Hampton Inn & Suites Dallas-DFW Airport North-Grapevine

Perfect location for our needs. Close to family and events.

I used to love the Hampton Inn. it was always so classy. However, my last couple of stays at different locations just was not what I was used to. The staff was not attentive when I called because there was no lotion in my suite. I never even got the lotion. When I went to the front desk, there was no one at the front desk. It was just a bad experience.

Housekeeping missed our room entirely second day. Very good breakfast.

Very convenient for me and my family

It was a great suite!

We did have heat for Friday up until saturday night other than that we was fine

From the moment I walked in until I left I was very comfortable! "Meme" at the front desk was absolutely precious!! I will definitely make this my choice if ever staying in this area again,

Property is nice. Staff is very helpful. Room is spacious and clean. But noisy. Highway noise is loud.

No problem

No problem

Overall it was a nice stay. Front desk staff were great and the driver too

Staff was so pleasant, professional and a delight for anything you needed. The room was excellent cleaned, staffed with plenty of towels, soaps etc. Only complain is the window was so narrow small - otherwise Clean room, Great Staff, plenty of well lit parking, ease to main roads. - I did not eat. I only wish there was a full time bar/lounge/hot snacks available.

Sadly, the pool was out of order but we had a wonderful night....beds were perfect.

Too bad the pool was not open (in need of repair). But everything else was fabulous! Thank you! We enjoyed our stay!

This hotel is in desperate need of a complete renovation. During our stay, we encountered TWO cockroaches. One was near the ice and vending machines, and unfortunately, the other was in our bathroom. Absolutely disgusting and completely unacceptable. The entire hotel had a musty, mildew-like smell, and the rooms were outdated, worn, and poorly maintained. The carpet in our room was WET from a leaking air-conditioning unit. Both the carpet and couch had visible stains, and the AC units were incredibly loud. Other family members experienced equally unacceptable conditions. The sink in one of their rooms was practically falling off the wall. When maintenance came to “fix” it, they left caulking smeared everywhere, and the problem wasn’t even resolved. The pool was closed for maintenance, which was probably a good thing considering the water was GREEN and looked absolutely filthy. The overall condition of this property raises serious concerns about cleanliness, maintenance, and basic hotel standards. This wasn’t simply a case of outdated decor. The hotel felt neglected, unsanitary, and poorly managed. What makes this even more disappointing is that we used to love staying at Hampton Inn properties. They were once our go-to hotels. Never again.

We booked the room for the indoor pool, but it was closed for some reason. Wish I was told before I booked the room.

We booked the room for the indoor pool, but it was closed for some reason. Wish I was told before I booked the room.

Nice hotel. Would stay again. Best part is the waffle house across the street.

Nice variety, friendly helpful staff

Nice variety, friendly helpful staff

Breakfast was good and staff was friendly!

We planned a sleep over at a hotel with our "Littles". The Pool was an item on our list, it was broken. The staff seemed genuinely sad it was broken. Our kids were sad they couldn't go swimming. ( call before you make your reservation if the pool matters) Everything else was great. Even the Shuttle Bus driver spoke to us and genuinely seemed interested in our adventures for the day. Thank you for a lovely visit. When we come back this way.

I booked this hotel specifically because of the indoor pool and was told at check in that is was closed for the past few days due to "technical difficulties". So not only did we drive almost 5 hours to somewhere, but then find out that what we came for was not available. It was extremely frustrating. Then getting to the room we found the fridge making an extremely unpleasant noise so we had to turn it off. The A/C unit in the room was also making a weird noise if you didn't turn it off the auto setting. This woke us up in the night until we changed it. Checking out needed to be pushed out due to travel plans so we stay late and paid for the late check out. However this was not communicated to the person doing the cleaning. They knocked once then came into the room while we were still there and had to go check to make sure we paid the extra. Overall the communication seemed lacking for staff and guests expecting to have certain amenities listed. When asked to get refund or partial refund we were denied. Extremely unhappy with the experience and would not recommend this hotel to anyone. Looks better in the photos too and elevator also needed repairs. Seems like a lot of things need to fixing and overall confidence in ratings.

Shuttle service was amazing The shower floor was slippery

Shuttle service was amazing The shower floor was slippery

Rooms and hotel were very nice.

