Americas Best Value Inn Houston at FM 1960 & I-45

The place is run down. The room had holes on the wall, the bathroom door didnt close becuase the foam from inside the door was coming out through the bottom. I reserved it for 2 nights, i barely made it through the first night and left. I didnt care about losing my money for the second night .

Na The rooms are outdated and there was bugs

Exceptional

It was dirty I give this location a 0

Please don't book a room at this hotel; just seeing the outside tells you not to go in. I decided to go somewhere else—I didn't dare stay there. I wasn't inside for even 15 minutes.

ELEVATOR Did not work!!Room was not very nice, walls not updated, was worried about bugs, no amenities, did not have furniture (empty or broken), shower was scary, positive note toilet flushed well! I would not recommend! I have pictures!!

Exceptional

Nothing to add to this

Very clean place new towels the next day There is nothing i did not like

Very clean place new towels the next day There is nothing i did not like

Bad

Bad

The location My room tv was damaged

The location My room tv was damaged

Passable

Run down, yucky, broken, ...

Disgusting I would never go back there again

Exceptional

it was ok nothing more nothing less

Elevator, pool, ice machine didn't work. Only one side of room outlets work. Pool wasn't ready to be used.

The front desk guy was nice enough. No potholes in the parking lot. Filthy. Smelled like cigarettes from at least the 90's. TV sucked.

The front desk guy was nice enough. No potholes in the parking lot. Filthy. Smelled like cigarettes from at least the 90's. TV sucked.

Good

Bad

Checking out Everything

Checking out Everything

POOL WAS CLOSED. TVs were obviously broken. Horrible place to stay. Stairways smelled like cigarettes horribly. Room smelled liked mold.

Great

Room not clea, floor sticky, nightstands broken, and the restrooms had mold all over the ceiling

They didn't honor our reservation and we advised of late check in! My 13 years old and me had to go to the Emerald Inn and suites across the streets. Which was gracious enough to accommodated us. Was not good for children or clean, and TV remote was broken, nice patch in the roof! Great potential if they do the work. New update bring a very clean towel and a bacteria kit start checking A/C. It is not your house nor do you have friends. When your stay ends leave if you don't get the receipt make sure it is on a trackable payment source! Email copy to family, yourself, company you booked from. Safety first be ready for anything!

Just horrible

This hotel is terrible first off the picture of the rooms on the website does not reflect what the rooms actually look it false advertising at its best to get you to send your money. My first room was horrible dirty shets, pillow cases, broken furniture drawers hanging from the nightstands and the mirror that was supposed to be on the wall wasn't no couch fridge don't work just a hot mess. I was giving another room after leaving a bad review which was fine the room was a little better so I thought at first it at least looked better, but the bedding was dirty they left dirty towels and rags for me to use and they have roaches. I only stayed because I was moving into my apartment and I had already put my money down so I was kinda stuck which sucked but I made a way I was barely there since I work so that was a blessing. They kicked me out the day before I was moving into my apartment because I was telling people not to book there if I seen them outside in my passing and the front desk chick that's built bad overheard me and caught an attitude but instead of being upset just clean this filthy place and stop posting pics of rooms that do not reflect what the actual rooms are like again false advertising at its best smh .... I posted pictures of my experience glad I'm in my own space now because that week there was horrible.

Rooms are just not what they are advertised as on the Internet they look nothing like what they display false advertising at its best. No couch in the rooms just a big empty space there the bedding is not washed properly stand

The front desk employee was rude, short, and dismissive. I specifically told her I did not want a room on the ground floor. She said she would move me to a higher floor and told me to check the room and come back if I didn’t like it. She placed me on the third floor. When I entered the room, it was immediately clear it was not up to standard. There were holes in the walls, and then I went into the bathroom and found roaches crawling on the sink. I took a moment to stay calm because this was extremely upsetting. I attempted to call the front desk, but the phone in the room did not work. I stepped out to gather my belongings and returned to the front desk to request a refund due to the roaches and the condition of the room. Instead of apologizing, the employee blamed me, saying she had told me to “check the room.” She then said she could move me to the second floor, which made no sense since she had already placed me on the third floor. If she knew the room was not acceptable, I should never have been placed there in the first place. I would have rather stayed on the ground floor than in an infested room. I remained calm throughout the interaction, but the employee became increasingly nasty and unprofessional. She eventually said she would refund my money because she “didn’t want to hear this.” I was refunded, only because she was over it

