City Express by Marriott Houston Intercontinental Airport

Hotel agradable, un poco ruidosas las habitaciones

The location I did not like The room was clean

Muy agradable, buenas condiciones, tranquilo

everything was such a amazing experience and i would definitely plan and stay here again

The first room we checked into hadn't been cleaned, so we had to switch rooms. In the second room, there was water pooling near the AC unit, the bathtub paint was peeling, and the overall condition of the room was disappointing. I've been staying at Marriott properties for over 20 years, and this simply didn't feel like one. Granted, it was only a one-night stay and the price was reasonable, but even at a budget-friendly property, I expect a certain standard of cleanliness and maintenance from the Marriott brand. Disappointing, especially given the brand's reputation.

Room was clean and smelled great. The bed was hard to sleep in. And you can here the noise outside. Also you can hear when the ac would power off and on it would make a weird noise. Would.i stay there again yes and no. Yes because it was clean but No bed was way to hard and to much noise from the outside and that's being on the 3rd floor.

My thing was I ordered the room with a bed and sofa bed. The front desk told me they don’t even have anything like that and I got put it a room with two beds.

Passable

Muy bueno

Breakfast not good 😐 hardly anything to eat

The staff did not clean or offer to clean my room nor did they ask if I needed clean towels or anything. I had to ask for toilet paper & whatever I needed; so I decided we won’t be staying at that particular Marriott again.

Hasan was very helpful and patient

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Clean and perfect location.

Muy buena estancia, el personal amable.

It was just okay it definitely looks different in photos than in person especially the rooms

Price Room Smelled like musty dog Lots of police activity with sirens all night going by

Room Smelled like musty dog Lots of police activity with sirens all night going by

Mi estancia fue muy agradable realmente me gustó solo que faltó que estuvieran atentos a que todo estuviera bien abastecido no había jabón de ducha en mi habitación y no había agua en el gimnasio fuera de ahí todo bien si volvería hospedarme en este lugar

This is not a marriott standard hotel. First of all we stayed for 4 days and the room was cleaned once. They gave us 2 pillows. I asked for additional the following day at breakfast for additional 3 because the pillows were small. I reminded the young lady before I left the hotel that day. When i got in the night I asked the night duty personnel and she said she did not know whether it was brought to the room buy if not she will bring. Got to the room and no extra pillows. Look around and there are no phones in the rooms. So had to go back into the elevator. When ask about why is there no phones in the room was told its a new hotel and she doesn’t know. Then every night our keys would not work when we got to the room. You know how frustrating this is? The balcony floor is unpainted the furniture in the balcony is broken up. Its horrible. Not worth the money. The breakfast was the same every morning. A small omelette with cheese and the bacon was sliced so thin that the strips were transparent. Everyday was the same. No fruits at all. The only thing that was nice was the coffee machine.

I’ll be brief. City Express by Marriot is a really nice place. I stayed 3 days. The staff was extra helpful and the property is very clean. I gave 4 stars instead of 5 because I did have 1 small incident but the staff took care of it with no problem. At the end of the day, I left very happy and will be staying again. The king size bed was very comfortable, my room was very clean and the staff was amazing. Nothing is perfect but they definitely strive for perfection.

10/10 great

Breakfast has no variety. there is no fruit, oatmeal, potatoes, sausage.

The tub is not very safe, it slopes quite a bit to the center of the shower

Friendly staff. Comfortable beds. No internet and no protein for breaksfast.

Superb

Xxxx

Hotel is extremely noisy, especially first floor. WiFi el was not working during my stay. My rate included breakfast, but there was only coffee, milk and cereal, that was all.

The front desk clerk and the manager were very nice and helpful.

Exercise room too warm.

Airport shuttle was helpful

Staff was wonderful and extremely helpful. My only issue was lack of coffee maker in room but there was coffee available in the lobby. Very quiet even though I was on first floor by parking lot. I would definitely stay there again.

No me hicieron la habitacion, se llevaron mis toallas y no me dieron mas, el señor que te lleva en el shuttle al aeropuerto maneja terrible!!!

You call City Express and the phone says it's a Courtyard. The explanation revolved around somebody from Europe, franchisee, etc etc. Ridiculous. The front desk (nice guy, also the only one there, excluding the shuttle driver) could not figure out if I paid before arrival. There was no phone in the room -- convoluted story there as well. Calling the front desk when the nice guy is away fixing some problem is fruitless. It rings forever with no message/voice mail.

Excellent

It was a woundeful experience

Continental breakfast was very limited and didn't have much. The shuttle bus driver was not friendly and drove kinda crazy. However very basic and good for the price.

Exceptional

Conveniently located by the airport, however pretty outdated and needs more maintenance (no AC in the exercise room, external card readers doors inoperative, moldy smell/atmosphere)... I feel deceived by the Marriott label and could have secured better stay for the price paid.

I thought it has pool like advertising

Everything. Nothing at all.

The room was clean and the staff was kind. We only stayed there for one night but we slept pretty comfortably.

The location was great for what I needed. Close to the airport. The room was spacious. Kinda older but it was clean. The shuttle runs every hour so plan accordingly.

Three roaches came out at night, couldn’t have a good nights rest. Also the heater on AC was not working.

Everything was excellent !

great stay

Came without any luggage from airport and they helped us with toothbrushes and toothpaste.

Good

No breakfast

The down stairs guess host when get to the hotel

The door being locked at night

This room smelled of cigeratte smoke as soon as i walked in and the shower was dirty the bed looked slept in it was a horrible experiance

Hotel needs to be remodeled and fixed. Looks like a lot of things needed fixture.

Could not watch television throughout stay because the cable was completely fuzzy and always cut out. I was sold a $3 16.9 oz HOT soft drink (cooler wasn't working) the ac wasn't cooling properly, and the pool was dirty!

This guest did not leave comments about this hotel.

The shower caulking had mold and what I did not like most was the glaring security light directly in my window. Could not sleep.

It was a disgusting place and the restroom smelled like cigarettes ¿¿

I like the patio and the way the rooms are designed

The staff was very rarely available. The shuttle wasn¿t running, they called me a Lyft and then told the Lyft driver the incorrect address , so that caused an issue. The room had large stains on the carpet and chair and the small was like a dirty sock.

Specifically booked the hotel because it had an indoor pool for the kids. Indoor pool was out of order. Ice machine on our floor was broken. No microwaves in the rooms. And every time the elevator went up and down it felt like it was going to break.

No shuttle service Front desk was not polite We were on first floor & I requested a higher floor Room was not clean Hotel was rated 3.5/good I would say it was poor It was cheap until we took a $25 Uber But I guess you get what you pay for