C. Baldwin, Curio Collection by Hilton

I love the stay here

Beautiful hotel and staff was nice

The room was dirty, with stains, no fridge, dirty carpet

The hotel is in central Houston and close to downtown and the convention center. This hotel is clearly designed for business travel, and I appreciated the convenience, the service, the friendliness, and the great communication with the staff. Would definitely consider staying here again. The rooms were very comfortable and well-appointed, and the lobby was fun as well.

Vending machine wasn't working

Excellent stay.

I loved the

The design of this hotel is lovely it’s bright and light and stylish

Very good

The ambiance of the hotel lobby and restaurant is luxurious. Staff were ok.

Customer service Not a welcoming environment

Amazing

Exceptional

As a travel RN I’ve stayed at a lot of hotels and this one takes the cake ! All of the staff is so nice and professional & the property itself is BREATHTAKING!!! I’ll be back !

The staff was great until we had to deal with the likes of the valet staff. Horrible service and I would not recommend keeping your car with valet! Left my car window open over night because they did not know how to operate it. When we figured out that the staff had locked it and it was not broken. He was very rude! Their supervisor was supposed to get back to me, I have now waited a week and no word! Hence this review. This goes to show how unbothered the hotel is about guests property, and how to rectify issues like this.

Beautiful hotel, spacious room, great staff. Delicious breakfast Recommend.

Nice hotel..price for Valet parking is ridiculous Price a night for parking...and the fact that there is no microwave that your guest could use

Price a night for parking...and the fact that there is no microwave that your guest could use

The front desk was helpful. I wish I wrote her name down. she not only checked us in, but she checked this out. Very helpful, very informative and very professional. We thank you for that. Bathrooms on the main lobby were very clean. Our bedroom is very clean.😃

Very nice and clean and the property was beautiful

The room was amazing The outside sitting area was beautiful

The room was amazing The outside sitting area was beautiful

Exceptional

Exceptional

Customer service at the desk and bar were great!

Great stay. The staff was amazing. Will stay here for every Houston visit

The hotel is beautiful but for the price you have to pay to stay it’s not enough amenities in the hotel room. Plus the parking price is outrageous.

Loved the location and cuteness of this hotel

Breakfast fine but limited choice to eat. welcome desk and reception.also the room is not ready to stay

Disappointing

Great hotel great room, really enjoyed the bar. I just had issues with my light cutting on and cutting off in the middle of the night. When it did turn on, it wouldn’t turn back off so it made it pretty difficult to sleep at night. I was all the way on the 18th floor so I tried to reach the front desk or any staff and didn’t get an answer but the hotel is beautiful. That was my only issue.

staff was great!!!

Location pretty close to a lot of places This hotel does not allow digital cameras, even if you’re a guest staying there, which I found extremely surprising. Like,I paid to stay here, and I can’t even take nice pictures of my experience? Everybody has a camera these days. If you’re a content creator or someone who loves taking pictures while traveling, this may not be the place for you. Someone will literally walk up to you and tell you to stop using your camera smh Consider yourself warned

Location pretty close to a lot of places This hotel does not allow digital cameras, even if you’re a guest staying there, which I found extremely surprising. ? Like,I paid to stay here, and I can’t even take nice pictures of my experience? Everybody has a camera these days. If you’re a content creator or someone who loves taking pictures while traveling, this may not be the place for you. Someone will literally walk up to you and tell you to stop using your camera smh Consider yourself warned

Beautiful hotel and easy arrival. I had an issue with my booking and the staff was very helpful.

Overall, I also don’t feel the room was worth the price. I had wanted to try something new, but after this experience, I wish I had booked my usual hotel, the JW. In my experience, the JW offers much more for the price when it comes to the staff, amenities, and cleanliness of the rooms. I wanted to give this hotel a try, but I’ll be sticking with the JW going forward.

Exceptional

Exceptional

Nice hotel.. no pool! The toilet seat was broke & the water to me just wasn’t that “scolding hotel hot”. The shower water was everywhere & the furniture was very dated. Staff was friendly and very helpful. Not the best, but definitely not the worst!!

