Hampton Inn & Suites Dallas-DFW Airport North-Grapevine

So far I have not tried the breakfast and the amenities

Pet friendly and still clean!

The staff were excellent. Very professional and friendly. I also appreciated the shuttle. The drivers were fun and informative. NA

The TV in our room did not work and after being given new batteries for the remote and wasting our time it still did not work and we were told there was no one available to come look at it and no offer to move to another room. The room was noisy. Some mechanical noise and bed was not comfortable. I specifically booked this hotel over another because it listed the hotel shuttle as running beginning at 5:00 am. We asked for shuttle at 6:30 am and received a call at 9:30 pm that said she “forgot” the shuttle doesn’t begin to run until 7:00 am on Sundays. Shuttle driver was late to work Sunday morning so they had to pull someone else to run shuttle. POOR experience all around!!

Needs all met for older property.

Easy access to DFW

Very clean room and the staff is great! My mom and I had a wonderful time together there. It’s by so many things so you don’t need to work. The breakfast was nice and warm, I loved the orange juice. Great parking and never had any concerns.

Overall great experience

Location so convenient It was not clean at all

Good

Beds were comfy as were the pillows. Our room had a strong mildew smell

Customer service was very rude to me. She was always saying like my room is not ready yet even after 3 pm. She was just simply asking me to wait until the room is ready. I didn’t understand why the room is ready on time and why she was rude to me while I was trying to check in

Toilet was broken the first night abd

Staff was rude, we called and told the. Our flight was delayed and we would be in between 1am and 2am. When we got to the hotel for 1:55 we were told they had almost given our room away. The room smelled and housekeeping came in without knocking

The room could be updated. Some of the outlets did not work and did not have usb-c plugs. One of the night stands was broken also well.

Great location, clean, and friendly staff. Breakfast was good! The bed was very uncomfortable for us. This is really more situational because people do like firm beds.

Very good

Cost for stay

Superb

Elevator was a little sketchy

Everything was good! Clean, comfy beds and everything. we needed. Easy check in Elevator was a little sketchy

Wet clean, the bed was comfortable, pillows not so comfortable.

Wet clean, the bed was comfortable, pillows not so comfortable.

Great breakfast

The room was nice and clean. Had good breakfast. The only thing I didn't like was that it stated free internet. But when I tried to connect it wanted to charge me.

Love the location and the amenities were great.

Comfort room and staff

Clean, helpful staff, breakfast was convenient just had to rethink the chicken sausage was not good

10/10

The man that drove the shuttle was very kind, we had a nice conversation! The beds are comfortable and the TV greeted me. There was no shampoo at all. I let them know when I left so the next person won't have that problem, and they said oh dont worry its ok. As if I had broken it or something. But I was telling you to check because nobody checked before I arrived. I was trying to save you from another guest being frustrated. Also I had reserved a king bed, and received two queens. I am one person I just wanted an extra big bed not an empty one. But it was fine. Oh! No hand soap. I could have asked but would have had to go downstairs with dirty hands. I had to use shower gel.

The man that drove the shuttle was very kind, we had a nice conversation! The beds are comfortable and the TV greeted me. There was no shampoo at all. I let them know when I left so the next person won't have that problem, and they said oh dont worry its ok. As if I had broken it or something. But I was telling you to check because nobody checked before I arrived. I was trying to save you from another guest being frustrated. Also I had reserved a king bed, and received two queens. I am one person I just wanted an extra big bed not an empty one. But it was fine. Oh! No hand soap. I could have asked but would have had to go downstairs with dirty hands. I had to use shower gel.

It was clean and the staff was great The extra money spent for the kitchen was not worth it. Not enough cookware/utensils. And the refrigerator was very difficult to open.

It was clean and the staff was great The extra money spent for the kitchen was not worth it. Not enough cookware/utensils. And the refrigerator was very difficult to open.

Staff was exceptionally friendly & helpful. Free shuttle to hospital & airport were great. The sundries store was pretty sparse - only 1-2 packages of candy, no wine or beer, just not much to choose from. I wish there had been a safe in the room. Everything else was great, including breakfast.

Very comfortable and clean hotel with professional staff.

Very comfortable and clean hotel with professional staff.

The staff are very friendly.

The shuttle driver was amazing

Clean, quiet, good staff & a good night's sleep. All I needed for the stay

Clean rooms, clean beds, no issues

The carpet in our room was wet with a big fan blowing in it. They charge you extra to park a car there even if you are paying for the room. The hotel advertises that they have a free airport shuttle but the hours are not convenient for flights in the morning or at night.

Shuttle service from airport was great, even when the drivers did not show up for work the hotel management already had a contract for Lyft drivers to be called and transport everyone to the airport.

