Comfort Inn & Suites Southwest Fwy at Westpark

N

Nice hotel comfort suites and no traffic nice and clean

Breakfast was Ok. Parking was Ok. Location was OK Rooms were dirty. Roaches in the room. No ice in the whole hotel. Staff said ice dispenser machine hasn't worked for a while. 8 days we stayed it did not work. They said no maintence person to fix it. Very small gym with 2 treadmills, both not working. Wi-Fi was not working. Shower holders in handicap rooms were broken. All Staff members at the front desk were rude except Nicole.

Good hotel

There were roaches in our rooms. I had four rooms and 3 of the four had roaches in them.

They had a cock roach problem. However, they did refund our visit.

Everything was perfect

El wifi nunca pude conectarme

Two roaches came out of the electric socket we were on 3rd floor

On the check in the staff so mean and not helpful she said only accept physical credit card no touchless and when we reach to the elevator it's smell weed too strong and no ice machine plus the door for restroom inside the room has stain of accident from inside at all this property not recommended.

Location Room was hot, not enough towels, when asked for more was given Pool towels

Passed up on the breakfast. The location was fine. The parking lot air smelled of strong offensive cigarette smoke. This smell drifted into the hotel lobby. hardly noticeable in the elevator and thereafter not in the room.

If you like hotels with working elevators don't stay here. Everything is a mess.

The hotel had luggage carts available one day, but the next day there were none available, so we had to carry all of our luggage to the car ourselves. We also requested additional towels from the front desk, but the employee, who was on her phone at the time, told us we would have to wait until housekeeping eventually came to our room. Since we were preparing to leave, we never received the towels and I wasn’t able to shower before leaving. The entire building also had a musty smell, along with noticeable cigarette or marijuana odors throughout the property despite the hotel having a no-smoking policy. Management really needs to address this, as it significantly affected the overall experience. Overall, there are several areas where this hotel needs improvement, particularly cleanliness, maintenance, and guest service.

The staff was awesome and very helpful.

I didn't have high expectations for this hotel, but it was still pretty bad. The staff were all kind and helpful, but my room was not in good shape. The first thing I noticed was damage on the bed frame and a hole in the bed blanket. Not a big deal, but then I saw the roach on the carpet! Then, two more small roaches in the bathroom. The hallway and the elevators smelled pretty awful, and the closet in my room for the iron smelled very moldy/musty, There was also quite a bit of noise coming from the road through the window. The hotel is affordable, but I think it would be worth it to spent a little more on a cleaner hotel.

When I went down to get breakfast, they asked for my name and room number; I didn't like that.

No running water so couldn't use the restroom or shower... a total nightmare

Location Air conditioner needs to be fixed in rooms Making noise. Changed rooms, other room had the same noise coming from the air conditioner

At first glance the hotel seemed well kept and I was excited to check in. Once in the room the first thing we see is a roach in one bed. My granddaughter refused to sleep on it. Then in the bathroom was more. We’re not complainers so we toughed it out since it was only one night. Then I decided to check the pool out but it was very dirty. At checkout I informed the staff about the roaches in the room and I felt like she wasn’t interested as if it wasn’t her first time hearing it. Sorry but not sorry, I will not stay at this hotel again.

Staff is rude from the ger go. My upstairs neighbors appt. Burned, so I had to get out in a hurry. Rude desk worker, said seventy two a night. I merely looked at her ahe stated *what, you can't afford it?"...I walled out. I have enough in ny checking alone to pay her salary for a year. Being treated rudely while dealing with issues at hand, not hospitable at all. Nothing

Breakfast hours during the week

Nice Stay and Location is also Good and convenient

Roaches and cigarettes and dirty carpet smell

Homeless people around hotel

My adult son stayed there during a difficult time for him. The staff were always gracious and prompt about connecting me to his room several times—his cell was lost. Thank you!

The premises were observed to have a significant presence of insects, including cockroaches. Furthermore, the facility exhibited signs of age, lacked cleanliness, was confined in space, and presented evidence of mold. Consequently, I cannot endorse this establishment.

Thought shower door was going to fall off Nothing

The room is smell bad

Close to location of the event I attended I had to go through 3 rooms first and second room had roaches and bes bugs it wasn’t until I was moved to a different floor that it got better

Little mold in bathroom

At one point a heavily intoxicated man mistook my room for his partner's and pounded on the door for about 15 minutes, convinced he'd been locked out, before he eventually gave up. I won't be staying at this property, or in this area, again.

