Holiday Inn Express & Suites DFW - Grapevine by IHG

Clean, friendly staff, nice decor, terrific complimentary breakfast with eggs, sausage, pancakes, toast, bagels, biscuit, gravy, potatoes.

no problems

The only thing that was good was the front desk lady

Beautiful, clean and quiet. Nice staff.

Clean and nice

The rooms were clean and the staff was very friendly

The staff was friendly and found us adjoining rooms for our family to be together. We appreciated that!

The staff was friendly and found us adjoining rooms for our family to be together. We appreciated that!

Clean hotel, good coffee. No issues during stay. It took a while to get checked in because it was busy and only 1 person at front desk… but after that, all was well.

Good breakfast

Small room, which was clean. Hallway carpet needed cleaning. Good place for weekend stay. We didn't use the hot tub since air temperature was high.

I love this hotel I’m gonna book again

Clean room

Very good

The property looked rundown on the outside. The plants in the front are dead. The signage is not all lit up. The elevator kept getting stuck. The towels at the pool were tiny. The pool needed to be vacuumed. The breakfast was fine. The coffee was good. Staff not very friendly.

Air conditioning very loud Appliances older

Shower

The bed was comfortable and the room service I was told that I could ask for a late check out the night before I left meaning so when I had to check out instead of 11:00 am it would be 1:00 pm just to be told the lady at the front desk didn’t put in my membership id mind you that I have stayed at plenty of hotels and was able to do a late check out never was asked about my membership then when I arrived there the lady wasn’t at the desk she was in the chair half sleep I had got there around 5-6 pm

The bed was comfortable and the room service I was told that I could ask for a late check out the night before I left meaning so when I had to check out instead of 11:00 am it would be 1:00 pm just to be told the lady at the front desk didn’t put in my membership id mind you that I have stayed at plenty of hotels and was able to do a late check out never was asked about my membership then when I arrived there the lady wasn’t at the desk she was in the chair half sleep I had got there around 5-6 pm

Always a good stay when I'm in Grapevine.only issue was towels had black stains.breakfast was good the biscuits and gravy were very good.love the warm cookies in the afternoon

While say wait a minute to the cleaning lady she still just came in and fought with me when I asked her to get out and we didn’t need new towels and almost a month after I have checked my incidental deposit still has not returned my account. It’s still pending

No curtains to block out light

Nice staff, gym, clean No curtains to block out light

Breakfast and extended checkout

Breakfast and extended checkout

Only a 5 min drive from the festival

I like the location, close to the hotel Has a free shuttle for specific hours 9-12nn & 5-10pm Free coffee and tea all throughout my stay Cookies and cold water in the afternoon for guesrs Breakfast was decent. Wish they served bacon or changed the menu every now and then. Better lighting for the desk area to work on. Pillows were too soft and the mattress too. For rooms on the first floor, since windows are facing the parking area, wish there was a way to have the window drapes open without being seen from inside....

I like the location, close to the hotel Has a free shuttle for specific hours 9-12nn & 5-10pm Free coffee and tea all throughout my stay Cookies and cold water in the afternoon for guesrs Breakfast was decent. Wish they served bacon or changed the menu every now and then. Better lighting for the desk area to work on. Pillows were too soft and the mattress too. For rooms on the first floor, since windows are facing the parking area, wish there was a way to have the window drapes open without being seen from inside....

We stayed for one night as a layover, and the entire staff was wonderful. From the driver that picked us up to the night reception staff. Friendly, happy, and a pleasure to speak with.

I like the fact that you have shuttles to and from the airport, thank you! I would of gave 5 stars but the coffee maker was down.

Good until they charge me double

Good until they charge me double

Exceptional

House keeping was banging on the door at 0830 I yelled no, 0845 yelled no again, 0900 called the front desk and it stopped… irritating asf. Exposed wires by the elevator where an outlet or something goes. Crazy liability

Everything was good

Breakfast was hot and plenty of options . Beds a little lumpy and shower was broken in the middle of the pipe .

Good

Convenient location rooms were decent. Staff was very friendly. Breakfast was decent. The beds were a little firm, but not terrible

Breakfast was hot and plenty of options . Beds a little lumpy and shower was broken in the middle of the pipe .