The rooms are not the best, I just moved out here from Philadelphia needed an affordable place to stay while I save to find an apartment and I must say I am not pleased at all with this place. The first room I was in the furniture was broken, no couch, there was hair on the TV stand so you could tell that it was not cleaned properly so I had to disinfect myself, the pillow cases were filthy the room just looked ran down and had a weird smell I was so uncomfortable, I put my blanket across the bed to just get some kind of rest. The next day I received a call from the hotel asking if I wanted another room I quickly said yes she then ask if I have a preference I said yes I prefer a smoking room she says all the smoking rooms look like the room I originally had smh just give me a non smoking room if it's going to be a better room but my biggest question is why does all the smoking rooms look run down with broken furniture just a hot mess. The next room is a little better but still not the best but the furniture is not all broken and trashy looking still no couch but I can get pass that so it's workable until I find something else in my budget price range can't pay for luxury right now while trying to get this apartment have to stay focused on the goals at hand. If your looking for affordable then here would seem like a good idea but if you're looking for something more within your comfortability level I suggest you look for something else .

The room was dirty and the AC unit was filthy. I was like in a college dorm so many people on this one floor.

-

The bed had dingy sheets, roaches, smoke alarm missing, just wires hanging.

Good

Words can’t explain

No lights, flies everywhere

This property is not what it appears, please dont stay at this hotel.

Dirty unsafe

It was dingy and not well kept at all. There were zero blankets and everything was well beyond its shelf life. Had the advertisement shower anything close to the real place, I would not have booked.

The room was comfortable but phone was inoperable entire stay.

With that being said, this hotel needs to have more than paint slapped on the walls. It truly should get a full renovation or advertise for hourly rooms. The 1st impression is that they are trying to update this hotel but as soon as you look closer and step into the elevator even, you realize it is bad. The elevator has scratched off paint, dirt piled up and turf as a rug. It smells. Upstairs on the 2nd floor where our room was located, you can see the fresh paint but it was not done very well. Literally slapped on the walls. There is splatters across all the flooring, in the hallway and the rooms. The door to our room stuck and would not close without pulling hard. The room smelled musty and sour with the taint of weed. There was no sitting area as advertised in the pictures on hotels.com. There was no toilet paper ANYWHERE in the room or bathroom and no toilet paper roll rod to hold toilet paper even if we had it. There were only 2 towels in the bathroom for 2 people to dry off with. Usually there are 4 towels. The comforter has holes in it. Stains on the wall. There was an ironing board but no iron. The room was below average- spacious but ghetto. Smelled of smoke (weed) despite

porous you'll swim out of your bathroom, the bed is a small pad on plywood and uncomfortable

Seen a roach in restroom as soon as I got there. Room had a terrible odor. Hair was on pillow case and sheets. Air conditioner had mold on it.

Bugs in bathroom advertised two queens bids they were doubles no clean towel replacement noise and street people in the halls no breakfast bar

The receptionist was no where to be found to check ne in. I rung the service be for 15 min. Finally he comes around the corner checks me in, I go to my room and there were roaches on the wall and white crumbs on the bed I left immediately didn't even ask for a refund smh.

Roaches in room

Yeah this place and it.

They lie about breakfast

This was a nightmare roaches dirty sheets and towels. I wanted a refund cause I wouldn’t let my worst enemy stay here. Lease don’t waste your time and money. YOU WILL NOT LIKE IT HERE I THOUGHT I WAS IN A NIGHTMARE. I

the room was dirty. The smell was horrible.

Great stay this time

I dont know why I never got my rewards points for this stay and I just noticed this. I ended up upgrading to their jacuzee room and paying about 700 bucks for my 7 day trip, instead of the a little over 300 I was quoted for when i booked and I wasn’t trying to be a Karen, I would have been okay with just getting the Onekey rewards I had been originally supposed to get with my booking, but no, these people just took away my Onekey rewards all together like if I would have cancelled or something, when I’m actuality, I decided to pay for their top room instead. That’s horrible business ethics. That on top of them trying to charge me almost double what my per night amount was when I paid for the 7 days, when I tried to add an additional night is the reason I would never recommend this establishment

The bed had a lump in it. There was a big hole in the floor, the fan makes a loud cracking noise when you turn on the light in the bathroom. There was no carpet on the floor and the blankets had holes. The place needs an update.

I don't recommend if budget is not an issue, this area had many many roaches, my door was missing a lock and siding, tub was dirty, and there was a fighting in the hallway at 7 am that was not managed until after 8. Front attendants were unprofessional.

Dirty, terrible smell, lots of cockroaches

bed feel like bed bug and dirty

M

Very angry and believe I deserve a full refund!!!

This place is the bottom of the bottom and idk how they in business still!

Hotel was clean straight forward staff was nice. however shady people around hotel area

Noisy Patron last night waking me out of my sleep.

I appreciate the fact that the property is located within walking distance to many businesses.

I wish that they had a more friendly staff that truly care about their customers and not look like they wanna be there to serve. No continental breakfast at this location

The front desk staff accused me of having 3 people in my room. He said he saw it on the camera. I offered for him to come and look. He wouldn't, threatened me with if I find out!

