AC Hotels by Marriott Houston Downtown

Exceptional

They right by all the good food places and nice scenery Nothing at all I loved everything about it

The room was comfortable and new The property is in downtown , by night it doesn’t feel a safe area. Lobby is dark . Breakfast very basic . At overall too expensive for what you get

Good

Bad

Pleasant stay. Friendly valet staff and breakfast staff

Exceptional

It was an amazing experience quick in and out

I complained multiple times about guest staying in room 420. They were loud and fought at 2:30am waking me out of my sleep. I called the front desk and complained twice but the noise continued until 4am. I had a 6am flight and was unable to sleep even though I used the hotels ear plugs which were none effective. I asked to be compensated when I checked out and was told management would get in touch. I am still waiting on a response.

There was a used bar of soap in shower and the shower kinda smelt like tap water which makes sense but rather not smell it. The sink wasn’t very efficient in draining and it was definitely loud. They had a sound machine which was nice, had ear plugs, hardwood floors, amazing staff, good location.

Exceptional

Very good

No microwave in room

I didn't like the amount that was held for incidentals.. Make people aware in your statement about price.

The view and staff was everything

The view and staff was everything

Bad

It is a good location and secure area to walk around

El staff muy amable, el cuarto limpio y silencioso, muy bien ubicado. un Starbucks dentro del hotel lo cual me parecio muy bien.

You are in the best area of downtown. Close to everything. Everything has high standards

Exceptional

Everything about this property was amazing

Passable

I’d skip the breakfast - it’s definitely not worth the extra cost. The selection was pretty disappointing. They had scrambled eggs and a few random lunch meats, but no bacon, sausage, hash browns, or really any of the normal hot breakfast options you’d expect. For what they charge, I expected a much better selection.

Check in was effortless with a friendly accommodating staff. The security feature in called elevators when getting to your floor was appreciated. The room was spacious, modern and welcoming. The bathroom was lovely and rainfall showerhead was EVERYTHING. Good location too!

Great property! Staff was awesome and the location is amazing.

Good

Easy check in and valet parking. The lounge downstairs is very chill for a night cap.

Front Desk morning staff was excellent,so was breakfast staff at restaurant. The room was clean.The hotel is right next to the train, but did not bother me at all. Would stay here again. This is probably the best AC Marriotts I've stayed in

Mahogany was amazing! She was very helpful and knowledgeable during my stay! I would defiantly stay again.

Awesome stay! Close to railway

Awesome stay! Close to railway

Exceptional

Staff was very friendly and an accommodating! The rooms are nice, clean and the bed was very comfortable.

Good

Good

I find my entire stay to be amazing at this hotel the staff was very polite and knowledgeable.The hotel is maintained well and my room was awesome.I will definitely return 👍

Good place

Great location

Awesome inside, regular outside (homless people)

可以步行至市政府、艺术学院、公园

Great and clean place. No parking so you must pay for parking.

Overall, the hotel was nice and clean the staff was friendly. The only thing that I didn’t like was how there was no microwave in the actual hotel room and the hundred dollar incidental fee per night.

Being a smoker and sitting outside throughout the day polie and security did a great job with the homeless attempting to stop them from begging from the guests. Th

good staff

Excellent location, Great Staff !

Great place to stay. No pool

Had a 1 night stay at this hotel. It was a really nice and spacious room. The bathroom is spacious as well, which is very rare to see in other hotels. The staff was attentive to our needs. Valet is kind of pricey for overnight, but we just parked at a parking garage a block away. I would definitely recommend if you are staying in Downtown Houston.

Only issue is several unhoused people bothering as soon as you leave the hotel.

All staff were very friendly and polite. Lots of smiles, REAL SMILES!! We will return.

Great location! Perfect walking distance to Daikin park!

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Located in the heart of downtown Houston. The rooms were clean and spacious. Nice sized shower with both a handheld and rainfall sprayer. Television had good coverage between regular cable and internet. Breakfast was somewhat subpar. Very limited selection and the items I ordered took much too long to come out. I would suggest passing on the breakfast and go outside the hotel. Overall..good value.

