desayuno súper básico, huele a cigarro por todos lados.

the room smelled, the sick in register was leaking anytime you turned it on, I told the person at front desk, and they was very unconcerned. There was no instructions for the waffle maker, and the creamer for coffee was out, and they lady acted as if I was bothering her to get more

I will Never choose Choice group hotels in the future..

The property needs to be remodeled. The hotel was dirty on the outside and inside. There's a large homeless population living in the hotel also.

The hotel was under few renovation. Very dirty and very unkempt. Thick pets and cigarette odors. The staff I met on first night of arrival was very rude and inappropriate. Cleanliness, roch, staff rudeness and the environment.

My stay in comfort inn and suites Sugar Land, Houston, Texas was truly wonderful.It’s the perfect mix of comfort, culture, and modern living. I would gladly visit again.

Boy smell like mold and I found one roach on the bed

Dirty pool, bad area,!gang activity, homeless etc. breakfast was terrible. Don’t recommend staying here. Sheets were itchy. No security. Anybody could just come in without having any room booked.

The were doing repairs . Won’t stay there again

Custer service was poor. Dirty towel was left in the shower from whoever had the room prior to me getting it. Killed a bug that was crawling on the wall. Probably won’t be back to this one anymore

Every time I come here I always get good customer service, the breakfast mmm yummy & im never disappointed with my room, & the staff so helpful & the housekeeping too im definitely coming here again!!🙂‍↕️🙂‍↕️

The outside was still being remodeled and the hot tub was broken. It was okay.

volvere sin dudar .

Yes

I didn’t even stay here. After checking in, when u walked into my room there was people staying in the room they gave me the key card to and the front desk person walked to the room and called the person by his name and said he had to go like he knew him or something. I left and stayed somewhere because when they gave me another someone was in the other room with deadbolt lock locked.

Easy check-in, staff was wonderful and super nice. Breakfast was hot and fresh. Over all stay was excellent and room was super clean and spacious, will definitely be back soon!

The property is in poor condition. The exterior and the grounds are unkept and the interior is outdated and in need of a deep cleaning. My room had dead and alive roaches as well as fleas I believe. The AC unit was extremely loud. The location did not give me a secure feeling. Found myself checking on my vehicle often. I stayed one night of the two I booked.

Pool nasty, spa and exercise room closed, elevator broken, charged full week stayed 3 days for medical treatment had to walk up two flights of stairs several times a day because of elevator not functioning. Key cards stopped working daily had to go down get replaced constantly after every one time use!! Didn’t clean room daily. Halls smelled of marajuana carpets nasty!! Staff useless and rude

Very rundown place. Rooms have cockroaches. Rooms were smelly. Elevator was not running for full night.

Rooms have roaches, elevators broke, no staff working the desk at night, tv didn’t work had to get another tv from a different room 0/10 do not recommend at all.

Huge roach problem. Let within 25 minutes of arriving.

The pictures look nothing like the place. Half of the building was missing and it is in a rough part of town. Would not recommend.

Location was terrible right next to the highway and the room smelled. I also did not feel safe.

Breakfast menu was same all the time, while supply is always short. House keeping is available only on request and only on alternate days. Parking was sufficient but always dirty and surrounded with suspicious people. Most of the staff are good except few that are rude to dictate rules such as breakfast closes sharp 9am and lobby is out of bound after 10pm.

Unsafe area in parking

It was convenient It had roaches In the room and the key card to the door kept deactivating. Had to keep going to the front desk to get new keys every time I left the room.

We were not able to stay due to terrible service, elevator not working, dirty rooms

Our room was clean. Staff was mediocre. Breakfast was poor, little selection and we always had to ask for items to be refilled. Outdoor pool was closed. They used to have and indoor pool and workout room that were both closed and torn up. Listing online says pool is open March 1 and it was not. Very disappointing for our family.

.

Terrible service nasty water no tissue or towels

The staff never disappoints, and the room was perfect I have no complain with this hotel definitely coming again.

Toilet seat had stains. No daily housekeeping Breakfast was very limited. Overall it was okay.

Perfect stay…Everything was so perfect

Staff was great

room

Everything was 🙂 fine

Do yourself a favor don’t book here trust me you will thank me. They checked me into the room that was soo dirty and even the area is not safe. Room smell dirty and no wifi. They promised me a cleaner room after 2 nights and new room wasn’t ready I just left I hope who is reading my review it’s not a 3-Star hotel i checked out and went to another 3 star hotel day and night difference

Check inn was quick also friendly staff..Clean room comfortable bed..

It’s nice and comfortable stay

I was ignored at check in by the clerk. Not very friendly or conversational. Beds were hard and air conditioning kept switching from heat to cool air. Roaches are present at this location. Showers were hot, only positive accommodation.

Door key was not working,

Like the cleanliness of my room, price is reasonable, overall I enjoyed my stay at this hotel

I really loved my stay in this hotel, the room no complain about it, the staff was nice to me when I check in. I do recommend this hotel for ur vacations. My stay was excellent, I will come back again.

Stank

Excellent stay..Breakfast was hot and fresh…overall it’s good stay

Roaches

Everything was perfect..would like to stay again in future

Yes

They wanted to charge me for an extra $20 for early check in. The gentleman was very rude and had bad customer service. The room was okay but throughout my stay I would catch cockroaches roaming the room.

This was the most disappointing stay I’ve experienced in over 35 years of travel. The property was extremely unclean, and I was shocked that a Comfort Suites location would exhibit such poor maintenance and oversight. This fell well below the standards I expect from the brand.

Room door lock was broken, it didn't open until multiple attempts. Air conditioner wasn't working, woke up at night sweating. Room was poorly maintained. Will never go back.

The door from my room got stuck and i couldn't open it and i had a child on the other side, i tried and called the staff for help and they didnt answer me. I had to call the fire department for help. Other than that everything else was good

Fridge didnt work. I had meal preps be off tasting. Bugs in the bathroom. Carpet was filthy. Some random dude tried to get in my room with key access. They didnt because i had the latch lock in place. I usually have good stays at comfort inn, but tuis has been the motel 8 of inns.

They have roaches and they know but did not mention this at check in!!!

It was okay, but there was no water coming from the wash basin. I informed the staff, but no one helped

Rooms were satisfactory

Cockroaches in room. Non-functional shower head. Poor breakfast options