Comfort Inn & Suites Houston North - Spring

Staff was friendly good location Room smelled of mildew. Was in a room on a floor with construction had to walk through it to get to room. Pool was closed when was told by booking it was open

Can’t get in touch with staff

we loved the pool and spa and breakfast we didn't like the pillows or the beds

Exceptional

We stayed for 4 days , they didn’t clean on room for 4 days , they didn’t change the towels for 4 days and the bedsheets . Wow this place is not any hotel it’s a shelter . I can’t recommend nobody at this hotel .

2-days of my stay from Total 3-days They were out of breakfast. When contacted the Front Desk, all it was said was they are sorry they didn’t deliver it. They didn’t clean the room once & the card key won’t work every time I exited the room and came back. The only reason I got in this Motel was it was very near to my visiting place but would never come back here again.

nothung

everything nothung

Nothing. Horrible hotel. Even the phone in the room didn't work. The bathtub had fallen in. I almost broke my neck!

Nothing. Horrible hotel. Even the phone in the room didn't work. The bathtub had fallen in. I almost broke my neck!

Bad

Exceptional

Buen trato y muy limpio el hotel

Yes

NO ICE, CUSTOMER SERVICE IS BAD, FUNNY SMELL IN HOTEL AS A WHOLE

My floor caught fire

“Excellent stay! Clean rooms, friendly staff, and a great atmosphere. Highly recommend!”

Bad

Room was sticked with essentials and clean. Hotel staff and manager offered great customer service.

Found sex toy machine in my daughters room it was not cleaned properly For the price I paid and the distanced I traveled with my 3 young daughters i expected a warm welcome but got a rude one. I couldn't do a early checkin the lobby was closed and I had to wait outside in the heat for hour and a half. I was showed 5 rooms each had dirty stained sheets room smelled like mold cracks on wall & ceiling. The ac let out a stank smell . Towels were stained & dirty . I have ocd this was the worst experience. I purchased my own towels and sheets because I felt disgusted . Had to stay because I wouldn't get a full refund . They gave me a suite because they had no clean rooms . That's all I recieved when I came to celebrate my daughter's engagement and traveled far . Never again will I stay at this place .

Terrible dirty and the pool was not clean

Our bathroom light was a lamp and the room smelled old. My parent’s room had old dirty sheets and their toilet wasn’t cleaned. The light in their bathroom took a minute to turn on. Somebody walked into my parents room at night with a key and said they thought the room was empty.

Unfortunately, it started to rain and rainwater was leaking through the roof, and breakfast was not a good experience. 😢

Definitivamente nada. No es lo que te presentan en fotos. No parece hotel. Mas bien un edificio donde vive gente de escasos que utilizan voucher de gobierno. Total decepción.

We had problems as soon as we got in our room! Someones personal items was left in the closet. Room didn't look clean, mold in the shower, room lamp was broken, bathroom towels looked like they was just tossed, and the bathroom toilet seat wasn't properly secured because when sitting on it! it moves to the side, TV remote battery cover would not stay on, bathroom door handle kept coming off when you open the door, the hotel room phone did not work, the room itself looked like it needed some cosmetic issues. We have the pictures.

Overall stay was nice, just was hard to open the door with the key.

I felt too unsafe to stay at the hotel after checking in. I never made it into my room, the one I was assigned to apparently had a broken door. I was told no other rooms were available, and if I wanted to leave out of my room someone from the front desk would have to left me back in by opening it with a strange looking box she showed me and about 4 men in line behind me. I was in town for my dad’s funeral and staying in a hotel because I suffer from severe anxiety. My hotel was prepaid with a package deal through Expedia along with my flight, and they wouldn’t let me switch hotels either. I have still not received any kind of refund, not even a partial refund.

It was clean The pool and hot tub were both cold

Cockroaches! I haven't seen them in years, and I really hope I didn't bring any home. The air conditioning was poor, and the room wasn't very clean. The bathwater stagnated, and mold was obvious. I've stayed at hotels within the same chain before, and the experience was completely different, which is why I chose it. However, this time I was very disappointed.

The pool and hot tub were both cold

Shame On You Booking .com for not accepting my debit card ???

