Embassy Suites by Hilton Dallas DFW Airport North

Beautiful place to stay and clean room. Easy parking. Close to restaurants and the airport. Good breakfast

Very comfortable and nice

Love the made to order omelet.

Great presentation of a pleasant stay.

Not what I expected. Could have been cleaner. Only 1 person working at the bar for the two days I stayed.

Enjoyed the stay restaurant also good food didn't take long to get waited on. Nice clean room comfortable bed. Definitely stay there again.

I loved it. Very clean, nice staff. Complementary breakfast buffet was great too! My room was cozy and smelled clean! If I ever visit this area of Texas again I would stay here again.

Exceptional

Very elegant, beautiful property I have nothing bad to say

Very elegant, beautiful property I have nothing bad to say

Was there for a couple days of work. Did not like the parking approach

Great stay! Great breakfast buffet! Love embassy!

Exceptional

The room was great. The breakfast was good. There’s a Starbucks on site. A restaurant and bar and complimentary drinks during happy hour. It was also within walking distance to a convenience store. Can’t really think of anything.

Exceptional

The room was great. The breakfast was good. There’s a Starbucks on site. A restaurant and bar and complimentary drinks during happy hour. It was also within walking distance to a convenience store. Can’t really think of anything.

Beautiful hotel

I paid $255 for room and they charged another $20 to park and that's ridiculous.. I had to go down to first floor for ice and I was on the 7th. I was supposed to check in it 4, when I arrived at the property, the room was not ready till 5. lobby was under construction, which made it hard to get in and out. location.

Excellent food N/A

location.

Very clean

There was a lot of construction going on and there was wet paint with no signage, one of my guest got paint on her clothes the staff was very dismissive about this complaint. When we’re return later there was still no wet paint sign.

At a time where I’m so used to prices going up and service and quality going down, I was elated to find such a great value in my home state. The rooms were clean and well maintained, the food was impeccable and went beyond what I’d expect. That is, the buffet line was continually kept fresh and full. The employees were kind and helpful and devoid of the usual overly chipper “awesome” and “absolutely” you hear so often these days. Though the front area was under construction, it did not feel like the whole place was renovated. The pool was open, clean and well stocked. The only surprise was the 20 dollar a day parking, which we had to compete with spaces with the “park and fly” contingent. Other than that I noticed nothing that needed improvement and was impressed that early in the morning the crew had a meeting to ready themselves for the day. It felt more like staying at a resort rather than a hotel.

Superb

The room was great. Except for the front TV didn’t have signal. And the door lock was reversed. And breakfast was great. The only bad thing was the construction work being done the front.

Very good

Very nice place to stay.

Easy check-in. Convenient location if you’re going to the mall in Grapevine and Meow Wolf. Slightly dated hotel. Booked a room to sleep five and both of the beds in the room were only doubles, but it did have a nice separate seating area with a pullout couch. Breakfast was very nice and was included. Just FYI parking is separate and you will have to pay for that on top of the room. Also, there wasn’t a ton of spots for parking.

How convenient it was to all stores and my daughters dance venue Ac did not work the first night I told them about it they said they were sending someone. Nobody showed up. Saturday I woke up sweating and called the front and about 12 noon they can to try and fix the air. The handle on the tub also fell on me while on the bath . There was mold all inside the unit

How convenient it was to all stores and my daughters dance venue Ac did not work the first night I told them about it they said they were sending someone. Nobody showed up. Saturday I woke up sweating and called the front and about 12 noon they can to try and fix the air. The handle on the tub also fell on me while on the bath . There was mold all inside the unit

None

Clean room, comfy bed

Staff were amazing!!

Todo bien

No

Nice staff and free breakfast.I Air was not cold. Had to call maintenance first day. Phone not working. Bedroom tv had 2 remotes, one to turn it on, off and one to see channels. Closet door would not close. Shower had more water in tub than out of shower. Had to call to get the room made. .

Nice staff and free breakfast.I Air was not cold. Had to call maintenance first day. Phone not working. Bedroom tv had 2 remotes, one to turn it on, off and one to see channels. Closet door would not close. Shower had more water in tub than out of shower. Had to call to get the room made. .

