Best Western Galleria Inn & Suites

First, the TV would only show one channel and displayed a message telling us to contact the front desk. After calling, we were simply told to restart it, which we had already tried several times before reaching out. No one offered to come up and take a look, so we went our entire stay without a working TV. We specifically booked a room with a jetted tub, which we were SUPER excited about! Unfortunately, only about 2 of the 6 jets actually worked. Definitely disappointing considering that was one of the main reasons we chose the room. The following morning, we needed fresh towels. When we went to the front desk, we were told we had to bring our used, wet towels downstairs before receiving clean ones. To make matters worse, they only had bath towels available—no washcloths! And to top it all off, the elevator stopped working the next morning! Thankfully, staff were able to send it up when we were ready to check out, so we didn’t have to carry our luggage down the stairs. Overall, check-in was pleasant, but the rest of our experience was disappointing. We paid for a room expecting everything to be in working order, especially the jetted tub. The lack of assistance from the front desk made the situation even more frustrating. A little more attention to maintenance and customer service would have made a huge difference.

Location was good but food below avg...service wasn't socialable Food and coffee was warm...had to use micowave

Location was good but food below avg...service wasn't socialable Food and coffee was warm...had to use micowave

Clean, close to where I needed to go Surrounding areas were kinda rough

Nicely kept Surrounding location

Clean, close to where I needed to go Surrounding areas were kinda rough

Nicely kept Surrounding location

Good place for the money

Lots of issues, elevator was working only from the first floor, bathroom wasn’t clean, room smelled like mildew, floor was uneven indicating structural damage, however staff was nice, breakfast was ok. They renovated to try to make the room look nice, kind of a serious miss.

Clean room, breakfast

The breakfast was ok the coffee was too black and if the container was not washed just kept pouring more coffee in there instead of washing it. Several pieces were rotten the only I really enjoyed was the waffles and the fried eggs Only three towels were in room when we arrived two hand towels and face towels when we ask for more always was told they were in the dryer each day for two people the bed was not made up the sheet were just pull up the sheets did not feel or smell like they were changed.

The breakfast was ok the coffee was too black and if the container was not washed just kept pouring more coffee in there instead of washing it. Several pieces were rotten the only I really enjoyed was the waffles and the fried eggs Only three towels were in room when we arrived two hand towels and face towels when we ask for more always was told they were in the dryer each day for two people the bed was not made up the sheet were just pull up the sheets did not feel or smell like they were changed.

Cleaning crew seemed to be the real manager of the hotel, front desk management was ineffective. Cleanliness was occasional and not systemic. If you only spoke English, then you are in trouble, sign language was how we communicated most of the time

The room was very poorly maintained, and overall, it was a very disappointing experience. I booked a room for three people, but they only provided towels for two. Instead of comfortable pillows, they provided cushions, which were very uncomfortable to sleep on, and both my family and I ended up with neck pain. The sheets and towels were stained and looked very worn and heavily used. The toilet paper was also an issue. There was a new roll available, but the roll already placed in the bathroom appeared to have been previously used and was only half full instead of being replaced with a fresh roll. We also had problems with the room itself. The lights located between the beds did not work, the shower had very low water pressure, and they only provided one bar of soap for three people. I want to clarify that I had no problems with the hotel staff. The main issues were the cleanliness, maintenance, and condition of the room. Overall, it was a very poor experience, and I would not recommend this hotel. For the price, I expected the room to be much cleaner, better maintained, and properly prepared for three guests.

Coming in to the room, i had to turn the AC on to start cooling the room in 100 plus degree weather. Ac was a little loud. We had holes in the fitted sheet. Ice machine was broken and they said they are waiting for it to be replaced. Elevator would work to go up to the 2nd floor but we had to take the stairs going back down. The hot breakfast...the eggs and sausage links were disgusting. The gravy looked iffy so I didn't even bother trying biscuits and gravy. I made a waffle and it was okay. The front desk guy was very polite and friendly. I would not stay here again.

Front desk staff was super sweet, but only one towel was provided for e a 2 bed room. Had to wait for towels even after room was cleaned. Other than that, everything was good.

Elevator didn't go down, no towels provided at all, I didn't have curtains, and others were extremely loud

There's a single Elevator that only goes from 1st floor up. Doesnt come down. There are not enough bath towels. I ahd specifically requested a 1st floor room as I was traveling withbsenior citizens, but was alloted both rooms on 3nd floor and each day of stay we had to go down, take the elevator up and then get everyone down. Room service wasn't done even when requested to the front desk.

Pass next time.

Glad I didn't extend my stay and only kept it to one night. I'm not sure how long the elevator issue was going on but it was truly an inconvenience having to call down from the balcony for the elevator up in order to ride down. The hotel had a limited supply pillows, covers/blankets, towels, they don't supply face towels at all. If you're staying more than a few days they don't provide daily housekeeping. Its only every 3 days- mind you its not an extended stay hotel. You would have to bring your towels down in order to exchange for fresh towels everyday. The breakfast staff was kind, sir waffles sausage and biscuits gravy so warm breakfast was welcome. Both the coffee dispensing machine and the waffle mix dispensing machine were not working. They do have a sugar ant problem. while I was checking out it looked like someone was having to take a trash bag onto their truck door where their window may have been smashed in parking lot. I won't be staying at this hotel again.

