Holiday Inn Express & Suites DFW - Grapevine by IHG

I admit I am OCD when it comes to hotel accommodations. I bring my own cleaning supplies and disinfectant. I will say after my own "wipedown" my lysol wipes were completely clean! Not a speck of dirt to be seen. We were very happy and comfortable in our room and would definitely stay again. The free coffee in the lobby was great!

Very good

Very nice ! Its our favorite hotel every time we go out of the country

Everything was great during our stay

The beds had plastic on them and it was annoying. The pull out bed had a stain on the bed and the mattress (nasty).

It was OK, but the facilities were pretty beat up.

Good

Lots of wear and tear on the building…interior walls beat up, carpet was worn, towels were old and thin. The breakfast was below average.

Superb

Na

The location and cleanliness Nothing.

Exceptional

Staff very responsive

Good

We always enjoy our stay here when we go to grapevine

I disliked the first floor , the room smelled like mildew

Exceptional

Exceptional

Staff was friendly but the hotel is run down. Ceiling had holes. Lots of touch up spots on walls painted wrong colors. Tub felt like it might fall through the floor. Loose tile by elevators. Floor had lots of soft spots. Hotel seemed runned down. Would never stay in this brand again.

The ac didn't work all that great in the room. It was really brutally hot outside during our stay in all fairness. The bathroom in our room had a consistently musty smell and you could hear dripping coming from the exhaust fan

Clean room and nice staff

Exceptional

I was exhausted from delayed and cancelled flights. The staff was super friendly, made everything easy for me. Top notch!

I was exhausted from delayed and cancelled flights. The staff was super friendly, made everything easy for me. Top notch!

Very mid for the price. Bedding stained. Hot tub did not work. If you don’t mind the smell of weed everywhere you go it’s not too bad

Clean room and helpful staff

Pleasant

Breakfast

Front desk personnel were friendly and helpful. The bed was awesome!

Exceptional

Front desk personnel were friendly and helpful. The bed was awesome!

Everyone was super nice. Room was clean and comfortable. Breakfast was very good. The hall carpets need cleaning.

Everyone was super nice. Room was clean and comfortable. Breakfast was very good. The hall carpets need cleaning.

Clean, good breakfast

Amazing staff at the front desk.

Pague por una habitación con das camas y me dieron una con una sola cama en la primera noches, me han dado dos camas hasta la segunda noche, me comentaron que me harían un descuento y no me han dado descuento.

Good

Staff was accommodating. Hotel was not the greatest.

I discovered a live cockroach on my bathroom floor and visible mildew/mold on the bathroom ceiling during my stay. I have photos of both. These are serious health and sanitation violations that no guest should ever experience. When I contacted IHG, they offered only 10,000 points - inadequate compensation for these conditions. I would not recommend this property and urge management to address these issues immediately. Future guests deserve better.

I had a very nice stay. Clean room and breakfast was tasty.

Excellent!

The shuttle going into the hotel was disappointing. I jumped in the shuttle and they told me to get off as it was not mine. I called the hotel and they sent the same shuttle. I spent over one hour dealing with this

The airport shuttle to DFW runs until noon, then takes a break for a few hours. On the plus side the rooms a big and it's easy to find room for a suitcase. Breakfast was good = as expected for HIE.

Shower water-pressure was a joke. Sink did not drain well. Mat stuck to bathtub floor hiding who knows what. Toilet was crooked, wobbly, and slow to flush. Bedding seemed clean. Room was quiet. We were only in town for quick shopping and picking someone up from the airport. Would not stay here again.

0clean and comfortable

I was staying at this hotel because a family member was at the local hospital. It was convenient with lots of food choices all around.

Lobby look newly refurbished. Butbthe rest of the hotel isnt. The pool was out and that was the main reason we booked there. Our main plans weren't till the next and we wanted a chill evening in the pool.

This Holiday Inn Express was very clean and nice. The staff was very friendly and helpful. Breakfast was also very good.

The room was very clean and quiet.

The staff was nice . I requested early check in and my request was granted . I love the place. It was clean, quiet and safe.y entire stay was excellent. I will keep coming back to this place .

First room had leaking toilet and smell terrible, we were moved to a different room and the bottom sheet had blood stains, aside from the staff the property is in bad shape.

Clear, comfortable bed and close to the airport. It could use some updates, but was a good option for an early flight out of DFW.

Great place !

Great breakfast, amenities, and proximity to Grapevine. Would definitely stay again next time I’m in town. Just be sure to bring some white noise or ear plugs…the person above me sounded like an elephant going across the room all night. The shuttle to the airport was an added bonus.

The room was clean and comfortable. Breakfast was typical for hotels. They do have long term parking for the airport, up to 14 days.

The only issue was the deadbolt in room 240 did not latch. We did make them aware at check out (it was a 1 night stay & we were prepared in case) that the bolt didn't latch. It is our favorite little hotel as it's in a great location. Not to busy of an area, close to multiple restaurants, right by main event, rooms are always clean, and staff's always been kind each stay!

clean room and amazing staff. We stay here when we have to fly out early. Close to airport.

Good hot breakfast, nice employees, and comfortable beds! The room had broken tile in the bathroom, and the hot tub was broken which was disappointing to my husband. The Holiday Inn shuttle from airport only runs mornings and late afternoons. If you need a ride midday you can always catch the free Grapevine shuttle.

Nice lobby Easy check in Professional staff

They should really start breakfast at 0500 for folks that have early flights. If you have to be at the airport for a 0700 flight you have to be on the first shuttle! They could at least have continental breakfast items out early to grab and go.

Older hotel but very clean.

