America's Inn Sugarland Stafford

Overall I give it a 3 the rooms smell of mold again the big roach was a problem the tub was not clean

Very nice and reasonable staff is awe

The room had roaches and that is the number one no no

Room smell do bad bedsheets smell bad very dirty place

Very good

Cleanliness and bed mattress

NOBODY BOTHERED ME! Quite a bit, for starters, you call this a budget hotel?? $60 plus dollars a night check in is from 3 pm to 11am. Why am I not getting a full 24 hours per day? The roaches are extremely bad, I always bring can of raid. Only reason I stay here so much is because of the location. I just realized there is another America’s Inn right down from this one. I may start staying there. Soon enough I would have found a hotel I will be extremely happy to stay at on the weekends. Not to mention the people who you have that normally stay at this location are, rude, loud, don’t care about other people’s property or try to keep their noisy to a minimum. You have a rule of no guest, I see people visiting all the time, staying over even. & the of amount of dogs that I hear, see and see piles of dog poo on the ground is unheard of. STOP SENDING ME ALL THE TELL US ABOUT YOUR VISIT! As you can see, you don’t want me to tell anything! So stop sending me those things every day/every 5 minutes! The staff here, for the most part are nice enough. They have to smile and give good service, it’s part of their job. I’ve sent messages to the Mgr for the front lobby, not 1 time has he/she reached out when I told you things. You have to get better at all these things…. You suppose to be running a business

NOBODY BOTHERED ME! Quite a bit, for starters, you call this a budget hotel?? $60 plus dollars a night check in is from 3 pm to 11am. Why am I not getting a full 24 hours per day? The roaches are extremely bad, I always bring can of raid. Only reason I stay here so much is because of the location. I just realized there is another America’s Inn right down from this one. I may start staying there. Soon enough I would have found a hotel I will be extremely happy to stay at on the weekends. Not to mention the people who you have that normally stay at this location are, rude, loud, don’t care about other people’s property or try to keep their noisy to a minimum. You have a rule of no guest, I see people visiting all the time, staying over even. & the of amount of dogs that I hear, see and see piles of dog poo on the ground is unheard of. STOP SENDING ME ALL THE TELL US ABOUT YOUR VISIT! As you can see, you don’t want me to tell anything! So stop sending me those things every day/every 5 minutes! The staff here, for the most part are nice enough. They have to smile and give good service, it’s part of their job. I’ve sent messages to the Mgr for the front lobby, not 1 time has he/she reached out when I told you things. You have to get better at all these things…. You suppose to be running a business

Pleasant

It's an older hotel, and the shower felt rather spongy but the greatest flaw of this hotel is the location. The nature of the highways make getting anywhere a nightmare and walking to dinner a serious multiple km hike. If you need a place to crash and not eat, it's great

Very good

Nice easy convenient overnight stay

Good

Evrething was good

Old house smell, lots of mosquitos inside the room, tv wouldn't turn off which was reported to the front office but nothing was done to fix it.

Did not have hot water in the shower. Unable to take a shower! T.v. in the room would not stay turned off. Had to leave it on all night. Never stay here again.

Pleasant

It's an old property.. management is doing its best to keep it up. Still you will find roaches. There are molds too. All the furnitures has dirtys spots. Carry a bug spray with you and you should be good.

Close to my job Rooms and outside parking lot needs to be cleaned and the lobby smells awful

The room was clean The room smelled musty even though it was clean. No breakfast offered; just coffee.

The room was clean The room smelled musty even though it was clean. No breakfast offered; just coffee.

Close to my job Rooms and outside parking lot needs to be cleaned and the lobby smells awful

The room smelled of mildew and there was a cockroach in the bed

Honestly disgusting. The man at the desk lives on property and will stalk women outside of their rooms. He was following me back and I had to shout for my partner because why the heck is someone following me that close!?! Everything. Rooms were dirty, staff was disrespectful, the rooms are sticky. Towels are still brown.

Honestly disgusting. The man at the desk lives on property and will stalk women outside of their rooms. He was following me back and I had to shout for my partner because why the heck is someone following me that close!?! Everything. Rooms were dirty, staff was disrespectful, the rooms are sticky. Towels are still brown.

