Comfort Inn & Suites Houston FM1960 - Champions

The lock on the door was broken, and I had to somewhat argue with the front desk to give me a new room. That's a woman traveling alone. Breakfast was very minimal. Workout room was a joke. Overall, though in a good neighborhood and for the price, definitely three stars. Floor in the room had places that were peeling up. There was mold around the side of the bathtub huge hairball in the drain so the tub wasn't draining while the shower was going.

stain on white sheets

The room

Loved the pool & how helpful the staff were definitely will be going back!!

Room was clean, breakfast just okay

It was okay clean They iver booked my room they didnt have the room i wanted available for me

Room was in excellent condition bathroom clean but handle bar broken out of wall Fitness room is in bad shape all machine i.e stationary bike tread mill eleptical need to be thrown in garbage breakfast is terrible even toaster is not working in breakfast area needs all to be changed for human stay I will think before coming back there i have stayed in same neighborhood with similar class inn without any complaints, Thx for asking and hope they improve those things.

Bed was short

Clean room and excellent staff.

I checked and went to my room and immediately checked out. They refused to give me a refund. The room smelled so bad that no human being could possibly stay in it.

Being on the 3rd floor

They charged me for two nights when my reservation was for one night! Can’t get a refund from hotel they say it’s website we book through! Rude and not helpful to resolve my issue I paid $214 for one night

Hard to find and get into front even with GPS. Surrounding area run down and not very clean.

..

Great staff of curse cleaning rooms great job to my hard worker’s latinas 100% recommend

Nice

Location was good. The room was clean. Air Conditioner didn’t work very well. The breakfast was not up to par. This Comfort Inn was below what I expected for a Comfort Inn.

Would love to see more options in the continental breakfast

Property had roaches and staff was not helpful at all.

Muy buen servicio

Clean room friendly staff breakfast on the go

Close to the location of what I was attending Everything, AC was making a lot of noise, I had to switch rooms. Curtains don't block out light outside. Complementary breakfast was limited, so only a few people got some food, and that was at 8:10 am, not even half way in the morning breakfast schedule.

Location is excellent for shopping and eating. With the exception of one front desk worker, staff good. Breakfast was delightful. We did not know they were under renovation. It was a little tough to find a room and to get our other guests checked in due to system failure.

Liked breakfast and location. Rooms need to be renovated especially the showers/walls Na

Everything are very old

The rate was very good and we were satisfied with the services.

The location That when I booked my reservation it said they have amenities like swimming pool get there pool closed, cable didn’t work right

Didn't like it water wouldn't stop dripping in the shower. The day we check out told the young lady it was a couple having sex in back parking lot.

Elevator didn’t work , dirty toilets, tv didn’t work

Great rooms

No me gustó alberca estaba sucia.

Very clean and location was great for shopping locations near Everything was very good

*****

The hotel was nice overall my only issue was that we saw a baby roach crawling on the curtain our first night but other than that it’s very clean and we didn’t see any other bugs after that. The breakfast is pretty good and I like that we can get clean towels everyday.

I appreciate the staff at this particular location . They really took the time to make a great stay for me . If I could have the same crew everywhere would be priceless. I had to leave?

Location

The TV was kind of glitchy - just stop working from time to time

The pool wasn’t clean and we couldn’t get in which was one of the reasons i stayed there. The room had an a small odor and air wasn’t blowing much

Great Location Great Staff Ver Nice Hotel Priced Right

Nothing It smelled at the pool was closed but was informed that it was opened

location Rooms were dirty, front desk rude, pool closed and dirty, hardly any options for breakfast, horrible smell on 3rd floor, dirty walls . Dirty covers, high unkept grass, air barely blows

Breakfast was ok for a free breakfast, coffee in breakfast area was always hot and fresh. My mom and kids enjoyed the waffle station. Dislikes: the pool was dirty however the patio area around was not dirty. The pool needs to be tended to professionally by a pool maintenance company. I saw a front desk employee treating the pool and that shouldn’t fall to front desk people’s responsibility. The breakfast needs more fruit options. And for some reason my card keys for the room kept needing to be reactivated even though I kept it in the envelope. All in all, I will come stay again and expect the wonderful employees to still be there. Thank you for making my family and me feel welcome.

