Comfort Inn & Suites Houston I-45 North - IAH

As we walked in, the Indian mgr looks up, excuses himself, leaves for approx 5-7 min!!!! I walk around, see office door open, am about to walk in & hear the toilet flush!!!! It got worse from there. Nothing anywhere to eat, States vending machines do not work, don't waste your $$$$ OR put your credit card in! States no ice machines, admits they HAVE ice machines but do not work. Asked if we have coffee in room, answers yes. PS--there's a Keurig, NO COFFEE PODS!!!!! Dirt in all corners everywhere. Toilet had 2 cracks in it. FAUCET NOT BOLTED TO UNDERSIDE OF DECK, CAME OUT OF SINK!!!!! Only saving grace was the kind a.m. mgr, A lovely Spanish woman named Elizabeth who checked us out, apologized profusely for Apu the night before, said vending machine did, indeed, work. Doesn't know why he said that & had a fresh pot of coffee made for our departure. DO NOT STAY IN THIS HELL HOLE!!!!

Meaning I had paid already days before and someone gave my room to someone else And my family came from far away

The staff was absolutely terrible. The man at the desk was blantantly rude, the girl was nice enough but over the phone wondered if my last name was actually my last name? Stained sheets, smelled of weed and cigs in the hallways. The room smelled of bleach and had paint jobs in the rooms. The entire place was just terrible. I could NOT get ahold of staff over the phone, I called about 15 times in the span of 3 hours in case they were away from the desk and still NOTHING. We got there and asked for a room change because of the sheets and the man was continuously rude. I work in customer service and I would have NEVER been allowed to speak to customers the way I was spoken to. Do not go here and if I could rate it a 0 star I would.

Nice and clean

Nice place

Very good

Nice and clean and quiet

Friendly staff and a nice a quick stay before boarding a flight.

This place is a total dump & that’s putting it lightly! I should’ve gone w/my gut instinct the second I pulled up. First off, it looked abandoned! There was no cars in the parking lot, yet when I booked the room online it said they had “only 1 room left”.That alone made me feel something was not right. Checked in & on our way up to our room, 1 of the elevator handles inside to hold on to came right off! Total safety hazard! We get to our floor & the whole floor reeked of mj! Got to our room & the stench of raw sewage contaminated the air! This should’ve been more than enough for us to leave! The linen was dingy and filthy w/ yellowish stains, random hairs, dirt & crumbs in between the sheets! For pillows, they had 4 couch pillows on each bed w/pillow sheets that were way too big so they folded them in somehow! No blankets, just sheets. Couldn’t watch tv because remote was missing! Called the front desk again & once again no one showed up w/the remote as they said they would. Had to call a 2nd time & lo n behold guess who shows up?That same guy that was sitting outside when we 1st pulled up. Brought us a random fire stick that was still registered Major peeling & bubbling on wall from a previous water leak that was left unrepaired! No Water pressure in bathroom! Probably have it this way so they don’t get a large water bill! Shower knob came right off! For breakfast they served sausage n eggs. They had cereal. There was a gallon of milk & Sunny D in the fridge, Save yourself!

Poor

Bad

Property had no working air conditioning in the lobby, and the lobby had an abandoned and decaying vibe to it. Water damage throughout the lobby. They lock the front doors and your room key does you no good so if you leave, you’ll be spending the night in your car. There was no cable/satellite or even digital over the air TV. Bring your iPad or Apple TV if you want to watch tv. The property has tacky printed signs everywhere saying how they’re NOT pet friendly. Also they have printed signs warning you that if you steal their shabby furnishings, they will fine you. The bathroom had rusting fixtures. The bed had no mattress cover. There were stains all over the walls, ceiling, and floor. The place was disgusting, stay anywhere else!

Bad

Horrible stay, dirty rooms, dirty towels. Smelly. The A/C did not work in our room. Would definitely not recommend to stay here.