Good

I like the ambiance They charged me multiple unnecessary charges

I like the ambiance They charged me multiple unnecessary charges

Everything was wonderful

The staff was so kind and polite. They all seemed to have pride and excitement around their jobs. They were very communicative and hospitable, even in situations that didn't require conversations, engaged with me and brought joy to the day.

Very poor

Beautiful property. The staff was amazing from the time I arrived to the time I left. Super comfy bed and amazing shower. The food was also great. The only downside is no microwave or refrigerator. I would definitely stay again!

This is a beautiful property and great location . All the staff were really helpful and kind. The only flaw was that the refrigerator didn’t get cold in the room. Outside of that this hotel is a 4 star property.

Overall stay was great! I was disappointed with the food at restaurant Rosalie because I had read great reviews… The staff were great!!

Excellent location, super clean, cute coffee shop, great restaurant, ect

overall a great stay, and the staff was very accommodating. there was no microwave in the room, which is okay, but not even one on site at all. if you bring back leftovers from a restaurant there is no way of heating it up. that was the only drawback, which forces you to spend elevated prices to order food from their on site food options. other than that, all was well.

It was good

Everyone was great

This is a great place to lodge when in Houston. However, The valet service is pricey.

Beautiful hotel with great respectful and kind stay. My only complaint would be the hotel has that old hotel smell, including the rooms. Not sure what could be done for this but I have no regrets!! Love me my stay otherwise!

Our experience did not match the price or the expectations set by the Expedia listing. Customer service was poor from the start. We requested extra washcloths and towels but were told no one was available to bring them until 6:00 a.m. Even then, no one ever delivered them. The Expedia listing also advertised complimentary breakfast, but we had to pay for it. We were never informed about the $100 per night incidental hold either. We booked expecting to pay around $93, so the additional charges were an unpleasant surprise. The room didn’t have an iron or ironing board. After requesting one, we received a broken iron that leaked water all over my wife’s dress an hour before our event. Even after reporting it, there was no sense of urgency. It took another hour and a half to receive a replacement iron, causing unnecessary stress while we were trying to get ready. Room service was another disappointment. We ordered a single plate of fries, and the total came to $23.33 after an automatic gratuity was added. To make matters worse, the fries arrived cold. Between the poor customer service, misleading booking information, unexpected fees, missing amenities, slow response times, and overpriced, low-quality food, this hotel was nowhere near worth the cost. I would not stay at C. Baldwin Houston again.

Common Extra Charges included Resort and Amenity Fees: Daily mandatory charges ranging from $30 to over $40 that cover items like Wi-Fi or local calls. Parking was a ridiculous $70 a day with no option for self park!! Incidental Deposits: Upfront holds (often $100 or more) placed on your card at check-in for room incidentals. Advance Prepayments: Non-refundable or advance purchase rates that require full charges immediately upon booking rather than at checkout.

Todo bien exlente lugar y buena atención

I appreciate having access to the house car, definity one of my favorite things about the hotel.

Streaming services are needed

Great people, great service. Convenient, comfortable and clean. I’ll be back

Room was pretty great however I kept finding long dark hair in the bed and in the shower. Not sure if it was from a previous visitor but it was a little annoying but not enough to complain about.

This has been my favorite stay at any hotel. The staff is so friendly and helpful. I had no issue getting early check in even though It was around 10am & check in was at 3pm. The staff immediately helped us get our bags up to the room & even kept them locked away for us after check-out so we could explore a bit more before heading to the airport. My favorite thing about my stay was the complimentary transportation within 2 miles. They took us around in a nice, clean Tesla and had us feeling so important lol. I would 100000% stay again!

Parking is a little expensive!

The room was nice and the lobby

Stayed here a one night staycation and LOVED it. The room was well decorated, bed was very comfortable, and water pressure in the rainfall shower head amazing. All things I always hope for when staying at a hotel. We received a $20 credit for room service and ordered the margarita pizza and it was genuinely probably the best I’ve ever had (and I’ve had quite a few!). I’ll go back to the restaurant just for the pizza! Highly recommend this hotel and its friendly staff.

I enjoyed the bar and breakfast. Staff was accommodating. Clean room.