1st we asked for cleaning to come back as they came early in morning. Came back late afternoon and room was not cleaned. Went to desk and was told that they would not return to clean and bring towels. Convinced Desk to at least provide fresh towels. Thought this was unsat. But stay overall was good.

the room was very hot called front desk and the manger was coming to check on AC no one showed up next day went to check out ask for manger the maintance guy lied and gave me a fake name and stated he will be back at 2pm called back 2pm no manger by the name given explain to the front desk person my suituation she statedt the manger left due to emergernecy . I explain to her I will contact corp. office but she didn't care so I will not visit this hotel again and I will post everywhere to let everyone know its not a good place to go all the employees are liars ,

N/a

Keep up the good work

This is the worst comfort suites I’ve ever seen the entire hotel is dirty it stinks there is trash in the hallway and dead roaches in my room. DO NOT book this place

Every thing here was and excceded my expectations

Staff was very nice and helpful

Yes excellent

I've been here a while since I relocated and looking for a place. The location is close to all the shopping places that I needed and the staff was friendly any time we needed something.

The beds are comfortable. The staff is always friendly and ready to assist when you need it. I enjoyed the complimentary breakfast daily and used the laundry room once and everything was up to my standards.

Breakfast could be better

Breakfast was what I needed to help out as I transition to Htx from another state with a young child! Staff was nice and inviting

It wasn’t horrible but the smell of weed was saturated in the building. It was everywhere. I’m not sure id stay there again. It wasn’t something I couldn’t stay in but I’d rather not with my family

Could have been cleaned better

.

Great quite stay

Yes

However the customer service could be worked on. At check-in I was spoken to directly but the two behind the counter about whatever show they were watching in the back office. Other than that it was a good stay.

Love everything

Very helpful staff

We spotted several roaches specially in the restroom.

I enjoyed my stay, the staff was very well-mannered

Need cofee maker inside the room. There was a cockroach in the room

There was no detergent for purchase on premises and the is only one washer and one dryer. The dryer was not working (accepting coins). Continental breakfast was subpar. Very limited choices. Staff was friendly, rooms were very clean and comfortable. The price was a bit high for what ammeneties they offer

-AC broken and obnoxiously loud. Either it’s hot without the AC or couldn’t sleep cause the blower motor was busted. -Washer and Dryer on second floor is so loud we couldn’t sleep. Sounded literally like bricks were in it (i’m not even being dramatic). -Was told the moment we checked in that the jacuzzi we specifically payed extra for “works but can’t stay in there for longer than an hour due to leaks” and once we got to the room the knobs were broken. -Had the DND sign the first day but taken off same day and the room did not get cleaned the entire time we were there. Even leaving early in the morning and being gone most of the trip. -Breakfast was disappointing -Hotel smells like bad weed on all floors

The room was cool and clean.

Very clean!

Friendly and clean.

There were roaches in my room. I brought the issue to the staffs attention and nothing happened.

Everything was great

Parece que alguien vomito en la regadera y no lo limpiaron

The room was what I booked. It was in the middle of a lot of good place. & stay was overall helpful & friendly.

It's okay, funny smell in hallway and room, like wet carpet. Front desk lady is rude and not helpful

When we arrived, I asked the lady that checked us in if we could have a room closest to the elevator if not on the first floor because my sister had scoliosis and it’s hard for her to walk along distance unfortunately she was unable to get us near the elevator we ended up walking about halfway to 3/4 of the way down the hall from the elevator Other than that, it was a nice stay

The hotel was very clean

Was clean, comfortable, and great staff

I DESERVE A BIG DISCOUNT TO STAY AND PAY FOR ANOTHER MONTH!

Convenient for food and work

Cockroaches in room. Staff extremely unprofessional and bothered when asked for an extra comforter. Do not recommend.

We had an okay stay at this Comfort Inn. We didn’t sleep very good at all, the bed and pillows were very uncomfortable. The room had a horrible smell.

All in all, my stay was solid! Nice comfortable room! Was a little small but still comfortable! Breakfast was very mediocre and parking was minimal and somewhat inconvenient

Dont get the catalytic converter cut out of your truck in their parking lot. They have signs. Definitely dont ask for a refund. Should have read the signs

My mother & i stayed there for 3 days while we were there for my nephew's wedding. Everyone was friendly & helpful and the room was clean & comfortable. Very pleased!

We always return. That's our place to stay every time we travel to Houston

Staff friendly and attentive. Every one from cleaning, food personnel and management did a superior job

My AC was not working had to get front desk in my room 3 times kept saying wait 10 minutes each time never worked my husband went once more and asked him to change us room cause we paid full price for our room for the AC not to work!

It was kinda nosey at night. I didnt feel that the staff tried to quiet the people that were being loud and it was on the first floor in close proximity to the front desk. I also clearly heard a vacuum one night at close to 2am. It was clean, but due to the noise every night (5 nights) I wouldn't pick this hotel again. Please train your staff to address noises so that other guests can actually sleep.

As always clean ateas and room, helpful and respectful staff. We always come back.

We came into town for the FBU Football Camp. Stayed here anf signing in and out was quick and both ladies were very friendly snd courteous.

