Best Western Premier Houston Downtown/Convention Center Hotel

I paid for 3 beds...

Bad

Disappointed Disappointing

Superb

Good

N/A

The stay was good! The front desk clerk was pretty attentive but to say we had to pay to park there were very little spots. Our ac in the room wasn’t blowing very well either. Probably won’t stay again unless I absolutely have to!

Very noisy. Next to a night club.

Staff was very kind.

Exceptional

Very good

Clran room, ready early Breakfast (extra) inclusions could be clearer.

Hotel has a funky smell throughout. Room itself was clean but bathroom had hair on the floor and shower floor needed a good scrubbing. Make up remover towelette provided gave me a small facial chemical burn. I recommend not using them!! Ice maker on 4th floor not working. Pillows uncomfortable, street noise along with construction work made it hard to sleep. Location was perfect for Toyota Center, 5 minute walk.

Construction next door was noisy but other than that, great say for the conference

Exceptional

Clean room, the lady on the front desk was very nice and helpful the area is very quiet and close to the Toyota center venue if you are in the city for a concert I will recommend you to stay in the hotel

It needs a little updating. Shower handle was in bad condition. Bathroom door would only shut all the way if you pushed it hard. It would stay jammed. Also the door to our room was pretty messed up. Realized when we were about to check out that there was a huge crack that you could see into part of the room.

You had to ask for toothpaste and shaving cream Slippers not included Not specified odor at the lobby

Central location, comfortable and clean room You had to ask for toothpaste and shaving cream Slippers not included Not specified odor at the lobby

Overall Outstanding. Food price

Food price

We loved the room/decor! They had the main entry decorated with fall things, made it very inviting. Hotel had a clean smell. Floors were clean everywhere we went. Everything was nice and quiet.

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Bad

I love the area was located downtown. Everything was very close to you. Nothing at all it was amazing

Passable

I love the area was located downtown. Everything was very close to you. Nothing at all it was amazing

The hotel itself was really nice. The bed was comfortable. The AC was COLD. The area was under construction. There was a little bit of a language barrier with the day staff.

Very good

Nothing

The hotel room had a very humid smell, the carpet was lifting, and the restroom had no kind of air circulating ( the rr door was also very hard to shut & open ).

I will be back. Thank everyone so much.

Property had bugs in the bathroom. I didn’t report the bugs, just killed them. Saw one big black one in the hallway when getting off the elevator. The management quickly took care of the spraying shower head. The ice machines were not working except on the first floor. The location was good for the reason we were there. When I booked on Expedia, it listed there was no parking fee, but at the end of our stay, we were charged $60. Now it states on Expedia that there is a parking fee. I would not stay here again.

Stayed for an event at the Toyota Center. Can’t beat the location. Friendly staff. Basic needs met. Nothing flashy. Would stay again.

The biggest issue was the breakfast. I paid almost $300 total for my stay (1 night), and I was charged $80 for breakfast for three people. However, they only provided two breakfast vouchers, so I had to pay for the additional breakfast myself. The breakfast is advertised at around $11.99, plus about $4 for a beverage, so I really don’t understand how I was charged $80 for three people. The breakfast was also very limited and disappointing for the price. I expected much better, especially considering the amount I paid. I would appreciate an explanation for the $80 breakfast charge. It’s not about money, the problem is when you’re expecting something better than you’re offering.

La puerta del baño no cerraba

Nice Hotel in downtown Houston, we were able to walk to Daikin Park in about 10 minutes. Safe quiet area and rooms are very clean and comfortable. Staff was excellent and helped us find a forgotten passport. Thank You !

It was a good hotel just needs cleaning and updated.

The only comfortable part of the hotel was the room as the hallways and gym were hot with no airflow. Room itself was comfortable but you can clearly see any repairs where not done by a reputable company or handyman. Location is also located next to a night club so you can hear the music bass pretty well. Location was great though as it was only a few minute walk to the stadium. All in all would not stay here again.

The room was very clean and comfortable! It is placed perfectly by the Toyota center which we conveniently walked to and from

Location was very convenient to Toyota center. However, could use some updates. My bathroom door didn’t close. Since I was staying alone I didn’t say anything. Didn’t think to take pictures but it was like the door was too big for the opening, couldn’t get it flush at all. Other than that the bed was comfy and pool was nice. Would return jugs because of convenience to Toyota center and downtown.

