Best Western Plus Downtown Inn & Suites

Below explanations

The hotel was very clean and the bed was extremely comfortable. The staff was really nice and helpful

Breakfast and cozy room.

Exceptional

Exceptional

Overall it was good. Didn’t appreciate the $25 parking fee that wasn’t stated upfront.

Checked in via mobile found room clean with ac on great stay

I LIKED EVERYTHING ABOUT THIS

Todo la cercania al downtown. .

Breakfast was complimentary and offered cooked and continental options. Big rooms.

Nice hotel. Very clean. Comfy beds. Friendly staff.

The parking is very sparse & I think it is not cool to have overnight guests who are already paying to stay also pay to park. Just add it to the room rate upfront. But that's just me... The other issue(s).... there are two late night bars/clubs right beside this hotel that were very loud all night long. We got in about 12:45am & these places were still rocking well beyond that & the noise came directly into our room (402). There was also loud loud street racing cars & motorcycles up & down the street until the wee hours of the AM. So my recommendation would be to ask for a high # Odd# room. This would put you on the backside (not street side) of the property & on the opposite end from the night clubs. The room was nice, beds & pillows good, the employees very kind & helpful, the amenities good, breakfast good choices. Even proximity to downtown/location was good but other noise factors made for not the best night sleep.

Breakfast was great, hot and variety. Friendly helpful staff. Great location. Nice and quiet. All was above expectations.

Breakfast was great, hot and variety. Friendly helpful staff. Great location. Nice and quiet. All was above expectations.

Great hotel, bad location, the people in the lobby desk was mean but not the worst

Friendly and continence. Charge for parking

Charge for parking

Very good

tv reception was lousy.

Located in the heart of Downtown. Eateries were in walking distance. Property is dated, but with some obvious update. Heath was a pleasure. Breakfast wasn't worth the trip down. Overly priced for the ROI.

Exceptional

Very good

Everything. The only ding is the eggs for breakfast don’t have any taste. And the complimentary parking is no longer.

Breakfast is ok, what you are expecting. Coffee, juice, eggs, bread, fruits, cereals, etc. Clean and well maintained. No comments.

Breakfast is ok, what you are expecting. Coffee, juice, eggs, bread, fruits, cereals, etc. Clean and well maintained. No comments.

Everything. The only ding is the eggs for breakfast don’t have any taste. And the complimentary parking is no longer.

Spacious rooms, good breakfast and helpful staff.

The tv and internet would glitch alot

The tv and internet would glitch alot

Large room and variety of options for breakfast Although very convenient location, I arrived late at night and many homeless in the vicinity which was a bit scary. Parking is 21$ per night.

Convenient location. Good Breakfast Arriving at night it is a bit scary due to homeless people in the area

The shower was well handicapped providing many bars for as additional tub security.

Staff was very friendly, room was clean, & breakfast was great!! loved it here!

Staff were friendly

I have been in many hotel rooms and this room was the best I’ve had the pleasure of staying in. I didn’t want to leave. It was super clean and comfy! The staff was wonderful too!

Has to be the best breakfast I have ever had. Not exagerated. WOW. Wish I could have that every morning.

This is a very well maintained hotel with an excellent location.

Fabulous check-in process. Clean room. No mold smell… that’s important to me. Pool and hot tub were clean. Just WAYYY too much chlorine and the chemicals took a toll on my breathing. However, we reported it and THEY JUMPED ON IT. The professional pool company was called out and was fixing the problem within an hour. Well kept property. Breakfast was clean and decent…beings I don’t normally eat those types of foods. But, everything was hot and moist.

I want to start off by saying that the BW staff was great & the pool & hot tub were so amazing, It was so relaxing. Overall our stay was amazing here really clean, oh and the breakfast was the best I’ve had coming from a hotel. I did not expect that at all. Amazing !! And I’m super picky & usually complain

As best western’s go this was a very good stay. Clean, cool, quiet and comfortable. The breakfast was good and well maintained. No complaints about this place, except that the mattress felt a bit old and saggy.

Great Front Desk staff!! I lefted an Apple Watch and phone charger in my room. Front desk person called me to tell me that she had it. She will leave it at front desk for pick up the next day!! Awesome!!! Great pool also!!