The hotel is dated and the breakfast is lacking, but the beds were comfortable, the sheets were very soft and we were close to the hotel at a very affordable price. Would recommend if you need a place to stay for one night

Convenient. Accomodating. Professional.

Staff

Room was clean, staff was very helpful, knowledgeable of the area and very friendly.

We rented the hot tub room. It was more like a jacuzzi, and that’s ok… however the ceiling above the tub looked like it had extensive water damage, the room wasn’t updated more of an older style room without any way to charge phones etc. The lighting in the actual room was poor, the box springs looked like it needed to be replaced as there was a visible bend on it from just looking from the front door, and we had tiny black ants in the room. Other than that the stay was ok… wouldn’t give it 4 or 5 stars especially for the pricing.

Staff, clean room. Shuttle access

Great hotel with great breakfast. If you are flying in late and need a spot to stay this place is great.

Clean room, convenient location, and awesome staff!

Room was clean and staff was very helpful.

clean

The front desk staff, Sarah I think was her name, was amazing! She went above and beyond to help me out in every way possible!

Both

The holiday inn express franchises have been improving they offer a nice breakfast and have a small market in addition to comfortable rooms I did 4-stars here because the one near galleria in Houston is nicer overall it was good

It was cool

Update needed

Nice

Everything was wonderful!!!! My second stay here and will not be my last

Room fine, staff courteous, however wifi does not work. None of my devices would connect via the hotel sign on page. After reporting to front desk i was given the number to call tech support as front desk was unable to do anything. The tech was unable to help either. I was switched to a different room as staff thought it was a room router issue. The wifi did not work in new room either and I was told maintenence was off that evening so nothing could be done. My children were very disappointed to not have internet.

No options and no good flavor ...

The menu was ok. Hotel conditions were poor. Elevator buttons had been pushed through their mounting plates forcing us to press the buttons through a hole ( 1st and 2nd floors) . Large accumulation of leaves in the parking lot. No room to park and had to park in the movie theater parking lot. Could be to holiday .

The rooms were clean, the bathrooms showed some age but they were clean. They had hot breakfast that was good. The staff was really nice.

It was okay…not great

Service was good, room and facility was clean, breakfast was good. The room and overall hotel could use some upkeep maintenance.

The stay was a great stay and I’m pleased. Will be back

The Holiday Inn Express & Suites DFW earned a 1 star only because they did not have anymore paid parking and the shuttle does not run until 5:00 AM. At least that is what I was told by the lady at the counter. If you do not have parking then that should have been said when we booked the hotel. It’s a hotel near DFW and didn’t have enough parking? That’s just bizarre. So, we ended up driving to The Westin Dallas Forth Worth Airport and they were very compassionate to our situation and gave us complementary parking and shuttle to and from the airport. That is where we will be staying from now on.

Room was clean and staff were kind, helpful and attentive.

Staff was great, room was clean and comfortable. Perfect stay.

Excellent staff

Clean room and staff

Staff was amazing! Room could’ve been cleaner. Was okay for a one night stay.

Room and beds very clean and staff very helpful

The room was clean, the staff helpful & friendly. I especially liked the complementary shuttle service to the airport, not only getting to the airport, but getting to the right gate/area in such a huge airport!

Cakcoroaches in the room and the building

Room was quiet and staff was great

Room was clean but needs updating. Bathroom floor tile was loose. Tub hardware was old. Ok for our one night stay. Breakfast was decent and included.

Room was great. Management and staff were wonderful. So helpful. I will definitely stay here again!

Everything was as expected. We have stayed there multiple times before.

The room was clean and the staff was great.

Breakfast was good

Everything was great friendly staff and such a peaceful atmosphere.

The check-in process was quick. The staff was very friendly and helpful. The breakfast was good. The hotel was very convenient to restaurants and some shopping. We enjoyed our stay.

The room was nice overall, but it could use some updates. There were no USB charging ports, and a bit of wear and tear was visible. The breakfast was excellent.

Good

Room was good and had everything we needed. And it was clean. One of two elevators was down and there is loud music

Room was really good and the staff was wonderful.

Room was dirty and staff were rude. I would stay anywhere else before coming back here.

We re-book at this location frequently! I book for my coworkers and everyone always has good things to say about this location. It's also close to our office out in Texas!

We re-book at this location frequently! I book for my coworkers and everyone always has good things to say about this location. It's also close to our office out in Texas!

Great stay. All our needs were taken care of. Front desk staff is very helpful.

I reserved room with two beds, got king with sofa...5 of us...very uncomfortable

Everything

Tucked away but easy access to walkable restaurants in the area.

Overall great hotel !!!

CLean room

The second big issue was your website says "free airport shuttle". that is a lie. Reality is: 1) free airport shuttle ONLY from DFW and not Love Airport 2) Irritated, but after I took the train from Love to DFW, and called for a free pick-up, the same manager on the phone--with zero empathy said, ' Oh, we do not run the shuttle to DFW between noon and 6 PM!! It as also not a par of the registration nor on the website. So 1/2 of the workday their shuttle is shut down. One more recommendation, 2.5 miles away there is another Holiday Inn with the exact same name (confusion??) and prices but they DO have a 5AM till 11PM free shuttle

Staff was very friendly and helpful. We were only there one night, so can't comment on housekeeping. The hotel is in average condition, I think in the next few years, the rooms/bathroom will need a facelift. Other than that, the stay was comfortable and affordable.

I tried to extend our stay for one more night and was told no because I pre paid. I was ok with getting another room but the staff wouldn’t help so I said I would go to another hotel so I did I went to the Hilton that was right in front of the holiday inn

Carpet in the hallway and room had visible stains.. couch has visible stains. Bed seemed to be clean and bathroom towels as well

breakfast and staff were great.