Candlewood Suites Houston North I45 by IHG

Room was nice hotel was clean. Did not like having to put another 100 deposit down for room when it was paid for in advance. And having to wait to get a refund on deposit after checking out. That should have been included in price when room was booked. Not yo find out at check in.

Everything was great very nice people

It was a wonderful stay the room was clean the staff was great. Needs some refresh like new carpet and elevator maintenance. Over all 4 out of 5 stars.

Would definitely stay here again!

El servicio muy atentos y hablaban espanol

It’s decent, nice staff arrived after 10pm and seemed quiet safe

Good

Very good

All great. Loved the pool. Business suite was very helpful. Liked the guest cupboard. Great friendly staff. Nothing

I had an great experience at Candlewood

Everything was nice and clean. The staff was friendly and helpful.

Loved it. It is around many food and shopping places. Also not so far from the six flags hurricane harbour

Comfy, quiet, free laundry, free gym, friendly staff, spacious suite with everything we needed for cooking meals with borrow service for extras such as crock pot, free wifi, and great coffee. Pool area isn't monitored. People used it as smoking area and there were a few young girls that drove right up to pool in swimsuits; they walked right into the pool area. No key card needed to enter. They were not guests of the hotel...they spoke of how they are locals and know which hotel pools they can enter without being guests. Hot tub wasn't working.

Comfy, quiet, free laundry, free gym, friendly staff, spacious suite with everything we needed for cooking meals with borrow service for extras such as crock pot, free wifi, and great coffee. Pool area isn't monitored. People used it as smoking area and there were a few young girls that drove right up to pool in swimsuits; they walked right into the pool area. No key card needed to enter. They were not guests of the hotel...they spoke of how they are locals and know which hotel pools they can enter without being guests. Hot tub wasn't working.

No breakfast was provide Nothing to say

No breakfast was provide Nothing to say

Great

Nothing

Every thing Nothing

Property was in a good location. I really only came to visit a friend and it was in a good area. Room was clean. It was a nice surprise to see that there was a kitchenette. Staff was friendly from the concierge to housekeeping. Honestly I have no complaints. This is honestly a nitpick but I just wish they had breakfast. That’s not a knock on anything else because I’d stay here irrespective of the breakfast.

Property was in a good location. I really only came to visit a friend and it was in a good area. Room was clean. It was a nice surprise to see that there was a kitchenette. Staff was friendly from the concierge to housekeeping. Honestly I have no complaints. This is honestly a nitpick but I just wish they had breakfast. That’s not a knock on anything else because I’d stay here irrespective of the breakfast.

Superb

Great place to stay, pool was cold but the hot tub was perfect

Ok

I liked the location They don't have wifi, breakfast, or house keeping

I liked the location They don't have wifi, breakfast, or house keeping

Good area

Nice

Nice

Exceptional

Very good

I am not sure why this place has such great reviews. The staff were friendly and amazing, that was the only good part. It’s in a very bad section of town, nowhere to get food except a gas station or dennys. The hottub did not work, I called ahead of time and asked and was told yes, it was ice cold and no jets. While I was attempting to get into the pool there were people doing drugs (pretty sure it was meth) in the grilling area by the pool. The man kept trying to cat call me. The pool was dirty and is also beside a truck lot so all those men are just staring at you. Very uncomfortable. The room was clean enough. The bed was really worn out. Going to the hotel was the only miserable part of my vacation. If you just need a place to stay on the road, I recommend. For a vacation, absolutely not. I recommend closer to downtown. I only booked here bc of the reviews that are wrong and it was near my friends house.

Very clean and kind service

We liked that there were washers and dryers. The sizes of the room and the kitchenette are amazing! We liked the location, we were right by the highways, multiple restaurants and even Walmart. Prices of store items at the hotel could be a bit cheaper.

Nice clean place.

Enjoyed the Stay. Was good!

Clean room. Minimalist amenities.

Good experience

Clean room, friendly staff, quiet

Everything was good.

Fine

Very clean hot tub didn’t work

Toilet got clogged and was told to use lobby restroo

The rooms were clean and comfortable, and the service from the manager, Jennifer and the receptionist, Francisco, was excellent.

There was a rattling noise that we could hear in the middle of the night that made it hard to sleep. Also, we pre-booked 2 rooms & due to the weather conditions our 2nd room occupants couldn’t make it but the front desk attendant wouldn’t allow me to change the2nd room into my name

Overall a great experience for a quick emergency overnight. Super clean, super friendly, and very affordable. Highly recommend!

