SpringHill Suites by Marriott Dallas DFW Airport N/Grapevine

Staff were not super friendly or helpful. Didn’t appreciate the loud construction happening in the room next to me this morning either!

We stayed 2 nights to attend a music festival at Texas Motor Speedway. Close shuttle to the airport. About 20 minute uber to TMS(depending on traffic!) All staff members were super friendly and helpful. The hotel was clean and quiet. Rooms were comfortable and morning breakfast and coffee was very helpful in planning our days. I would come back and recommend to others.

Under construction.

I like the option of the suite with a sofa bed. It was clean and pool was nice.

Major construction all over the hotel. Lots of noise. No warning on website or check in

Airport shuttle was very convenient for late night flights. Stay was very helpful and courteous. Rooms and hotel is a bit out dated and lighting doesn’t help the hotel look good.

Hassle free,

Super limpio

Room was clean and comfortable. The morning free breakfast and coffee was fantastic!.....and so many items on the healthy side. Really loved that. I will definitely be back with visiting the family in that area.

the renovations taking place. What I did not like was that I was not aware of the renovation station stay, and there were no discounts to offset.

Plenty of better hotels in the area

Breakfast was good. Room was way bigger than expected and super clean. Staff was amazing from the moment we got there til we left! Honestly nothing. Value was perfect, room was perfect, breakfast was great, pool was great. Overall great stay!

The staff was all very helpful and very cheerful. The only thing wrong with the room was there was no coffee table.

Room says up to 5 people with one king bed and sofa bed. Sofa is not even close to a bed, no pull out, you just take off the sofa pillows and thats it. How on the hell is that considered a two person bed??? It was hard a rock. Never again

Love it! Def recommend for your stay!

Very clean and spacious room and staff are all friendly

Breakfast very good. Pool and hot tub excellent. First floor location would not allow us to open our drapes with parking right outside window. Breakfast hours could be expanded.

Great location and very friendly staff. The beds are a bit firm for me but honestly everything was really great.

Great experience overall.

The room was clean and comfortable. The breakfast is ok. The evening staff was very nice and welcoming (Jacori)

Shower handle broken no hot water

I love that this hotel has breakfast

Everything was as expected

Breakfast variety good. Room clean. Staff friendly. Will come again!

..Perfect if staying for a short time in Dallas close to the airport and outlet mall …Also the breakfast included was great and worth the price included in the stay.Staff were friendly and assisted with the free shuttle to the airport. Nothing

Everything was great! We came in late and the front desk staff were welcoming and quick. The breakfast was great. The food attendant was helpfull, and observant. We really enjoyed it, just wish we could've stayed longer. As my 4 year old said, "Mommy, this place is great, can we live here?!"

Horrible experience. Paid for this ahead of time online through my booking.com app. Front desk claimed it wasn't paid for yet, so wouldn't put us in a room. We had booking.com representative call directly to approve payment for processing, so we were let in a room, only to receive a call immediately after check-in that we need to vacate the room as they couldn't verify payment at the front desk. It quickly became obvious that the front desk person was being petty and vindictive. If my employees acted like this to my customers, I would immediately fire them. Let the customer in the room, and then deal with booking.com as they're clearly not an unknown company. Especially considering the front desk agent had proof of payment for the room. Poorly handled in all ways.

The pool was not heated like stated.It was so cold we didn’t swim.

Very clean

Everything was great except the upkeep of the hot tub. Just needed a little cleaning. There is construction in process but not a bother.

The staff are very helpful and the hotel is clean. Family friendly too. They’re doing some renovations there. Would love to see how it looks like when they’re done

Start to finish, they were top notch! They went out of their way to make sure everything went smooth for us!

It was a great stay and fun time!

The front desk staff was pleasant and handled everything smoothly. The hotel is currently undergoing construction at the front entrance, which made the exterior less polished, but it seems like these updates will improve the overall experience once completed. Overall, it was a functional and convenient stop with decent service, just not as updated as some other options in the area.

Bueno bonito y a buen orecio

Room was comfortable and clean. Bed was comfy. Pool is great but no bathroom in the pool area so have to walk down the hall. Hard with kids and not safe for other hotel guests who are walking down the hall with the wet floor

The breakfast was okay. Location is great. The room was HOT, as was our entire floor. I turned the thermostat down to 65° when we arrived, and the lowest it got was 71° which made for a very rough night, especially with the already uncomfortable beds.

Staff was very friendly and helpful. Great amenities. Our room was very clean.

This hotel is great and they went above and beyond to make our stay great. The food was great and they provided ample portions.

Clean and convenient I paid when I reserved. They charged me for the room when I gave them a card at check in. Still have not received word about correcting this or refund.