Everything was great and staff were extremely helpful!

The young lady Courtey at the front desk was awesome. Very professional and knowledgeable about the surrounding area.Check with to ensure were having a great stay.

Room was very clean and spacious. Great Showers! Staff was very friendly and well trained. Great Bartender! Convenient to Daikin Park for Astros game. Will definitely stay here again.

Very clean, great bed and shower had great pressure! We will be staying there again.

All the staffs are accommodating and helpful .

Mattress wasn't comfortable, but the room was nice

Clean and comfortable. Everything was so great.

Amazing experience

it was nice

Room was so comfortable and the staff were great!

The breakfast choices were limited

Great for solo travelling

Staff was nice. Room was clean. Was only able to eat oatmeal at breakfast due to lack of gluten and dairy free options. Was only a few blocks away from the convention center so not too bad of a ride. Curtains didn't quite fit the windows. Need more towels in the future also. Wish they had queens vs double beds also.

Excellent property & very cheerful, helpful staff. Excellent food and drinks at the bar. My only complaint was that the sink drained slow and the hair conditioner bottle in the shower was empty. But very nice property.

Room was very nice. We enjoyed a drink from Blue at the hotel bar. There were also some nice bars and restaurants within walking distance.

For the purpose of our trip, this location was perfect! We were in Houston to watch FIFA game at NRG stadium. Red train line was literally in front of hotel which brought us directly to stadium. This hotel was also located in a very nice & safe part of downtown Houston. Lots of bars & restaurants in the area. The staff at this property made us feel welcomed! So polite and professional.

Delightful hotel and staff.

Great hotel room, Starbucks in the lobby and a tram stop out front.

I loved the Front desk staff, they were helpful and kind. It was a pleasant stay for sure.

Upon arrival, the young woman who checked me in gave me several choices on my room location (different floors, near the elevator or not, etc.) She was so nice and friendly. I had a little night cap at the bar before heading to my room and had a wonderful time! The bartender (Justin) was so great! He made my night. The burger on the menu surpassed my expectations too! Headed up to my room and everything was in its place, spic’n span CLEAN and comfortable. I’ll definitely be back.

Easy checking, great room and good location. Inside rooms are super quite!

The valet attendants were also fantastic. I didn’t catch their names, but they were friendly, professional, and always retrieved our car quickly. The room was beautiful, well laid out, and the shower had perfect water pressure. One small recommendation would be to address a slight older carpet smell in the hallways. Adding diffusers or a pleasant scent could make an already great experience even better. I loved the added security of needing a key card to access the guest floors, and having both armed security and a police officer on-site at night provided extra peace of mind. I brought my fiancé here for Father’s Day, and he absolutely loved it. The location was perfect, with a food hall right across the street and easy access to downtown Houston. Although the hotel is across from the train station, we couldn’t hear the trains from our room at all. Valet parking was a little pricey, but that’s to be expected in downtown Houston. Overall, the staff, location, cleanliness, and value were excellent. We would definitely stay here again. Keep up the great work! ❤️🏨✨

Excellent customer service

Great location, nice clean small rooms, decent bar, great staff.

Clean Room.Great staff

The lighting was dim throughout hotel. Inside the room, lights were fine, however wish the restroom lights were brighter. For woman applying makeup, bringing extra lighting and personal hand mirror is highly recommended. Bed was comfortable and room had adjustable AC access. No parking available, only valet. We were told valet would be a one time charge of $50-$60, but ended up being a total of $70 with service fees and taxes!(Which was not explained to us over the phone when we called to ask) Overall, overnight stay was decent, but wouldn’t really recommend.

10/10 experience, friendly staff and clean rooms

Starting with the valet and check-in service, the associates were extremely welcoming. I had a slight mishap but the front desk assisted in resolving it. Overall, great location, great room, and great service!

Awesome

Very clean and located in downtown Houston around a lot of restaurants

Room and staff were great. The breakfast buffet could definitely be improved upon.

Good

Great stay

The elevator stopped working and it was inconvenient

Room was comfortable, but there is a tram that runs adjacent to the property very late into the night and early in the morning

👍

The elevators stopped working so that was inconvenient and the room door would close shut.