Airport shuttle was good, breakfast was ok and room was clean. Hotel stored our luggage after checkout for a few hours.

The rooms were very comfortable. Enjoyed our stay and would come back for any stay.

Very conveniently located , felt safe, and well taken care of. Very clean ! Staff was super friendly. We were disappointed the pool was down for the nights we were there but things happen !

Very conveniently located , felt safe, and well taken care of. Very clean ! Staff was super friendly. We were disappointed the pool was down for the nights we were there but things happen !

El shuttle es un plus! Todo el personal muy amable.

This Hotel was very clean, staff was very polite and quick for request. Equipped with fitness center that was clean and very adequate. Is is close to airport and convention center and prices were far from Hotels close to center

Would definitely stay there again. Good value for the money.

Changed rooms due to AC not working. 2nd room AC did not work properly. Breakfast terrible. Person doing breakfast needs to be replaced.

Refrigerator in room didn't work

Refrigerator in room didn't work

We really enjoyed our stay here! Very quite property and the breakfast was great! Would stay here again if in the area.

Minutes for them to rush clean a room tv didn’t work

The room was great and the staff was exceptional! Would definitely stay there again!

I was on a trip to the DFW area and reserved a room at this hotel. On the way down we realized that we had not remembered the confirmation number and I was not certain which Hampton we had reserved. So, I tried to call the hotel. We were transferred to AI. The system could not help us. So we got transferred to another AI. Then again to another AI. I was on hold or trying to find a human to talk to for over an hour when I hung up. Since I did not have a confirmation number, the system could not help us find our reservation. So, thinking I must have not registered correctly, we booked another hotel. I get home 2 days later and was charged for the full amount. We literally could not talk to a human and there are several Hampton Inns in the DFW area. The service was completely unacceptable.

Love the breakfast

Check in was super easy with the friendly staff. The hot breakfast was delicious with scrambled eggs, fried potatoes, and sausage. The room was very spacious with comfortable beds and nice cool air conditioning. If you're looking to eat out there is a very good Waffle House within walking distance. There seemed to be some sketchy people hanging in the parking lot both day and night. They didn't bother us but made you feel a bit leery about parking to far from the hotel entrance.

Check in was super easy with the friendly staff. The hot breakfast was delicious with scrambled eggs, fried potatoes, and sausage. The room was very spacious with comfortable beds and nice cool air conditioning. If you're looking to eat out there is a very good Waffle House within walking distance. There seemed to be some sketchy people hanging in the parking lot both day and night. They didn't bother us but made you feel a bit leery about parking to far from the hotel entrance.

Location I liked the location

Location I liked the location

Friendly staff, quick check-in, and cookies at the front desk! Nothing

Friendly staff, quick check-in, and cookies at the front desk! Nothing

The hotel is nice. Very close to the airport. Check in was easy but the evening manager who checked me in asked if I wanted to have a room with 2 beds. I said no because I booked for a king size bed. I thought it was weird that she'd ask me that knowing that I booked a king bed. It was just going to be me and my husband anyway. Other than that, the breakfast was delicious. And the staff were nice. The fitness room's ac didn't work. So it was hot when we used it. Overall a good night.

So far I have not tried the breakfast and the amenities

Pet friendly and still clean!

NA

The TV in our room did not work and after being given new batteries for the remote and wasting our time it still did not work and we were told there was no one available to come look at it and no offer to move to another room. The room was noisy. Some mechanical noise and bed was not comfortable. I specifically booked this hotel over another because it listed the hotel shuttle as running beginning at 5:00 am. We asked for shuttle at 6:30 am and received a call at 9:30 pm that said she “forgot” the shuttle doesn’t begin to run until 7:00 am on Sundays. Shuttle driver was late to work Sunday morning so they had to pull someone else to run shuttle. POOR experience all around!!

Needs all met for older property.

Easy access to DFW

Very clean room and the staff is great! My mom and I had a wonderful time together there. It’s by so many things so you don’t need to work. The breakfast was nice and warm, I loved the orange juice. Great parking and never had any concerns.