This was one of the worst hotel experiences I've had. The rooms were dirty and poorly maintained, and the staff was neither welcoming nor friendly. No one acknowledged or greeted us during our stay. The hallway near the elevators, pool, and gym smelled terrible, making the property feel more like a rundown motel than a hotel. The room had broken tiles, and the bathroom was in unacceptable condition, with missing tiles and insects coming out of the gaps. I would not recommend staying here.

Fine. Hot tub not working

Air didn’t hardly work and hair was on everything even sheets

I reported the problem to the front desk, ,and they are NOT surprised of the problem, simply said they will handle it. But I'll never come back.

We had a great stay. The staff was very nice at check in and out. The room was very spacious and comfortable.

Quiet

Entre cuatros se escucha , le falta más mantenimiento en los baños el cuarto que me tocó no cerraba la puerta del baño, me movieron a otro cuarto por que la regadera no funcionaba, el olor en en el cuarto a húmedo, está sercas de Toyota center si al cruzar la calle, 20 min de los astros. pero regular el hotel si no quieres gastar mucho .

Staff was wonderful, the room was clean.

Great place

Great place to stay if you have a meeting at the George Bush Convention Center. It's about a 5-minute walk. The price is very competitive.

While the staff's hospitality and proximity to the Toyota Center were great, we found four cockroaches in our room (on the side table, by the coffee maker, and in the bathroom). This was unacceptable and made our stay deeply uncomfortable. Given the cost of our room, we expected basic hygiene standards and I hope we receive a form of compensation given the negative experience.

Staff really nice, and perfect location huge room and clean

Room was clean, staff was helpful. It was recently remodeled, nice stay. Water pressure wasn’t the greatest

It was okay besides the construction

The pool was nice and warm but the hot tub was like barely lukewarm and running. I don't know what the deal was. The Best Western Premiere should have free complimentary breakfast not something you have to pay for. But I know that's how the whole operation works. Plus we were charged $95 from August 2nd to the 4th and we don't know what it is cuz we checked out on the 3rd. Plus the fact that we had to pay $100 a night for parking in a small parking lot which is ridiculous!!

Drove in from Tuscaloosa Alabama so my son can apply for his Visa to go overseas to play basketball. Ahmed was awesome. From checking me in and giving me the pros on downtown Houston. Much love from Alabama Ahmed. Next time I come back I will definitely stay here!!! ❤️

Clean rooms, nice amenities and close to everything downtown.

It says parking is included. It means the parking lot is included you still have to pay for it.

First off, booking online says that there is free parking however, once we arrived we were told there was a $20 fee that’s not updated on the website yet. The only reason we booked at this hotel was because of the free parking, we had an event nearby that we were attending. There is construction being done in the area and it’s just one big mess! There’s also this huge pothole when entering the parking area. Your car will feel it if you don’t see it in time. Room was not very clean when we arrived, carpet was missing on the corners of the room and the restroom didn’t look like it was cleaned very well either. Also, there was loud music being played all night and all the traffic noise will keep you up all night. I was so glad when it was time to check out.

We felt very safe at the property. The rooms were clean & spacious. The staff were very helpful with restaurant recommendations & directions. We were charged $20 for parking & the information on the website said Free Parking.

Very nice facility and great staff

I had a great stay but a couple of issues. I enjoyed it room, it was clean bathroom was nice and the bed was so comfortable. The ac unit in the room worked wonderfully, we kept it super cold during our stay which helped after walking around in the heat. I was disappointed by the construction going on, not the hotel's fault at all but should be mentioned if you're planning a trip soon there is very loud equipment outside and it makes a walk to GRB a little longer. One thing that bothered me was that is advertised here that parking is free and it is not, they charge$20 per night per vehicle which isn't terrible but it was not planned for. Breakfast is not complimentary either.

BEWARE: Expedia says the parking is included but the hotel doesn’t actually offer it it’s was $20 a day. The person at the hotel said they repeatedly asked Expedia to remove that from their website as i wasn’t the first guest to ask why i was charged for parking when the parking was supposed to be included. The room was clean and the staff helped out whenever i needed some but they need better pest control. There was a dead roach on my rooms floor i killed before i left and the pool must have had more chlorine that necessary because a family who used it that got in the elevator with me it stank of the chemical. The parking lot in the back needs some maintenance as i hit the bottom of my car even when i drove slowly through it when leaving and I knew it had terrible conditions i still hit it.

Nice location with good price tag

This hotel is being upgraded from previous hotel brand and it’s noticeable. They are trying very hard to upgrade and make it nicer. It was close to both the George R. brown and Toyota center. The staff were all very friendly and helpful. Everything seemed pretty clean and fresh. The window unit was my only concern because I didn’t feel like it properly cooled the entire room, not awful but definitely not great. I would stay here again, despite that.