We us the weekends for ‘staycations’ we live in the DFW area.. So my husband and I decided months ago we would use the wonderful hotels we have surrounding our home and neighborhood. So It was Hilton-Embassy Suite as our choice- for this past weeks overnight stay. Booked ahead of time through ‘Expedia’ app (as always) and always like the upper floors because I love plane spotting- Since Embassy is less than 5 to 7 mi from DFW airport. I sent several text through A.I. requesting upper floors (had already paid for corner suite w/balcony and view). So of course wanted to make sure upper floors were available. NO RESPONSE Until 1 day before check-in, response was check with property at time of check-in. Ok no worries.. Wrong! Front desk informed me all corner rooms on upper floors HAD NOT BEEN CLEANED, (check-in is 4pm we checked in a little after 5pm.) The room assigned to us was right above the hotel’s huge kitchen VENTS, FANS & HVac, etc LOUD with blowing fumes non-stop! What a bummer! The cool night breeze I was looking forward to & jets flying over was just not to be! I hope one day to return to this otherwise nice property enjoy our stay, and write a fantastic review, as we make our way around .. beautiful DFW but this past week-end Meh!.. oh and by the way, our grandson also booked a room this past weekend and had an absolutely LOVELY stay . Lastly I signed up for rewards at front desk- and was supposed to receive a little thank-you package of sorts- still waiting on it

Exceptional

Primera vez que en estados unidos que parking no entra en tu reserva de resto todo muy bueno

I really liked the breakfast. Would only ask that turkey or chicken meats be offered. Otherwise, nice stay.

The staff was helpful answering most of my questions when I asked. My stay was very pleasant though I did spend most of my time in town elsewhere.

Really good breakfast staff good room good

I was not aware of the paid parking . This put a big damper on the hotel stay.

Staff was extremely helpful, from the front desk to the cooks. Rooms were clean. My 2nd time staying there and plan on staying again in the future.

We enjoyed the breakfast a lot. The rooms offer nice space for families. The rooms/bathroom did not seem overly clean. There were black smudges on the mirror in the bathroom and it looked like the toilet hadn’t been cleaned. The shower was yellow. It does look a little dated as well. We were charged over double for parking when staying for only one night.

Didn’t like paying for parking

Overall very nice hotel! We had some minor cosmetic stuff but I would absolutely recommend this place to anyone staying in the area.

NA

Had a great stay

Staff were friendly and helpful.

The staff was great. The free breakfast was delicious, and the cleaning crew did a wonderful job cleaning our room. Sandra was our cleaning lady and she did such a great job keeping our rooms clean. Please let her know that we want to thank her for her polite personality and for doing such a great job.

Clean room. Nice staff. The only thing that wasn’t convenient is the toilet. The toilet makes loud noises after using…appears the water continue to rise. At one point the water continue rising and flooded the room. We requested to move to a different room and the staff were very nice about this. The maintenance guy was wonderful! The second room toilet was also slow. Drainage for shower was slower too but no flooding.

Very good

Breakfast was okay. Not great. Light on balcony flickered all night and is in need of repair, also lights in my room did not work. Lastly, woman who checked me in was not very welcoming. Just all around would not recommend for the price.

I expected a much higher standard from Embassy Suites, especially considering the price. Instead, this stay was a frustrating series of problems from beginning to end. The fire alarm went off NUMEROUS times, including repeatedly in the middle of the night. Each time, we were told it was a false alarm. I understand that safety procedures are important, but repeated false alarms completely disrupted our sleep and made it impossible to properly rest. This was unacceptable.Our room was also located directly beside a staff closet, where the door was constantly being opened and SLAMMED throughout the day and night. We could hear the noise clearly, and it completely defeated the purpose of paying for a comfortable hotel stay. The room door was another major issue. It was extremely difficult to open and sometimes took nearly 10 minutes of repeated attempts. After traveling and returning exhausted, having to struggle just to enter the room was ridiculous and unacceptable. To make matters worse, the bathroom light over the shower was extremely dim, making the bathroom feel poorly maintained and inadequate. This was not one minor inconvenience—it was a pattern of failures: repeated false alarms, excessive noise, a malfunctioning room door, and inadequate lighting. I paid for comfort, quiet, safety, and properly functioning amenities, and this hotel failed to provide them. Management needs to take the complaints serious

Our 1st room smelled like mildew. The sink in tha bar area almost came off when I tried to use it. The tv remote didn’t work. The wallpaper was peeling. The temperature inside the room was so cold we had to switch rooms because they couldn’t fix it. The ice machine on our floor didn’t work. The second room they tried to give us smelled like pot. They gave us a third room. Much better. But when we were running out of toilet paper no one brought any up to us. We called more than 3 times. They skipped our room on our second to last day. They claimed I had a do it not disturb sign up. I did not have that sign up. It was not easy to call the hotel to get a shuttle when we arrived. There needs to be an easier way. It was easy to get a shuttle going back. Breakfast was the best part of the day.

Everything was excellent, even the emergency exvacuatio incident was handled great

Breakfast was great, staff was kind and courteous. Our only issues were the fire alarms going off, never knew why or what happened, but walking down the 7 flights of stairs were tough .