Highly recommended

Friendly staff. It’s immediately beside strip clubs. The breakfast hours changed and we were not notified so we missed breakfast.

Friendly staff. It’s immediately beside strip clubs. The breakfast hours changed and we were not notified so we missed breakfast.

Old carpet, room smell like mold.

El olor

The building is outdated and the A/C doesn’t work on the top floor but the room was incredibly clean and the hot tub in the room was absolutely perfect! Very comfortable bed and I even left my iPad behind after I checked out, I was able to come back later in the day and the staff had it for me at the front desk instead of disappearing somewhere. It’s located in between a couple strip clubs but other than that the stay was very quiet and I would definitely stay here again!

We had a small issue with the toilet filling after you flushed it. We kept the lid off the tank most of the time.

Nice spot

They lock elevator and she doesnt answer phone and i was screaming because i was about to loose my flight. I didnt like customer service and walking up and down the stairs

They lock elevator and she doesnt answer phone and i was screaming because i was about to loose my flight. I didnt like customer service and walking up and down the stairs

Superb

Clean room

Exceptional

Superb

We had to bring used wet towels to the desk for exchange each day. No housekeeping. No amenities such as soap or shampoo or Kleenex. The staff was embarrassed and apologetic The carpet in our room was soaked from the AC

The staffing was welcoming very nice the breakfast was not so great

Very good

I love it, clean room, staff amazing

Good location

No recomendable

Overall good

Staff were all super friendly.

Old building, outdated room. Hot lobby and hallway AC available only in the room and dining area.cheap crappie breakfast. Poor customer service, called the front desk twice and no one answered.

Good and clean and awesome

Had great experience in NOLA Hyatt.

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Took a cold shower last day there. Breakfast was very limited

The staff was great! Breakfast was also good. However, the facilities are poorly maintained. The smell of marijuana in the air was strong and made me sick.

The staff have been very helpful

1st room stank so bad of weed that I had to ask to switch rooms, 2nd room smelled like mold, but I knew they were fully booked and it was only 1 night. Pool was clean but no towels, had to ask the front desk. No working ice maker... had to go to front desk. Breakfast was available but sausage looked and tasted so undercooked that I just grabbed an apple. AC seemed to barely work outside of the rooms and the one inside the room was very loud which made it hard to sleep. The alarm randomly went off at 6am which I guess isn't their fault but maybe they should check. Overall, the staff was nice but the hotel is really run down and the pictures are misleading. I had this hotel booked again for next week but went ahead and cancelled. It was probably the worst hotel I ever stayed at but not the cheapest...

We were told the water heater pilot was out upon arrival and it was very old and would not be fixed anytime soon. We then got to our room which smelled like smoke (non-smoking hotel supposedly). Their response was to send housekeeping to spray an air freshener. When she arrived to the room she just walked in without knocking. Between that smell and the smoke we were getting headaches and we were forced to find another hotel they refused to refund our payment. Old building on its last legs that smells bad and now they'll fleece for whatever money they can hold. WAY too many other options to spend any time or money at this place

The room was clean and the breakfast really good, the only thing is the cigarette smell outside.

Good service great breakfast

No hot water, check clerk the guy was rude,electrical problems

The Smell of the room still in my nose and I got a headache because of it the both room handwashing sink drain clogged as noon as when we got there so we can’t wash hands or wash our face the bed is very uncomfortable, I don’t suggest any one to stay there

It was not a comfortable stay but it was near to Galleria, no parking fee and people was nice.

Not the greatest. Upon arrival, our room did not have cups for the coffee maker nor cups in the bathroom. OK - oversight, no biggie. Good to have a refrigerator in the room, but it was very noisy, as was the air conditioning. Hall light made lots of noise too until another guest asked the staff to just take out the bulb. Breakfast was your regular crappy hotel fare, Glad I brought my own and we went out for breakfast a few days. Put out sign to have our room refreshed, and it was ignored. Next day they did it. Key stopped working and we had to go down to desk only to find that they had made mistake and thought we had checked out. Just too many glitches.

One complaint I didn’t like the way I had to get ice for my room in the Ziploc bag 😞

I had to change the room since the first they gave me had a terrible humidity odor. stayed 10 nights and they only cleaned the room once. I asked for them to clean the room 2 more times but they told me they would clean it every 4 days. They wrote down the cleaning lady should clean the room but she only changed the towels, never changed the sheets. What’s the purpose to stay in a hotel if you don’t get cleanliness and you have to do your bed daily? This is the 3rd time we stayed in this hotel and the last. I would definitely will not come back and if you read this review try to look for another hotel. For the price per night you pay it’s not worthy!! The quality is very poor. FIND ANOTHER HOTEL, THIS ONE’S TERRIBLE!

Thank you soooo much for being so patient and kind, while we stayed!