Overall great experience

Customer service was very rude to me. She was always saying like my room is not ready yet even after 3 pm. She was just simply asking me to wait until the room is ready. I didn’t understand why the room is ready on time and why she was rude to me while I was trying to check in

Toilet was broken the first night abd

The room could be updated. Some of the outlets did not work and did not have usb-c plugs. One of the night stands was broken also well.

Great breakfast

The room was nice and clean. Had good breakfast. The only thing I didn't like was that it stated free internet. But when I tried to connect it wanted to charge me.

Love the location and the amenities were great.

Clean, helpful staff, breakfast was convenient just had to rethink the chicken sausage was not good

10/10

Staff was exceptionally friendly & helpful. Free shuttle to hospital & airport were great. The sundries store was pretty sparse - only 1-2 packages of candy, no wine or beer, just not much to choose from. I wish there had been a safe in the room. Everything else was great, including breakfast.

The staff are very friendly.

The shuttle driver was amazing

Clean, quiet, good staff & a good night's sleep. All I needed for the stay

Clean rooms, clean beds, no issues

The carpet in our room was wet with a big fan blowing in it. They charge you extra to park a car there even if you are paying for the room. The hotel advertises that they have a free airport shuttle but the hours are not convenient for flights in the morning or at night.

Shuttle service from airport was great, even when the drivers did not show up for work the hotel management already had a contract for Lyft drivers to be called and transport everyone to the airport.

Staff were very helpful. Amenities were excellent. Room was wonderful. Overall property maintenance could use some help. Otherwise, it was nearly a 5 out of 5 stay.

The staff was helpful and gave me service with a smile even though they were swamped with stranded passengers.

The staff were really accommodating and friendly. They called and made sure I got on the right shuttle and even helped me get into my room a little early. They were a great help!

This location was excellent for our flight the next day. The shuttle was so convenient and our driver dropped us off well within time for us to make our flight. And even gave us excellent directions to get to our gate with ease. Breakfast was good as we have come to expect from The Hampton.

Liked that there is a shuttle to the airport. Very satisfied.

My husband and I were guests at your hotel June 1st and were not pleased with the room. Hampton Inn Suites is our go to hotel because they are normally really nice and exemplify cleanliness. However, this hotel lacked what we are used to with Hampton Inn Suites. Below is a list of what we encountered and feel our stay did not live up to the Hilton brand. The nightstands that were nailed to the wall were uneven. One was further away from the bed than the other. The lamps that were on the nightstands were different They were not dusted and had not been wiped. The bathroom remodeling/ paint was not completed The toilet tissue holder & shampoo holder were poorly affixed to the wall. There was a hole behind the thermostat. The remote in the bedroom did not work The furniture was dated and chipped We did not want a room with an adjoining door or at the end on the hall. They said that was all they had available. We felt like we were in a motel, not a Hampton Inn Suites. We were not pleased at all and have photos. We sent an email to management with no response.

Rooms were ample. The beds were very comfortable. Kitchenette was adequate for our needs. Toilet room needs its own light switch, especially for late night visits. More electrical outlets needed in rooms, dressing area. Air conditioner was hard to regulate. Either it was too humid or too cold. Plus had to keep fan running all the time to drown out the road noise. Breakfast was great! Great assortment and variety every day. Staff was friendly and approachable. Did not use gym or pool. TV's in room were great. Streaming kept buffering on Pluto. Not a big deal. Watched another app. Couch was comfortable. Ottoman was a great addition. Linen was clean, only one top sheet was very worn you could see through. Others were fine. Our floor and location of room was quiet. Very pleased overall with our 5 night stay. Will consider this hotel again when we are in the area.

The room was cleaned and the staff was friendly. Excellent breakfast variety. However, the sink drain was not working properly.

Was very happy with our stay

I wasn’t aware of the parking charge and no one let me know.

Breakfast was delicious!!

It was a nice place to stay. Clean rooms, friendly staff. The breakfast was ok on Saturday but was a lot better on Sunday. The beds were not that comfortable.

Great stay

The bad review is due to no shuttle. My travel plan was to arrive on Sat, return my rental car, then take the shuttle early to the airport on Sun. I was told the shuttle was not running due to driver illness. No backup driver available in the entire DFW metroplex? And the person at the front desk was so unsure of themself that I didn’t trust the offer of Lyft rides paid for by the hotel. The extra day rental cost nearly as much as the lodging fee.

