Comfort Inn & Suites Houston I-45 North - IAH

The property looked abandoned with the entry gate half closed (only the exit side was open) and piles of trash next to the gate/fence. My room was terrible. The furniture was stained as well as the carpet. The sofa sectional was broken and leaning. Both sets of receptacles in the bathroom didn’t work. Most surfaces were rusted or had the laminate peeling/chipped. The sink faucet wasn’t secured to the countertop making it difficult to turn in/off the water. On the plus side the bed was comfortable, and the refrigerator, office desk and office chair were functional.

Unfortunately issues: -No ice available at property -Lighting was out in main lobby -Breakfast was minimal at best -The key control on room door failed after one night. Manager on duty had to use a crowbar to open our room. -Pool was closed and full of alge Would not stay here again.

rooms were clean staff was very accommodating breakfast was lacking over all i had a pleasant stay safe quiet several shopping within walking distance.

rooms were clean staff was very accommodating breakfast was lacking area was quiet and peaceful over all stay was great I stayed 2 nights.

todo.

The lobby is always hot breakfast is always late and isn’t good. When it rains the lobby leaks at random places the hall ways going to the rooms are always always hot

Clean. It was nothing of quality as I expected by looking at the pictures when booking. It was supposed to be a deluxe room and it was just a regular room size!!!! The pool was only bottom part of it not like the pictures. The bar part didn't even have a drink menu to see the drinks available not even the beers. I've been to this hotel off and on and for a few years so the first time a few years back under the Hyatt it was great through the years it was supposedly supposed to be being fixed and seems only the carpets were changed. I will post a review on Yelp I was very disappointed at what they advertise when booking vs what they really give.

Ice machine didn't work, no service to give clean towels or bedding came through. Also front doors were locked and had to use the side entrance.

Nothing Rude

Lobby and floors are hot lobby leaks when it rains

I got switch to about 2 rooms and still no ac

Nothing

Horrible place to stay this place needs to be shut down and manage by new owners In the middle of summer pool was dirty and water was low no filter was on but stuff told me that pool was open and i could swim honestly i would not even take i shit on this pool trust me it was that bad

This properly inside was nice and the room was but the outside was very run down and I ask for a refund because they said they wasn’t responsible for any damages to my car Outside wasn’t taken care of and it didn’t look safe

it was a good budget stay almost everythihng was broken. the chair in the room, the vending machine at downsairs, cable etc.

The hotel was not clean and did not meet basic expectations. The laundry room was in very poor condition and looked neglected. There was no ice available during our stay, which was very inconvenient. Overall, the property needs much better maintenance and cleanliness. I would not choose to stay here again.

Location The front gate is not fully opened, and it looks like an abandoned building. The A/C at the lobby was broken, and the AC in the room was not cooling it enough looks like it's too old equipment.

Everything was very clean

Location WIFI not coming in the room

We didn’t have a key to our room. Our door had to be open with a crowbar by the staff personnel, room was dirty the pillow had a big stain, the towels that we were given were dirty, the couch in the room had a hole on it and it had another big stain, and the pool wasn’t working either. The room was not properly cleaned. It Also the hotel itself stunk

Nothing Everything

Stayed for 6 days and they didn't clean the room. Had asked twice to clean, they told me every 3 days but they never even passed nearby

This hotel was probably very nice a few years ago. It is in horrible shape. Food options non-existent

The overall look of maintenance.Bushes everywhere,carts from home Depot on cite.Security only once at night but never saw again.

Room was comfort nice and Spacious Outside landscaping was horrible ? needs trash picked up and grass and bushes need cutting and trimming!!!

There was no breakfast available at 8:30 a.m. 2 days in a row. although the breakfast time was 7 to 10. No one was available at the counter to address any issues. This was my worst experience in a hotel ever.

This stay was nuts! I booked this room on the road and didn’t realize it was non-refundable. Got to the hotel and the guy behind the counter shuffled through hand written sheets of paper of the different rooms trying to find one available. Took about 10 minutes before he got us the room. Got to the room and the door didn’t fit totally right so we had to lift it to shut it and lock it much like a Walmart bathroom. The room was visually clean and looked as if it had been taken care of by staff ( beds made, towels hung, etc) trying to get settled in the room things quickly became apparent. The TV didn’t work, there was gum in the carpet, food and drinks from previous renters in the fridge. The shower glass door was off track and couldn’t be put back on properly. The glass door was dirty though the shower floor appeared clean. Brushing our teeth showed there was no cold water in the sink. When I told these things to the front desk the woman said yes I know. Left feeling dirty but got a few hours of sleep. Even though there was no help with any issues the workers were…polite.

