Gaylord Texan Resort & Convention Center

The extraordinary landscaping and beautiful buildings. Most of the staff were wonderful. Melissa in the buffet breakfast area deserves special mention, she was exceptionally friendly and helpful. The exception was Kane at the Silver Bar. It would appear he dislikes his customers, is curt and standoffish. He made me feel quite uncomfortable. He short changed me on a cocktail but was very dismissive when I spoke to him about it. Overall the hotel is a great experience for an event or couple of nights but not somewhere I would want to spend a long time in. Everything is extra charge and expensive. Other than eat, drink and potentially swim there’s nothing. The place was rammed with corporate folk which I guess is the point of a convention centre but not for the average hotel guest.

There are so many wonderful things to see and do in the atrium. It’s a very beautiful and interesting place to explore while staying at the Gaylord Texan. The room was very accommodating. We happen to have a balcony which was awesome. We sat outside and had our coffee and watched the beautiful lights and listened to music. I highly recommend the Gaylord Texan for that just right place to stay.

The indoor lights The restaurants were closee

The room was very clean and beautiful, we had a balcony view of everything. The staff was very helpful. We can't wait to come again!

The staffs dont change cups in the rooms

It was nice- there for a convention so didn’t have time to enjoy any amenities. Somewhat locked down for meal choices.

This place was so Beautiful. It’s fun to explore and we unfortunately weren’t staying long enough to see everything. But now we have an excuse to come back and visit again.

Everything was excellent. My daughter and I had spa treatments that were impeccable and so relaxing.

Let me start by saying It’s was a beautiful resort. The staff were all friendly.

Beautiful property, friendly and helpful staff.

Went to a concert and didn’t even get back to my room until 6am. All because there is no cell service in the vicinity. Don’t go anywhere in a Lyft or Uber because you will not be able to get back!

Everything was excellent, Very nice weekend getaway. Breakfast buffet was amazing.

The customer service was perfect! For someone first time staying at this resort. Getting in/out of the parking garage was kind of confusing. You had to hold the key a certain way in order for it to work.

The customer service was perfect! For someone first time staying at this resort. Getting in/out of the parking garage was kind of confusing. You had to hold the key a certain way in order for it to work.

Quite the experience with the foliage and park-like area indoors

The indoor atrium with all required amenities is a hallmark of the Gaylord brand. Another fabulous stay at a new locale.

Excellent stay, kids didn't get bored and plenty of food options onsite

Un lugar espectacular muy familiar perfecto para unos dias de relax

I went there for my baby and I's birthday and it was exceptional. I would love to go back another day The pool was cold. It wasn't heated like stated on the website.

I went there for my baby and I's birthday and it was exceptional. I would love to go back another day The pool was cold. It wasn't heated like stated on the website.

If I could live at the Gaylord Texan I would. They are beyond 5 star from the clean up crews to Hotel staff everyone is friendly and the attention to detail is on another level. My family felt like royalty during the entire stay.

Help with the resort credit

Perfecto

Amazing staff with plenty of amenities! Well kept property as well.

Fue muy buena la estadía

When we booked it didn’t tell us the water park would be closed. Which is the main reason we booked for the kids. Had to go to great wolf lodge for the water park experience because they were open. Technically we stayed at the Gaylord just to sleep. Mmmm probably won’t go back

Perfect gym

The inside garden was nice

Very nice!

Genial

I had an amazing

Beautiful property, excellent experience from check in to check out. Pool bar was closed, but we had the pool to ourselves due some weather moving through. Looking forward to a future family staycation.

Muy bien trato en especial un dependiente de river cantina Enrique un trato súper excelente también para todos los demás trabajadores del centro súper trabajo gracias

The

Everything was perfect at our stay.

Huge hotel with tons of amenities. Best hotel gym I’ve ever seen. Restaurants were good along with the toy store and gift shop. Staff were extremely good at their jobs. A little far away from anything but it has everything so you almost don’t need to leave.

Overall good

Overall good

Wonderful stay for my husband’s 80th birthday. Most outstanding were the staff at Riverwalk Cafe who went out of their way to accommodate our party of 12 including a wheelchair, 2 vegetarians, and very special dessert plate. Thank you. Loved it.

Wonderful stay for my husband’s 80th birthday. Most outstanding were the staff at Riverwalk Cafe who went out of their way to accommodate our party of 12 including a wheelchair, 2 vegetarians, and very special dessert plate. Thank you. Loved it.

Thank you

Amazing facilities Nothing

Incredible resort. Everything was clean and stunning. The restaurants and bars were well attended, beautiful, great food and drinks. Property is so well maintained. Staff friendly and helpful. Will be back!!

Very nice place!

