City Express by Marriott Houston Intercontinental Airport
About City Express by Marriott Houston Intercontinental Airport
The City Express by Marriott IAH with free shuttle service is minutes from this Houston, Texas hotel. The hotel is newly renovated and has guest rooms with free Wi-Fi and in room streaming. The City Express by Marriott IAH provides an on-site gym. The hotel offers free coffee in the lobby and laundry facilities. The City Express by Marriott IAH is 10 miles from the Humble Civic Center. The Sam Houston Race Track is also 10 miles from the hotel
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- Spa / sauna
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a general sentiment of dissatisfaction, with guests frequently mentioning issues related to cleanliness, maintenance, and customer service. Many guests felt that the hotel did not meet their expectations and would not return.
- Comfortable bed
- Quiet and safe room
- Lack of cleanliness and maintenance
- Poor customer service
- 3/5
No me hicieron la habitacion, se llevaron mis toallas y no me dieron mas, el señor que te lleva en el shuttle al aeropuerto maneja terrible!!!
- 3/5
You call City Express and the phone says it's a Courtyard. The explanation revolved around somebody from Europe, franchisee, etc etc. Ridiculous. The front desk (nice guy, also the only one there, excluding the shuttle driver) could not figure out if I paid before arrival. There was no phone in the room -- convoluted story there as well. Calling the front desk when the nice guy is away fixing some problem is fruitless. It rings forever with no message/voice mail.
- 5/5
Excellent
- 5/5
It was a woundeful experience
- 3/5
Continental breakfast was very limited and didn't have much. The shuttle bus driver was not friendly and drove kinda crazy. However very basic and good for the price.
- 3/5
Conveniently located by the airport, however pretty outdated and needs more maintenance (no AC in the exercise room, external card readers doors inoperative, moldy smell/atmosphere)... I feel deceived by the Marriott label and could have secured better stay for the price paid.
- 3/5
I thought it has pool like advertising
- 5/5
Everything. Nothing at all.
- 5/5
The room was clean and the staff was kind. We only stayed there for one night but we slept pretty comfortably.
- 4/5
The location was great for what I needed. Close to the airport. The room was spacious. Kinda older but it was clean. The shuttle runs every hour so plan accordingly.
- 1/5
Three roaches came out at night, couldn’t have a good nights rest. Also the heater on AC was not working.
- 5/5
Everything was excellent !
- 5/5
great stay
- 5/5
Came without any luggage from airport and they helped us with toothbrushes and toothpaste.
- 5/5
Good
- 3/5
No breakfast
- 0.5/5
The down stairs guess host when get to the hotel
- 5/5
The door being locked at night
- 0.5/5
This room smelled of cigeratte smoke as soon as i walked in and the shower was dirty the bed looked slept in it was a horrible experiance
- 0.5/5
Hotel needs to be remodeled and fixed. Looks like a lot of things needed fixture.
- 0.5/5
Could not watch television throughout stay because the cable was completely fuzzy and always cut out. I was sold a $3 16.9 oz HOT soft drink (cooler wasn't working) the ac wasn't cooling properly, and the pool was dirty!
- 5/5
This guest did not leave comments about this hotel.
- 2/5
The shower caulking had mold and what I did not like most was the glaring security light directly in my window. Could not sleep.
- 5/5
I like the patio and the way the rooms are designed
- 0.5/5
It was a disgusting place and the restroom smelled like cigarettes ¿¿
- 1/5
The staff was very rarely available. The shuttle wasn¿t running, they called me a Lyft and then told the Lyft driver the incorrect address , so that caused an issue. The room had large stains on the carpet and chair and the small was like a dirty sock.
- 2/5
Specifically booked the hotel because it had an indoor pool for the kids. Indoor pool was out of order. Ice machine on our floor was broken. No microwaves in the rooms. And every time the elevator went up and down it felt like it was going to break.
- 0.5/5
No shuttle service Front desk was not polite We were on first floor & I requested a higher floor Room was not clean Hotel was rated 3.5/good I would say it was poor It was cheap until we took a $25 Uber But I guess you get what you pay for
- 1/5
This hotel stinks and it has mold on walls that¿s not safe and it¿s a health hazard!
- 2.5/5
Lots of broken and not functioning items
- 1.5/5
This place is a grade A dump. Contrary to advertised, there is no breakfast, the pool isn't heated, the hottest is filled with concrete. The bar/ restaurant does not get opened. The building isn't secure, and the neighborhood isn't great. The room was dir
- 2.5/5
Nothing worked. The card machine did not work . We got escorted to a room. They gave us no key at all. The elevator didn¿t work. No kitchen. Or restraunt. . You could only buy crackers and chips from them . No. Shuttle either
- 3.5/5
Good
- 3/5
Apparently, this hotel had some significant issues. Prominent enough to where no keys could be issued, an attendant had to let you into your room (creepy). Issues with payment processing due to system being down.