I do not like that the staff wasn't able to help any other paying customers that stayed at this facility or accommodate them in any kind of way

The landscape was the worst I have ever witnessed. The inside smelled like cleaning supplies. The bathroom in the lobby was extremely nasty with no toilet paper and paper towels. It also had a terrible smell. The bedroom was ok but also had a horrible smell. My husband and I checked out early due to the condition of this hotel. Never will return to this location.

I didn't like it. It was dirty, no staff, ac was not working properly. Their were roaches, they said free breakfast, their was no breakfast

The rooms were filthy!!!! Do not stay here! The poor lady at the desk tried her best to get us into a clean room but everyone she moved us into they were filthy! We moved to about 4 rooms and all had the same results. I will never stay here ever again! The only good thing about this place in is the front desk workers were very nice and helpful, especially the lady that worked the over night shift.

DO NOT STAY HERE!!! Whatever good reviews you see on this website must be paid for. Not clean, TV turned on, but could not watch it. There was leftovers in the microwave (fried chicken wrapped in foil!), ZERO SHAMPOO and very little conditioner. The sheets stunk badly, too. We have stayed at many different hotels. This has got to be the worst. Beware! Oh and it’s kind of shady there, too.

Wi-Fi not always up on first floor room was my only problem

Nothing

I came here in March with a friend and it was a complete 180 this stay when I was with my partner. The shower door was broken and was constantly coming out of the track and the ceiling was also stained with something blue and it seemed like ribbons were hanging from the sprinkler system which was concerning if anything did happen. The access point was also constantly blinking and seemed to be barely having onto the wall. The lobby and hallways consistently smelled of smoke all three nights I was there too. It seems like there was a major change since I was here last since the outside overall was not well kept either.

Ac not working nor heater mold in room

Will be my go-to hotel! Loved it.

The worst hotel and service

Mold in room

Provided exactly what my son and I needed. The housekeeper was very kind. Thank you.

Loved the location

Excellent

Staff very helpful and it’s nice and adorable

Breakfast was non existing, short on staffing, poor guy was his second day on the job and was left by him self

Dirty smelly carpet. Dirty unused pool

Did not have working television

Great people. Treated me good from first getting there to finally leaving. Recommended

Toilet was broken. Would overflow!

2) the room was dirty- the floor had all types of different stains on it. The walls and furniture are stained and scuffed. The walls also had a film on it like grease. The toilet seat had scuff marks and stains as well. The water from the sink had poor pressure 3) the room was not vacuumed the microwave did not work and the fridge smelled horrible and also had left over food crumbs in it 4) so over all if ur looking for a long stay I don’t recommend. Only for 1 night max 2

Customer service does NOT exist here. Staff do not care. I went to check in at the front desk, no one was around for about 5 minutes, then when someone did show up they were in a hoodie, sandals and when asking if i was here to check in, after I said hello and yes we are, they answered back saying “not with that attitude”. Once we got up to the room, the main door couldn’t even lock, the bathroom was dirty with used toilet paper from the previous guests, and the fridge was barely working. This was honestly the worst hotel experience i’ve ever had, I will not be staying at any comfort inn hotel again.

When we arrived to check in, there was no one in the lobby and we waited around 20 minutes for the person to arrive. They gave us the key and when we got to the room, the key didn't work and there was a cockroach next to the door... I canceled and went to another hotel. They still haven't returned my security deposit.

This property was very close to places we wanted to visit. Overall experience was very positive.

The hotel was dirty, the first room they put me and my family in was super hot, the ac was broken so they moved us to a different room and there was a used makeup towel hung up in the RR , little beetles everywhere in the RR , everything was dirty and had a weird smell, the shower door was broken , the cabinets were chipped broken and paint peeling, the breakfast was cold and didn’t offer a variety at all. It was a horrible experience. But was too late to change hotels .

The website showed an active pool. When we arrived to the hotel pool was not active and it was very dirty. The staff member informed us to not even put a foot into the pool due to the conditions. Once we checked into the hotel we were given room 321 I believe. When went to the room and closed the door to unpack when the inside door handle feel off trapping me and my family inside the room. Luckily we were able to contact the front to free us from the room. ItI was a horrible experience. It was so bad that we only stayed one night and we paid for a two nights stay. I need the contact information so that I can be refunded for the night we did not stay. We left the hotel immediately and check into another hotel.