Highly recommend an upgrade and a more pleasant, aesthetic appearance.

Well I can't give a real review of this property. Upon arrival once someone finally came to the front desk, about 5 minutes after arriving, he seemed unsure of how to look up information and what to do. He never found the reservation and suggested that I should not use services like Expedia because they just try to cheat you out of money. Anyway, I was not given a room. After about an hour of messages back and forth with the automated system a person finally called. This person was helpful from all aspects and did get a room at another location nearby. I will never again attempt to reserve at America's Inn and based on the comments from the front desk person if you use a service it is unlikely he will find it. I was not the only person in the lobby waiting with this same issue.

Passable

Exceptional

Exceptional

The pool look inviting so I haven't tried it yet. The staff is friendly and I just realized that they have a small store in the lobby. Phone chargers, boxes, drinks food

Passable

In that light, I write this about America’s inN The staff was incredible to me, especially since I’m disabled and needed help. The room was clean. The furniture was older, but it was well maintained. Sheets were clean. The floors were mopped, and Carmen. The housekeeper was wonderful to me.I have been in other hotels and motels where the furniture has been disgusting the Baymont in Kingwood, the super eight in Kingwood , the super eight in Houston on 58 these look better when you drive up, but the rooms, furniture, and the staff are disgustingly rude staff. America’s Inn place Met the basic needs with a beautiful staff that went beyond the extra mile.

Exceptional

Roaches, smelly, dirty, moldy outside and lumpy bed. I have never been so critical about anything else. Staff was friendly and helpful.

Ok

There is no hairdryer that i need it which is i feel less convenient while traveling. The pillow is too hard for me, not comfortable, just one thing is lower price is okay for me.

Yes

Fairly clean, very outdated and in need of major remodeling.

Room was comfortable

Needs work

Really liked the place. It's quite and the staff takes care of your needs right away.

First all of I thought i was booking a room in Stanford or sugarland when I get to the room it was smelling real bad cigarettes smoke it was just filthy I would like some type of refund or a free day because it was bad

The rooms were not up to standards. We changed rooms multiple times due to no water and mole

I had a really nice quiet, relaxing stay. All I was looking for.

Other places similar some do provide the breakfast as prepackaged muffins or granola bars and bottles orange juice or apple juice. Some don't provide breakfast. That is my only thought to mention. The stay was great, peaceful, heater worked which was incredible, and the front desk staff were polite.

Place is a dump. Cockroaches. TV and aircon didnt work. Fighting couples in the hall.

Efficient and clean

On Expedia and the great value websigjt , it claims service dogs are welcomed... they do not hold up with what they claim online it took a phone call to a lawyer for them to finally allow my servise animal to come on the property. The Guy, working the desk said dogs can't be in the room bc the servise animal will stink up the unit. , arriving at the room. I'm immediately greeted with dead animal smell and mouse pee. Along with rat poison all around the bathroom and both beds. Under the sink, there was a glue trap. That seems to obtain at least 3 mice, that have been there long enough for them to become unrecognizable. There was also a dead mouse In middle of hallway I discovered several hours later going downstairs because the elevator also does not work my father is disabled and in this establishment its not handicap or wheelchair accessible. As it states online that it is . .. Nor willing to put

Everything is dirty

Good to be for the night

I saw so many roaches within the first 2 minutes that I couldn’t even think about asking for another room. I left immediately and had to book at another place. Disgusting

Right off highway. Ac didn't function. Had roaches. Counters broken. Paint peeling. Mold on the ceiling.

N/a

Good

Excellent Customer Service

N/a

The hotel was quite, close to the hwy and central to everything i needed to do. Suggest more towels and more outlets to charge phone and other devices. The staff was incredible with making last minute arrangements.

N/a

Not bad

Clean place

N/a

Friendly staff

There are no issue's here, except I never see this breakfast they offer,lol. Either I'm late getting up or it's done before I come down. Check in is fast and easy. Nice and quiet. Staff is nice.

Staff is awesome!

Great

Thxs

Roach infested, water leaking, thin walls & ceilings .

First room the tv was not working properly so I was moved to another room where the shower didn’t work and when I went to put on the heat the fire alarm went off. I was then moved to a third room where the ac unit did not work at all. I didn’t even bother switching rooms after that

Good

A 2 to 3 star too many roaches in the room

Quiet very quiet. Clean. Very good location to food stores resturants.