Bed was awful. I’ve never slept on a bad hotel bed, until our stay here. Hair was left in the shower and on the floor under the skin. Gross!

Good hotel, close to airport.

Breakfast was good

Coming back to the property … all well, just renovate air conditioners 🙂 a bit (they work though). Since we booked via Expedia our Hilton reward was ineligible (this is why don’t use Expedia much now), plus due to Expedia were given first floor across the gym. Again we were busy with conference so so not mind. In overall, we have had no complaints at all.

The room was clean and breakfast was satisfactory.

We stayed at the Hampton for a few nights while attending a conference nearby. Last year we were in a newer hotel, but this one was much more budget friendly at the time of booking. The room was clean, we were barely there, except to sleep at night, and it worked well for us. We didn’t eat breakfast, so I can’t rate the food, but I’d stay here again.

Great place to stay

Very neat, close to a few nice restaurants, close to the Grapevine Mall.

We checked in Friday, checked out Monday and we didn't have any housekeeping stop by our room, I thought it was because I had the sign on the door, and I was told it didn't matter.. It's all good though because we were checking out the next morning. All staff was very friendly and helpful. Will definitely stay here again whenever we have another visit to the area. It's so close so many things, very convenient!

It was okay, wasn't real eggs..

Need to work on elevators-one was out-of-order and the other elevator looked like it needed service. Lobby always warm, like the A/C was not working properly. Our room was fine, A/C working properly. Was not made aware ahead of time by Expedia of the $5/daily parking charge or the additional Texas Recovery Fee tax charged by the property. Would have been nice to know about it. These are the reasons for not rating better than Good.

Gave me the wrong room and wanted me to switch after I called it out. I said I had already used the room which made them change their mind. Gave me the wrong check out date on my parking pass. Left 2 nights early.

Yes

Front staff were extremely nice and helpful!

Quiet, clean and very friendly staff.

Everything was perfect

Nice, big double room. Front desk staff was very friendly and helpful. Housekeeping was polite but couldn't understand much English. Breakfast was great, something different every day. Would recommend this hotel even tho Hilton has denied stays for ICE In other cities. Hopefully not this location. Shameful.

No bat

It was really nice to have the two queen suite. This came with a table counter and a pull out couch. The pool temperature was pretty cold.

That didn’t notified about the bus shuttle was unavailable. We hand to wait and ultimately uber to the hotel.

Appreciated early checking. Breakfast was very good.

Property was clean, room was comfortable, airport is about 5 minutes away. Great spot to stay before a flight. :)

Did not have a pet or used the laundry.

The personnel at this hotel truly exceeded expectations, especially the drivers and front desk staff who were fantastic. The breakfast was decent, everything was very clean, and the location was great. Overall, a wonderful stay!

Very nice staff, comfortable beds, large indoor pool, complimentary snacks, and good breakfast

Clean and comfortable

Room was of excellent size, so clean and beds were very comfortable. Staff super friendly. King bed and huge bathroom, 10 out of 10 for sure.

Great place.

Everything was great! Very nice hotel and staff!

I requested rooms next to each other and they weren’t even on the same floor! The lady at the front desk wasn’t happy that we didn’t book with her. She was very pushy and only gave me keys for one room at first. I had to go back to her and tell her I had 2 rooms. I have used Hotels.com before and have had similar problems in the past. Seems like there is a lot of disconnect between you and the hotels!

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Kind staff and quick easy check in

The food was great — fresh, well-prepared, and a perfect way to start and end our days. The entire staff was incredibly welcoming and made us feel right at home the moment we arrived. A special shoutout to Harold, the shuttle driver! He was patient, friendly, and went above and beyond by giving us fantastic suggestions on places to tour. His kindness and helpful spirit truly made our trip even more enjoyable. The rooms were very clean, spacious, and comfortable — everything was well-maintained and inviting. It’s always refreshing to stay somewhere that takes pride in both hospitality and cleanliness. Overall, it was an excellent.stay!!! experience, and we would absolutely stay here again!

Everything was great. Thank you. Staff is so friendly without being overbearing. We will be back next year.

Great place