Ac did not work in rooms

No a/c Beddings had some stains

Spacious No a/c Beddings had some stains

Ac did not work in rooms

Clean room friendly staff quite

Location No business center

No business center

Nice location/hotel that has a lot of potential. Erica, that works the front desk is great asset to this establishment. Amazing personality great assisting guests. Poor lighting on the display sign facing the interstate. Blink you missed it. Over grown grass,vines,branches when the guy comes out he does a half ass job tossing/stacking cut branches in the back of the hotel. No security, no one walks the parking lot daily & cleans up. Poor lighting underneath the canopy at the front entrance to hotel. Breakfast is basic nothing to talk about. Very short staff crew only 2 maids working a 4 hour shift. Doing the bare minimum cleaning/straightening up the rooms. The hallways & the rooms don't get vacuumed daily. I saw a spill reported it to the maid 3 days later it's still there all dried up. Someome wiped blood on the inside of the elevator wall. It was there for days changing colors. If you trying to check in or check out good luck finding whomever working the front desk. Because the same person working the front desk sharing out the breakfast plus cleaning up afterwards. Also folding/putting away towels, sheets, pillow cases plus make sure folks check out & left the rooms in good standards. Cable won't connect to some tv's in a handful of the rooms. The Indian guy working at nights doesn't know what to do nor shows that he cares. Saw a handful of shady individuals on the property. The place can do with some fresh paint, new carpet, new linen, fluffy pillows. I've stayed here off & on for 3 months I've never ever scene who owns or actually runs this hotel. There was a working girl & her pimp living on the property for a few months.Domestic violence & drug usage going on the property. There is a white female that works the front desk at nights. She asked me for a joint on 2x like we buddy buddy.

Poor lighting on the display sign facing the interstate. Blink you missed it. Over grown grass,vines,branches when the guy comes out he does a half ass job tossing/stacking cut branches in the back of the hotel. No security, no one walks the parking lot daily & cleans up. Poor lighting underneath the canopy at the front entrance to hotel. Breakfast is basic nothing to talk about. Very short staff crew only 2 maids working a 4 hour shift. Doing the bare minimum cleaning/straightening up the rooms. The hallways & the rooms don't get vacuumed daily. I saw a spill reported it to the maid 3 days later it's still there all dried up. Someome wiped blood on the inside of the elevator wall. It was there for days changing colors. If you trying to check in or check out good luck finding whomever working the front desk. Because the same person working the front desk sharing out the breakfast plus cleaning up afterwards. Also folding/putting away towels, sheets, pillow cases plus make sure folks check out & left the rooms in good standards. Cable won't connect to some tv's in a handful of the rooms. The Indian guy working at nights doesn't know what to do nor shows that he cares. Saw a handful of shady individuals on the property. The place can do with some fresh paint, new carpet, new linen, fluffy pillows. I've stayed here off & on for 3 months I've never ever scene who owns or actually runs this hotel. There was a working girl & her pimp living on the property for a few months.Domestic violence & drug usage going on the property. There is a white female that works the front desk at nights. She asked me for a joint on 2x like we buddy buddy.

Worst hotel ever… no fridges in rooms (just a gap in furniture), no ice machine anywhere in the building, only decaf coffee in all rooms, pool looked like a sewer, breakfast area filthy with no condiments (dry eggs - waffle maker was the only good thing), soap and shampoo totally empty, had to reactivate room cards every day. The front desk staff so rude and not helpful.

Quite clean friendly

The towels looked dirty ngl and found a hair on one of them looked like a pube hair. The wheel to the shower door was broken so hard to close it

Expensive for so run down of a place

Friendly staff quite and clean

Very quite and relaxing clean and great staff

Place is nicely hidden and close to a lot of stores and restaurants Lobby is always hot. I had to get my room key reprogrammed every day

Lobby is always hot. I had to get my room key reprogrammed every day

Exceptional

Room size was nice Everything was extremely dirty, from the hotel lobby to the actual bedroom. The restroom was appalling. I was at the property for 7 nights, never once was the room cleaned. Staff, when there was staff available, were completely indifferent and acted like they were doing me a favor. Ice machines out of order, one of the 2 available lifts out of order, pool closed. Breakfast pretty much inedible, everything served in styrofoam. Luckily I didn't spend much time in the hotel

Poor

Exceptional

Staffed

The property looked abandoned with the entry gate half closed (only the exit side was open) and piles of trash next to the gate/fence. My room was terrible. The furniture was stained as well as the carpet. The sofa sectional was broken and leaning. Both sets of receptacles in the bathroom didn’t work. Most surfaces were rusted or had the laminate peeling/chipped. The sink faucet wasn’t secured to the countertop making it difficult to turn in/off the water. On the plus side the bed was comfortable, and the refrigerator, office desk and office chair were functional.