Roaches literally met me at the door 5 mins of checking into the room. That is just disgusting and means the hitel isn’t being properly cared for. I need my refund .

Roaches.

Poor quality, and unkept rooms the only clean part was the lobby area. Place should be condemned

Like when u open d door u are looking directly at the dirty that was piled up for car to come pick up ( rm 129)

Staff is very friendly .I feel very comfortable staying here.

The guys behind the desk were very nice room was clean as best as it could be. The door was not secure at the bottom. It had obviously been kicked in before or something. Pool was nice. Overall I would return but the door would have to be in proper condition

Very old and dirty property. Not worth for saving few bucks. Better to go nearby other good options. Was feeling unsafe for the family.

Overall, everything was very nice. I enjoyed my stay and will be back soon.

Friendly staff and quiet, comfortable stay.

Everything dirty and manager rude

It was a nice night no bugs big room got to have coffee in the morning it was a very nice stay

The staff and management are helpful and professional thank you!

Bed made me itchy

Relaxing friendly

Friendly staff and quiet, comfortable stay.

Jay was amazing customer service. He makes my day everytime I book here .Thank you

Excellent experience all around! Super friendly guy at front desk for check-in. Felt safe.

Not worth it. Do not bring children or the elderly. Black bugs crawing on the floor come from the front doors that is not securely shut all the way even when you lock it. First room they gave me wasnt cleaned. Second room black bugs crawling on the floor coming from the front door. I brought in my own blanket and pillow i had in my trunk, slept on top of there bed, not good at all. Will not return. You get what you pay for and this was the worst i experience.

The room is dated and the bed was sunkin in. The bathroom has a yellow tinge as well as the fridge. The staff was really nice but, well...yea, it was scary.

Great stay and friendly service.

My wife, our six-year-old child, and I stayed at the hotel for one night. We were disappointed to find rust and mold on the bathroom walls and a dirty, rusty fridge. Although the bed sheets and blanket appeared clean, we felt itchy and uncomfortable while sleeping. The air conditioner emitted a musty smell, and the curtains were not clean. Despite these issues, we managed to get some rest during our short stay.

Good

They offer a variety of vending options.

unique- For a lower star motel, they offered room service, which was pleasing and surprising.

Nothing

Room was filthy and had roaches. I can hear neighbors conversations. I definitely will NOT be back. There were a post about fee is Non- refundable- feel they should pay me just to visit. Motel need to be demolish and remodel with updated furniture and electronics

Clean and safe

I loved how it's was cleaned

Ok first, the only positive is the guy at desk was polite. The room smelled like smoke(I got a non smoking room) the curtains had holes (pee pie) from the outside. The tub was all rusted(make sure you are up to date on shots) the final straw was when I pulled the comforter back and a ROACH! Was there to greet me, I left slept in my car that was DISGUSTING! Let’s say I killed that one at least 4 more were there to greet me from under the comforter. I was so paranoid I emptied all my bags before I got into my car to sleep.

Staff were very friendly and the Room smells great

Cheap but sucks. Terrible smell. The front desk attendant was nice though

Good and pocket friendly

Great Customer Service

Very nice stay. Even if it was just for one night.

Front desk need to courteous

All good accept low water pressure.

This Hotel was very quiet, no distrubances and exceptionally clean. Very pleased.

Dirty, appliances not working. forgot my dress in the closet and they didn't return it to me even getting back to them the same day.

The room was extremely dirty and filthy.

I loved the it was cleaned

I liked the stability and quietness of the area and availability of car parking.

That place has roaches is extremely disgusting, used to toilet once, and it clogged up. Plus my girl friend was seriously hurt there.

The front desk clerk was very rude and there were roaches everywhere in the microwave and crawling on the wall!

To be an older motel it was not in too bad shape. Upon arrival security was escorting a street lady off property. Pool was closed . But it was close to other places to eat and shop. Rooms were clean .

Found bed bugs in our bed our room was disgusting, bed had stains on it. Front desk agenr even said it wasnt a safe area. They took money from my account after i was told i wouldn't be charged. Very unhappy.