When I got there thinking they had charged me 6 times do to Booking .com didn't wanted to accept my debit card .. but when I went in person .. it went through with no problems.. Shame On You Booking .com for not accepting my debit card

At first I thought I was at the wrong hotel until I saw that the foyer resembled the picture but the outside looked very sketchy. I had wall paper peeling in the bathroom and the sheets on the bed were thin with no thick comforter. To make it worse, the TV had an antenna (in 2026 is crazy) signal wasn’t great, and the dresser it sat on was as low as a coffee table. Breakfast was decent as they did offer some hot items. Upon checking out, I was charged for a drink I didn’t purchase in the middle of the night. Won’t be returning! Don’t recommend

Think twice before booking here. I have booked a double bed but when I arrived , they only had a single. There were dead bugs lining the hallways. They said breakfast ends at 10 but by 8:45 theu stopped servicing it.

Weed smell, reeked through the hallways. People are clearly living here full-time. Shading individuals roaming the parking lot. Didn’t feel safe for my family.

The Queen beds are double beds, no room service, no daily clean towels, roaches, and it was no sofa bed like stated on the reservation. The water didn’t work.

Overall it was ok for the price. So many others in the area we will trying next trip.

Good

Passable

Not good at all

This property has roaches

Was a pleasure stay in Comfort Inn & Suites

Outdated, no top sheet. Breakfast was our biggest complaint. It ended at 9am, we arrived at 8:50. Hispanic employee had already started picking food up as she was blasting her music. She didn’t even recognize us trying to eat. Won’t be staying here again.

The staff was nice. The hotel is filthy. The 1st room they gave me still had poop in the toilet and something brown on the bathroom light switch. The wall beside the bed was dirty with a stain on it. They switched me to another room which appeared to be ok, initially. The sheets and covers were stained. I asked housekeeping to switch it out and she did, but the sheets are supposed to be white but they were dingy. The following morning, my son and I went to get breakfast and the breakfast was cold. The sausage links appeared undone. The links were white. I told the young lady at the counter, I was very unpleased with how the breakfast looked and tasted. She failed to issue an apology, at least. On my last night there, I was laying in the bed resting, got up to use the restroom and 2 roaches were coming from under my pillow. At that moment, I started to leave but check out was the next morning. I’m not sure if the entire hotel is roach infested or maybe when housekeeping changed the bed dressing, they were in there.

Great stay clean rooms great breakfast and kids loved the pool

Clean hotel, great price and location. Very friendly and helpful staff. Definitely stay there on our next trip

The staff was very nice and they helped me with what ever i needed

Waited 30 minit a for a desk lady to show up, place wreaked of bleach, chlorine, and Lysol only to get into room with stained and dirty sheets, comforter, towels and curtains that cover the windows. Was told cleaning service came and replaced everything only to notice they just folded the same stained and dirty stuff. Of course the hotel didn’t offer a refund I checked out and stayed at much nicer hotel for the remainder of my stay

The room had an odor. The room TV did not work. Spoke to the front desk. There was nothing done to accommodate this. Just an apology.

The rooms are very clean as well is there indoor pool it's great for people that are sensitive to sun light in a controlled environment.. Easy access to highway 45 northwest freeway. Fast food restaurants and Chinese all you can eat restaurants also, Texas Roadhouse. Most of all it's peaceful. The staff are great and courteous. all you can eat HOT breakfast is awesome . I recommend this location to my friends and family ..

They have great customer service scale, but the rooms need to be cleaned a little more thoroughly

Had to leave after an hour of being there because the staff walked into my room without even knocking making me incredibly uncomfortable. The hotel was definitely ran down but I was ready to overlook all that but the front desk staff had no reason to enter my room especially unannounced. They of course denied me a refund. Would not recommend this place at all.

I love this Hotel and it's right off the Northwest freeway (45) it's cozy , quiet and the entire staff from management to housekeeping are very polite and courteous. It's like home away from home. With the weight room I get my exercises then afterwards a swim from their indoor pool is fabulous. Water is clear and not over chlorinated.. Excellent for people traveling with kids .. I have now been booking a room here now for four months .. I recommend this location Comfort Inn and Suites North Houston Spring ..

The lobby reeked of weed. The room smelled musky like it had water damage and they tried covering up the smell with Lysol. So much so that it gave me a headache. I ended up leaving 30 mins after I got there and stayed somewhere else.