Great hotel. Love the staff too

Kevin handled my registration the day before with ease and got us set up on a high floor. Renee and Marysol took care of check-in and check-out with so much warmth, friendly jokes and genuine care that immediately made us feel at home. Khalil went above and beyond the entire stay, checking in on us via text, coordinating housekeeping and fulfilling every request including an iron, a fridge and more. He even upgraded us to a suite with a beautiful view. And then there is Joshua. The valet who greeted us with a huge smile and a joke that made us laugh every single day. He helped with our luggage each time without hesitation and brought so much joy to every arrival and departure. The room was stunning, the service was exceptional and every person we encountered made us feel genuinely valued. We will absolutely be back and will be asking for this same team by name.

Fantastic property in downtown Houston. Close to the Museum and Library Districts. Ample and tastefully decorated public areas. Apple and well laid out rooms, although some of the furniture is calling from a little maintenance. Helpful and friendly staff.

i would definitely come back. we enjoyed our stay & the friendly helpful staff. definitely recommend

Room cabinets was is horrible shape , mold around shower. Ac didn’t work . Shower drain was full of hair . Pillow cover dirty . No covers just sheets

Clean room

BEAUTIFUL HOTEL! I would highly recommend!

Honestly, it didn’t bother me that there wasn’t a pool or extra amenities because that’s not why I booked the stay. I wanted a relaxing, upscale getaway and that’s exactly what I got. I also appreciated having the valet option available because it made everything easier. I was disappointed that the restaurant was closed during my stay, but thankfully I was still able to order food at the bar. The food ended up being really good, the drinks were delicious, and the staff was super friendly. I also loved how quiet the hotel was overall. A few small things I noticed: the bed was a little hard for my liking, the bathroom vent was extremely loud and randomly came on, and I do wish they had hand soap in the restroom. Also, for the price of the hotel, I really feel like they should offer complimentary breakfast. The breakfast was delicious by the way, but $27 for an omelette and bacon is kind of crazy. Overall, this hotel — and pretty much everything around it — is definitely on the expensive side, but if you enjoy staying somewhere nice and treating yourself, it’s absolutely worth it. I would definitely stay here again.

Expedia says they have double king beds… that not true. Parking is $80 a day Came on the weekend and the restaurant was closed all day Sunday and Monday. I called down stairs and they told me it was open stood around for 20 min to find out it was closed. The valet people dropped a pack of cigarettes in my car. If this is supposed to be 5 star they definitely need to turn it up a notch

I loved the room and the view, and the downstairs bar has a nice vibe, really cozy

Good area

Great experience every time!!

My stay at the Baldwin was amazing. The staff was very helpful and very professional. It was my wife's birthday and she had recently got a huge promotion at work the staff provided us with a bottle of champagne and a fruit tray. My wife was very very satisfied with everything and she is talking about going back. I would definitely recommend staying here.

The staff was friendly, and the hotel is next to a lot of museums and restaurants.

Clean room and great staff

Awesome place to stay while visiting downtown Houdton. Staff were great as well.

Time for a lil update or some artwork in the rooms. Very bland.

Generally nice. No pool or hot tub.

Everything is aka art

I was disappointed by the missing hairdryer and long times iit took for room service to respond!

The fee for a late checkout is just the price of a full stay

Brilliant stay, room was great and clean, love the gym! 🙌

The hotel is in good conditions but the services would be better. Checking was ok, should be better for a 4 stars hotel, no was a hair dryer on the room by mistake and I had to call 3 times to get one after an hour, shower cap was not replaced after first day, rude and poor check out at the front desk. It could be a better hotel customer service

The staff here are so friendly. The room ambient lighting is good

It was great

The room and building was amazing, the staff checking in was not the best. Upon checking in they told us our reservation got cancelled despite having a confirmation email. The staff at the front desk was horrible she did not provide any assistance on getting things sorted out she pretty much told us “ oh well, you’ll have to rebook another room” after speaking with someone else they were able to find out reservation and everything got sorted out.

Management no good they gave me the wrong room from what i booked.

I wish the room had a refrigerator and there was access to a microwave somewhere.

Several nice restaurants within walking distance. Staff was very accommodating. Valet parking had excellent customer service. Khalil at the front desk was amazing and Alex was great too!