The staff was professional, the room was nice & clean, the breakfast was was amazing so many good choices. We will definitely stay here again!

Great location. Clean. Excellent staff, all super helpful. Love the pool!!

The daily breakfast was a little shaky however, the location was perfect for where I was going, and the staff was really nice. I will probably stay there again.

Exceptionally clean and roomy. A great staff.

Clean rooms, friendly staff, and great breakfast.

We stayed here for one night before heading back to San Antonio and chose it for the great reviews, breakfast, and pool—all of which lived up to the hype! The front-desk staff was friendly and helpful, even holding our bags for us. The rooms and entire property were very clean, and we appreciated being able to purchase beer, wine, and other alcoholic beverages at the front desk. The pool was clean, the hot tub was relaxing, and breakfast was hot, fresh, and delicious. It’s a great option if you want to stay just outside downtown while still being a short Uber ride from everything. We would definitely stay here again!

I loved this place just the 20 parking is the con everything else was a pro

It was perfect: clean areas. The staff was friendly, nice, and respectful. My family and I stayed from 7/24-7/26 and had no problems with anything. I had asked for extra towels, and the staff lady was very nice and gave me tips. The pool area was never packed, and people around were very nice. It was clean and had great shade from the sun. We did have breakfast, and the variety was great. We had different options, from cereal my kids love to pancakes and biscuits. My family enjoyed the stay. We will be back at this hotel when we go again.

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Clean and people is nice

Nice staff!

Great place to stay, book here all the time when it town.

staff were very helpful and flexible during check-in and check out. Building was very clean.

Nice property

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Todo muy bien

Clean.. Comfortable, spacious room. Nice pool/hot tub area. Convenient location. Good breakfast! Coffee and water available in the lobby 24/7.

We had to get our room keys reactivated every day. Breakfast is okay, eggs will make you runny.

Muy céntrico!

AC was didn’t good well..

Clean and close to venue

Actually one of the best Brdt Westerns I've staid at. Close to downtown without paying exorbitant parking fees only $20 per night on their lot. Staffed by a security guard. Easy bud to catch to the convention center.

Staff was great, room clean, good location!

I initially was concerned about the location but it turned out to be great. It is not walkable to anywhere but it is in a great location for everything. The parking lot has a guard at night so your car is safe. If ai take another museum trip to Houston I will be staying here.

The complimentary breakfast exceeded our expectations, with hot items like waffles and eggs, plus fruit and a variety of continental options. The coffee station being available all day was a huge bonus, especially since we were in town for the World Cup and our sleep schedule was all over the place. Overall, this was a great experience, and I would definitely recommend this hotel to others!

First, the staff hospitality is non-existent. I interacted with three different front desk representatives during my brief stay, and every single one of them was remarkably rude, dismissive, and completely unhelpful. Second, if you are driving an electric vehicle, do not rely on this property. They advertise on-site EV charging, but the equipment is completely broken. I tried every single charger available on the premises, and none of them were functional, which completely disrupted my travel plans. Most alarmingly, there is a severe lack of building security. An unauthorized individual—who appeared to be under the heavy influence of drugs—was able to easily bypass the front desk and enter the hotel premises. Management did not even realize he was inside until he was actively roaming the private guest room hallways. This is a massive safety hazard. The only saving grace was that the rooms themselves were okay, but a decent bed does not make up for a complete lack of basic security, broken amenities, and hostile customer service. I will not be staying here again and strongly advise others to look elsewhere.

Nice and helpful staff. Also nice breakfast and good location.

Convenient location, and amenities were good. We enjoyed the indoor pool. Breakfast was excellent and staff were friendly and helpful.

clean

Room was vey spacious

It was pretty ok all round

The king room was huge and very clean. The only issues were minor--slow bathroom sink, small holes in the sheets. Staff was very friendly and the breakfast was decent and plentiful.

The hotel is continently located. The room is spacious and clean. It has a microwave, a min fridge and even has a safe. The only thing I wish it had was a coffee/tea pot. Breakfast was very good. We didn't get the chance to use the pool or the fitness center. A good stay.