Helpful staff

Staff was very kind. Very helpful and Informative

The water was very dirty in the whirlpool. The whole pool area needs new water and a point job. In our room there was water stains in the pictures on the walls.

Nice, clean and conveniently located next to the mall.

I like the location the size of the room and the fact that they had a shuttle that took me where I needed to go for free.Each day Didn't like that when I booked an extra room, they wouldn't leave me in the same room.They put me in a different room even though I was one person and only needed one bed, because of the third party booking, apparently it was a queen room instead of a king, which I thought was a bit ridiculous, and on the last day before checking out when they switched my room, they put me next to rooms that were being renovated.So early in the morning on that wednesday, I was awoken to banging,hammering,sawing, and all kinds of other construction noises that might as well have been inside my room. Yes, I was leaving, but it would have been nice to not be awoken to that early in the morning The weekend staff upon arrival were great.And the shuttle staff was really nice, too. The fitness center, not too much going on there. And for someone like me, I like to use that, but it was really small. But did have a pool, and a jacuzzi would have much rather had a bigger gem with more equipment, but it was still okay. I didn't mesh too well with the hotel gm when she arrived there.

What is the point of having an airport shuttle if you can’t leave your car, won’t stay again

None.

Great hotel alrhough you hear the airplanes.

This hotel was excellent! Our flight got cancelled and we needed overnight accommodations! The staff was amazing and the free 24 hr shuttle service to the airport was so helpful! Would stay there again if ever in the Dallas area!

I like the first four days that I had gotten there.The staff was great from friday over the weekend. Shout out to Kyra who is really great, as well as marquell. Pretty much all the staff that was there for the first few days were great. I was on the fourth floor in room 401. I like the fact that it was near the mall and a lot of other places to eat and some other hotels where I could go to a bar. What I didn't like was the last night of my stay.And my checkout process, or what I awoke to on wednesday, in room number four nineteen. I had booked a room an extra stay from tuesday to wednesday.May sixth. I was told by the general manager sunita that I couldn't stay in the same room.Because I was in a king bed, and I booked two double queen beds for my last reservation.Seriously, it's the exact same room.Except for the beds, why make a guest go through the hassle of switching rooms on the same floor just because of the beds come on, thats ridiculous. she is a rigid person from my observation of the way she spoke to her staff. The whole vibe changed when she was present. Yes, she's running a business, but she also needs to have a person side a compassionSomewhat, and not be such a stickler about every little thing, by the book.There is a certain aspect to keeping your guests happy and wanting them to come back. The room I was changed to number four nineteen was directly connected to a room where they were doing renovation.I was awoken at about eight o'clock in the morning to banging drilling hammering, probably even before eight, because I was laying in bed for a little bit trying to drown out all the noise before I called downstairs to the front desk at eight thirty. No guest, myself or otherwise should be put next to a room where they are going to be renovating it early in the morning, actually, they were renovating several rooms in that area.So clients or guests should not be placed next to them. When you're on vacation you want to relax You don't want to be woken up early in the morning by drilling, banging, sawing, hammering. Your general manager needs some people's skills and needs to be a warmer person. the other staff were great.

The staff was amazing. I graduated during our stay from out of town and they were hospitable and offered the type of service that you don't really find. My only question/concern was that the rate provided was $120/night through the third party and when I checked out, the 2nd and 3rd night were a different, much higher rate. I asked the staff and she said that after that first night, she isn't in control of what they are going to charge. Someone might want to look at that.

Great location, amenities and wonderful facilities.

Room was very clean, staff was very friendly and the breakfast was really good and gave a good assortment to choose from.

Great location and a wonderful stay Nothing

Breakfast is very good

Did not eat breakfast. Very clean premises. Courteous staff

Staff is great!!!! They have a shuttle to the Gaylord and airport which I found very useful. They are in the process of renovating...My room was clean and the bed comfortable.

The king suite was clean. Staff was friendly and welcoming. Breakfast was nice. The spinach quiche was good. My only issue was there was one TV that sat in between the bedroom and living room. You basically had to swivel it towards the room you are in. In turn, if you were watching it in the living room, all the light would shine into the bedroom. That might sound like it is not a problem, but it was to my wife and I. With that in mind, with the great rates and the quality of the facility, i would not hesitate to stay there again.

The hot breakfast was ok but could be better

Everything was great. Breakfast was standard. It was hot and tasted fresh. Once in our the desk staff called us to make sure we were comfortable and if we needed anything

Amazing stay

This was one of the best breakfasts I have had in the past 10 years. Fresh and tasted good. The spinach quiches were awesome.

Excellent!

Room was clean and comfortable, staff was friendly and the breakfast was good. I will stay there next time I'm in the area.

Clean room, nice staff, great breakfast, very convenient location.

