Best Western Premier Houston Northwest - Willowbrook

Nice, big room with a comfy bed and nice desk. Nice view from back window. Breakfast eggs made on site were good. Quality juices. Nice breakfast. Good sized gym.

It would’ve been nice to know that the property was under renovations. The staff was very limited on sharing where like the ice machine was and where are you working vending machines were.

Smell like an old house from the 70s, old rugs and living room sofa, part from that it ok.

Clean well kept. Elevator isn’t the best.

DO NOT STAY HERE!!!! The place REEKS of mold and mildew from the time you walk into the front door. My husband and I would have definitely changed hotels if it wasn’t so much of a hassle for refunds with third parties. We used the gym. The equipment is old, dusty and again REEKS OF MOLD AND MILDEW. I literally almost fell off the treadmill because it stopped mid walk. The health department needs to get involved. Our bathroom and kitchenette sink, both clogged. We couldn’t even use the kitchenette sink because the water never drained out. Come check out time, we were HARRASED like we were criminals. At 10:59 we started getting calls from the front desk and knocks at the door. Right at 11 housekeeping used the master key and opened the door. We had the door stopper set from the night before so they weren’t able to get in. But my husband advised we were just gathering all our things and we’d be out in a minute. We had a bit of a set back this morning, so we left around 11:10 - we don’t put that on the staff. We were doing our best to leave right at 11:00. But to be called 5 times back to back with people knocking on our door on and off for 10 minutes is crazy. When we talked to the front desk staff about it on our way out, he basically said all bets were off after 11…. Although he started harassing us at 10:59. Rules are rules. We get it. But we were treated TERRIBLY. I wish your staff would spend as much time cleaning and fixing your amenities as they did harassing the guests

You guys pricing

The breakfast was good. I would have liked to have bacon. A quieter flushing toilet.

Nothing everything was excellent

Clean and good property

Clean location with cute styling in the rooms. Greatly appreciated being able to smell the cleaning products in the hallway.

Staffing unprofessional in the afternoon and morning. They didn’t even want to give me a receipt. The breakfast sucked, the coffee tasted old even you can see they give you cheap Sam’s brand coffee creamer yet they charge over a hundred for the stay in addition a deposit.

We stayed two nights, about a week apart. It’s not a luxury property, but it is reasonably convenient to Bush Airport and relatively inexpensive. On both occasions, the king room seemed clean and the bed was comfortable. The desk staff was attentive and helpful. On the minus side, the elevator makes noise, our room AC was a little loud when it cycled on and off, and the walls were a little thin (on the second stay, we could hear our neighbors at 1 am). Breakfast in the lobby was adeviate and included both hot and cold items. We had no interactions with the other guests (who seemed to be largely comprised of Asian men), nor did we use the pool, although one was available. Overall, the property met our needs.

Please remove the Smoking area from the front entrance it is harmful for people with Asthma which it was in my case it put people health in Danger, because Best Western Hotel said NONE Smoking facility so why is people health is at risk at the front entrance with people smoking intense cigarettes back to back making breathing hard, please if you able to correct this problem then over all it will be an Excellent place to stay , Good please to stay , cigarettes smoking at the entrance is Harmful Thanks

Everything was great, no complaints!

Nothing bout it The fact they charge us multiple times on my boyfriend credit card. When try tell person receptionist, he started the yelling at my boyfriend. That's when my boyfriend got heated up and started yelling back. They charge him 3 times for 2 nights! Kept blaming booking when they the ones makes the charges. The guy got scared tried threatening us he call cops. But we heard several people got double charged as well. We tried calling to get the other refund and nobody wants to answer us. Bad service n not recommended.

clean, friend, covienient and close to conference.

Cleanest hotel I've been to in awhile. Staff was courteous, room was clean and spacious. Highly recommend.

Basic amenities that should be standard are unfortunately lacking. For example, water is not consistently provided in the room, coffee is unavailable at night, and even soap seems to be heavily rationed. These are very basic things that guests should not have to ask for or worry about. The overall experience could be much better with more attention to these simple essentials.

