Best Western Plus North Houston Inn & Suites

Staff always delivers, they are awesome and deserved 5 stars review. We have been staying to this hotel since 3 yrs now, always good, never disappointed. This time we stayed late the last night and they offered us a late check in without us even asked for it. Like I said before, staff is the best.

I was in the lobby waiting for the staff for over an hour and no one came to help. Called the number provided but nothing at all the sign just said 5 mins it was way over the time.

Price and it was nice The escalater didn’t work

Everything Everything

Room size is good No body wash and need to ask soap at reception

The hotel & our rooms were clean & the staff always had a smile & greeted us. Our beds were comfortable & the breakfast offered hot & cold options. The hotel is close to shops & restaurants. It was a great stay.

Staff friendly Run down. Dirty. Room smelled horrible. No comforter. Blanket on bed had gum stuck to it and cigarette burn holes. Breakfast had zero healthy options like fruit or yogurt. Pool dirty and falling apart

Staff friendly Run down. Dirty. Room smelled horrible. No comforter. Blanket on bed had gum stuck to it and cigarette burn holes. Breakfast had zero healthy options like fruit or yogurt. Pool dirty and falling apart

Everything went swell Thanks Best Western I will not complain about anything u can receive a 5 star from me.

I will not complain about anything u can receive a 5 star from me.

Stinky and dated rooms had a less desired stay won’t comeback again

Passable

Very Nice property with nice staff, free parking, good breakfast. Would stay again.

Lo único malo fue el olor del cuarto

Exceptional

The whole hotel including the rooms smell like mold

The whole hotel including the...

Proximity to the airport. Looked good on the outside. Moldy smells in the room and the bed and towels. Stained towels

Proximity to the airport. Looked good on the outside. Moldy smells in the room and the bed and towels. Stained towels

Staff and parking

Did expect a hot tub and did not see one, but to be fair, we did not have time to investigate.

El staff súper atento y la de la limpieza un amor .. ahora los sofas no se pueden sentar todo manchado y sucio .. toallas manchadas deberían cambiarlas.. por el resto todo estuvo bien .

Traveled from Chicago for funeral services. Day I checked in first thing wrong was the TV not working. Front desk said to do this, that and the other so it would turn on. No time since I needed to get ready. I went to the wake and returned to the room to discover my door did not lock from the outside. Anyone could have just walked in at any point. I called the front desk from my own phone because the hotel phone does not work. I explained to her my that the door isn't locking from the outside so she comes up to my room to see for herself. She sees it doesn't work and asked how many days I'm staying......3 nights but what dies that have to do with anything. I told her I need another room and I'm not staying in room #316 with a broken lock. The 2nd room was unacceptable!!! The sheets and big brown and yellow stains on the blanket I was to cover up with. The pillow had black stains on it, possibly mascara and had looked used. The most disgusting thing in that room was a blue sofa chair. It looked like it was used to make an adult movie with all the body fluids to prove it!!! This chair was should have been thrown away. I called the front desk again and made the girl give me another room and come back upstairs to see that I wasn't exaggerating and asked her how is this even acceptable? Finally the 3rd room was ok, mainly because I was tired and it was going to be midnight and I had the funeral in the morning. First time in Houston, LAST TIME HERE!!!

Exceptional

It was great

The lobby and the hallway had a bad smell. I will not return to this hotel, also the room had had a small like mildew and the water in the shower came out orange color there was bugs flying around in the bathroom. I had go buy some cleaning supplies to spray the room.

The staff was very nice at the hotel The lobby and the hallway had a bad smell. I will not return to this hotel, also the room had had a small like mildew and the water in the shower came out orange color there was bugs flying around in the bathroom. I had go buy some cleaning supplies to spray the room.

Clean friendly staff and big breakfast. Cold cold air in the room ❤️ Nothing

Clean friendly staff and big breakfast. Cold cold air in the room ❤️ Nothing

Exceptional

Stayed for 3 nights. On the last day, they charged me a smoking fee of $300, which none of us smoke or vape. They said there are sensors in the room that caught it at 10AM. I tried asking them to remove it and every person I spoke to said “the magnet is the only one who can remove it and they won’t, just file a dispute with your credit card”. Just ridiculous that every staff member just went straight to file a dispute.

Large rooms, cheap breakfast. This hotel is like a cheap Sleep Inn. The rooms were clean but the towels were not. They needed a bleach and maybe a fabric softener. This management knows how to charge $25 for 40 minutes early check in, but doesn't know to give you a bottle of water. Overpriced for the area. I may never go to this Best Western again.