Unfortunately issues: -No ice available at property -Lighting was out in main lobby -Breakfast was minimal at best -The key control on room door failed after one night. Manager on duty had to use a crowbar to open our room. -Pool was closed and full of alge Would not stay here again.

rooms were clean staff was very accommodating breakfast was lacking over all i had a pleasant stay safe quiet several shopping within walking distance.

rooms were clean staff was very accommodating breakfast was lacking area was quiet and peaceful over all stay was great I stayed 2 nights.

todo.

Everything was very clean

This hotel was probably very nice a few years ago. It is in horrible shape. Food options non-existent

This stay was nuts! I booked this room on the road and didn’t realize it was non-refundable. Got to the hotel and the guy behind the counter shuffled through hand written sheets of paper of the different rooms trying to find one available. Took about 10 minutes before he got us the room. Got to the room and the door didn’t fit totally right so we had to lift it to shut it and lock it much like a Walmart bathroom. The room was visually clean and looked as if it had been taken care of by staff ( beds made, towels hung, etc) trying to get settled in the room things quickly became apparent. The TV didn’t work, there was gum in the carpet, food and drinks from previous renters in the fridge. The shower glass door was off track and couldn’t be put back on properly. The glass door was dirty though the shower floor appeared clean. Brushing our teeth showed there was no cold water in the sink. When I told these things to the front desk the woman said yes I know. Left feeling dirty but got a few hours of sleep. Even though there was no help with any issues the workers were…polite.

The landscape was the worst I have ever witnessed. The inside smelled like cleaning supplies. The bathroom in the lobby was extremely nasty with no toilet paper and paper towels. It also had a terrible smell. The bedroom was ok but also had a horrible smell. My husband and I checked out early due to the condition of this hotel. Never will return to this location.

I didn't like it. It was dirty, no staff, ac was not working properly. Their were roaches, they said free breakfast, their was no breakfast

The rooms were filthy!!!! Do not stay here! The poor lady at the desk tried her best to get us into a clean room but everyone she moved us into they were filthy! We moved to about 4 rooms and all had the same results. I will never stay here ever again! The only good thing about this place in is the front desk workers were very nice and helpful, especially the lady that worked the over night shift.

DO NOT STAY HERE!!! Whatever good reviews you see on this website must be paid for. Not clean, TV turned on, but could not watch it. There was leftovers in the microwave (fried chicken wrapped in foil!), ZERO SHAMPOO and very little conditioner. The sheets stunk badly, too. We have stayed at many different hotels. This has got to be the worst. Beware! Oh and it’s kind of shady there, too.

Wi-Fi not always up on first floor room was my only problem

Nothing

I came here in March with a friend and it was a complete 180 this stay when I was with my partner. The shower door was broken and was constantly coming out of the track and the ceiling was also stained with something blue and it seemed like ribbons were hanging from the sprinkler system which was concerning if anything did happen. The access point was also constantly blinking and seemed to be barely having onto the wall. The lobby and hallways consistently smelled of smoke all three nights I was there too. It seems like there was a major change since I was here last since the outside overall was not well kept either.

Ac not working nor heater mold in room

Will be my go-to hotel! Loved it.

The worst hotel and service

Mold in room

Provided exactly what my son and I needed. The housekeeper was very kind. Thank you.

Loved the location

Excellent

Staff very helpful and it’s nice and adorable

Breakfast was non existing, short on staffing, poor guy was his second day on the job and was left by him self

Dirty smelly carpet. Dirty unused pool

Did not have working television

Great people. Treated me good from first getting there to finally leaving. Recommended

Toilet was broken. Would overflow!

