Club Quarters Hotel Downtown, Houston

Small rooms

We had a wonderful stay at the hotel. The staff was friendly, attentive, and always willing to help. The facilities were comfortable, everything was well organized, and the overall experience was excellent. We truly appreciated the hospitality and would be happy to stay here again! There are a few areas where the experience could be improved, particularly regarding organization and attention to detail. Improving these aspects would help ensure an even more comfortable and enjoyable experience for guests.

Was overcharged

Great location, staff super helpful and jolly. the room was spacious and the bed very comfortable. a whole set of toiletries available for free upon request. solid breakfast. free coffee and tea available in the lobby.

I had to check myself in ??? Really and then they wanted me to check myself out.

The room was very neat and clean, the staff were also very helpful.

The front desk staff was EXTREMELY rude. From the night to the morning. The valet took an hour to bring my car & all they said was “ I’ll let the manager know”. With an attitude. Nobody seemed like they wanted to be at work.

Clean room and quick check in

Very bad responsivnes. They said my invoice will be sent to e-mail automatically but I did not revieve it. I have since tried to contact them and after weeks they have still not provided it.

Bathroom didn't have soap or shower gel

Good

Clean room & filtered water station on each floor

Staff was wonderful and very helpful.

HAIR on and in the bed- HAIR in the shower and on the sink. It may sound odd but the hair thing freaks me out. I figure If hair is left after “cleaning” then what else is left…. The staff was nonexistent when i checked in, with one person making everyone check in on a digital system, and that is fine as long as it works… but it didn’t work. All the people checking in went through the process , reg number, ID, CC, including grabbing a key from a stack and scanning it to your room… once that failed a staff member tried to force the card to work, only to have you “check in” again with another staff member to get their keys card. - the room had a fridge and over priced snacks and water if you waned to ding your credit card, thank god there was a small convenience store right outside the hotel because there was no complimentary water in the room. The iron had burnt fabric on it, I was going to use in on my white shirt, but nope- the toilet seat could not open all the way because of the counter blocking it and would hit you if you sat down. Oh yeah there was also another hair on the hand towel in the bath room, that I didn’t notice until I went to dry off my face…. Oh and the Elevators took forever there was a bank of 4 and good luck getting on one.

Every day fixing bed and cleaning r

I would like to have a better shower and I get it if this is within the affordability of Club Quarters, however, I may have outgrown it taste wise

I was extremely disappointed on the size of the room and lack of amenities in the hotel room. But I did like the no contact check in.

Room extremely small and interaction with staff poor

Bathroom vent: non-functional. Shower head arm: detached. Carpet: abismal; all sorts of stains, some may have been bodily fluids. Carpet on the entire 8th floor needs to be replaced. The room is crammed. It seems like these pictures have a generous amount of filters and i hope there are better rooms in this hotel but beware of room 811. But staff was very helpful. I just wish the presentation and care was a bit higher. That said, I did get what I paid for so just be cautious.

Parking should be free for hotel guest

Rude front desk staff and improper billing and fraudulent charges on my card from this establishment when called to get explanation of charges was hung up on and spoken to rudely

Liked that they had a great coffee machine with expresso, latte, hot milk basically anything available 24/7. Water available, with fillable water bottles on each floor. Also a cupboard on each floor with all the things you may have forgotten to bring. Location is right downtown. Attached restaurant, reasonably priced. Nice big sitting area in the lobby. Staff was not the friendliest or helpful at times. It is an old building so can be noisy from the street and opening doors from your neighbors.

Horrible Area.

Definitely recommend this hotel, offered a lot more than some of the more expensive hotels I’ve stayed at. 10/10 all around.

Bed was super comfortable, Resturant food excellent. Older building but totally functional. Could do with updating but might spoil the charm of the hotel.

The building was kinda old, I saw creaks on the ceilings and not all lamps had lightbulbs installed.

Great central location close to transport. Comfiest beds and pillows. Helpful friendly staff. Little extras in the guest extras cupboard. City centre location, so expect noise traffic and trams. My room was beside the lift which was noisy. I always use ear plugs which solves the problem.

Cute Nothing

Our reservation was canceled on us and Ellie the front desk lady was not helpful and rude

I really enjoyed my stay. The room service was great. The hotel was very clean. The staff was extremely helpful and friendly. I would definitely recommend staying here. Also it is close to a lot of the attractions of the city.

Very nice, clean, felt completely safe. The bed wasn’t completely comfortable, toilet ran all night. Room was very small.

Nice staff. City centre. Maybe its typical for Houston but a view for another's building wall is a no-go for me. Claustrophobic interior is also unpleasent. Kinda depressing.

The staff went above and beyond my expectations! Thank you MR B.

Great location at a very reasonable price

convient and easy to access I dont like the pricing model; as you can see, rates vary widely depending on where you look. Like much of the world, price has become more of a game than a reflection of value. Get what you can out of your customer. Eventually this will catch up, and you will be another shuttered building downtown

Our stay at the Club Quarters was pleasant. The staff was very accommodating when asked if we could extend our stay.