Parking staff blocks the parking during night so you have to ask them to open the way which is very annoying Basic breakfast with few items but it's ok Property is good and is downtown closed with good restaurant and attractions nearby

Overall great stay. Pool and gym were smaller than expected.

Clean room Helpful staff

Wonderful

The hotel was clean and quiet. The staff were kind and friendly.

Loved how close everything was to our room and the staff was great ! Will be coming back

Rooms were clean, staff was professional/helpful and breakfast was good.

I really enjoyed my stay. The rooms were spacious and very clean. The entire staff was very personable and helpful. I was traveling alone and felt safe. The hot breakfast had many options so I never ate the same breakfast for the three mornings I was there. They do charge for parking but they closed up the parking lot at night and had two security guards in the lot to checking vehicles to allow only prevent non-patrons back in to park. The best part was that It is less than a mile from Daikin Stadium, which is the reason I came to Houston.

Good value and a very pleasant stay

It was a great place to stay

Welcome wine and water. Close proximity to everything downtown

It was fine nothing special

Room was clean, breakfast was enough and staff very friendly especially Audrey. We did not have a car, but walked to downtown which was not that far. Did not use the hot tub.

Convenient to downtown destinations. Friendly staff, and clean rooms and good breakfast.

It is close to downtown for a less expensive price. But, you get what you pay for and it is just a basic hotel room and space. The breakfast is "meh" but they did have a waffle machine! Coffee is free and available. It is very serviceable but has a Motel 6 vibe. Worth the money but set your expectations accordingly.

Clean, convenient, big rooms, nice breakfast

This hotel was convenient to downtown Houston. We arrived before check in to use the pool, but were told we had to wait until check in. So don't come early. The room was very clean and fresh. The pool and hot tub were very clean as well. Don't bother paying the on site parking fee. There is plenty of free street parking, which makes the $20 plus tax fee ridiculous. I would definitely stay here again.

Nice very clean room. Pleasant staff. Great coffee in lobby.

Check in was professional and quick. We got there earlier than check in time, because I booked through a third party I had to pay for an additional night. But all went well. I was please with the entire stay.

Great location safe thank you.

The hotel was clean and the staff was friendly and helpful. However, I would have liked to see a coffee pot in the room. Also, it would have been nice to have a pump hand soap rather than bar soap. They also need to replace those old microwaves in the rooms. The room was spacious with a couch and a desk. The gym was small with limited equipment, but clean. The free breakfast looked pretty good.

Breakfast was fresh and always full. Staff were friendly and helpful with parking advice for downtown. Safety guard was good at keeping cars safe.

Convenient to where I needed to be. Extremely clean and comfortable.

Area around hotel is rough but hotel is worth the value

great all around

great stay great hotel grat day

Was such a good hotel close to all the places!!

Clean room good staff good breakfast

Breakfast was delicious good assortment!

Clean room,very friendly staff,excellent breakfast,gym a little small but very clean and good.

Reasonable choice for staying downtown

Clean room nice and helpful staff

Everything was as expected. Front desk ladies were very sweet.

Met all my expectations. Clean and quiet room. Nice receptionist. Breakfast area clean and well stocked.

Great location in downtown area. Room was very accommodating, spacious, and cleaned daily. Breakfast was included and was excellent.

There was no cold water in the bathroom. Despite turning the shower handle all the way to cold the water was scalding making it practically impossible to take a shower.

The room was spacious and clean. The staff was helpful and friendly.

The bed and pillows were so comfortable I didn’t Wake up once with discomfort !!! That’s Huge for me!

GM of the place was top notch in service, above n beyond with hospitality, directions, and best liq store to shop at!

Very good breakfast!

Very good

Room was clean, breakfast was good

Good complementary breakfast. Great cleaning staff and loved the room very nice and cozy.

The room was spacious. Wi-Fi was fast enough for our work. Hotel staff was very helpful and friendly. The hot breakfast was varied and tasty. There was a security officer monitoring the parking lot and building at night. Our only complaint is that the bed sagged in the middle, but it wasn't enough to cause a bad night's sleep. Overall a wonderful experience!

Room and common areas were very clean and well maintained

Breakfast was great for a hotel, clean rooms, great shower. Staff seemed pleasant.