Hilton Garden Inn DFW North Grapevine

The property was conveniently located, with numerous dining options within close proximity. Additionally, the parking area was exceptionally spacious, providing ample room and easy access for guests. The carpet was in serious need of professional steam cleaning, and its condition was so poor that it actually ruined my socks. At a minimum, the hotel should provide complimentary slippers if the carpeting is not properly maintained. Additionally, the microwave was not functioning properly, and the television was outdated, lacking smart TV capabilities. If you plan to stream your favorite shows through apps such as Netflix or Hulu, forget about it. Overall, these shortcomings detracted from what could have been a much better stay. I expected a much higher standard of cleanliness, maintenance, and modern amenities from a Hilton establishment. Unfortunately, this experience fell short of the quality and reputation associated with the Hilton brand.

Service was exceptional and room was clean

Great place to stay, very accommodating. Beautiful patio, rooms are very spacious. Danielle at the front desk was exceptional. The only thing I would say is that the cost for the breakfast buffet is quite exorbitant at 16.95.

Superb

The smell of gas was so strong in the lobby I had to cover my nose when we walked through it. I couldn't eat breakfast there because the smell was so strong.

Convenient location, very clean

No complaints whatsoever. Great value. Not overpriced.

Staff was great, very helpful and friendly. Room was nice, spacious and clean. We did not have the breakfast but did have some drinks and an appetizer at the bar area. Everything tasted great. The staff got answered all our questions mad sure we got the shuttle to downtown for our event. Just a great overall stay.

The staff were great! There is shuttle that will pick you up from the airport and the take you anywhere with in a 5 mile radius. It’s a centered location with lots of food and activities around

Great stay

Everything was great

No breakfast. Location good We needed to get to airport earlier before courtesy transporte commenced. Reception was unable to help with taxi so we were left slightly nervous of timing.

Everything was awesome !

We talked with several different staff members during our one night stay. They were all very friendly and helpful.

Very pleasant stay. Clean, easy to check in and out. Nice indoor pool. Amazing area.

Very clean and close to the airport

Very good

Room was clean and comfortable. Very quiet atmosphere and staff was friendly and helpful.

Overall, my stay was good.

This was a quick stay with kids. We had two queen beds. The room was clean with professional bed-making. The front desk gave great customer service. The pool was clean and well-kept. Breakfast was available for an extra price.

Staff has good customer service. Clean room & parking was great.

Breakfast needs improvement

Very clean, great airport shuttle service. Room is a little dated. Staff are outstanding.

Staff and everything else was great

Exceptional

Great

Overall a plus

The shower was like one you get in a hospital. Wasn’t impressed

Very good

We stayed one night at the Hilton great location.

Clean room. Clean bathroom.

Staff were friendly and helpful, just completely stress free :)

Very good

Convenient to the airport.

Property and my rooms were clean and nice. The first night I was in a room with crazy loud AC. I called the desk but they said no maintenance was there and they were full. I told him no worries if they could fix it or move me to a different room that would be great. The problem I had was every time I talked to someone at the desk they didn’t know anything about the issue. No one had made any notes or passed along any of the information so every time I talk to someone, we were starting over from Ground Zero with nothing being done in the process. All in all, not a bad stay, but certainly not what I’m used to at the Hilton.

Clean Breakfast was expensive but good We left my husband's medicine in the room refrigerator. We called the hotel, they said they would get with housekeeping and call me back the next morning. 2 weeks later I am still waiting to hear from them.

Close by the airport and restaurants Clean Breakfast was expensive but good We left my husband's medicine in the room refrigerator. We called the hotel, they said they would get with housekeeping and call me back the next morning. 2 weeks later I am still waiting to hear from them.

Location close to my meeting.

Staff was friendly and wonderful! Room was clean and quiet!

The room was clean, beds were very comfortable and the staff was very friendly and helpful.

