Americas Best Value Platinum Inn & Suites

Overall experience was poor down to the unprofessional management who never checked even though I was told he would come by the room. Was shuffled between two rooms because tables were broken and rooms not being cleaned on arrival air was not on even with a reservation jacuzzi barely worked and was dirty bed was broken and damaged wouldn’t recommend

I stayed in a jacuzzi suite and it was a very large room with plenty of space. The bed was comfortable but I didn't get to try the jacuzzi but it seemed nice. The room was very clean. Only thing was the ac worked but had missing buttons. The bed has a large wall on it which blocks the direct air flow so takes a little longer to get room cool.

Staff was rude . Room was clean but it smelled and I seen a roach

Everyone were nice and very clean. I can definitely book again.

Bad

This actually was very fun. when i first got there i did ask to switch rooms just because the first room had a few tears on the furniture and the smoke alarm seemed broken, but i was switched with no issue! there is a $100 deposit that i was not aware of until getting there BUT it is refundable! the second room was super cute everything was clean it looked a little different from the first room but it was okay! i definitely wouldnt mind running this one back for sure! i attached pictures of what was wrong with the first room but i didnt get any pictures of the second room but it looked a lot better and definitely turned the experience around!

Very good

Passable

The hot tub was fun and immersive

The hot tub was not clean me and my wife found a open condom behind the pillow the room was not clean properly it smelled like cigarettes smoke

The room was awesome the staff was lovely and and we had a great stay. Will return.

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Services is awesome, the staff was very helpful. Room was very clean. Hot tub was amazing. Plenty of parking also wheelchair accessible.

The room is big and spacious for a little price. the shower runs perfectly at cold and hot temperatures, the check in and check-out processes were quick and the staff were friendly. I was there for a short trip (2-nights) because i had work to do nearby, but if i come back for a vacation im choosing this motel again

Exceptional

Very good

Rooms are fully remodeled. Small and easy to park. No room for trailers. Great value.

Rooms are fully remodeled. Small and easy to park. No room for trailers. Great value.

Great time super clean room

Very good stay will come back for sure

Clean room, the ice machine didnt work

It was a non smoking room but when we walked in it smelled of cigarettes. We also had to clean up cigarette ashes on the headboard night stand. We were kind of worried that the sheets may have not been clean, but we were so exhausted from our trip and needed a quick spot to crash.

The staff. It was a non smoking room but when we walked in it smelled of cigarettes. We also had to clean up cigarette ashes on the headboard night stand. We were kind of worried that the sheets may have not been clean, but we were so exhausted from our trip and needed a quick spot to crash.

Revitalized and renewed in a beautiful way. The stay was excellent and the staff, especially AJ, the owner was welcoming! The room was big, with comfortable bed and bedding. Internet was solid and reliable. Close to a lot of restaurants, supermarkets and Starbucks.

Exceptional

That jacuzzi was the best part we had the Amazon room I want to go back and experience the other “special” rooms they have

I had a wonderful time . The room was nice and clean and the staff was friendly. The jacuzzi room omg was breathtaking.

The entire room was clean and I felt safe. N/a

The entire room was clean and I felt safe. N/a

Very good

LIGHTING OUTSIDE,PRESENCE OF CAMERAS OUTSIDE. SIZE OF THE ROOM. CABLE BOX WIRES WERNT PLUGGED IN TO BOX & BOX WASNT SECURED TO WALL AND HANGING FROM WIRES ABOUT 5 FEET UP THE WALL LITERALLY. ALSO THE SHOWER HEAD NEEDED CLR SERIOUSLY TO GET WATER TO FLOW. ALSO THE BED WAS TAPPED TOGETHER WITH 30 YEAR OLD DUCK TAPE WHICH WAS BARELY HELD TOGETHER THE 40 YEAR OLD BED. THE BED HAD A VERY THIN BLANKET AND NASTY PILLOWS. HAIR INSIDE JACUZZI TUB PLUS HAD TO PRY PLUG OUT TO DRAIN WATER OUT. BUT BY FAR THE WORST WAS THERE VENDING MACHINE. I BOUGHT $5 WORTH OF FOOD ( CHEEZE & CRACKERS ORANGE ONES & WHITE CHEESE & CHIVES). OPENED AND PUT IN MY MOUTH & IMMEDIATELY SMELLED & TASTED SOMETHING RANCID. SPIT OUT AND ASKED HUSBAND TO TRY. HE FOLLOWED MY REACTION. LOOKED AT THE DATE AND IT SAID JAN 29TH 2013! YES YOU READING THAT RIGHT. WELL THAT WAS ENOUGH FOR ME. I PAID $379 FOR 2 NIGHTS BUT I LEFT AFTER ONLY 1. NEVER AGAIN. P.S. I HAD A TERRIBLE STOMACH ACHE AFTER THAT CRACKER.