This is not a VIP Expedia Hotel. They don’t give the perks they supposed to give. Expedia Attention.

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Everything was amazing didn’t have any worry’s..

The room was clean. Sheets were faintly stained. The AC worked fine. Laundry room was good (only had 1 washer 1 dryer). Fitness room only had treadmill. Staff was friendly.

Loved the jacuzzi room

Great location

All linens from towels to bedding were stained,random knocking on door all hours of the night

Basic breakfast, the room was ok, the sink was clogged.

The bed sheets were stained and old. The restroom tub was not properly cleaned. There was no iron board nor iron in our room. The towels were old and hard.

The staff was incredibly nice and accommodating. The room was great along with everything else.

Definitely hidden off hwy. Comfortable rooms with a nice morning breakfast.

the room was very clean and the air was set to a good temp the bed was SO COMFY, and it was very quiet in the hotel. The hot tub was clan an ready for use, the room attendants did not mess with us and gave us our privacy. WE WILL DEFINATLY BE BACK!!!

Good parking. Large clean rooms. Friendly staff. Only complaint lumpy pillows.

Wow!!!! This place is just what I was looking for. Ppl there are very polite they clean you room everyday if need it. I will recommend it. Is not a 5 stars. So dont get confused.

Customer service was top notch, very friendly and very helpful.

There is no pool. This is more so a hotel for people that don’t care about surroundings or cleanliness

Helpful staff, clean room.

Hands down, this is one of the best hotel stays my family has had. The front desk attendant was very friendly and check in was quick. The room was quiet, clean, well maintained and best of all free of unpleasant odors! The bed was comfortable, and the 5-star-hotel quality continental breakfast was fresh and amazing. The self-serve omelet maker was a first for us at a Best Western hotel! We will definitely stay here again when in Houston. Highly recommended.

Great hospitality here we always come here every year

Everything was great except the fact they never had enough towels, and some of the towels that we were able to get were spotted. Overall I enjoyed my stay and will return next year.

everything was ok

The room wasn’t clean at all

Always great service and clean

Friendly staff. Nice and clean

I just wish security around parking lot.. i mean hotel is great staff is also great!! Just around between 11 pm to 3am.. people walk n drive in and break in cars. You work hard for ur things me myself they need a live body out r in a car for parking lot. I had to replace a window for a flashlight!! Now that crumming if i haven't ever head of it sad n its on you to fix ur item u work hard for.. besides that nice place but damn really

Family friendly

Wonderful, comfortable.

Great hotel, clean, comfortable with a great staff. Amry is one of the best, thanks so much for being so friendly with us (Wife and I). You make everything so easy and so accommodating.

Awesome stay! Staff was really friendly. The hotel just isn’t the most dated but good for a quick stay

This place seemed a little sketchy for a Best Western. Staff was very friendly.

Room smelled moldy. Couch stained, broken coffee table.

Jacuzzi

The staff was really friendly , the area was clean.

There was hair in the bed

Horrible staff! Gave me a room with a mold infested A/C unit even though I told them that I'd just gotten out of the hospital from being exposed to mold at a different hotel. The housekeeper tried to force me to leave my room in order to clean it. The breakfast food gave me terrible diarrhea for 12 hours. The remote didn't work for the TV. The front desk male agent was unprofessional, not answering the phone while having a personal conversation with some guy. The front desk female went from being really nice to argumentative when I told her that I wasn't going to leave my room and my personal belongings while the housekeeper came to clean. I will never ever stay at another Best Western because of my experience here!

Absolutely crap

Pull out couch had no bedding for our daughter. Front desk had a sheet for her. And a couch cushion off his couch. With no

DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.

Quiet. I liked it very much

It was a great stay so glad we stayed there

Very small, pictures are not the same as actual room. The room was very humid and stunk like marajuana.

It was okay, pretty standard but the people were nice

Easy to locate and clean facility with friendly staff.

Somebody broke into our truck and stole $10,000 worth of tools property then refused to give us a refund when we wanted to switch hotels

The price was fair. The location was convenient. Personnel kind and breakfast was good. Many burger restaurants nearby.

Great stay, very clean, staff was accommodating, helpful and nice

Very easy to check in they’re very friendly quiet area the main lobby very nice and clean breakfast. It’s good.

Everything was great. The room was neat and clean. The staff was very polite and very helpful. The owner went out of his way to make our stay very pleasurable. Breakfast was great, and I love the fancy coffe machine lol.