Room wasn’t clean

It was an overall great experience

Come out and then I told them I did not want to continue my stay and then Expedia tried to call them to cancel it and to and they said that they can’t approve it that manager has to approve it and I have yet to hear back from them and they did not cancel my stay answer self out and to me this is pour customer service and I would never stay there agine

close to international airport and surrounded by budget shopping malls , great staff really focus to have a client great time during the stay,......highly recommended, Thanks!

Refrigerator is broken. And there were a few refrigerators at the elevators probably also broken. The temperature control for the A/C is also broken.

Originally, they gave us a room that was used & not cleaned, so they switched us it to a pretty clean one. Our families rented 4 rooms which non had any sink water pressure. Also, the light breakfast was pretty bad & kept running out of the few items offered.

Good place

Good stay

I was satisfied. I can’t say bad word on that hotel. It’s not Hilton but its was clean , stuff very friendly and safe area.

Amazing

The property was, as stated by staff, poorly maintained by previous management. The staff was nice to allow me to view a few rooms, 6. All the shower heads were rusty and disgusting and the floors sticky. Some rooms smelled like smoke.

D.J and Jackee the Manager customer service is exceptional

I DIDNT STAY I NEED A REFUND IF I DIDNT GET ONE ALREADY

We called to let them know we were having car trouble and we wouldn’t make that day but would be there to check in the next day. They canceled our entire reservation. Took them over an hour to find the reservation and then wanted me to pay more for the difference.

Quiet, Clean and Friendly

Poor conditions: the bathroom had no water, the vanety and the roof of the shower are detaching.

Thank you for everything…comfortable and quiet

Very rundown and not well taken care of. Ceiling plaster coming off. Not clean.

.

They were aware that someone was stalking me. They are the ones that notified me and as of today they put me out because the man came back stalking me and I asked for my room to be changed and they told me no and they will not give me back half of my money and they will not give me back none of my money.

No water no coffee pots in the rooms (I reserved 3), nothing available at the vending area, breakfast served late 7:40 instead of 7:00 on saturday, no waffle maker available at the breafast zone... People is doing hteir best no complains on them.

Qam check in after a long day of flying. Nice enough spot and a quick check in time.

Hotel had a musty/humid smell. Area of hotel was in what seemed to be a rougher neighborhood, garbage on the street, houseless people, etc.

Room #2: room had not cleaned… at all! Room #3: toilet wouldn’t flush, crowbar (yes, I said crowbar) required to open room door. Room #4: crowbar required to open room door, TV did not work, smoke detector had been removed, glue dried on carpet, bathroom had not been fully cleaned.

When I came in to cheagain, it was very slow and I was the only one there.The manager was on the phone with the clerk and she was Using bad language. When we came to the room, there's ceiling paint and a crack in the ceiling.The sink in the bathroom is shoting water in one stream.There's no blankets on the bed, not even a heavy cover.There's only sheets. Went down in the morning.The breakfast was really not existing and it still had thirty minutes left. The manager looked like she was in pajamas that showed most of her body. This is really a bad comfort inn.

Nasty

Had to search for another hotel in the middle of the night

Nice, clean, convenient and excellent services.

Just don’t stay here. Definitely do not bring your kids here.

Hhh

No water pressure at sink..Overall not very well maintained

Ask for LOVELY

Very dirty and creepy!

THIS WAS A HORRIBLE STAY. We checked out within 2 hours of checking in. Upon arrival, there was no one at the front but we were helped by a front desk person who was very nice and cordial. We received our room key and entered our room. My husband went back down to our car to gather a few more bags. He noticed some women lingering outside and made note of that. We ate take-out in our room as we did get in late and went to turn on the TV. The remote had missing buttons. We had to reset the toilet handle and noticed there was not safety lock/latch on the door. My husband and I did not feel comfortable and we have traveled to many locations in the US. My husband went downstairs to ask if we could move to a different Comfort Inn. While he was downstairs at the front desk there were 4 other complaints within a 10 minute time frame (cleanliness of room, missing fridge, etc.) We left within 2.5 hours and just booked our own room. Reached out to hotel.scom to request a refund and the property managers never got back with our booking company. We called the front desk Sunday (the next day) to ask for a refund for the 2nd night that we were not going to stay and the front desk stated she would call us back after reaching out to the manager. I've never received a call from this location. I have never been so dissatisfied and uncomfortable or unsafe at a booking. I read reviews prior to book but I suggest reading at least 6 months of reviews not just the last few months. Good Luck!

The good part was the continental breakfast offered some variety when available

I didn't get a chance to go and they wouldn't give me a refund.