It was terrible all around

We had many problems with the room itself. We ran out of toilet paper the same night, refrigerator didn’t work, room was hot when we arrived, and the tv didn’t turn on until we unplugged it first.

Ac not working, rude staff and room full of roaches !!! Nasty place to stay

Staff-horrible. My bed had blood, cigarette burned. They never cleaned it. Full of homeless, prostitution and everything you can imagine inside a s outside. The most disgusting place

The beds were hard as bricks, the toilet wasnt even secured to the bathroom floor and countless bugs crawling everywhere. Overall, I'd say it was the absolute worst hotel I've ever stayed in.

The room was Smoky and not cleaned

The room smelt musty. The floors were not swept or mopped,, dirtin the corners. Smoke alarm hanging,, NO pool or hot tub. NO breakfast as advertised.. rang the bell 4 times then happened to look further down the desk and clerk was on her phone. NOT HAPPY WITH MY STAY. !!

No one was at front desk..waited for 26 minutes..no one came out..had to get room acroos the street at another hotel.i havnt recieved my refund.

Late check in

Had to wait 1 1/2 hours because my room was not ready when I arrived... Pretty Spartan room, but comfortable...

They had me on 3rd floor with no secured room door meaning door could easily be open by anyone other than me etc

Where do I start???? Let’s start at the basics of it not being as advertised. There was no breakfast and no coffee in the hotel AT ALL. The room didn’t even have a lamp. The phone didn’t work…in fact it was missing buttons. The smell of pot in the hallway would give anyone a contact high. We called 911 at around 2am because people were fighting on our floor and were actually threatening to shoot each other in the face. It took the police an hour to show up and the 911 dispatcher said we were the second call. We couldn’t call the front desk from our room obviously and we tried to call with our cell phone and it would ring twice and then nothing. It was the worst experience I have ever had in a hotel and I travel considerably.

Have stayed there many times over the past 15 years as I visit friends in the Houston area.

We had cockroaches crawling on us in bed while sleeping.

No breakfast available, pool was closed. Bugs in the room, no shower curtain, hallways and lobby didn’t have AC. Not typically one to complain but was incredibly disappointed.

Charged for a extra nighy.

Room was dirty had roaches all over and stinks just horrible and the pictures had a sofa in the room ,but i didn't have it in reality my brother had to sleep on the floor i booked the room just for the sofa. False advertisement!!!😡😡

They are renovating the property. It has come along way since 2014, but their not quite there yet. There was actuall water in the pool and hot. You could tell that it was stagnant. There are still not serving breakfast as well!

Its an older property but for the amount its what I expected.

Just terrible!!! It said free breakfast and they said there was no type of breakfast at all. They said check out at 12:00pm but they told us we have to check out by 11:30am. I asked for an extra towel because they only put 2 towels in the room and theres 3 of us and they tried to tell me we can only have 2 because it’s 2 double beds and when I complained, the maintenance lady rolled her eyes at me and finally gave me one. I was trying so hard to maintain myself since my kids were there. When I got back to the room, I noticed the towel was cut up. She might’ve been using it as a rug. I already complained to the property manager but haven’t heard back. Also the sofa/chair was missing from the room. You can tell where there’s an empty space but in the pics it was there. This place is terrible!!! I wish I would’ve stayed somewhere else. Smdh!

The whole experience was a disaster, false advertisement and it didnt look anything like the pictures showed. It was very very disappointing!!!

Room I booked was dirty, bed was not made and had dirty used towels on floor. Asked for a different one , saw plastic wrappers on bed. Hallway of hotel smells horrible. No working pool as stated on website. No late checkout available , no continental breakfast.

Peaceful, clean and ok

Close to everything.

The room was very big because they removed the excess furniture like table, lamp, couch. They have a huge room with king size bed 2 nightstand, drawer, one broken lamp and one chair.Good size fridge and microwave. Missing iron and ironing board. My mattress is wet and the front desk accused me of wetting it myself and refused to transfer me to another room. The picture showed a desk and the reason i picked the establishment because of desk and wifi. I asked for a desk since i will be working during my stay and they couldnt provide a desk. The wifi was not great and you could not do any zoom calls without freezing, delays, and slow connection. Front desk during check in was rude. The night front desk was nicer and was willing to help me but at the time ive reached my limit. It was disgusting that i have to lie in a wet mattress.

The hotel is a s&$)t hole there is dirty mattresses and box springs and bed parts looks like I’m the middle of a renovation it smells like mold the air conditioning is dirty and may spread disease I would never stay here again it’s more like a crack house then a hotel

I stay here most times when I come to Houston. I like the hotel, it is convenient to everything. I don't like that I can't use the pool or hot tub. They should stop advertising that. Also, they don't serve breakfast anymore.