They advertised free parking and free hot breakfast. But on arrival, they charged $20/day for parking and there was no breakfast. I stayed there 3 nights and the water sputtered in the sink the whole time. On the last morning, the shower water stopped flowing after I had lathered up with soap.

No breakfast bar

Room was clean, was disappointed to find the hot tub amenity listed was not working during my stay. Hotel staff were amazing.

The staff went out of their way to ensure my daughter and I had a great stay! I highly recommend this hotel!

Charged $20 for parking once arrived - front desk was apologetic but slow. Room was dated. Pool was ice-cold. Convenient walk to convention center.

I always try to choose a Best Western, staff is always friendly and helpful, spaces are always clean and accessible. Never have a bad experience.

Adding to the frustration, the hotel charged me a $40 parking fee for two days, instead of reconciling from the $100 hold, resulting in $140 now pending on my credit card. I anticipate the credit card company will release the hold, but the wait is a massive inconvenience. At Hilton or Marriott, I've found that incidental charges are no longer an issue. Given that you have my credit card details, you could process any charges when I check out, rather than placing inconvenient holds. Overall a mid-okay stay, but I definitely won’t stay here again.

Super friendly staff. I like the dark colored color themes. Clean and free parking which is so so nice in downtown Houston.

It was good stay there

Breakfast was good. Door didn't lock to our room, was easily pushed open. "hot" tub was COLD. Staff said it had been down for weeks...Sadly this was one amenity we really wanted because we were in town for an athletic event. Staff for breakfast was friendly and professional. Location was super convenient.

Pool

Always clean rooms, nice staff always ready to help you. The breakfast is good as well. We come to this hotel every time we attend an Astros game because it’s walking distance from Daikin Park. I definitely recommend this hotel!!

Good

Surrounding area of hotel is run down. Parking lot is small and tight and only allows for one vehicle per room. Outer parking is available but not safe. Room was okay but the door lock is unprofessional. You can see where they removed the previous knob and replaced with a new key entry but you’re not able to use your key. They give you a paper to program your door to open. Room smelled musty, shower wasn’t hot enough but we toughed it out for one night. You can spend less money at a Hilton with a better area and cleaner, organized stay.

This hotel is older but the parking lot is well lit with plenty of spaces andthe hotel had security. Staff kept the breakfast refilled with all the usual items found at ihg express. We did not use the pool or hot tub. Our first room had a leak underneath the bathroom sink so we changed rooms but neither room had much water pressure. This location was within walking distance of what we wanted to do downtown so it worked well for us.

Property smelled as soon as we walked in, our kids even mentioned it. Unsure if it was weed mixed with someones to go food or if it always smelled that way. It was nt pleasant. Our room smelled old or previously smoked in but covered by a plugged in air refreshener. The property could be better maintained as bathroom had issues and tile floor did not feel clean. The workout facilities were dirty and no water was present in the water station.

microfibre sheets do not 'breathe' and pillows were too soft

I had a pleasant stay overall. The room and interior felt a bit dated, but everything was clean and well-maintained. The staff was friendly and welcoming, which made a positive difference. I enjoyed my time here and would definitely consider staying again if I’m back downtown.

Property needs a lot of updates; elevator didn't work one of the days.

Clean rooms and very friendly staff also I loved that it was 1 block away from the Toyota Center

Specifically, I am bringing the following issues to your immediate attention: • Door Hardware Failure: The door to my room did not sit flush with the frame. Not only were there visible gaps that compromised my privacy, but the latch was so poorly aligned that the door could be bypassed and opened using a simple credit card. • Systemic Code Vulnerability: I discovered that the numeric passcode for my room lock was not unique. It followed a predictable pattern tied directly to the room number. Anyone with knowledge of the hotel’s numbering system could have easily deduced my "private" code and entered the room. The combination of a physically insecure door and a predictable electronic lock system is unacceptable for a major hospitality brand. A hotel room should be a secure sanctuary; instead, I was forced to stay in a room that effectively had no lock at all.

Some rooms are currently in renovation.

Overall, we had a good experience. However, it was not advertised that they are under renovation. The rooms were redone but if you took a closer look things were just covered up, not fixed. Cracks in the walls and shower, old tvs, rusty shower, etc. It was also super muggy in the room and the only way to fix it was turning the air down so it was freezing. Breakfast was held in a conference room but the set up was the same. Tons of construction outside as well. It was okay for the purpose we were there for, nice at first glance but kind of dingy if you took a closer look.