Make sure you have you wall pieces for your charger. rooms have no usb/c type outlet

Not much to choose from for breakfast

Clean and quiet

Everything was good Nothing all good

Staff and facilities were nice and helpful but unfortunately the room was full of ants and a couple of roaches they did move us to another room but yea ants was a big problem

the Breakfast was excellent

Very clean and well maintained. Breakfast was average

The property could use an update and the breakfast options were disappointing. The pool step was broken which made me trip and squat my ankle. The rooms were spacious and bed was comfortable

Beautiful rooms very clean and spacious One thing about this property that isn’t mentioned and should be written in a description is that for one if you want extra people that are not on reservation they will charge you an additional 25 dollars per guest and second is for early check in or late check out you will be charged 25 dollars as well. I showed up 30 minutes early and was charged 25 dollars and I reserved for 2 guests but some friends wanted to come over and I had to pay an additional 50 dollars.

Everything is clean and peaceful .

Clean , quiet..

The rooms were well-kept. Breakfast was convenient. We enjoyed our stay overall and would return.

Beds were just okay. Pillows and bedding were fine, but the mattresses seemed hard and kinda worn out. Breakfast was pretty good. Some different options each day, which was nice. Like that it’s included in the price. What they do not tell you about this location is that it sits next door to and adult entertainment business. Not what you want to see next to your hotel. Also, they start cleaning rooms pretty early. They use a large vacuum with a really long hose. That vacuum is very loud and always in the hallway. Don’t plan on sleeping in.

breakfast was ok nothing special about it and the location to other restaurants was great. Why are the beds so HARD it was like sleeping on box springs, that was the worst part of staying here.

N/a Staff was rude and was racist to my family . Made us feel very unwelcome, we was harassed our entire stay

Clean rooms, very nice staff. Excellent breakfast.

Charged me a fee that I didn’t need to be charged and never gave me a refund

The room was clean, the staff were friendly, plenty of parking. Breakfast is available but we didn't go down to eat. I'll definitely stay there again.

Easy to find, clean, no problems Wish I could have had more clean towels and covers for my group

Always a great stay

Nothing! Pool area outdated not well taken care of Racist staff! Any African American that entered the lobby they were harassed and questioned what room they were in the followed children and questioned them !

No issues. Happy with room and breakfast. Would come back. Location.

Love staying here!

This hotel is nice and kept well. Staff is friendly.

This is the fourth time I have stayed at this hotel, and the experience is always positive. The rooms are excellent, the breakfast is high-quality, and the staff are courteous. Thank you—I will definitely be back.

The parking lot was very well lit for safety. The sign at the entrance says you need your room key after 10 pm but that was not the case. Saw some sketchy individuals come in after 10 pm that you know were not staying there. Strip club was just across the street so wasn’t crazy about that… The bed was very hard. My wife and Did not sleep well those nights. They need to invest in bed toppers to make it more comfortable. The breakfast was good and fresh. Although it was well kept and clean we will not be staying there again.

Good breakfast

Great breakfast.

was very clean and friendly customer service nothing

Great for business, friendly staff, breakfast and close to training facility

Clean room, and spacious!

Employees was very rude. I had 5 in my room 2 adults 3 kids 14,14, and 13. We asked for towels and wash cloths after we turned in the dirty ones and they didn’t want to give us any. Thank God I brought a few of my own from home

Love everything about this hotel

Everything All was well

There was an open juice left in the mini fridge and there was no shampoo in the bathroom. Need to do better. Besides that everything else was good.

Nice clean room

The tv options had tubi and microwave My sheets a red stain on them

Staff was very rude to guest. Breakfast is only 1 hour from 8 am to 9 am. Pool was out of order. Tv keep going out.

We didn't spend very much time here except for showing and sleeping but they accommodated us just fine. Nothing spectacular, but it was exactly what we needed

Booked because they have a pool and it wasn't open and there was no notice.

The property was clean and the breakfast great

Good

Hotel was clean, good price, breakfast was decent not many options, only one ice machine, bad lighting in the bathroom but other than that good hotel for the price if your there for a quick weekend.