When I got there it was ok, the staff was good but the hotel itself self wasn’t that good. For the price I would expect a lot better. My sink was clogged up and the elevator stopped working a few times on my two day day. I mean it isn’t that bad but if your going to pay that much might as well stay somewhere else.

Stayed for One Night while Enjoying an Astros Game. No Problems. Staff was Friendly and Helpful. Property Was Clean. Starbucks and Bar were on Property. Within Walking Distance of Ballpark.

Breakfast was great, staff was friendly, the only thing to be cautious about is the amount of homeless people surrounding the property but security is on sight.

Booking this hotel I had high expectations since at other AC hotels I had an amazing experience. However, this property was a bit different. This hotel is located downtown Houston so please be aware of the many homeless people hanging around. Checking in was breeze everyone at the front desk was friendly and helpful. After checking in we decided to grab a drink at the hotel's bar and the bartender there was extremely rude. Questioning why we were asking questions about drink ingredients and overall being rude and unprofessional. Needless to say we never returned to the bar our entire stay. The hotel room was okay smaller than expected. The bed was really soft. The housekeeping staff were really friendly and helpful. Having a Starbucks on the property was a plus for us unfortunately one day of our stay they had to shutdown due system failure. My only suggestion is to train the staff on customer service and professionalism. Myself among other visitors wasn't pleased with the unpleasant service we received for the price we had paid.

The breakfast buffet was a little unusual with cold cuts instead of bacon or sausage. But the waffles were good and there was a good selection of fresh fruit.

Location was great and the Starbucks attached to the hotel was definitely a bonus!

I’m sure it’s a nice hotel but what they don’t tell you is that even if you book on here and pay in full, SIX MONTHS in advance, they can still be overbooked (because rewards members take precedent?) and move you to a Holiday Inn several blocks away once you arrive. No prior notice (even though this was already decided prior to our arrival). It was extremely inconvenient and disheartening. I’m sure it’s a nice hotel but we didn’t make it past the lobby. Valet people were super nice and the manager was nice enough and apologized but the way this all works is just insane.

Friendly staff, clean facility, convenience of a Starbucks in the building

Austin and Sara were amazing. They listen provided me a tooth brush and tooth paste. I left my at home, share info on the area and were very professional and friendly.

Property in a great location!

Clean room spacious, friendly staff!

There were homeless people all around the hotel begging. Valet was SIXTY FOUR dollars a day. The lobby gave luxury vibes but the actual rooms and hallways gave MOTEL. Rooms were super SMALL I could reach my leg onto the other bed from my bed . LOW WATER PRESSURE from the sink . Bathroom shower was nice . Staff was mid could’ve been more welcoming . The staff when I was leaving was fine . This place is overly hyped .

I

The overall experience was amazing. Small hotel with a large hotel feel. The employees are all super amazing and friendly. Willing to assist with any request and just made it an enjoyable stay.

Na

The valet was horrible … worst valet I have ever experienced very unprofessional

Clean

The host was very helpful and pleasant

Everything was great!

Great stay. Hotel has a great location to everything you'd need during your stay.

Beautiful

Rooms were clean, showers were unique

Yes..good services...just ...my reservation is king side....and in front desk give me double bed...

Yes everything was clean

Great room!

Room was fine but issues with toilet not flushing; then lobby restrooms were shut down. Elevators stopped working so it was quite a hike to the 9th floor. Egg dish on buffet was cold. Just lots of little things.

I had an amazing stay at AC Hotel. The property was spotless and truly felt luxury from the moment I arrived. The staff was welcoming, professional, and went above and beyond to be accommodating. Despite the challenging weather conditions in Houston, they handled everything with grace, patience, and genuine care. You could tell they truly wanted guests to feel comfortable and taken care of. I would absolutely stay here again and highly recommend it to anyone looking for a clean, upscale experience with exceptional service.

Friendly staff. Great location. Very clean room.

It was clean and very quiet . Location was great for the bars on main took the metro that was right in front of the door. Would book again

Beautiful and clean room! The staff were super personable, helpful and kind also!