I was paying a little more so I thought it would be better. Full breakfast did have turkey sausage floating in water? and scrambled eggs. Carpet was coming up in my room and the shower handled was next to impossible to turn on and off. The air conditioner did work well. Just expected more because I was paying more. Disappointed.

he room I selected included a jacuzzi, but that is not the room I received upon check-in. When I spoke with the front desk, I was told that this was not the room they had on record from Hotels.com and that nothing could be done on their end. I was advised to contact Hotels.com directly. This was disappointing, as the room type was the main reason for my booking. I recommend confirming directly with the hotel before arrival to avoid this issue

Food was good. Clean, no frills.

Everything was great outside the breakfast potatoes

Horrible smell as soon as we walked into the room, tub was not fully clean, and the breakfast was old and cold.

Dirty felt gross when left hotel washed all mine and my sons clothes when we got home and cleaned luggage to sanitize it! Only stayed there for total 4 hrs.

Great

I was on a road trip and used the carwash nextdoor. This was a great reset stop. I was only there 10 hours, maybe. But it did a good job!

Great location.. clean and quiet stay... Only issue was the bed .. the mattress in room 321 needs to be replaced ASAP

The room and property it self was overall clean but I had to request fresh sheets because they were stained, no mirrors in the room and no ice in the ice machine. Also the breakfast was terrible! I only gave this place a review because the staff was at least nice.

En General grandiosas instalaciones y muy amable el personal.

Fantastic 👍👍

Room had a bad smell.

The rooms were clean and very spacious. The staff was very friendly and courteous.

Very good

Goof

Elevator was not working. Had tongonupstairs. Rooms very bad. Bathroom nasty. Expedia should rate and inform customers like me NOT to reserve here

There were mosquitos or some kinda flies in the room. The bed was lumpy. Didn’t enjoy the stay. Won’t book again.

It was a clean room, staff was polite. Breakfast was excellent, you can choose what you want.

The elevator was not working, had to take stairs to room, The AC in my room was not working, The telephone in the room was not working.

Not a safe neighborhood! Next to the gas station and abandon building!

Check in went well.room was clean.easy parking. Uber pick up in front. Good stay

The staff in particular moved above and beyond for me. My flight arrived very early, and they did their best to ensure I got a room as soon as possible. I also had late deliveries following me checking out, and the hotel staff did their best to assist me, which I sincerely appreciate. I'd definitely stay at Best Western again.

Mattresses and sheets were old and not comfortable!

Affordable . No issues

Our truck was broken into through the window on our second night while being parked in the back of the hotel. Staff credited us a free stay for the trouble and i was able to replace the stolen items.

Great hotel, friendly staff and very accommodating. Honestly Id park in the front of the hotel if possible. Houston has a bad vandelism problem.

This hotel was convenient for my overnight stay and pleasant.

Nice

The staff was incredibly kind and attentive. They accommodated our floating check out dates. They were always helpful and always with a smile.

The accommodations are great for the price and it includes breakfast. All the staff has been very pleasant and accommodating. There is a pretty well-stocked convenience store in case you need a quick snack. The area does not have excessive traffic. Parking is so-so. They could ise more space.

It great

I would NEVER stay here again. We went overnight for my granddaughter’s surgery. The person was not at the desk to check in and it took forever. The beds were the hardest I have ever felt in my life and this morning there was a roach!!!

The staff was nice, however the ice machine was broken, had 2 get prepackaged bags from the front desk. Also there aren't enough plugs in the room. Overall a great visit

Close to RMC

I really enjoyed myself.

Great location. Clean hotel

The room and the lobby have a mold smell, maybe due to humidity. The hotel should try to improve the ventilation in these areas in order they could be dyer, or apply some drying process on them.

Room smelt a little bad.

Room was okay. Unless they were completely booked, did not like my view of the side fence! Breakfast was sufficient. The sausage gravy was delicious with lots of sausage.

not bad

Fabulous in every way. The staff was particularly helpful and friendly. Thank you!

Accurate to description

Rooms were not cleaned. Also towels not provided until asked for.

Very comfortable

The laundry facilities were out of service, the elevator door wouldnt always close. A staff member would come and bang on it ubtil it closed. The ice machine was out of service.

Close to the business district. Outdoor pool was a bit dirty, so i didn't get in. Normal free breakfast to get you going. Only stayed one night.

Great spot, 24 hour drive thrus nearby and convenient store right next door. 2 of us stayed 2days for a show at the NRG stadium not too far easy to get to. The fridge in the room was actually cold too.

Great staff, comfortable bed and pillows. Just make sure if you are traveling with someone with disabilities, you request an ADA room. The toilet is only about 12-14 inches off the ground.

Bad

Everything is always so well kept, and the staff is very friendly

have nothing to say

Good stay

We really like this property. The room was nice but the bed was too soft for us. There was a lot noise from street racers. Other then that it was great place.

I don’t know what insects bites me, my back is hurting… terrible service

Very Professional and Hospitable!

Good stay for the money.

The room was neat and had a fridge. I highly recommend this hotel. Friendly staff and close to everything you need, including a gas station next door.

Musky smell