Room did not have adequate towels. There were only two wash cloths and no hand towels, but lady at the front desk was very accommodating on getting two more washcloths and one more bath towel but could not find any hand towel towels. Water was turned off Saturday afternoon, which was kind of an inconvenience, but with that being said, the staff was all very amazing and nice.

Great staff , very friendly and helpful. Homely atmosphere,quiet and peaceful.. the indoor pool is awesome especially in the winter .

When I asked at reception why, they told me to leave the "Do Not Disturb" sign on the door, which was a lie. While I was complaining, two other people arrived with the same complaint.

This was a terrible experience. It was meant to be a short stay overnight t o finish driving in the morning. I booked a 2 bed queen room and the hotel only had a 1 bedroom. We had to get another room for the rest of the group. The room didn't have towels which made me wonder when was it cleaned last. The room was clean. The shower was either scolding hot or cold. The next morning the breakfast didn't have milk for cereal. So we just had sausage and muffins.

The room was nasty. The lampshade was covered in rust, the sheets and blanket were stained, there was hair on the towels and sink. One pillow had dried blood on it. The hot tub was broken. Breakfast was extremely limited and crowded, most healthy options were gone.

No one at the desk for 10 mins when we arrived. The original room they gave us, the cards didn’t work, when we finally did get in, the room was dirty and wasn’t cleaned. She gave us another room, with an upgrade. Room was fine. Pool was closed due to maintenance. Didn’t get an email stating this. Very inconvenient as we anticipated staying there for that amenity

It was just weird to have to be escorted to my room before I could receive my key.

Picked this spot because it had an indoor pool. Got to sight and pool was closed for maintenance. The breakfast was good, but staff was slow to refill the food, ran out of spoons, had to ask for some. The king size bed had a queen size comforter on it.

Bad smell was coming if you don’t mention they don’t do room services

It was really bad. When I came into the hotel to check in she first told me there is no hot tub. I was told by front desk that the hot tub and pool is broken. I continued to check in. She gave me my room and when I went in the sheets were dirty when I pulled him back. There was hair and stains all in the bed I went back she looked. And she called a housekeeper to clean. The front desk clerk went to find a clean room ““ and when she came back, she said she thinks she found a room and I told her no I don’t want a room if you have to find a clean room and two of the rooms have not been clean then that means that you don’t have clean rooms. People were living in the hotel with kids like a whole house of clothes, toys, and furniture in that up in that hotel. It was in full renovation mode. The hotel is being remodeled. This was nowhere on the website. The hotel was 1000% nasty. She would not cancel my room.

Nice

Pool wasnt working so tried cancleing and they refused to help give me a refund b4 i even checked in! However if i do recieve a refund for a room i never checked in at then i will gladly remove this review. If this review is still up then please be certain i still havent gotten a refund

Nobody was ever at the front desk counter Never had clean towels said there was towel shortage They pool wasn’t working

Room smelled like mold, bath tub wouldn’t drain, no blanket on bed, TV had like a black ring on it making it not watchable and the breakfast was just sad .. 😔 but I mean you get what you pay for, rate was only 68..

I didn't even go the room and they refused a refund. Do yourself a favour and skip this place. Do tou

The rooms here are very well maintained, spotless and quiet. Clean linen towels housekeeping does a fantastic job .There's also extra parking especially for trucks pulling large trailers right behind the hotel that's very well lighted .I recommend this location to everyone. Easy access to 45 in one minute as well as Cypress Creek Pkwy aka fm1960.

Clean rooms and new carpet .

Very clean rooms . New carpet. Great housekeeping. I would recommend this location .. Budget friendly easy access close to hwy 45 and FM 1960.. several restaurants nearby Texas Roadhouse, Chick-fil-A Papa's Barbecue, Caine's Chicken, Subway and Kroger's all within 1/4 mile from Comfort Inn and Suites..

The room was clean and the breakfast was served & refreshed until the posted closing time.

Clean property

We booked this room for the fact it is supposed to have an indoor pool and hot tub neither were available the pool was completely empty . The room was basic at best the beds were not comfortable which was disappointing as i normally find comfort inn to have good beds amd nice rooms . The only thing i did think was up to par was the breakfast

We were told that the manager would refund the next morning but when we went back in, they had no clue what we were talking about. deposit but basicall. T

Very unprofessional. I walked in and had to wait a lengthy time while the staff was on the phone talking about her work hours and being over worked. The first room the bathtub faucet was leaking and couldn’t turn off. The tub was dirty and had loose hair all in it. The second room was a little cleaner but had hair on the beds and bathroom. The breakfast food was disgusting. I asked for face towels and was told that they didn’t have any more I will have to wait until the morning after they were washed.