Friendly staff

When we checked in, front desk had informed us that there currently was no hot water but assured us there would be by that evening... Then they said it would

It was cool

I would NEVER come back we didn’t even finish our stay! Every time we walked in they would ask our room number because they have prostitution workers upstairs there was such a bad smell when you walked in the walls are so thin you can hear the conversation next door clear as day so hard to have kids there kids talk and cry and I was getting called every 3 minutes that we were being loud when nothing was happening but us watching a movie laughing

Not family friendly they have hookers walking in and out with a new guy every 15 minutes. The pool was empty with black slime walls are so thin you can hear everyone’s conversation like you are in the room.

It's was okay, and the property wasn't bad

Roaches in the bathroom and on the microwave and fridge. Bathrook door had obviously been kicked in at some point and door frame had never been repaided to the point you could not close the door. Oh and the dozen or so 7:30 am gunshots in the hall way is a unique wakeup call.

The smell from the Reno and the smell of smoke made me and family sick. First room assigned was so heavy with smoke smell I requested a non smoking room the attendant said they had no other rooms and he offered some spry and said the room is a non smoking room. I immediately asked for a refund but then he gave us another room. The second room was somewhat better but still had the two smells. We checked in at 9 pm and end up leaving at 12 midnight because we couldn’t stand the smell any longer. The hotel shouldn’t charge full price when going through a renovation or at least they should disclose the information. My family became sick during our stay. I went to the desk to check out no one to be found. All kinds of people coming and going in and out ( night people, people of the streets). I felt unsafe there. The room was not very secure as you can see from my pictures. Call ahead and confirm if renovate complete. Don’t pay 89.$ for a one night stay. There are better places to stay for less. Never again will I stay here renovation or not! Don’t let the pictures from the website fool you. Read the reviews I will from now on. Sick place! Horrible

Well they were very rude and they had Roach terrible and they my stay uncomfortable and when it was time to change rooms they were still dirty and i had to have 2 beds they the beds were dirty

The room smell like spicy food. Elevator didn’t work. We had to used the stairs. TV didn’t work, had staff come up to check, still didn’t work. No swimming pool. Furniture in the room was subpar.

Blankets and floors need better cleaning.

This place was grossly missrepresented with the online pics. The place had graffitti on the walls, trash all over the hall floors. AC did not work, TV was broke due to a bullet hole in the middle of the flat screen. The furniture in the room was broken. The fridge had rust and black mold.I paid in advance but refused to stay in that place. I will be seeking a refund from Hotels.com. If I was Hotels.com I would not stain my reputation by listing this property. Rooms looked nothing like online pics

Not so good. Room was hot cause aircon was not on. Bed was lumpy, TV did not work and no coffee.. breakfast nook was closed😡

The room and stuff was fine, but when it came down to asking simple questions about the refund policy because I didn’t need the room, Jay at the desk said he’d get with the manager and let me know. He never called back so when I called later that evening and asked for Jay ( whom answered the phone again) he said Jays not here, and when I said well who is this talking you sound like Jay he replied the front desk guy and hung up. Now the next morning when I went and there was Jay again. Recognized the voice he had been there. So I politely and professionally told about the disappointment I had with just simply wanting to know about my stay unpaid for and you lied about who you were hung up in my face and was highly unprofessional for a hotel establishment. When your dealing with customers always be polite or even if you can’t answer the question get someone above you that can.

It was nothing like they said it was on the website nor was it like the pictures they showed…. it just wasn’t worth it! Period.

I just wish they had a pool other than that everything was great

It was enough to rest the night I did see waterbugs and smelled a lot like weed not ok for me. But I didn’t stay second night because to far from family members. It can be cleaner it wasn’t disgusting to the point where I couldn’t stay there even if I was so tired but it can be cleaner and smell cleaner.

Demasiado descuidado y mucha gente en áreas comunes.

Bed and couch had many stains, a lot of noise

Property was very dirty and smells like marihuana... furniture was old and dirty and no shampo or soap in rooms and telephone didnt work.. nothing works there.. and the sofa smells very bad like stinky foots.. was a nightmare staying in that hotel.. i do not recommend this hotel ..

Estaba sucio y muy impersonal.

This place is terrible nasty bad customer service also they have bed bugs... Please do not come here.... Save your money and go somewhere more safe and more cleaner...

The hotel was booked up so when I checked in had no room to stay in ... when I asked about a refund I was emailed and told I wasn’t gonna be getting a refund because no one was able to contact the hotel

Looked like someone kicked in the bathroom door 2 holes in the door and it wouldn’t latch close other than that good place to stay for the price