The complimentary bus service into Grapevine was also fantastic and very punctual,

The staff was amazing the amenities were wonderful just an over all amazing experience. I will definitely be coming back

As the Gaylord Texan is a property meant to impress every guest with its lush landscape, interior grandeur, all-in-one trip amenities and luxurious furnishings, a little more attention could be paid to the confusing situation at Valet Parking by the front lobby upon arrival. One can visit Paradise Springs hours before their room is available. I wasn't clear on the process and was advised, through a phone call to the property, that the best way would be to park by the lobby, take your luggage to Bell Check, park, then get on the trolley to the waterpark. To follow this advice, we had to navigate that confusing situation at Valet Parking, We did not want to pay Valet Parking, So we risked our vehicle being towed while parking in the fire lane. Not good. The proper advice is this: Come to property. Park in Self Park. Walk to the swim park trolley, board it, and you will get your wrist bands by simply telling the Water Park people your name. Return on the trolley, get your bags from parking, and check in.

Luxury inside hotel Outdoor pool had some fire ants around spa and debris and bugs floating on top of water.

Luxury inside hotel Outdoor pool had some fire ants around spa and debris and bugs floating on top of water.

This resort has some amazing visuals but be prepared to open your wallet for everything. Prices for food and drinks are outrageous and you don't have a lot of options to leave the resort.

Beautiful!! Pool was very small and foggy

Beautiful!! Pool was very small and foggy

Nice but expensive. If your going to spend that kind of money, you would expect service that is top notch. Not saying it was bad but not outstanding.

muito bom

We loved our family stay here! Live animals to pet, water park was amazing. Completely loved it!!

Disappointed with water park not clearly being off the property. We assumed it was onsite from info & pics provided, but had to take a bus ride. Hard to coordinate with a 1 yr old. And we were shocked at how overwhelming it was walking in to the hotel. The staff who checked us in did not greet us, didn’t ask if we had any questions, and scared us that our room wasn’t available bc we booked thru hotels.com- somehow their confirmation # is different. So I panicked thinking we didn’t have a place to stay. Then we asked the night before check out if we could do late check out so we could do the water park the last day (was told prior to booking that we could do this), and front desk staff said no. We packed everything up and changed our plans and went down to check out and they asked if we’d like to check out late! We had already packed and sent our stuff with bellman and changed our plans for the day. Poor communication. It’s like if it’s your first time there, you’re thrown to the wind. Lastly, there was a Pokemon convention at the adjoining convention center that we were unaware of, and there was a considerable amount of strangeness and non-family friendly characters all throughout the hotel all weekend. We will not be going back. The waterpark was the only redemption.

👏👏

My only issue was the pre-charges on my card. I had called in advance to check on those, as I know every hotel has them, and I was given a total of the charges for my stay timeline. Then I received a series of "pending holding charges" on my card, and separate amounts on the invoice when I checked out, and told not to worry as the charges would fall off. The other issue is the 65 bar charge I got when I hadn't visited the bar the entire weekend. Why they don't use the room keys instead of relying on someone giving a room number, and then not checking that information, is beyond me, and I have to dispute the claim online, guest desk isn't able to help with that at the actual hotel itself.

Its beatiful hotel nice staff and amenities but we had disabled chilad we reserved deluxe suit check in was at 4 we get there 315 and they gave our room at 6 c weo culdn't use pool and we ate dinner late and we checkout at 11 so no chance to having fun i won't come back again

30-45 minutes easy to get car out of valet The best amenities (lazy river, water slides, etc) require a shuttle ride from the hotel. Definitely not convenient, especially if you have children. Food, just plan on any of the restaurants any time of day having a minimum wait time of 40 minutes to 2 hours…if you can even get in. Outdoor pool onsite was dirty. Indoor pool onsite is small and boring. Activities are difficult to schedule, if you can even get on the list. It was just chaotic and not relaxing at all.

Excellent experience

The property is beautiful, I was certainly surprised when I first walked in. Staff members are polite, and the room service was fast with plenty of options. I enjoyed my stay very much, and it made attending the convention here a breeze.

I had a wonderful stay at the hotel. The rooms were clean and comfortable , the staff were friendly and helpful , and the overall atmosphere was beautiful and relaxing .Checkin and out were smooth , my family and i really enjoyed our time .I would definitely recommend this hotel and would love to visit again.

Everything was perfect and such a nice quick getaway. You truly forget that you’re only 40mins away from home. Thank you Gaylord staff!!!

The grounds and plants were absolutely wonderful, as was the rocks and rivers flowing so gracefully everywhere you look. Really breath taking. The staff was wonderful, helpful and knowledgeable. It was our 25th wedding anniversary and we were treated like royalty. I do think you need more stores that fit everyone's budget. But the ones you had were great. You can be sure we will be coming back soon. We loved it! Thanks so much Meda Talley PS Breakfast Buffet was wonderful but way to expensive for the common person, how can we fix this?