Good

Customer service was terrible

Conveniently located near shopping and restaurants. It was a good place to stay in between our cruise and catching a flight the next day.

5 days not cleaning room.

almost never breakfast, 0 housekeeping

I never received a deposit back. We got there and the floor smelled like pot. We called the front desk and said we don’t want to get fined.

Keep up the amazing work

Mid range, pictures are better than actual condition

The first room we went into smelled like an ashtray. However, they were very fast and accommodating to get us in a new room. When we asked the front desk to change, they had a list on a notepad of rooms that needed to be cleaned again. On the way to our room, we were in the elevator with the manager. He was on the phone speaking to the cleaning ladies about how another room had very stained towels and sheets. My husband went to take a shower and the shower door handle fell off. Upon closer inspection, we saw that it was held on by toilet paper that had been molded to the door. We walked into the room we noticed what looked like command strips on the roof. My husband and I purchased Clorox wipes because every surface was grimy and when we went to take the “command strips” off the roof we saw that they were zynns pouches. There were also stains covering the carpet and walls. The blankets, however we’re clean. Overall, not very satisfied with our stay.

Good

Friendly staff, room is clean. Will definitely stay here again

Air , showers is and they don’t supply enough towel and blankets

Great hotel to stay, personal is very Kind

Comfortable

The day was terrible we lost power. Nobody informed us of anything had to use our flashlights from our phone. Left my food in the refrigerator and some other drinks. They were suspicious people in and out of the parking lot. I did not feel safe in that location. I will never stay at that location ever again They didn’t even get to eat my complementary breakfast because

Great

Everything was nice and clean

The sheets were dingy, carpet dirty outdated furniture scratches all over. The phone didnt work, they wouldnt answer from.my phone either. Guest smoking weed loud trucking company near noise everywhere. No coffee in the room. No covers on bed just two thin dingy sheets. The seating area in the lobby stained . It was a nightmare . I wouldnt encouraged anyone to stay here

Well let’s just say it’s nothing like it shows online. Rooms don’t get serviced everyday but every 3rd day. If you need towels YOU have to take them to laundry room to get the new clean towels. Breakfast? What breakfast not much to pick from at ALL. Orange juice,cereal milk and pancakes thats your option. Room dirty and very bad smell all over. Do not stay here unless you have to.

Very quiet

It’s good for short stays. The place was quiet. The room was clean but bathroom has some little hairs in the corner of the shower. It has a single served coffee maker in the room which whoever prepared it forgot to put k-pods ready for use. That’s not really a big deal if you’re not into coffee 😂.. breakfast is served at 6 but 6:30 they’re still cooking. 640 food finally came out! Sausage first which is burnt, dry & doesn’t smell good. Ok so I didn’t try it, they cooked only a few. I waited for the eggs which came out maybe 8 minutes later. Finally I can eat. Well, it’s bland and has some smell. I still give it a 3 star for a peaceful sleep. 😴

Helpful staff, rooms were clean and seemed updated and in good shape. Comfortable stay.

I was stranded at the airport. I searched for hotel that was convenient & had shuttles to the airport. This hotel showed on my app. The pictures of the hotel were far better than the facilities. I had to pay for a cab $40 each way to the airport. I went with this one because of good prices. Not bed spreads, just 2 sheets. Only one cleaning lady & she did not speak English. Elevator smelled like pot. The hotel backed up to a semi truck facility with trucks pulling in & out all night. Walked to Wal Mart because hotel didn’t have a service area with necessities. Felt unsafe walking across the street to Wal Mart.

Near shopping centers nice staff

Hotel is not Comfort inn suites. It is a Choice hotel. Automatic doors do not work. I manually uad to open them. Lounge couch full of stains. They did not have tue sample shampoo for showers. Watwr pressure low. Hotel need maintenace repairs and upgrades. Paint falling from ceiling in shower. I didnt see any roaches. It was only good for what we needed a olace to lay down and recharge. I will not be returning. Rene who checked me very professional and resolved issue woth room we first was assinged. This hotel does not have a market area to get water or snacks and or accessories.

It was fine

This place was so dirty and the sinks, toilets and most things did not work. On top of that it was really unsafe there was people smoking weed in the parking lot and the gate had only one side open which made it even more sketchy. We stayed for 4 hours and checked out. Never book this hotel!

All good

I would like refund, the hotel room was dirty and had holes in the wall and roaches and I had to go to the front desk to ask for a comforter because the bed was only made with one sheet. I didn’t stay here for my trip I had to book another hotel. I walked in the room saw what I needed to see and left!

Very nice Room excellent location