Staff were very helpful. Amenities were excellent. Room was wonderful. Overall property maintenance could use some help. Otherwise, it was nearly a 5 out of 5 stay.

The staff was helpful and gave me service with a smile even though they were swamped with stranded passengers.

The staff were really accommodating and friendly. They called and made sure I got on the right shuttle and even helped me get into my room a little early. They were a great help!

This location was excellent for our flight the next day. The shuttle was so convenient and our driver dropped us off well within time for us to make our flight. And even gave us excellent directions to get to our gate with ease. Breakfast was good as we have come to expect from The Hampton.

Liked that there is a shuttle to the airport. Very satisfied.

My husband and I were guests at your hotel June 1st and were not pleased with the room. Hampton Inn Suites is our go to hotel because they are normally really nice and exemplify cleanliness. However, this hotel lacked what we are used to with Hampton Inn Suites. Below is a list of what we encountered and feel our stay did not live up to the Hilton brand. The nightstands that were nailed to the wall were uneven. One was further away from the bed than the other. The lamps that were on the nightstands were different They were not dusted and had not been wiped. The bathroom remodeling/ paint was not completed The toilet tissue holder & shampoo holder were poorly affixed to the wall. There was a hole behind the thermostat. The remote in the bedroom did not work The furniture was dated and chipped We did not want a room with an adjoining door or at the end on the hall. They said that was all they had available. We felt like we were in a motel, not a Hampton Inn Suites. We were not pleased at all and have photos. We sent an email to management with no response.

Rooms were ample. The beds were very comfortable. Kitchenette was adequate for our needs. Toilet room needs its own light switch, especially for late night visits. More electrical outlets needed in rooms, dressing area. Air conditioner was hard to regulate. Either it was too humid or too cold. Plus had to keep fan running all the time to drown out the road noise. Breakfast was great! Great assortment and variety every day. Staff was friendly and approachable. Did not use gym or pool. TV's in room were great. Streaming kept buffering on Pluto. Not a big deal. Watched another app. Couch was comfortable. Ottoman was a great addition. Linen was clean, only one top sheet was very worn you could see through. Others were fine. Our floor and location of room was quiet. Very pleased overall with our 5 night stay. Will consider this hotel again when we are in the area.

The room was cleaned and the staff was friendly. Excellent breakfast variety. However, the sink drain was not working properly.

Was very happy with our stay

I wasn’t aware of the parking charge and no one let me know.

Breakfast was delicious!!

It was a nice place to stay. Clean rooms, friendly staff. The breakfast was ok on Saturday but was a lot better on Sunday. The beds were not that comfortable.

Great stay

The bad review is due to no shuttle. My travel plan was to arrive on Sat, return my rental car, then take the shuttle early to the airport on Sun. I was told the shuttle was not running due to driver illness. No backup driver available in the entire DFW metroplex? And the person at the front desk was so unsure of themself that I didn’t trust the offer of Lyft rides paid for by the hotel. The extra day rental cost nearly as much as the lodging fee.

Bed was awful. I’ve never slept on a bad hotel bed, until our stay here. Hair was left in the shower and on the floor under the skin. Gross!

Good hotel, close to airport.

Breakfast was good

Coming back to the property … all well, just renovate air conditioners 🙂 a bit (they work though). Since we booked via Expedia our Hilton reward was ineligible (this is why don’t use Expedia much now), plus due to Expedia were given first floor across the gym. Again we were busy with conference so so not mind. In overall, we have had no complaints at all.

The room was clean and breakfast was satisfactory.

We stayed at the Hampton for a few nights while attending a conference nearby. Last year we were in a newer hotel, but this one was much more budget friendly at the time of booking. The room was clean, we were barely there, except to sleep at night, and it worked well for us. We didn’t eat breakfast, so I can’t rate the food, but I’d stay here again.

Great place to stay

Very neat, close to a few nice restaurants, close to the Grapevine Mall.

We checked in Friday, checked out Monday and we didn't have any housekeeping stop by our room, I thought it was because I had the sign on the door, and I was told it didn't matter.. It's all good though because we were checking out the next morning. All staff was very friendly and helpful. Will definitely stay here again whenever we have another visit to the area. It's so close so many things, very convenient!

It was okay, wasn't real eggs..

Need to work on elevators-one was out-of-order and the other elevator looked like it needed service. Lobby always warm, like the A/C was not working properly. Our room was fine, A/C working properly. Was not made aware ahead of time by Expedia of the $5/daily parking charge or the additional Texas Recovery Fee tax charged by the property. Would have been nice to know about it. These are the reasons for not rating better than Good.

Gave me the wrong room and wanted me to switch after I called it out. I said I had already used the room which made them change their mind. Gave me the wrong check out date on my parking pass. Left 2 nights early.