Clean room, friendly staff. We did not use most of the amenities because it was a short stay. Parking for the resort is not free, it was $29 a day.

Nice hotel, food is not worth the price and staff seem to be lost.

The room’s were comfortable and clean. The bed’s were extremely comfortable and you can literally find anything you may need at the Texas Gaylord. We did laundry, we ate well, and we booked a second night as soon as we checked in since we knew we wouldn’t be able to tour this massive place in one night. They assisted us in getting to our next room which was very appreciated since my son and I had both gotten lost several times in our stay here. It’s super service and comfort for a hefty price but for a once in a lifetime experience I feel it’s worth the cost.

Wonderful hotel all around! The staff members were particularly amazing to me as a woman traveling alone - they made sure I and others never had to say my room number out loud. It’s a fun place to stay whether you’re a solo adult or with a family.

The facilities are nice and clean. I have stayed at this property 3 or 4 times now and I have had issues with overcharge each and every time. I have had to go out of my way to ensure I charged correctly. This time they told me parking was free for guests and guess what charge showed up on my credit card? Parking fees! Just unreal!

The facilities are nice and clean. I have stayed at this property 3 or 4 times now and I have had issues with overcharge each and every time. I have had to go out of my way to ensure I charged correctly. This time they told me parking was free for guests and guess what charge showed up on my credit card? Parking fees! Just unreal!

The pool was very dirty and murky

The pool was very dirty and murky

the breakfast buffet was phenomenal. highly recommend

Clean room

Genial

Great spot for family

Pool wasn’t very clean, I will love to see an adult pool area designated

Room was great. The view and activities were awesome. I love walking around at night in there.

The atrium was absolutely beautiful! Kids enjoyed the art studio, treasure hunt, and water park. All the staff treated you as if they actually wanted to help and enjoyed what they did. The breakfast at Riverwalk Cantina was delicious. We will definitely go back!

It was very good!

The Coffee Machine Was Duty

Great stay overall!

Smells and looks amazing!! The steak restaurant had the best steak I’ve had in a long time. The bar tender was amazing !!

Loved it

On the whole a great experience but the price is way to high.

Super great loved the whole place.

All i got to say is that we enjoyed every part of our stay!

We will definitely be back during the holidays.

Excelente hotel mi segunda vez allí y nuevamente súper recomendable

Clean property, amazing for children great staff.

Facility was great and all the amenities. The kids water park was amazing rooms are very clean and staff is nice. Will definitely be back.

Always enjoy staying at the Gaylord resorts. Races2u.com does many events at all of their locations and they never disappoint. Beautiful venue, helpful staff, and nice rooms

Kids friendly, food was great, excellent staff

Great place to stay!!! We definitely come back.

We had such a great experience here with our two kids!

Everything was wonderfull

El hotel estaba en excelentes condiciones , todo muy limpio , los restaurantes súper la comida , disfrutamos de un excelente desayuno y coffe . Nos divertimos en el parque acuático . Todo estuvo excelente .

Great stay. Rooms were spacious , modern and updated. Great restaurants and the family loved the water park at paradise springs. Food and drinks were good. Will definitely book another stay soon

I will be back, best weekend getaway trip. The family loved it here

Love this resort! First time in Summer versus Christmas normally! It’s wonderful for any season!

IT WAS AMAZING THATS ALL I GOT TO SAY!!!!

It was an excellent weekend adventure. So much to do at the resort. The rooms are clean and had spacious bathrooms. Will visit this place again in the future.

My family and I had a good time. However, food was charged to our card that we did not purchase. Which is while I wish the would accept cash payments and not just card. So now we have to wait for them to sort through things in order to get our money back.

Clean rooms.

Besides this the stay exceeded on "i want to vpme back .

We had a nice experience

Beautiful property with yummy restaurants

Awesome experience, reception desk not very helpful

fun staycation

And the water park are fun. I’d stay here again.

Great place to stay just a bit too pricey for the lack of luxury for me expected more for the price

Excellent place to stay. Absolutely beautiful. Great food, staff. My grandkids love it, we will be back

Everything was wonderful and we enjoyed it. All the staff were very friendly and I absolutely will comeback again in the future.

Great

Beautiful hotel. The kids had a great time at the water park.

I attended an event here. Lots of restaurant options. Very big facility though, wear comfortable shoes. The resort was quite lovely. When we were there, the pool was not open, which was a little bit of a disappointment.

The room was nothing like the pictures on any of the websites we looked at. They claimed they were remodeling and stated they couldn't move us, but the problem is that if you were remodeling you should state that as a business. And the remodel was to make the executive suite smaller by removing the table the room as well. It was suspicious the way they went around why we couldn't have the room we paid for.

The property was immaculate from the moment you stepped in to the moment I left I was in all my only problem was I should’ve booked more days… 😂

Don't plan on early check in on a Sunday, could take all day!!