Exceptional

Key card didn't work the 1st time. Front desk said they don't do wake up calls even though the phone in the room says they do. I was asked twice if there wasn't already toilet paper in the room when I asked for an extra roll because there were no tissues to blow my nose with. No toilet paper holder. Fridge is not securely in place. I was asked to leave a 10 star review before stepping foot into the room

Cleanliness Key card didn't work the 1st time. Front desk said they don't do wake up calls even though the phone in the room says they do. I was asked twice if there wasn't already toilet paper in the room when I asked for an extra roll because there were no tissues to blow my nose with. No toilet paper holder. Fridge is not securely in place. I was asked to leave a 10 star review before stepping foot into the room

This location is perfect the rooms are very clean and nicely decorated and the staff is very friendly and helpful highly recommend this hotel 10/10

Nothing. We left and went somewhere else. My room smelled like Marijuana and they gave me room spray vs moving us. The other room had a refrigerator leak and no sitting areas. The rooms were both hot and took a very long time to cool off. There was very little soap or shampoo.

LOVE THEMED ROOM

Staff was friendly and helpful, they helped to solve any issues we had and did move us into another Jacuzzi room. That one was better and at least had hot water and a working remote, and the headboard didn't feel as disconnected and doomed to fall as the last did. Still couldn't figure out how to drain the tub though. It did come with a blanket, though it was much too small. I'd recommend asking for another blanket or being prepared to deal with the temp you set all night. Can't say it was a comfortable experience, but at least the staff was very friendly and helpful.

Loved

The Hotel room was not clean at all. Apparently they never changed the pillow cases and there was terrible bad smell of cigarettes. Not recommended.

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Good

My room wasn't reserved when I got there an I had to pay 25$ fee

DO NOT STAY HERE.

Very clean, good price

I recently stayed for 6 days and had 0 complaints! Clean rooms every day, easy and accessible front desk service, good parking and a 5 minute walk to some every day food. Couldn’t have asked for anything better!!

Love the Amazon room.

There was no toilet paper or toiletries in the room. Also, the ice machine did not work.

Nice

Great place, staff were SO friendly, easy check in and out process, room was INCREDIBLE. Perfect for my husband and I's getaway ❤️

I liked everything the lady in front desk was helpful getting my tv to work.

I left my therapeutic pillow behind and the woman who answered the phone told me to call in the morning. I explained that I was flying out in the morning and needed to connect about it. She then told me to call back in 10 minutes. She never answered the phone. I called repeatedly for an hour. My nieces went to the hotel to get my pillow and they were treated poorly.

Very quiet and peaceful

Everything is clean a customer service is excellet

Everything so clean

Comfortable stay

Great experience overall. Very clean

Aj was helpful on checking me in even though my booking didn’t go through the first time. The only complaint I have is some of the people were being loud outside in the parking lot

Gross place will never stay here again

My stay was convenient and comfortable. The hotel had reasonable prices, friendly staff and clean suites. The property was well lit and maintained, with no security threats. The manager (Adrian) saw to it, that I had everything I needed. Very grateful to have been treated so well.

10 out of 10 would recommend to anyone! Property is low key and VERY well maintained. The rooms are renovated and spacious. Quiet and well lit, safety is never questioned here. Staff is generous and readily available with anything you need to make your stay comfortable. With prices like theirs, there really is no better choice in the city of Houston!

Awesome place love coming here for couples getaway

No power at the hotel, no refund.

Great clean rooms friendly staff

Great stay; very helpful and kind staff. Room was immaculate. Rooms cleaned regularly. Will definitely be staying here anytime I’m in Houston! Would definitely recommend to anyone on vacation or business, all around just a solid place! Adrian and Irene were the MvP’s of my last minute business trip!

Holor feo dentro de la abitacion

It was clean and comfortable but the people hanging outside being loud made it no so comfortable!

Amazing stay! If you want a great place to stay, here is one! The rooms were big, and very well accommodating. I was amazed by day 2 the whole staff knew me by first name. Highly recommended!

Great experience staying here! I’ve traveled extensively most of my life, and the staff here was amazing. By the second day they knew me by my first name; everyone from the owner to cleaning staff. Would recommend this place to everyone.

Wonderful experience, customer service was 5-star. A plus was that there was so many restaurants & Walmart next door, which is perfect for out of towners. No issues at all, would 100% recommend to friends & family.