Superb

Just an overnight stay but a great big room. It was clean, quite and the staff were helpful.

Staff was very helpful and polite

A huge bonus was the very friendly staff! The rooms were big with comfortable beds. The shuttle was so convenient and also took us to different locations just within the mile radius. Plenty of restaurants around. Definitely recommend!

Price

The location Price

Good

The hotel is definitely not up to Hilton standard. I got my first room with broken curtain and phone. After changing the room, the 2nd one had a malfunctioning toilet. The staff is not bad, actually friendly and helpful. But the room maintained is poor

great stay would definitely stay here again

Staff was not at the front desk. We waited for 10 minutes, and got someone from the kitchen to try to find the front desk person. When they came forward they made a comment that "Everyone has to have a break sometime". Very dismissive and rude. Had a ear bud in listening to something on their phone. Very unprofessional. The room was ok, but there was general disrepair around the hotel.

Location Needs updating

Location Needs updating

Staff was very professional and friendly. Room was clean and comfortable. Location is right in the middle of many restaurants and places of interest.

This is a nice property to arrive at. The room was clean and spacious. The bed was Very Comfortable. The drawback is that they wanted 17 dollars if you wanted a full breakfast or 12 dollars for a continental breakfast. The coffee stand was torn down when we came down at 9:30 AM on Saturday morning. They offered to drag everything back out again but we were on the way to get on with our day. The breakfast scenario did not sit well with us in light that we paid a premium price to stay there in the first place. It felt like they want to fleece people.

Clean room. The shower could have been a little more detailed with the cleaning. But overall comfortable stay. Breakfast was not complimentary. Staff was very helpful, pleasant and courteous.

Comfortable, Clean, staff was friendly, great amenities.

Comfortable, Clean, staff was friendly, great amenities.

Where was the breakfast???

Very nice

Very convenient location for our needs.

The staff was very helpful and accommodating. They were friendly and went above and beyond. However, the property itself isn’t the newest. The property itself was just okay.

It was wonderful but hard to get into.

The property was spotless from lobby, buffet, elevators to hallways and rooms. One guest elevator was down and that caused a small delay at busy times. The staff was friendly and helpful. Next time in Dallas, we will book this facility. Thanks to all the staff.

Employees helpful and nice

I

Great as usual.

clean room

The hot water was also not working half the time.

The room I stayed in was run down and out of date. She informed me that they only had one room left (no problem, I had only reserved one) and before she handed me the key she wanted to go upstairs to make sure it was clean as she was not sure. I was showing up late at night, so I'm not sure what the solution would have been if it wasn't clean. She returned to inform me it was clean, but upon arrival to the room, I had my doubts. Most notable, there were two windows on one side of the room. The black out shade for one of them was being held up by a pair of needle nose pliers that had been duct-taped together to act as a clip (and this had to be pulled off to get the curtain to roll down) and the other window was missing the dark out shade entirely, allowing for a nice early morning sunrise to flood the room and wake you up if you wanted to be or not. Overall, the hotel needs a refreshment and was generally dirty and run down. Combine this with the expensive buffet breakfast and it was an all around less the optimal experience. With all the options in the area, I certainly won't be staying here again.

Really liked the water pressure in the shower,

Staff was very accommodating

The hotel was very convenient to DFW airport. Shuttle was great! The staff were friendly and so nice! Room was clean, and beds were very comfortable. There was a restaurant in the hotel and several others within walking distance. I will definitely use this hotel again when stopping over night from the DFW airport.

The room was very nice with comfortable beds. Staff was very friendly and super helpful.

La Toya at the front desk was AMAZING!

The room did not get cleaned while we were gone and the snacks and drinks did not get replenished, only one bed got made and one trash taken out. The hotel staff were nice and the breakfast was good.

All good.

Nice restaurant on site

The hotel was easy to find and a two minute drive to all the activities in Grapevine. The staff was quite friendly and the property was in great shape.