2) the room was dirty- the floor had all types of different stains on it. The walls and furniture are stained and scuffed. The walls also had a film on it like grease. The toilet seat had scuff marks and stains as well. The water from the sink had poor pressure 3) the room was not vacuumed the microwave did not work and the fridge smelled horrible and also had left over food crumbs in it 4) so over all if ur looking for a long stay I don’t recommend. Only for 1 night max 2

Customer service does NOT exist here. Staff do not care. I went to check in at the front desk, no one was around for about 5 minutes, then when someone did show up they were in a hoodie, sandals and when asking if i was here to check in, after I said hello and yes we are, they answered back saying “not with that attitude”. Once we got up to the room, the main door couldn’t even lock, the bathroom was dirty with used toilet paper from the previous guests, and the fridge was barely working. This was honestly the worst hotel experience i’ve ever had, I will not be staying at any comfort inn hotel again.

When we arrived to check in, there was no one in the lobby and we waited around 20 minutes for the person to arrive. They gave us the key and when we got to the room, the key didn't work and there was a cockroach next to the door... I canceled and went to another hotel. They still haven't returned my security deposit.

This property was very close to places we wanted to visit. Overall experience was very positive.

The hotel was dirty, the first room they put me and my family in was super hot, the ac was broken so they moved us to a different room and there was a used makeup towel hung up in the RR , little beetles everywhere in the RR , everything was dirty and had a weird smell, the shower door was broken , the cabinets were chipped broken and paint peeling, the breakfast was cold and didn’t offer a variety at all. It was a horrible experience. But was too late to change hotels .

The website showed an active pool. When we arrived to the hotel pool was not active and it was very dirty. The staff member informed us to not even put a foot into the pool due to the conditions. Once we checked into the hotel we were given room 321 I believe. When went to the room and closed the door to unpack when the inside door handle feel off trapping me and my family inside the room. Luckily we were able to contact the front to free us from the room. ItI was a horrible experience. It was so bad that we only stayed one night and we paid for a two nights stay. I need the contact information so that I can be refunded for the night we did not stay. We left the hotel immediately and check into another hotel.

Room wasn’t clean

It was an overall great experience

Come out and then I told them I did not want to continue my stay and then Expedia tried to call them to cancel it and to and they said that they can’t approve it that manager has to approve it and I have yet to hear back from them and they did not cancel my stay answer self out and to me this is pour customer service and I would never stay there agine

close to international airport and surrounded by budget shopping malls , great staff really focus to have a client great time during the stay,......highly recommended, Thanks!

Refrigerator is broken. And there were a few refrigerators at the elevators probably also broken. The temperature control for the A/C is also broken.

Originally, they gave us a room that was used & not cleaned, so they switched us it to a pretty clean one. Our families rented 4 rooms which non had any sink water pressure. Also, the light breakfast was pretty bad & kept running out of the few items offered.

Good place

Good stay

I was satisfied. I can’t say bad word on that hotel. It’s not Hilton but its was clean , stuff very friendly and safe area.

Amazing

The property was, as stated by staff, poorly maintained by previous management. The staff was nice to allow me to view a few rooms, 6. All the shower heads were rusty and disgusting and the floors sticky. Some rooms smelled like smoke.

D.J and Jackee the Manager customer service is exceptional

I DIDNT STAY I NEED A REFUND IF I DIDNT GET ONE ALREADY

We called to let them know we were having car trouble and we wouldn’t make that day but would be there to check in the next day. They canceled our entire reservation. Took them over an hour to find the reservation and then wanted me to pay more for the difference.

Quiet, Clean and Friendly

Poor conditions: the bathroom had no water, the vanety and the roof of the shower are detaching.

Thank you for everything…comfortable and quiet

Very rundown and not well taken care of. Ceiling plaster coming off. Not clean.

.

They were aware that someone was stalking me. They are the ones that notified me and as of today they put me out because the man came back stalking me and I asked for my room to be changed and they told me no and they will not give me back half of my money and they will not give me back none of my money.