Convenient location rooms were decent. Staff was very friendly. Breakfast was decent. The beds were a little firm, but not terrible

I admit I am OCD when it comes to hotel accommodations. I bring my own cleaning supplies and disinfectant. I will say after my own "wipedown" my lysol wipes were completely clean! Not a speck of dirt to be seen. We were very happy and comfortable in our room and would definitely stay again. The free coffee in the lobby was great!

Very nice ! Its our favorite hotel every time we go out of the country

Everything was great during our stay

The beds had plastic on them and it was annoying. The pull out bed had a stain on the bed and the mattress (nasty).

Na

Staff very responsive

We always enjoy our stay here when we go to grapevine

I disliked the first floor , the room smelled like mildew

Staff was friendly but the hotel is run down. Ceiling had holes. Lots of touch up spots on walls painted wrong colors. Tub felt like it might fall through the floor. Loose tile by elevators. Floor had lots of soft spots. Hotel seemed runned down. Would never stay in this brand again.

Clean room and nice staff

Very mid for the price. Bedding stained. Hot tub did not work. If you don’t mind the smell of weed everywhere you go it’s not too bad

Clean room and helpful staff

Breakfast

Clean, good breakfast

Amazing staff at the front desk.

Pague por una habitación con das camas y me dieron una con una sola cama en la primera noches, me han dado dos camas hasta la segunda noche, me comentaron que me harían un descuento y no me han dado descuento.

Good

Staff was accommodating. Hotel was not the greatest.

I discovered a live cockroach on my bathroom floor and visible mildew/mold on the bathroom ceiling during my stay. I have photos of both. These are serious health and sanitation violations that no guest should ever experience. When I contacted IHG, they offered only 10,000 points - inadequate compensation for these conditions. I would not recommend this property and urge management to address these issues immediately. Future guests deserve better.

I had a very nice stay. Clean room and breakfast was tasty.

Excellent!

The shuttle going into the hotel was disappointing. I jumped in the shuttle and they told me to get off as it was not mine. I called the hotel and they sent the same shuttle. I spent over one hour dealing with this

The airport shuttle to DFW runs until noon, then takes a break for a few hours. On the plus side the rooms a big and it's easy to find room for a suitcase. Breakfast was good = as expected for HIE.

Shower water-pressure was a joke. Sink did not drain well. Mat stuck to bathtub floor hiding who knows what. Toilet was crooked, wobbly, and slow to flush. Bedding seemed clean. Room was quiet. We were only in town for quick shopping and picking someone up from the airport. Would not stay here again.

0clean and comfortable

I was staying at this hotel because a family member was at the local hospital. It was convenient with lots of food choices all around.

Lobby look newly refurbished. Butbthe rest of the hotel isnt. The pool was out and that was the main reason we booked there. Our main plans weren't till the next and we wanted a chill evening in the pool.

This Holiday Inn Express was very clean and nice. The staff was very friendly and helpful. Breakfast was also very good.

The room was very clean and quiet.

The staff was nice . I requested early check in and my request was granted . I love the place. It was clean, quiet and safe.y entire stay was excellent. I will keep coming back to this place .

First room had leaking toilet and smell terrible, we were moved to a different room and the bottom sheet had blood stains, aside from the staff the property is in bad shape.

Clear, comfortable bed and close to the airport. It could use some updates, but was a good option for an early flight out of DFW.

Great place !

Great breakfast, amenities, and proximity to Grapevine. Would definitely stay again next time I’m in town. Just be sure to bring some white noise or ear plugs…the person above me sounded like an elephant going across the room all night. The shuttle to the airport was an added bonus.

The room was clean and comfortable. Breakfast was typical for hotels. They do have long term parking for the airport, up to 14 days.

The only issue was the deadbolt in room 240 did not latch. We did make them aware at check out (it was a 1 night stay & we were prepared in case) that the bolt didn't latch. It is our favorite little hotel as it's in a great location. Not to busy of an area, close to multiple restaurants, right by main event, rooms are always clean, and staff's always been kind each stay!

clean room and amazing staff. We stay here when we have to fly out early. Close to airport.