I think the hotel was overwhelmed and understaffed when we went. They didn’t have drivers for the car service

Very small room that had an open window to the restroom you couldn’t cover.

It was okay. The common areas were very nice and the food at the bar was good, but our room had a table with only one chair, no robes or slippers, and no lotion. I was surprised as we’ve had very nice stays at Hilton Curio properties before.

Access to fridge, iron and robes. Parking cost excessive and staff wasnt top notch.

My favorite place to stay when I’m in town.

Love their signature scent as you walk into the hotel!

valet was not it they would not find my keys everytime they ended up charging me some fees i was never told about sorry but never again won’t recommend it

One of the hostess’ at the front desk was rude, but I wont discredit the establishment cause of them. The property was small but well put together. Valet was on point. The room was good and the shower was a waterfall shower head (I think thats what its called). The location is perfect if you’re visiting the performance arts area. Easily walkable as I did. All in all it was a good stay.

Everything was amazing as always!

Was a little disappointed to find out Rosalie’s was not open on the weekends as advertised showing open online. Breakfast buffet available for a fee. Shuttle will only drop off 2 mile distance (not even 2.4 miles) and does not pick up. Overall, decent place. No parking on site and must valet. Valet is quite expensive for overnight with not discount for stay

Room was lacking amenities. No refrigerator. No microwave. Bathroom was missing hand soap. Room had a small table for dining but only one chair. Room had a good view and a good location. Overpriced for what is provided.

El hotel en excelentes condiciones y muy agradable. Los detalles que tuve en mi estancia fue que el agua caliente salia muy poco caliente casi tibia y mis dispensadores de jabon y shampoo no tenian líquido y nunca los rellenaron.

I couldn't get in; many police officers blocked the entrance, and I couldn't get a refund.

Everything was perfect

Nice s

Beautiful place

Everything was nice I just didn’t like the $23 fee that is tacked on and you HAVE to pay it in either food to the room or you just paying $23 there’s no way around it… also $70 a night for valet parking is RIDICULOUS!!

Clean room

great staff , good dining options .

This has been our 3rd stay here and it was a bit disappointing this time, room lacked cleanliness, check in is 3pm I arrived almost 4pm and room was not ready, bedding had holes and didnt look clean!

As soon as we walked in we knew there was probably going to be trouble as the room already smelled like marijuana, it was dingy, the shower tiles were brown, tape hanging on the wall from a previous party. After getting back from our event, we hadn’t been in the room for more than 20 minutes when the very very strong smell of marijuana came wafting through the adjoining door, it felt like we were in the same room with the neighbors obviously smoking. We tried to call down to the front desk but kept getting a busy signal so we had to walk down and request a new room because there was no way we were gonna be able to spend the night in a room full of marijuana smoke. The front desk gave us a new room, but also asked before they gave us a new room if we just wanted security to come up and just take care of the neighbors. As if that was my problem to deal with? The next room was one level up, miraculously, no adjoining door, much nicer than the one we had been given on the 14th floor, but the shower tire tiles were still brown and room was dingy, paper thin walls, you can hear an entire conversation next door. SMH Not worth the time, aggravation and definitely the price we paid to stay. Next time I’d choose just to stay home.

The room was clean and the staff was excellent.For my taste, the lighting was poor and the shower partition was not wide enough, allowing water to splatter onto the bathroom floor.

The worst stay ever! The cleanning staff never showed up, we had to change rooms as the room service wouldnt even pick up trays from the night before. They even charge a luxury property fee that is ridiculous as they cant even change towels or pick up food trays.

Horrible

Although I truly appreciate an updated hotel room. The cost/fees for this hotel is overly priced. I stayed in a single bed room with no way to warm up food nor a table to sit at to eat take out food. My last morning shower was lukewarm & I checked out 2hrs early. The hotels website needs to be updated as it shares the hotel has airport shuttle and Italian restaurant. I contacted the front desk who shared the shuffle only travel up to 2mile radius & the restaurant has breakfast, another has take to go. I asked if the front desk could transfer me to the restaurant for more information & they were unable to do so then advice I walk in. Wow