Clean and quiet

The Hotel itself was nice and clean. Staff, not so welcoming. I had a very bad check-in experience. I was very transparent that I needed to add extra guests. I explained that plans changed. I was willing to pay the extra fee but the clerk made is seem like I was being a major inconvenience. Stated he needed to call his boss. Once boss approved, I was charged an extra $30 per night. I walked out to get my family and luggage. When I entered, clerk was waiting at the elevator and aggressively approached me stating that I lied about how many guests I was having. We had a bit of an argument about our conversation. He then walked to his computer and realized he did charge me correctly, according to the number of added guests. He did not apologize. He just let us go on our way. He was very rude. This was the worst hotel experience I have ever had. This will be the last time I stay at a Best Western.

There was people parking from across the street inside the hotel parking lot. There's a gentleman's club across the street and stayed up late outside. Staff was very picky and not very friendly. Although the rooms were nice and comfortable and clean.

Everything was neat and had plenty of towels ! Staff was very helpful

Clean room friendly staff and good amenities

Room was clean , lobby was clean !! Staff was nice

Front desk staff were friendly and room was clean, and comfortable bed.

The decor from lobby to dining hall was so inviting and modern The staff was friendly and welcoming

The staff was very welcoming. Room was clean and the breakfast was really good.

Clean rooms and ready-made breakfast.

The hotel staff was great and a clean property. Great location near plenty of restaurants and mall.

plenty of parking available, room was clean and bed was comfortable. good breakfast also.

Location was great.

Staff seems micro aggressive , room and property was very clean and organized.

I enjoyed my stay it was clean and quiet, also the young lady at front desk was nice and helpful.

Clean room, nice staff

The staff was nice and accomodating. Check in was quick. Some of the breakfast was cold. The elevator was noisy. The shower head came off when trying to adjust it. Some areas near the coffee/microwave was dusty. Overall, it was a good stay!

Do not stay here!!!

Everything was fine

Friendly service!

Paid for breakfast but did not get because you can’t take your breakfast back to your room

The room and amenities are okay. I took off one star for the following reasons: (1) the building is not sound proof as you can hear and feel the tumbling on the floor when people are walking, and (2) the front desk service was not good at checked in. He was unfriendly & not given any info about the facility at all.

Excellent facility and easy access from 249. Will stay again

This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!

Hi My name is Diamond Ellison Me and my boyfriend comes to this Hotel every other weekend to spend time together and just simply escape our busy schedules it’s a great place to stay at Everybody nice No complaints really at all I love the staff there

The room was amazing! Way more space than we were expecting! Breakfast was 10/10. The room was spotless when we arrived and check in was very smooth! When we come back to this area, we will stay here again!

The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.

Don’t charge for parking, !!!never been charge for parking. Parking should be free it is everywhere else.

Room Clean and good breakfast

They guy at the front desk was kinda rude and literally changed me for everything

I loved everything about this stay!

The rooms were spotless, the staff was great and the breakfast was awesome!

Friendly staff

Good breakfast options. Clean hotel friendly staff

Cleanliness as always of the rooms

The rooms and selection were the best part of the stay.

the check in took forever, the receptionist couldnt figure out how to use the computer or the copier

Strip club right across the street and all the ghetto people were coming in the lobby. We were there for a softball tournament and had a bunch of 16 year old girls. And on top of that, they mess with my credit card and I had multiple charges. Got resolved a week later, but tied up my line of credit.

Anytime I come in from the truck. This is my hotel great staff great rooms safe and always clean

My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.

We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.

Reasonable price, large room

Breakfast was bland

Overall very nice and nice stay. just those two items…

I was not pleased with my stay for multiple reasons…. They charge you extra for having guest in a space that you have paid for; regardless of their length of stay. Only “registered” guest are allowed to get in the pool; although he claims that wasn’t why he was charging me... The front desk clerk didn’t know the difference between a face towel and a hand towel; when I asked for more after being charged for my guests.. ones that my king suite room could accommodate… I asked him was the hand towel the smallest towel he saw… he lied and said yes… I literally had to go to the room and get an example to show him what I was referring too.. The welcome text also had multiple typos in my name; even after being given my license; not a very warm, welcoming feeling at all.

awful

Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,

I really enjoy staying at this hotel and this was my fifth stay.

I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again

My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

Sofa bed with food crumbs

Overall good

TV not working in the room. Breakfast should be extended to 10am.

We had a good experience overall with one minor hiccup that was resolved.

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…

Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only

The staff communication is horrible

Safe but has an adult entertainment club beside it