It was convenient and they even let me extend my stay last minute. The room was clean and the breakfast is good. The staff are all super friendly to!

Drab exterior. Area around hotel is too industrial. Hotel smelled too heavily of ‘disinfectant’

We arrived to Houston late. The young lady at the desk was waiting for us. She was very helpful very polite. Our room was comfortable very spacious. The bed was comfortable. Would definitely stay again.

Convenience. Staff was nice attentive

Expected

Stayed for a night was clean and right off the freeway conveniently located by the Airport too.

This hotel was good for my purpose of a one night stay before early morning flight from IAH. The room was clean and recently painted. The downside was the pillows were uncomfortable as I need a soft pillow for my neck. The bed was comfortable. The staff was friendly. I would stay there again.

My first time here and i was very pleased with my room. It was clean and oder free.

Cold for their patrons. They begin to give every reason of why it wasn’t working and what they needed to do and that I could get some ice. All I asked was be considerate of your guests and put a sign Saying the drinks were not cold; and they wouldn’t give me My money back either.

Breakfast is good. Only coffee was not good

No coffee in lobby till 6, kept getting locked out of side doors (they know about the issue but dont fix). Key stopped working for main entrance at 4 am.

Not a picky person, but the floor had a stain, one of the beds had a stain on the sheets that was decent and a long piece of hair and the other bed had a hole in the sheet. Not sure the room was serviced before us properly. Breakfast was so so.

Lovely.

Ok for a quick stop. Could use a little tlc

You get what you pay for, but I don’t mean this in a negative way. It’s a regular hotel for a reasonable price. No complaints here, if I’m on a budget I’ll definitely book here again. House keeping actually did their job well which is good.

Awesome price -Great staff -Amazing coffee and breakfast! Will stay here again

They don’t have any water or coffee for guests

First, I want to say that the entire staff is outstanding - reception, food service, and housekeeping. Everyone was friendly and went out of their way to be helpful. Thank you. Breakfast was excellent – waffles, eggs, sausage, cereals, fruit and juice. Great start to the day. The hotel is a little older, but it’s clean and well maintained. The only thing I could have asked for were more substantial blankets. They were very light, and some people get cold at night. But I would definitely stay here again.

It was alright

We had to check out so we had book another hotel to shower as we were on the road traveling. Tried to call 4 separate times and the phone didn’t work .. we both went down twice to see about the water and were told the plumber was coming In 30 min.. thirty mins was over an hour actually. Was told they’d call me to discus compensation… that hasn’t happened. So I’ll be going to my card company about this and calling corporate.

Toilet didn’t work, tub did not work. Tv did not work

No commissary. No VIP free drinks. No upgradable options.

I was traveled with my family for 4 nights the room was Clean and quiet .

Quiet, clean, no complaints

We checked in to hotel

Breakfast was good. Items included scrambled eggs, sausage, roasted potatoes,waffles,cereals as well as coffee,tea, and hot chocolate. The staff was friendly and efficient. Will definitely stay again.

Upon my arrival I did not receive gold VIP perks. Still didn’t honored while staying there.

Clean and quiet

Looks like it’s been renovated lately. Seems safe. The room was quiet. AC and heat worked. The bathroom ceiling had brown stuff on it. It looked like mold. The vending machine got me for a few bucks. It worked once and then got clogged up. Breakfast ends at 9. Went down at 8:30 and there were only scraps. The breakfast lady was there, and did check to see there were only a few crumbs left, but didn’t seem to care.

The place is nice. Could use some updates but nice for the price. The staff is friendly and and very accommodating. We will definitely stay again.

We stayed here for one night after we arrived at Houston Airport. The hotel is ok if you a looking for a short stay near the airport.

Great property. I felt safe, it was clean and staff was nice. Did not try the breakfast so cannot speak on that. Many food options around

Clean and friendly staff

Very accessible location for on and off to freeway. Very clean, looked receantly updated.

The front desk lady did not accommodate my vip property perks and didn’t try to make things right upon seeing my frustration/confusion

Everything was amazing this is the 2year I stay here and love it breakfast is always great as well as the staff

Stayed at this hotel for 5 days while traveling in Houston for business. Very comfortable, clean, accommodating. Some warm items for breakfast in the morning. The front desk receptionists were kind. It was everything I needed for my week.

the staff, near freeway

,breakfast was great

Absolutely horrible stay !!!