Inside: Relatively clean on the surface in lobby and in room but room caused allery reactions, sneezing, itchy and runny eyes. Also incident where the bathroom door was somehow locked and we were locked out of it. Staff was helpful in opening it, however, we had to come downstairs when no one answered the front desk at 7 am. We were initially told maintenance doesn't arrive until 8:30am and that housekeeping could let us use a different bathroom, but no one came. Then was told the maintenance manager was on site and could help. So we finally got the door unlocked at 7:30. Bistro in the lobby, friendly staff, decent breakfast. Note fine print states 15% gratuity is automatically added to all tabs. No min guests. Almost double tipped twice. Confirmed with waitress she wouldn't double charge on the second one. Waiting for final charge on the first.

It was fine.

Perfect location as the bus that serves both airports is just outside, a 5 min walk to join the Tour bus for NASA. Plenty of good bars and restaurants nearby.

Nice lobby, room was comfortable.

it is clean room

Room was small, but clean. Location was quite convenient for the Convention Center. Employees were very helpful and allowed me to check in before Noon, as they had a room ready. I was able to drop off my bags, change, and head to the convention. Very enjoyable stay.

I checked in at 11:00 PM got to my room. The TV did not work got moved to a different room. The AC did not work. I complained was told I would get a $50 discount and breakfast vouchers for two for breakfast went and use my voucher when the bill came. The server told me that I needed to show that first nowhere on the card or never explained to me that I had to show it first reason was because they have a different menu for the voucher. It cost me $70. Martin was the acting manager he was also the one I talk to at first who gave me vouchers at that time. I was told because I booked the trip with Expedia, they could not credit me back to $50. I told him how I went for breakfast if I knew it was going to cost me that much. I would’ve ate breakfast down the street like I did the day before and it cost me eight dollars for breakfast tacos I will say. Martin did keep in touch with me Monday morning when I was checking out there was an apology letter and $55 cash in an envelope for me. The room are super small. I got the room with two twin beds if you are a big person tall, you would not be able to sleep in these beds back to the AC after they fixed it. I had no way of control in it and I froze every night while I was sleeping no, I did not complain again at this point I was just too frustrated. Location of the hotel was absolutely great. The staff was good. I don’t believe I will ever book a room there again.

Nice atmosphere

Really liked it, very clean, for the crazy caffeine people like me, there’s plenty available. Very good location with walking distance to bar and restaurants. One complain was the noise, could hear everything from the people next to me. And my a/c & toilet made a lot of noise. So I would bring a noise cancellation plug or somerhing. But besides that would definitely come back.

N/A

- water spaces and bottles, gym, laundry, location, bedding, private/ manual check in process, lobby Need to improve: - elevator slow or both not working, carpeting frayed, manual check out process was not posted

The area was okay. The staff were welcoming & helpful.

Great stay!

Decent hotel but laundry room could have benefited from more regular cleaning.

Good location, great for a 1 night stay. Does have microwave in room.

Old and not well maintained.

Great option on downtown

Great team nice staff would definitely come back

Clean room and helpful staff.

Such a cute hotel! Would stay here again. Staff is very nice and friendly!

Good place! Has to pay for parking but it was ok

Clean room! Great stay for downtown Houston.

One of the Staff (Ashley) I encountered at the front desk had a snippy attitude. I didn’t feel welcomed or taken care of. Everyone else was nice and polite.

Just a two night stay over the weekend. Good price, good fitness. Complementary water and coffee good. Location is good. Around the corner from bar area and local transit train. To me not much of a walk to ballpark, convention center or to the arts district in the other direction.

Amazing staff great stay

Nice hotel at a good location.

We stayed for two nights, and our room was 1101, right by the elevator. This was the only issue. It was noisy all night - you could hear the lift mechanisms clanging around every minute or so making it kind of difficult to sleep. Absolutely understand there’s nothing that can be done about that, but having rooms so close to the elevators isn’t totally fair on those guests.

Nice atmosphere. Everyone is nice and everything I need was walking distance

Great value stay always enjoy

Very cozy and quaint hotel. Fluffy pillows and a comfortable bed.

For the amount i paid for for the say id say its fair. I get the location is downtown but would have loved to have a heads up about spending for parking before booking. Amenities were nice free water in the hallway and its filtered is very nice. Location wise very nice lots of places to walk to and train is right around the corner if need to go further around downtown. It does how ever get sketchy at night time not the hotels fault. During my stay house keeping did not come around at all and didnt get a fresh set of towel. Had to go to front desk to ask for it . In all it was just an ok stay for what its worth. Didnt stay around much which was already planned anyways but if i had to stay put for a longer time i would probably wouldnt reccomend and not have a stay downtown.

The room was not clean, and there were personal belongings from previous guests left in the room.

Room was clean and bed was comfy.

Just as I expected always a great value

Perfect just loved every second I was there ty

Perfect hotel for being close enough to walk but away enough to relax.