Yes

Front staff were extremely nice and helpful!

Quiet, clean and very friendly staff.

Everything was perfect

Nice, big double room. Front desk staff was very friendly and helpful. Housekeeping was polite but couldn't understand much English. Breakfast was great, something different every day. Would recommend this hotel even tho Hilton has denied stays for ICE In other cities. Hopefully not this location. Shameful.

No bat

It was really nice to have the two queen suite. This came with a table counter and a pull out couch. The pool temperature was pretty cold.

That didn’t notified about the bus shuttle was unavailable. We hand to wait and ultimately uber to the hotel.

Appreciated early checking. Breakfast was very good.

Property was clean, room was comfortable, airport is about 5 minutes away. Great spot to stay before a flight. :)

Did not have a pet or used the laundry.

The personnel at this hotel truly exceeded expectations, especially the drivers and front desk staff who were fantastic. The breakfast was decent, everything was very clean, and the location was great. Overall, a wonderful stay!

Very nice staff, comfortable beds, large indoor pool, complimentary snacks, and good breakfast

Clean and comfortable

Room was of excellent size, so clean and beds were very comfortable. Staff super friendly. King bed and huge bathroom, 10 out of 10 for sure.

Great place.

Everything was great! Very nice hotel and staff!

I requested rooms next to each other and they weren’t even on the same floor! The lady at the front desk wasn’t happy that we didn’t book with her. She was very pushy and only gave me keys for one room at first. I had to go back to her and tell her I had 2 rooms. I have used Hotels.com before and have had similar problems in the past. Seems like there is a lot of disconnect between you and the hotels!

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Kind staff and quick easy check in

The food was great — fresh, well-prepared, and a perfect way to start and end our days. The entire staff was incredibly welcoming and made us feel right at home the moment we arrived. A special shoutout to Harold, the shuttle driver! He was patient, friendly, and went above and beyond by giving us fantastic suggestions on places to tour. His kindness and helpful spirit truly made our trip even more enjoyable. The rooms were very clean, spacious, and comfortable — everything was well-maintained and inviting. It’s always refreshing to stay somewhere that takes pride in both hospitality and cleanliness. Overall, it was an excellent.stay!!! experience, and we would absolutely stay here again!

Everything was great. Thank you. Staff is so friendly without being overbearing. We will be back next year.

Great place

Room was clean and staff was friendly, gave it 3 because our King size bed was very uncomfortable and there was a lot of road noice that we could hear

Nice, spacious room with great beds and strong Internet. Breakfast included scrambled eggs, sausage patties, lots more. Good shuttle service from/to airport, though it took three calls to get a response when calling from the airport. Would stay again.

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To many children and the front desk person was snarky.

Everything was perfect, the staff, breakfast. Thank you for awesome stay. Looking forward to seeing you next year

The front desk clerk was very polite and knowledgeable of the area. We were a little early but she was able to get us right in. The room was very clean and the temperature was set perfect due to the temperature drop outside. My kids used the indoor pool and that was very clean as well. Breakfast buffet was ready on time and food was good and very convenient!

Yes

Very clean and comfortable. The staff was friendly and helpful.

Large rooms, great breakfast and clean indoor pool! Perfect location to easily access the man highway! Would stay there again.

Yes

All of it! This is a great place to stay!

Room was spotless

The pool restrooms were very dirty and out of paper products. Additionally, the mornings desk staff and driver were late arriving. We booked the shuttle to thee airport for 7 a.m. and at 7:15 the night shift person ordered us a Lyft so we could make our 8:55 flight. Mitch and Kareem saved the day but not sure what would have happened without them.

Low quality food, toilet paper, no frills at all! When I had to stay 1 extra day due to winter storm, the room prices for a smaller room was jacked up 40% more.

Great place to stay.

Frienfly staff on front desk

The property was not up to the standards we are used toused to us

Good and friendly staff. Safe neighborhood, parking was easy. Clean rooms

No blow dryer in rooms

Hotel and room was clean. Staff was very friendly and polite. Free breakfast.

10 out of 10

Super fast airport pick up and friendly, accommodating reception upon our arrival 😀

It was fine. But the elevator door was sticking on one and the other had a bump in it. So, a little scary. Our tub was not properly draining when we took showers.

We stayed in a suite. It was very, very nice. The staff was also very sweet. All in all great hotel to stay at and it's very convenient to a lot of major attractions

Call me to explain. It was terrible and would have died

Carpet could have been a lil cleaner also the dishes but overall was ok

Excellent service and very clean stay!

Room was very clean and spacious and staff was very friendly!

Every member of the staff we met was so friendly and the kids loved the breakfast! The pool was the perfect size for the kids and even getting a suite I feel like we got a great price on our room!