Would not return

Was so nasty

Bad hotel. Room smelled like sewer. Very little shower water pressure and hot water not very hot. Hot tub colder than the pool. It’s a run down hotel in dire need of a renovation. I don’t know why the hell you would put the breakfast area on the 3rd floor across from occupied rooms. Quite noisy outside my room at 6am. Thanks a lot for that.

When I brought these concerns to the front desk, I was informed that there was no manager on duty over the weekend and no one available to address customer concerns. No solution was offered — not a room change, not an offer to properly clean the bathroom, and not even a follow-up plan. The absence of management during one of the busiest events the city is hosting this year is extremely concerning. In the hospitality industry, especially under the standards associated with InterContinental Hotels Group and the Holiday Inn brand, this level of service and property condition should not be acceptable.

It was a nice room

The Staff was hands down Amazing! Very Welcoming.

Night front desk office worker was awesome. I can always tell an off brand location due to no 24 hour coffee and no lime water. However, nice location and rooms. Indoor pool had a lot of chemicals. I could barely breathe.

Overall, our full stay was very terrible was not very clean under the sink was falling apart. We were in a two queen size sweet and it only had one small TV and it wasn’t where the living room area would be. The pool is supposed to be heated. Not only it was the pool lot heated, but the hot tub was not hot. I let the front desk know multiple times they said they were going to figure out why never got back to me. I would never bring my family to this location ever again.

Beds and room was clean... staff at the front desk were very welcoming and pleasant. Pool hot tub were good.. not great but its water lol .. breakfast was great. Late check is good... location is awesome

Smells, floor is uneven in the room, roaches in the room

There is no way on earth I would pay ~$270 a night for a room that was probably not worth more than $100 or even less. The only thing that is worth mentioning is that is quite conveniently located close to the Convention Center, just a few minutes walking to it .... but ... there was heavy construction going on and the streets were a muddy mess. This place needs serious renovations instead of badly executed "patching".

Never stayed

3 of 4 room keys did not function. Room smelled moldy. I was insulted and pushed by a couple of young men while getting into elevator on third floor. I left after one night and wrote off the expense of the room as a loss. Checked into another hotel for a much better experience. This place is a dive.

Excellent service and complimentary breakfast and parking. Highly recommended, nice location close to the convention center and downtown.

The room smelled like sewage, and also saw that the bathrooms that were outside the room were closed, asked to be moved to a different area.And they said they were sold out. They didn't even seem to want to come, check it out to see if it was something bad or not

Staff was very nice and accommodating, room was clean enough (not great), and breakfast was good. Pool and hot tub were unusable.. pool was hot tub temperature, hot tub was cold. This was a huge disappointment for my daughter.

Cet hôtel est une catastrophe, chambre avec rideau de la peinture, les rénovations dans les chambre sont bâclés, tout est fait a la moitié. on a l'impression d'etre sur un chantier. La piscine est non praticable , il y a tellement d'humidité a l piscine qu'on ne voit rien devant soit. Déjeuner très très ordinaire.

All. Good

The staff got me checked in early and quickly.

Door locks have a PIN code that would be easy for any guest to figure out. Door is damaged and would be easy to force open. Rooms are not secure at all

Great customer service

Lobby smelled like a dirty bathroom. The hallway to our room reeked of mold. The building is surrounded by ongoing construction which wasn’t disclosed. The elevators kept malfunctioning. Staff were friendly. Bed was comfortable but overall, I would not stay here again.

N/A

The pool and breakfast was the best

Nice staff accommodated me to face the parking lot where my car was parked so I could sleep better. Went to my pacers game against the rockets so it was great to walk one block in this randomly cold Houston

Na

The entire hotel was in poor condition. From the outside to inside the room . In desperate need of maintenance from floor to ceilings. Would not stay there ever again.

Hotel was very dirty. Elevators are not working property and our room had several broken items and tile was peeling off in the bathroom

Cockroaches in my room (2 of them)

Hot water was lukewarm at best the first 2 nights, borderline cold the last night.

The room had a terrible smell. But so did the entire hotel. The elevator was very sketchy. The place was very old and run down looking. The bathrooms really need to be redone, everything looks rusty/moldy. They were doing construction outside so maybe they’re trying to fix it up. But it was very disappointing. I will say it is a very convenient walk to the Toyota Center and George R Brown convention center.