Place was the dirtiest Hotel I’ve ever stayed at. I stay at a lot of hotels. Indoor pool not in service, broken mini fridge. Bed mattress stained with bodily fluids, tv was broken. Pillow cases missing. Poor quality maintenance in the room and building.

No pool, no jacuzzi 😞😞😞😭

This Comfort Inn and Suites I recommend for it's excellent clean rooms ,plenty of parking ,free WiFi and complimentary full hot breakfast and most importantly the rates are less expensive than most high end hotels in the area with an nice excellent indoor pool..

Nice, clean, comfortable room. Breakfast was little to desire and yet a big reason i chose this location. So didn't eat.

Fault advertising online about pool and hot tub for three I know of they need to bring charges on the hotel

Fault, advertising online about pool hot tub I telling don’t believe what you see online about this hotel El Bey

I booked this hotel specifically for the indoor pool, it was closed. The front couldn't find towels when they were needed. The room floor was damp as well

The primary reason for choosing this hotel was because it had a pool and hottub which were closed the whole weekend. Brought it up at checkout and no compensation was offered.

We wanted to use the pool but it was not open due to remodeling or something like that.

Good place to stay

First no one said there would be another 100 bucks deposit on top of the payment I made already! Vincent has no idea of what customer service is! Talks over people as they are voicing a problem, talked down on the owners for not updating website! Got his manager to come down she said her name was Mrs D she was half dressed holding a smoking device talking about all they did when they copied my card on their copier was make sure they can prove it was me if said I didn’t come! Check-in was horrible! Got to the room and had to take pictures cause I will not be paying for issues already there. Both Vincent and Mrs D were not following the company policies that are listed on the door! Neither had a name tag on, neither was dressed appropriately. Mrs D wanted to complain about her marriage to us and that is asking for a manager made it worse with her spouse! I will never stay here again, I would suggest that no one else does neither! Property was no where near what the pictures provided looked like, place was noise smelt like cigarette and weed smoke from front door all through the building! Would do half or no stars if it would let me!

Everything was good

The owner is proactive but should change front desk staff

We had a great experience here. Ms Dee at the front desk gave us great customer service, was super nice and courteous at all times. Breakfast was great, the room was great we definitely recommend!

The room was nasty. Towels had stains as well as the shower curtain. Hair was in the tub it wasn’t properly cleaned. I scrubbed the walls around the tub. Dirt just rolled off. I would not stay there again. They need better housekeeping.

Everyone was very attentive!

The front desk staff as well as other staff through the hotel were very friendly, welcoming and extremely nice! They had AMAZING customer service. However the room was not even subpar. Was very disappointed in how run down it truly was. The shower curtain was torn, the ceiling looked as if it had mold or wet spots all over it, the counter tops were wet and stayed wet the entire time we were there. The bathroom has several spots that needed to be fixed and the ice lid was extremely dirty.. however the breakfast was great! And I can’t get over just how awesome the staff was! I did not file a complaint through the front on how bad the room looked because I knew they couldn’t fix it right there or then. But for the most part it was “clean” just had lots of things that really needed to be redone/remodeled.

.

The breakfast was great. Jaime is the manager he is great and his staff is is friendly. Next time im in town I m going back.

Pool was down the whole weekend, had to change rooms cause there was water leaking from the roof, couldn’t find a room for me once I got there, staff was nice young girl helped us the whole time couldn’t be mad at her she did the best she could

Had to ask everyday for towels and they originally didn’t give us enough for 3 people and they didn’t have enough clean ones the last night. I also had to ask for toilet paper daily. The hallways smelled like mildew and the pool was “under maintenance” but looked like it hasn’t been in service for some time and that was not mentioned in the booking.

The staff was amazing. We had to switch rooms because the tv didn’t work and there wasn’t a lightbulb in the lamp. So we get to the other room. It felt a lot cleaner than the first one. The tv was antenna and I think the other room did not have one so that’s why it didn’t work. The AC was extremely loud and even when it was “off” it was loud. The staff are doing their best with a building and resources that really need updated.