Mal olor en la habitación las puerta de la piscina no funcionaba la piscina sucia la karma de fue se disparó en la madrugada 2 veces

Clean room, friendly staff

It was sketchy and not clean. It was not comfortable

good

The attendant was not friendly, she showed an attitude. The hallway on the fourth floor was hot and smelled like garlic. The building had two elevators, one was not working.

The elevator has a problem. One elevator is working. The room has a bad smell; it looks like someone was smoking in the room.

The old carpets and furnishings were decent, and the cleaning staff and receptionists were kind and lovely.

Breakfast is ok with few common type as cheerios, fruits and pancake. However, non-smoking room is filled with smoked plus noisy flush toilet and carpet seemed not cleaned in years. Elevator sometimes had Marijuana smell. Provide limited towels.

The room was clean. The property was clean. The staff was nice and the breakfast was delicious. However, only one elevator worked and the pool needed to be cleaned. Other than that, it was a good stay.

i paid 67 dollars on a tuesday for this comfort inn and had a great experience. everything worked well and the property is great...5 out of 5 stars all the way...

Management and room was dust and smell bad

Smoke alarm constantly going off throughout the day, robo calls to the room all time of day waking you up and my cousin checked into his room and had a cockroach running across his bed

THE TV WAS NOT WORKING. WILL NOT BE GOING BACK

The room was clean and the check-in process was smooth. The location of the hotel was perfect for attending the World Cup FIFA match at Reliant Stadium.

Need to Elevator repair

Stay at comfort was definitely not the worst. Front desk was very helpful. We got to the room and the tv wasn’t working they were quick to change our room. One elevator was only working but we took stairs most of the time. Our phone was ringing every twenty minutes all night long but that was not the hotels fault. Breakfast was good and Staff was so sweet!!!

The staff was amazing but the hotel is much older than the pictures.

Very good

I really enjoyed my stay the workers were very nice helpful

Breakfast was really bad and guests were questionable,,half dressed women in halls,,,women showing her butt cheeks and others dressed for night work ,do not know who was next to our room but we asked for non smoke,,,someone was smoking weed till 1 am,very uncomfortable and scary ,I do not remember it being like this last time,,,sorry for this review but it was disappointing

Only they have to work on “ Smell sticking “

Great

Elvira at the Front Desk provided us with Excellent Customer Service!! Hot Breakfast is served!!

The property is dirty, poorly maintained. Smells of smoke and has cracks. The front desk lady had an attitude at check in n the elevators are broken

All staff was helpful and very professional handling my needs and special request for water while I was out of coins for the vending machine

Basic comforts such as reliable water, functioning AC, and proper ventilation are essential. My room was extremely humid, to the point where my clothes and even the sheets felt damp. This made the stay more difficult than expected.If not for the wonderful breakfast and the exceptional staff, my rating would have been much lower. I truly hope management invests in improving the building, because the team working here is outstanding and deserves a facility that matches their level of service.

Everything was perfect

Great stay, good breakfast.

Property was good considering price. Comfortable beds too. Good location.

Everything was nice.

The breakfast was great 👍 and the parking was safe.

Area is a little sketchy. Sign on the door states front door is locked by 10 due to safety concerns. The elevator and halls reeke of Marijuana smell and didnt look very well maintained. The room had a musty odor and the carpet near the Ac unit was wet. The room phone rang randomly on the middle of the night. It felt more of a room you rent 'by the hour'. Surprised that it is apart of the Comfort Inn chain.

Breakfast didn't have the basic options, room was really smelling bad as well as the entire floor. Property needs a good renovation. I wouldn't suggest this to family with kids.

1. Room was smelling due to carpet i guess. Bryan was nice to change the room. But still carpet need to be replaced. Its too dirty. 2. We stayed two nights ( wed and thurss) and buffet breakfast was same . Both days scrambled eggs, meat was changed. 3. Staff us professional 4. At around 3:30am both days room service phone was ringing. Wiered.

Roaches. I get it’s Texas but I’ve stayed at other comfort inns in Texas and no roach issues. Bed was sinking in, no hot water second day but they did get it repaired later on. Hallways smelled liked weed .

Parking was very well lit, I think to ward off possible theft or vandalism.

Good for short visits. Don't leave any food out overnight.