First I reserved a king size bed so me and my son could share and have plenty of room. Walked in and realize it’s a queen size bed which I paid a little more for the king! Second walking in the bathroom first thing I see is a roach crawling on the ceiling. So needless to say it isn’t good!!

Front desk wasn’t mindful sticking a non kid “couple” next door to a family with kids. Having to start the “wall/bed” shaking from next door convo at a young age wasn’t fun. Do better!

For the price the room was very nice. my truck window did get shattered. I take fault for leaving stuff visible in the backseat. Other than that, the staff were accommodating and nice.

Staff is kinda unfriendly

The beds were very comfortable. If I am ever in the area again this will definitely be my go to spot.

Great stay, would definitely return

This hotel had bed bugs.

Nice hotel

Great location

Good

The employees always make you feel welcome.

Nice place

Loved the little kitchen area. Good value for the price

Easy and clean

Ozonator to clean smells. We booked because we wanted the pool since we live in Texas. I got key checked out room the windows do not open there is no outside air, I asked the front desk for ozonator in room and the said they did not have one. Just a couple minutes gave me a migraine and asthmas attack. The hot tub was broken and pool heater too. I request to cancel n get a refund and Ibwas told to ask manager in the morning. I went Nextdoor to the Mustang motel it was nicer cleaner half price and not moldy!

It was very enjoyable! Staff were super nice and helpful! Easy hotel to get to! Right off the highway! Not in the city so no traffic!

Great hotel. Loved the kitchenette with all dining supplies & full size refrigerator w/ice maker, comfortable bed, recliner,

Great room, quiet; comfortable bed, quiet area.

I found a critter in my room before getting in the shower!

This was beyond what I expected. Very clean. The bed was so comfortable. It was a small getaway for us and they had kitchen utensils. We loved it so much, we extended our stay! Staff really friendly!

This location provided me the type of stay I needed during my trip. My only issue and it was not major, was there was not dishwasher tabs/soap or dish soap provided so that I could clean dishes. I loaded the dishwasher and cleaned the sink and cabinets with a clean towel, but I would have preferred to start the dishwasher for clean dishes.

The room was quiet and comfortable. The walk from the car to the room was short and easy. The laundry facilities were in great shape. The kitchenette was just what we needed. This was an incredible place and the price was equally pleasing.

Absolute joke customer service. They charged my card used for incidentals for the price of the room after i had paid for it at the time i booked it. Also Hotels.com has not provided any help at all. Long time user of hotels.com and will no longer use them.

Always a great stay.

Everything

Great room! The bed was a bit hard but the room was nice!

Had a real refrigerator, stove and microwave👍

Had a work training in the area Friday evening and Saturday morning/afternoon. Booked this hotel because it was close by and also because it had a hot tub so I could actually enjoy something about this trip. Hot tub was cold. Jets barely worked. No breakfast. No hair dryer in room. Tv remote didn’t work. Bedside table had cup stains from previous guests. No Kleenex in the restroom. For the price, I’m very unimpressed.

Located about 1200 feet from my event.

I like u can cook and the place was nice and clean and mostly I love is that u can take ur pets

❤️

Great stay we went for a wedding and stayed here rooms are clean and staff was nice and friendly

I will never stay in a Candlewood Hotel again. The Front Desk service was terrible. From the Front Desk to the Laundry Service was terrible. They need to be retrained in customer service. On Tuesday there was no water in the entire hotel for several hours and on Thursday the electricity was off for more than 5 hours. This is unacceptable. The hotel should have it's own water system and a generator for when the electricity goes off. Jyst uncalled for. Poor management on behalf of the owners or who ever managers this property.

We were given a “Handicap” Room, and the manager would not change it. She could have said, there are not other rooms available at that time, but once a bigger room was cleaned we could have it. We left for lunch, came back later, and a different associate was at the front desk and she changed our room no problem. She didn’t even understand why we were in a handicap room. The rooms are incredibly small, and they were NOT King or Queen size beds. We will not be staying there again

The First Night I Stayed There. There was a Roach In The Room They Change My room and there was Fleas in the next room I should have caught the hint from the Maintnance man. I called to corporate and manager and she was rude and didn’t care. She advised to find somewhere else to go. I had planed this months in advance this is a nasty place.

When we parked and got out of our truck, noticed people in parking lot smoking weed, walked into hotel lobby and it smelled like weed. I mentioned it to the receptionist and she just laughed…..get to our room and it smelled like smoke, and AC never would cool. Tried to talk to receptionist but she was too busy. AC also was leaking onto carpet in living area of the suite. AC would not cool below 75.