Good hot breakfast, nice employees, and comfortable beds! The room had broken tile in the bathroom, and the hot tub was broken which was disappointing to my husband. The Holiday Inn shuttle from airport only runs mornings and late afternoons. If you need a ride midday you can always catch the free Grapevine shuttle.

Nice lobby Easy check in Professional staff

They should really start breakfast at 0500 for folks that have early flights. If you have to be at the airport for a 0700 flight you have to be on the first shuttle! They could at least have continental breakfast items out early to grab and go.

Older hotel but very clean.

The hotel is dated and the breakfast is lacking, but the beds were comfortable, the sheets were very soft and we were close to the hotel at a very affordable price. Would recommend if you need a place to stay for one night

Convenient. Accomodating. Professional.

Staff

Room was clean, staff was very helpful, knowledgeable of the area and very friendly.

We rented the hot tub room. It was more like a jacuzzi, and that’s ok… however the ceiling above the tub looked like it had extensive water damage, the room wasn’t updated more of an older style room without any way to charge phones etc. The lighting in the actual room was poor, the box springs looked like it needed to be replaced as there was a visible bend on it from just looking from the front door, and we had tiny black ants in the room. Other than that the stay was ok… wouldn’t give it 4 or 5 stars especially for the pricing.

Staff, clean room. Shuttle access

Great hotel with great breakfast. If you are flying in late and need a spot to stay this place is great.

Clean room, convenient location, and awesome staff!

Room was clean and staff was very helpful.

clean

The front desk staff, Sarah I think was her name, was amazing! She went above and beyond to help me out in every way possible!

Both

The holiday inn express franchises have been improving they offer a nice breakfast and have a small market in addition to comfortable rooms I did 4-stars here because the one near galleria in Houston is nicer overall it was good

It was cool

Update needed

Nice

Everything was wonderful!!!! My second stay here and will not be my last

Room fine, staff courteous, however wifi does not work. None of my devices would connect via the hotel sign on page. After reporting to front desk i was given the number to call tech support as front desk was unable to do anything. The tech was unable to help either. I was switched to a different room as staff thought it was a room router issue. The wifi did not work in new room either and I was told maintenence was off that evening so nothing could be done. My children were very disappointed to not have internet.

No options and no good flavor ...

The menu was ok. Hotel conditions were poor. Elevator buttons had been pushed through their mounting plates forcing us to press the buttons through a hole ( 1st and 2nd floors) . Large accumulation of leaves in the parking lot. No room to park and had to park in the movie theater parking lot. Could be to holiday .

The rooms were clean, the bathrooms showed some age but they were clean. They had hot breakfast that was good. The staff was really nice.

It was okay…not great

Service was good, room and facility was clean, breakfast was good. The room and overall hotel could use some upkeep maintenance.

The stay was a great stay and I’m pleased. Will be back

The Holiday Inn Express & Suites DFW earned a 1 star only because they did not have anymore paid parking and the shuttle does not run until 5:00 AM. At least that is what I was told by the lady at the counter. If you do not have parking then that should have been said when we booked the hotel. It’s a hotel near DFW and didn’t have enough parking? That’s just bizarre. So, we ended up driving to The Westin Dallas Forth Worth Airport and they were very compassionate to our situation and gave us complementary parking and shuttle to and from the airport. That is where we will be staying from now on.

Room was clean and staff were kind, helpful and attentive.

Staff was great, room was clean and comfortable. Perfect stay.

Excellent staff

Clean room and staff

Staff was amazing! Room could’ve been cleaner. Was okay for a one night stay.

Room and beds very clean and staff very helpful

The room was clean, the staff helpful & friendly. I especially liked the complementary shuttle service to the airport, not only getting to the airport, but getting to the right gate/area in such a huge airport!

Cakcoroaches in the room and the building

Room was quiet and staff was great

Room was clean but needs updating. Bathroom floor tile was loose. Tub hardware was old. Ok for our one night stay. Breakfast was decent and included.

Room was great. Management and staff were wonderful. So helpful. I will definitely stay here again!

Everything was as expected. We have stayed there multiple times before.

The room was clean and the staff was great.

Breakfast was good