Wish they had another choice besides sausage for breakfast

Had inquired prior to arrival re shuttle, received no reply. Day of arrival, had to phone hotel for shuttle. Being from Canada is long distance charge. Hotel wants to know which courtesy location I am at, at terminal B. Ask where would I see this, condescending reply, mam signs are all around you. Found one inch sign on pillar. Not impressed.

Clean room

The TV is in an awkward area honestly

Because 2nd floor has a bad odor throughout the whole floor, smells like a clog toilet with poop on it. Basically saying smell like s*** the entire floor Respecftfully

Great location, spacious and very clean room, safe and plentiful parking and a good hot breakfast every morning. The desk people were fantastic - helpful and very friendly too.

The couches and pillows in the room were old and needed cleaning. There was a constant noise, like an electrical high pitched humming, that was very irritating. Room was a bit cramped and the mattress was uncomfortable.

It was good

We arrived a couple of hours ahead of checkin and they allowed us to check in early. The room along with the rest of the property was very clean, and smelled nice. The pool was nice and the hot tub was hot. Breakfast was on par. The location was great being right by the mall it was close to attractions and shopping. All in all a great stay. We will be back.

We didn’t use the Airport Shuttle.

N/A

Great location. Bonnie and Clyde’s cafe at the Hilton w/in walking dust or they have a shuttle was great food. Staff was professional and attentive to ur needs. Breakfast was excellent. I will stay here again

Hotel was clean and breakfast was good. Pool and hot tub are indoor and stay open late. Convenient to restaurants and shopping!

Bed was saggy. Someone banged on pipes in the middle of night.

Staff was friendly.

We stay here often when we come to Dallas. It has been our favorite hotel. Someone called our room from 5 am to 9 am every hour waking up my babies who I couldn’t get back to bed making a really awful start to the morning. I asked to speak with the manager and was told she’s not available when she called 5 min prior to me going down to find out why they kept calling. Turns out they needed my card on file for incidentals. They took that card at check in.

Friendly staff, clean rooms. Breakfast was average but quite a bit of options to choose from. Good location from surrounding things to do.

It worked great for my short stay in DFW for a weekend family event.

Would book again

Staff nice

It was ok.

Rooms were good

Best handicap facility I've stayed in. Wonderful breakfast. Lovely staff. Visually pleasing.

Great hotel and staff

The staff was great. The shuttle service was wonderful and the rooms were excellent.

Great

Front desk help was kind and efficient

Everything was excellent. Thank you!

Thank you

Check in process was quick and staff was friendly. Room had everything we needed, was clean and very spacious! Breakfast buffet was appetizing and had a lot of variety!

Perfect

Clean room nice staff

The br akfast was “meh” very limited choices. If you didn’t want the egg sandwich or the egg white option thing. You had oatmeal, cereal or bagels. That was it! I have had better breakfasts at cheaper places. That being said the room was clean and comfy. It was a nice stay other than the slightly disappointing breakfast! I would stay there again but I would bring my own breakfast next time…

Very friendly staff, clean comfortable room.

The beds were comfortable and the room was spotless. Breakfast very good and staff was very polite. Hotel needs the TV upgraded. Picture wasn’t very good Other than that it was a great stay!

There were no instructions for TV, the TV wasn't on a wall in front of the beds making it difficult to view, soap/shower gel/conditioner bottles in the shower were all filled with the same gel, carpet and couch were old and dirty, towels and bedding felt like sandpaper. I would not stay here again.

Yes, this hotel is great. Every staff member treated us so well and made my celebration of my 17 year old daughter and wonderful memory. We'll be back in February 2026.

Staff were great

good people

It had its downsides but I'd stay again. The less than perfect water pressure in the shower was mildly annoying but I’ve had far worse shower situations while traveling so it only meant a slightly longer rinse time. Not a big deal. The cons were so minor, I'd stay again.

Room was clean, staff was great. Breakfast was great.

Nice

Good place

You can not leave your car at this property and take the Free Airport Shuttle to the airport. Or they will tow you. The listing needs to spell this out, because it is very deceiving. It states free hotel parking and free hotel airport shuttle.

Everything good

Everything was great!

Perfect

Staff members provided stellar service

The evenings front desk lady was amazing! She made us feel like family. She talked and laughed with my niece and made her comfortable which is no small task with her!

Turned away for no documentation on Service Dog! Ridiculous...room was already paid for, had to wait incredibly long just to try and check in..service was unfriendly and very unhelpful

Muy bonito el hotel y el desayuno muy variado gracias

Clean room, friendly staff, and amenities.

Good

Nice room, comfortable bed, great location and friendly staff.

Staff was courteous, rooms were clean and breakfast was awesome.