No water no coffee pots in the rooms (I reserved 3), nothing available at the vending area, breakfast served late 7:40 instead of 7:00 on saturday, no waffle maker available at the breafast zone... People is doing hteir best no complains on them.

Qam check in after a long day of flying. Nice enough spot and a quick check in time.

Hotel had a musty/humid smell. Area of hotel was in what seemed to be a rougher neighborhood, garbage on the street, houseless people, etc.

Room #2: room had not cleaned… at all! Room #3: toilet wouldn’t flush, crowbar (yes, I said crowbar) required to open room door. Room #4: crowbar required to open room door, TV did not work, smoke detector had been removed, glue dried on carpet, bathroom had not been fully cleaned.

When I came in to cheagain, it was very slow and I was the only one there.The manager was on the phone with the clerk and she was Using bad language. When we came to the room, there's ceiling paint and a crack in the ceiling.The sink in the bathroom is shoting water in one stream.There's no blankets on the bed, not even a heavy cover.There's only sheets. Went down in the morning.The breakfast was really not existing and it still had thirty minutes left. The manager looked like she was in pajamas that showed most of her body. This is really a bad comfort inn.

Nasty

Had to search for another hotel in the middle of the night

Nice, clean, convenient and excellent services.

Just don’t stay here. Definitely do not bring your kids here.

Hhh

No water pressure at sink..Overall not very well maintained

Ask for LOVELY

Very dirty and creepy!

THIS WAS A HORRIBLE STAY. We checked out within 2 hours of checking in. Upon arrival, there was no one at the front but we were helped by a front desk person who was very nice and cordial. We received our room key and entered our room. My husband went back down to our car to gather a few more bags. He noticed some women lingering outside and made note of that. We ate take-out in our room as we did get in late and went to turn on the TV. The remote had missing buttons. We had to reset the toilet handle and noticed there was not safety lock/latch on the door. My husband and I did not feel comfortable and we have traveled to many locations in the US. My husband went downstairs to ask if we could move to a different Comfort Inn. While he was downstairs at the front desk there were 4 other complaints within a 10 minute time frame (cleanliness of room, missing fridge, etc.) We left within 2.5 hours and just booked our own room. Reached out to hotel.scom to request a refund and the property managers never got back with our booking company. We called the front desk Sunday (the next day) to ask for a refund for the 2nd night that we were not going to stay and the front desk stated she would call us back after reaching out to the manager. I've never received a call from this location. I have never been so dissatisfied and uncomfortable or unsafe at a booking. I read reviews prior to book but I suggest reading at least 6 months of reviews not just the last few months. Good Luck!

The good part was the continental breakfast offered some variety when available

I didn't get a chance to go and they wouldn't give me a refund.

Good

Customer service was terrible

Conveniently located near shopping and restaurants. It was a good place to stay in between our cruise and catching a flight the next day.

5 days not cleaning room.

almost never breakfast, 0 housekeeping

I never received a deposit back. We got there and the floor smelled like pot. We called the front desk and said we don’t want to get fined.

Keep up the amazing work

Mid range, pictures are better than actual condition

The first room we went into smelled like an ashtray. However, they were very fast and accommodating to get us in a new room. When we asked the front desk to change, they had a list on a notepad of rooms that needed to be cleaned again. On the way to our room, we were in the elevator with the manager. He was on the phone speaking to the cleaning ladies about how another room had very stained towels and sheets. My husband went to take a shower and the shower door handle fell off. Upon closer inspection, we saw that it was held on by toilet paper that had been molded to the door. We walked into the room we noticed what looked like command strips on the roof. My husband and I purchased Clorox wipes because every surface was grimy and when we went to take the “command strips” off the roof we saw that they were zynns pouches. There were also stains covering the carpet and walls. The blankets, however we’re clean. Overall, not very satisfied with our stay.

Good

Friendly staff, room is clean. Will definitely stay here again

Air , showers is and they don’t supply enough towel and blankets

Great hotel to stay, personal is very Kind