All great

Elevator was down, carpet poor condition

Not what I expected

When I first arrived, one of the two elevators was out of order. Upon entering the room, I found a small cockroach in the bathroom, and the curtains were quite dirty. On the bright side, the staff were friendly and the free breakfast wasn't bad. However, unless the issues I mentioned are fixed, I wouldn't want to stay here again.

One of the elevators was broken. The night staff not so great

A bit dated , but they were making repairs and revamping the place when I was leaving . Overall great place to stay. If you have rent a car or have a car is best option as the shops are a bit far away from the property. Staff team amazing !

Really bad smell

Yes

The people who worked there were friendly and helpful, breakfast was free I really jus go for the waffles which never disappoint.

Terrible

Room needed maintenance shower heater microwave didn’t work

Rooms were clean and staff was courteous. But I've stayed there for about 2 weeks and the entire time. The washing machine was broken and the hallways reeked of marijuana. The street people who live under the freeway would come in in the morning and eat breakfast. While I watched the attendant telling residents of the hotel. No,no,no not to much.

The elevator smells to weed

staff and the hall thing was excellent.

The lobby and throughout the hotel on my way to my room smelled like marijuana. In our room there was tiny roaches in the bathroom and on the nightstand. The sheets and entire room smelled like body odor. On the date of departure, there was liquor bottles throughout the parking lot. Did not feel safe.

Room was smelling bad. Front-desk staff were unhelpful and disrespectful. In particular staff on night shift. Requested for room clean up next day. The front desk staff told it will be done but was never done.

Yes everything was great 👍

Rooms

Too many roaches, n air barely works

Clean room good price

Nice

gross. if you like roaches, you’ll love it here.

Even had all service fridge microw its kidda small

Yes

Room was ok shower rod was dangling and wouldn’t keep shower curtain on right and I had a roach in my bathroom sink that is nasty

My vehicle and two other vehicles got broken into 15 minutes after checking in. This area is not a good area to book a stay. Police was called and they never responded. I had to drive with a broken window to the police station to make a report. It's been 2 days since the incident and the hotel still hasn't issued a refund.

Staff is great

Excellent Management by Nicole. A++

Weed smell around the building

Good stay

Fitst room smelled like water leak or mold. They changed to another room and it was good.

Breakfast was good, they're in the midst of doing a remodel so that's always an issue, I wasn't aware of

One of the pillow was dirty and toilet seat was broken

For its price, hotel is good. Would probably upgade to cleaner place, the smoke in the corridor is very obvious. Some odor for retired equipment, slow elevator need improvement or replaced.

The employee at the front desk was nice. However, the elevator reeked of weed, the hallways were hot and stinky, my room was full of roaches (not the kind you smoke). It was late when I arrived so I just stuck it out and slept with the lights on. I am definitely marking this location off the list of "places to stay" and would not recommend to anyone!

The hotel was nice and clean but the staff from the front desk Greeni, Elvira, and Nicole, to the breakfast and Melody taking care of the food, it was a pleasure.

Stay here often because very convenient but the hot 🔥 water is often an issue.

Awesome stay

Double charge me

I was aff

Great Customer Service. Flexible and will to help you whenever you have a questions.

The first week was overwhelming because of the condition of the room. On the second floor, facing the main gates, I discovered there were general humidity issues. The air circulation was poor, the room had a moldy smell, the floor felt damp, and even my belongings placed on the floor became humid. To make matters worse, there was a frequent marijuana smell in the corridor. I felt weak and unwell until my husband requested a room change. We were moved to the third floor, which at first seemed like an improvement. The air circulation was better, and the AC worked fine. However, the room had roaches—and I nearly passed out twice in the same day because of it. On a positive note, the service was fine, the breakfast was okay, and the dining area was clean and pleasant. But the combination of humidity, corridor odor, and roaches completely ruined what could have been a comfortable stay.

Property needs major upgrades. Had plumbing issues and had to request a new room. Saw a cockroach in our room. Disgusting….only AC are in the rooms in room.

The room's floor carpets are very dirty and need to be replaced.

Great staff

The ice machine was broke on my floor so I had to go to the 4th floor and that one was out. They could have purchased some.

More homeless movement around the property

Great service

The hotel was just ok. Average, cleaning was very good, looked half clean. Kinda dusty. Sheets had cigarette stains.

Good ethic

Nice easy place to stay