Great all around atmosphere. I enjoyed my stay. Staff was nice and friendly.

Overall the place was nice. We needed a printer and the one they had for guests was broken. The tub/shower diverter was not working correctly and the tub spout was loose, probably from guests trying to pull it up harder to ghet more water to the shower.

Muchos morenos sin tener abitaciones yegan nomas a utilizar la picina y fumar marihuana

After almost 20 hours Travelling when we entered at the reception at mid night a dog gave us a warm welcome. First of its kind experience. Upon request the receptionist tried to remove the dog but seems he was not much familiar so he called another colleague who helped removing the dog. The rooms had limited amenities while the condition of equipment were not good. Towel rod was broken and hardly able to bear towel weight itself. The bath tub drainage was not working properly. The hotel has a wonderful practice of cleaning rooms once a week (as told to us). Perhaps this is an initiative towards green environment by reducing the consumption of detergent and cleaning accessories. The staff strictly follows No-Smile & No-Courtesy policy as it may be harmful to the guests’ health. Oh by the way, we accidentally figured out that the above fabulous amenities are only limited to I-45 Candlewood Hotel as one day we mistakenly landed at I-10 Candlewood and the receptionist out there showed great courtesy and guided us professionally with a great smile to find our place.

It was clean close to the gas station and dennys

The room was clean and spacious. The room had a kitchenette with a full size fridge with an ice maker in it. The front desk staff was not very helpful. The pool and the whirlpool were dirty. The dispensers for the body wash, shampoo, and conditioner were not refilled adequately and when we requested it to be filled, no one came. Although the price was great, I will not be returning.

They didn’t have enough clean towels!!

THIS IS A GREAT HOTEL, AND A GREAT LOCATION NEAR BUSH AIRPORT!

not a lot of places to eat close by. Also close to a high crime area in the city.

i booked the room and no address came up so i went to a different hotel. so i ended up eating that room. will never book with expidea again

I stay here a lot but and normally it’s a breeze except for a couple of times but this particular time the elevator was down the morning I got up to check out and I honestly didn’t appreciate having to walk down the stairs with my bags to check out

It was just to much if you have kids

Very clean and comfortable

It was a good stay

No safety area broken windows and 3 cars same night

Nice place to stay if your in town for a while

The hotel was decent and clean so it served the purpose. There isn’t much around the hotel but stores aren’t very far away either.

Buena estancia

The hotel didn’t have any more towels, so they gave us dish towels to use to bathe with.

Beautiful room.

It was a good place to stay

I would love to stay again

We chose this hotel for its convenience to the airport at a good price and I’m so glad we did! This hotel was comfortable, roomy and very clean other than something splashed on the curtains which they probably just missed and I will let them know at check out. The room has space to spread out, a mini kitchen and work space and even a recliner. We didn’t need all that for this trip but it made the room feel spacious and roomy. I was a little concerned when I pulled up based on the hotels surrounding it but I would certainly stay here again and once on my floor would pit the appearance and comfort against any other hotel. The bed and pillows were especially comfortable. Being this close to the highway and airport I was surprised at how quiet it was.

I was sent to 2 different rooms which were not yet made up before actually getting to the room I oc upied. That was a bit awkward but we got through it.

Will always use Candlewoodftom now on.

The only bad thing is that my room did not had dish soap only but overall it was the best stay

A very comfortable room with easy check in and out.

The stay was amazing it felt good to sleep in the comfortable beds

Need to housekeeping the rooms daily instead of every 7 days

It was an okay and comfortable stay

This hotel is clean and convenient. The staff was very helpful. The only suggestion I would make to the hotel management is to turn the hot water heater up. The water was just a shade warmer than Luke warm. It was not hot.

Room was great love the clean environment

Clean, quiet, comfortable

It was a nice stay but there was stains on the carpet entering the elevator and there wasn’t toilet tissue in hotel lobby restroom.

Clean and nice place to stay

It was quite

I normally stay here when I come to town and everything would be good but this stay was not great at all the mattress was sulmed and worn and you could feel the springs in the mattress and the hot water did not get I was there for two days without hot water front desk kept telling me that plumbers was working on the water but not for two days and they didn'nt try to accommodate me at all with this situation and the manager on duty acted nothing was wrong but I kick up enough fuss that they changed the mattress the next day but still did'nt resolve the hot water issue.