Nice hotel. Rooms were clean, staff was friendly.

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Great location

Great place to stay. Comfy beds, clean rooms, great locations. Plenty of restaurants close and great shuttle to the airport

It was OK, personel

—staff super professional

Great staff, very clean room, outstanding all around.

Even though our rooms were a bit dated, they were spotlessly clean. We stayed for four nights for a wedding and to enjoy a gGapevine Christmas which did not disappoint. The hotel was super convenient to everything and the customer service at the hotel was excellent. The front desk staff were all super helpful and the shuttle provided made everything so convenient. The breakfast was great for the price, especially once we learned you could order other things from the kitchen. All the servers were very kind and attentive. We would definitely stay again if we return to Grapevine!

The breakfast was good but if you wanted the buffet there was not a lot of choices. We ordered off menu and it was so good.

Clean room amenities

Great room. Easy to access restaurant across parking lot

Very clean!

Breakfast was $36 and you have to serve yourself. Gross food. Hotel room got HORRIBLE internet service even with their trash WiFi. There was shoe marks ON THE CEILING. do not recommend

Staff not available to answer the phone and send a driver to pick us up from the airport. Also away from their desk when check-in

Clean

Na

Great hotel!

Clean and close to airport

Very nice friendly staff

Extremely upset and those are kind words….we were told the shuttle would pick us up from grapefest. We called 7 times with no answer. We walked 2 miles and crossed a 6 line hwy to get back to the hotel. We’re upset beyond belief

Really enjoyable. The hotel was great. The reception staff Sucks! There was a young lady at the desk every morning watching something on her phone. Never said a thing. Horrible impression. So sad because the hotel was great.

We paid an extra $23 for breakfast and it was extremely limited.

Staff was extremely helpful and after having a flight cancelled were able to help us accommodate for basic needs of not having luggage. Will stay at this location again next time we are in the DFW area. Thank you for everything!

It was fine. Only there a few hours before leaving for airport early morning

Worst beds ever. We all woke up after a long miserable night in pain. It was so bad we left a day earlier than planned.

The check in process was very quick. The attendant at the desk was helpful and knowledgable about the arrangements I had made. The accommodations were excellent. It was a very enjoyable stay at the hotel.

I would stay again

Great customer service

The only thing I could complain is the noise of the refrigerator in the room.

All good

Nice stay

I gave a bad back and I found the mattress to be a little too soft. Not sure if it was worn or if it was just the standard hotel firmness.

Room 204 has bed bugs….. The young lady at the front desk could care less. Gave attitude when I asked the GM’s number.

The room was very clean and larger than expected. I love the digital key option. I couldn’t get the TV remote to work other than to turn it on and change the volume, but I was too tired anyway. The nightstands have standard outlets and one side has a wireless charging station. We did have to wait a bit for someone to come to the front desk at check-in, but it was otherwise a seamless process.

The staff were very friendly and kind, especially Brittany at the front desk! The shuttle drivers were prompt and friendly! We had a great experience there!

This was a great hotel for a leisure stay. The food, staff, cleanliness was great.

Love it! Only stay there.

I stood at the desk for a little bit before the 2 ladies there even acknowledged that I was in front of them. I had to speak before they looked up and the lady that checked me in acted like she didn’t really want to be there and I was bothering her for just being there. The smell in the hotel was like a chemical sewage smell. Not pleasant at all. The room had chipped furniture. The tv had showed a blue picture and never cleared up. The bed was uncomfortable. The light in the bathroom flickered on eerily. There were handprints on the back of the bathroom door and dirt on the wall. The only thing that I can say was very good was the breakfast and the breakfast staff. They were very pleasant and greeted us with enthusiasm. We only stayed for one night. That was definitely enough for me.

At least there should have been a sign posted with the cost of breakfast so we would have known beforehand.

Short and sweet stay!

Every thing is clean. Staff is efficient and friendly.

Cheerful staff, clean property