The staff was absolutely amazing they met my every needs. Will definitely stay again.

The bed was fine, and there were more breakfast options than I've seen at comparable hotels recently. However, we were bummed the hot tub didn't seem to work properly (jets were very weak) and common areas of the hotel seemed worn. We also had an issue with our room, but the hotel quickly offered to let us change rooms. We did not have an issue with the second room.

This was the worst trip ever. We switched rooms twice. The first room was not clean. There was someone’s shaved hair all over the floor & toilet & pink stuff all over the tub & wall. The second room was worse. No sheets on the bed & look like they threw a party in the room. There was trash everywhere. It was late & we had kids with us so they let us look at a few rooms to see if they were clean. Oh I forgot to mention we drove all the was from Louisiana to this mess. I will not be booking there again.

I ALWAYS STAY AT THIS LOCATION BUT THE HOTEL HAS CHANGED NAMES & SOME MANAGERS !! SMELL IS HORRIBLE LIKE PINE SOIL , FLYING GNATS IN ROOMS & BREAKFAST AREA !! BED LINEN NOT CLEANED!!

It’s not a good property.

A dog was in a room close to us kept barking. The property stated on a sign when we came in no pets allowed. The windows needs to be redone because it sounded like the cars were driving in our room.

We were showed three different rooms, all of them had a smell of mildew or must and the bedding was terribly stained. We ended up leaving and staying else where.

Rude staff if even available. Breakfast offered, but nothing available

. I checked in, paid for my room and thought that was it, little did I know I was about to be harassed as well as deprived from my privacy. First a lady comes opens my door while I’m in the restroom then I jump up to see who is there and she’s asking me for my name and how I paid for my room? I told her and she said it was ok, I go on about my day get ready to go to the pool (which in my opinion is not safe for certain individuals) then I went to the store came back tried to open my room to find my key was deactivated, my husband calls me from downstairs said the lady again is telling him now she needs to make a copy of my card again I thought the problem was solved. We go to the pool then all of a sudden here comes the same lady yelling “who drives a black truck!?” While stating my whole license plate number where everyone could hear. I felt threatened, afraid and harassed so we quickly gathered our things and left. We had to spend the night in my truck. I am feeling mentally distressed and anxious because of this very unfortunate incident. Will you please advise what can be done without having to get my attorney Mr. Tony Buzbee involved.? He helped my family when we lost a nephew to hotel negligence in the past

Hotel staff was extremely rude. The front desk Lady walked out on her shift. I was locked out of my room with kids for over three hours because the key did not work. this all happened from 12 to 3 A.M.. when I asked for extra towels, they only gave me two for four people. There were no pools towels to use There was no soap in the restrooms. Had to go downstairs to ask for toilet paper, and she rudely just tossed it at me.

The Hotel overall was Excellent. We look forward to stay again. However, a $100 deposit was required. When I checked out, the front desk clerk stated it would be refunded to the card used. However, when it had not yet been refunded, I called the Hotel Front Desk to follow up. They answered but put me on hold until the call disconnected. This happend 3 consecutive times. The succeeding 4th 5th 6th call were never answered

Hotel experience was terrible. Booke for 5 nights 1st room had no shower curtains and arains on linen. Manager was very rude and had horrible customer service etiquette. Key card did not work at neither entrance. They had a guest sitting at the front no front desk clerk most night . The guest Ms.Collins that they placed to open the door because of key cards not working was racist and would not open the door . Had to call the local police to get in due to discrimination. Worst customer service and hotel experience I have ever had

Room was musky and outdated, very basic. Bed covers were stained.

Service was good but hotel required an additional $100 deposit that I wasn't made aware of by Hotels.com. The beds were HARD my back aches and the hospitality didn't speak English so asking for additional pillows they didn't understand.

Floor rooms have a mildew smell. Leak some where and bathroom hot/cold water didn’t work properly. Honest like 3/10 stay

It was a very clean hotel and the staff very friendly. And they didn't rush us to get out exactly at 11 like other hotels. Well be back.

good location, good staff

Older property that try’s hard but seems to be behind

Que was amazing and helpful!! Made a stressful stay so mich better.

Eazy check in

Very walkable a staff was friendly.