One of my favorite features was the guest amenities closet—such a convenient and thoughtful touch for travelers who may have forgotten something. I also really appreciated the complimentary water available on the guest floors. It was a small detail that made the stay even more comfortable. The location was also very convenient to Numbers nightclub, which was perfect for our plans. Overall, the cleanliness, convenient amenities, easy check-in, and thoughtful extras made for a great experience. I would definitely stay here again!

Front desk personnel was not the friendliest

Clean, but a little old

Everything was nice the smell in the room was somewhat fishy and the valet had a horrible attitude other than that it was great

We went for a last minute trip. We have stayed at this hotel a few times and absolutely love it. The front staff is helpful. The rooms are clean and comfortable. They have a place for you to fill your water bottles and get delicious coffee. There are plenty of places near the hotel to eat. There is a restaurant in the hotel, but I don’t prefer it. The service is sub par and the meal is not as exquisite as what you can find around the hotel. There is valet parking and the team out there has always been amazing.All in all, great place to stay. Oh, and your fur baby is welcome.

A staff named Ashley really made my check in a bad experience. She acted in a discriminatory manner toward me and did not allow me to check in at the time I arrived.

The rooms are really small, at least mine was. So the bathroom was tight. Perfect for one night. It's not a traditional hotel as far as check in and check out. Everything was clean. Valet is expensive. There are parking garages near by. Had a nice coffee/expresso machine. Very big lobby.

I ended up checking out the same day I checked in because the rooms didn’t feel clean and it was very small. The guest there were also another reason I left.

Nice, clean, unassuming hotel. Room was nice and cozy. Excellent water pressure. The cable/satellite is klugy and not very good. The WiFi was average. Those two things could be better, but they were fine for one night. Easy and safe parking garage catty-corner from the hotel. I’d definitely stay here again.

Great historical hotel very close to my interview and needs.

Second time staying. Always a pleasure. Walking distance to the ballpark

We love to stay here every time we visit downtown!

Great

Na

The location, cleanliness, staff, etc were good. Not great but good.

Room was fine, ours was but on the smaller side. However the bathroom needs attention shower had

Such a great stay for the price

Great stay

Overall its a clean relativly cheap hotel centrally located in Downtown Houston. The self checkin and checkout is easy with no issues encountered. While it is an older hotel the overall condition is good with new carpets, fresh pqaint on the walls and everything working in the room.

Great staff. Good restaurant and bar. Room was decent and cheap enough.In the middle of downtown so close to a lot of thongs to do.

out of their rooms on my floorfand you can heR those on floors above roo

Room was not ready when we arrived a few mins before check-in. Ee waited 20 mins...still not rdy. Had to hv the hotel hold our luggage til we returned from our event.

It was Ok

Great experience and easiest check in ever.

Terrible stay. First off the hallways smelled like cigarette and marijuana smoke. The elevator was broken and we had to climb two separate flights of stairs to access our room. Then they had a drunk guest roaming the hall of our floor yelling in the middle of the night, Security escorted him out of the hall only for him to appear again around 3 am continuing the yelling. Worst stay ever. I was scared for my and my daughter's safety so we left in the middle of the night instead of waiting until morning.

Staff exelente

Elevator wait time was horrible other than that. Great experience well complaints.

The staff were very accommodating.

Staff es great from check in to the day of me checking out. Very informative about nearby places to visit etc. The hotel also was clean and upkept!

Q

The rooms were decent and not over-the-top in terms of cleanliness. It did the job by giving me a place to stay during my time in Houston. Location is convenient, being close in proximity to Daiken Park, Toyota Center, and places to eat/drink. Overall, it was a good stay, and I would consider coming back. Thank you to the staff!

Everything was good

The room was clean and fresh. Nice LG tv! Restaurant was good too.

Good

Need second elevator working for floors 2-9

The hotel was located ideally for me plenty of bars around and metrorail a stone throw away for me to commute back and for to Reliant stadium so perfect for my stay. If i had one thing to say the lifts were really slow and at times you'd stop on every floor not ideal if you located on the 7th

The room was super clean and the staff was extremely friendly. I bought breakfast but never made it down for it😅. I was told that there were no stairs that led up to the third floor. I found that to be a little weird. I love taking the stairs. Crowded central elevators... I'm not a fan. Overall my stay was awesome!

Excelente serca del parque el estacionamiento 29 por día

There’s paid parking close. It’s an older hotel but still well maintained

Always have a great time at club quarters. The location is perfect. The staff is super friendly. The room is not huge, but it is perfect for a couple. The price and value are excellent. Didn’t have a chance to use the bar or restaurant, but I heard everything was great there valet was very easy. Parking was not as easy, but it was manageable.

.

We were up on the seventh floor and still could hear all of the traffic below. We could hear everybody else on our floor as they were all very loud. There is no pool or hot tub. The furniture was dinged and banged up and had scratches and nicks all over it. I had asked for a king bed and we got a queen. The room was very small. Overall, very disappointed.

Room wasn’t cleaned, it was extremely hot in the room, and stains on pillows

Las habitaciones son muy chicas y la cama muy incómoda el colchón ya muy viejo incómodo para dormir

Good

Well located, high level for the price

Cleaning fine , breakfast good. Staff had a little attitude thats pretty much it

Loved it