NEVER AGAIN

The first two night were good until the heat didn’t work and then they had to change my room which made it all better

Room well appointed and generally clean. There was someone's hair wadded up in the corner of the bathroom floor - could benefit from enhanced cleaning in this area. Staff were generally helpful at check in and out. Breakfast offerings were typical. We were victims of a hit and run in the parking lot. Were not able to view footage amd tried for several hours in the morning to file a police report- Houston PD and Sheriff were not helpful in even letting us do that. Overall ok hotel, comfy bed, and some areas that can benefit from a through cleaning.

Very clean and comfortable.

Good like always. That's the why we return

There were a lot of gnats and it smelled.

During my stay from Dec 6th- 9th, I was involved in a bad car wreck to where I had to wait a bit after my checkout at 11 am Monday morning. I don’t live in Houston so I had nowhere else to go , I lived in another state , and I was just there for a 4 day visit. I had asked a trusting worker at the time if I could stay to wait on my parent who had to drive 6 hrs to come and get me, I had no where else to go , around the 2 and a half hour mark, that worker’s shift was up and the next worker kicked me out of the hotel knowing my situation, she put me out in the cold with just my blanket and my phone on 10%. I know the actions that happened to me was none of their fault but it was the generous act of the previous worker to let me stay to wait on my ride instead of her just tossing me out like the next worker did. So I had to wait some time sitting outside of the hotel on the ground in the freezing cold until a nearby friend came to let me sit in their car in the parking area. Since I had already had a room there I would have thought it would’ve been alright for me to sit there safe to wait, I wasn’t bothering any one at all, I was in the lobby with the belongings i did have on me. But It was no harm in waiting for my guardian to come and get me. I wasn’t a threat to anyone neither. But the worker was just saying just because i didn’t have a room any more that I had to leave the premises even though i waited there ahead of time already. I just hoped for more sympathy & generosity.

The staff was good to me and refunded a 2nd night stay after my scheduled changed.

Good service.

good stay

Room was really clean and breakfast was good. The staff were really nice. My daughter loves the pool and it was clean.

Great stay....friendly staff

It was very comfortable , 10/10!

My stay was good

I like the fact that the staff accommodated my wishes to be moved to another room. It wasn’t too loud. They had breakfast so, that was a good thing as well.

Didnt like that we couldnt take our Breakfast to our room. They had signs all over the place. The smoke alarm kept chriping, the door had damage or something. Staff was always doing faces to the guests.

Bedbugs and cockroaches

Hotel was clean and front desk clerk was friendly. Only negative: breakfast not ready during time advertised.

Pool was dirty. Mattress and bedding had stains on them. Food was not great.

Love this Place

The property was fine. The room wasn’t as clean. I found hair in the tub and the floors weren’t that clean. Tv issues remote wouldn’t connect with the box. I think it was more of a battery issue but, they tried to tell me it wasn’t because it lit up dimly. I have stayed here more than once

Our stay was awful. I will NEVER stay in this hotel again. We arrived around midnight after a very long car ride. The woman at the front desk was on her cell phone, on speaker phone the entire time she was checking us in which took 20 minutes because she kept messing up. They reuse the key cards- to the point that they don’t work because they are worn out. Ours worked 1 time. When I went to the front desk to ask for a new on, instead of getting me a new key, she walks me to my room to “show me”’it works. She has so swipe it about 25 times and then I finally unlocked the door. She handed me the key back and walked off. Same thing with our tv remite- it would work. So she comes into our room, had to click the ok button while circling the whole tv for like 3 minutes and it finally reset the remote but the volume button still wouldn’t work. When I asked her if we could have a different remote, she said “no, just turn the volume up and down using the buttons on the tv.” The entire 4 days were like this. House keeping ran out of towels and wash rags when I asked at the front desk (because the whole 4 days no one came to clean our room, bring fresh linens or anything) so the lady tells me they are all being wash and to ask again later. So I wait 6 hours, come back and she acts like this conversation never happened and was refusing to give us any towels or rags. I AM NOT MAKING THIS UP OR EXAGGERATING. DO NOT STAY AT THIS HOTEL.!

Location was close to everything

Very nice place! Clean, great breakfast. Friendly staff.

Very good bed comfortable

Bathroom shower was clogged and filling up as i was showering. Wouldn't drain. Air conditioner was okay, didnt cool down the room very well.

Very nice and comfortable. Good customer service.. it’s an older hotel but it’s well kept up. We had some problems with the keys but overall, I recommend this hotel. I will definitely stay again!

I didn’t like anything about it! The first room the tub was rusted and bathroom was dirty. The second room the bed had things in hair on it! The never changed it before I came! They had a dead roach by the bed! I had to buy cleaning supplies and clean the room myself! I would not recommend this hotel to anyone! And I have pictures of everything if you would like to see them!

Only the breakfast without eggs, is a little disappointed