Horrible mildew scent in room and temperature over 80 degrees

Great stay overall would stay again

Everything

The property is well maintained, but shows its age in places. My room was very clean and organized. The beds were soft and clean. The provided breakfast is great! The coffee leaves a bit to be desired. The soda fountain worked but the carbonation was way to low. The afternoon happy hour drinks are well, but they are free, so no complaints. The provided snacks were ok as well. I'm not a chips and salsa guy, but the trail mix was fantastic. They switched it to something like a Gardettos this week, which is disappointing. The staff have all been lovely. Alicia at the front desk is very sweet. She assisted me with purchasing things from the commissary. Some of the cons: The repairs show - drywall patches, bathtub repairs, caulk joints wearing away, carpet base pulling away from the walls in places, the bathroom mirror light was blinking at times (maybe a bad driver?) - all of these were pointed out to the front of house staff upon checkout. I did not have the same room when I returned the following week but noted similar issues in this new room. I booked on Travelocity. There was someone already in my appointed room so they bumped me to a different room - No hassle really. But the pricing difference between aggregators and the Hilton website cannot be ignored. I would rather book direct but it was much more expensive.

the first room we were given was dirty..had not been cleaned- staff was great about getting us a new room with many apologizes. my only recommendations is earlier breakfast..we had an early flight and no breakfast until 7

This has always been one of our favorite hotels. This trip was a disappointment however especially since we took our friends with us for their 1st time to stay there. Our rooms weren't ready on time, we had to pay for parking & the managers reception is limited to 2 free drinks now. We also lost electricity on our floor at 4am. It was not back on when we checked out either. That part could not be helped I am sure. The restaurant/bar was good though. The cook to order breakfast was great as always.

I loved that it has a balcony option.

Our stay was perfect - the restaurant was nice and quiet also. We unfortunately weren't able to partake in the evening reception but the resturant was nice and had great drink selections. My husband and I enjoyed everything, all the employees were helpful also. The breakfast is just as I remember when staying there as a kid to now. Parking was super easy to set up and check out was easy as well. The only complaint we had about our stay was our stupid bathtub but once we figured it out it's wasn't too terrible..

We have stayed here many times. This hotel has great service it’s just getting shop worn. The back lobby bathroom towel dispensers were either broke or empty. Just a symptom of lack of maintenance upkeep. The main lobby noise can be a problem at night. The breakfast is always very good.

The bar was amazing with the best bourbon collection I have seen, and the bar tender was amazing

CUARTO NO ENFRIABA Y LA PICINA ES MUY PEQUEÑA Y TENIA MUCHOS QUIMICOS QUE ARDIA LOS OJOS DESDE QUE ENTRABAS AL AREA

This hotel is very upscale and the breakfast menu is pretty good. The staff is friendly and polite.

Excellent amenities. Love the breakfast and happy hour. Definitely recommend staying at embassy suites.

Having to pay $22.73 a day for parking is absurd. Another place where greed hac taking over. I will not be back.

Check in is 4pm, but our room was not ready until 4:40. On top of that our room was soooo hot, they had to bring in two box fans to try and cool it off but that did nothing. Breakfast was good, pool smelled sooo strong of chlorine, I didn’t even want to get in. Room was clean, lobby was clean.

Hotel shower in room would not work properly, only a small amount went up to the shower head, and the water that did was hot. This issue I am sure the maids notice, which should have been reported to maintenance. Bottom line they should not rent out a room with this type problem. Disappointed.

My stay was great, minus the fact my corner balcony room needs to be renovated badly. There were water marks on the wall. My shower had black mold and the tub floor was dirty with dirt.

Things seemed to be falling a part a bit. Our room was not very clean, especially floors. There was hair all on the walls in the shower and then still there next day after housekeeping came. 2 elevators were not working. For the price of the room per night, I expected better. Cleanliness was the main concer.

My brother was robbed in Atlanta and got back to Dallas where I booked him in a room at the Embassy Suites. TSA was was nicer to deal with. The hotel refused to let him check in using my credit card since his were stolen. They were unpleasant and rude as if he was a criminal, not a victim. They were unwilling to accommodate him so he had to sleep in his car. Of course, getting a refund or help from Expedia is virtually impossible.

Nice and updated good staff

Was Great

After finally wading through Morris's, I got to my room, where upon going to brush my teeth, I was greeted by a huge black pubic Har in the sink. Nice cleaning folks. Finally, getting to bed, I attempt to turn on the TV to drown out the band downstairs..... no remote anywhere. Thanks Embarrassing Suites. You were once a hotel to enjoy. Not trying again. OH YEAH! The hidden $20.00 parking fee for a 2500 acre, unsecured lot was a great hidden fee also! Daryl, you deserve better and they do not deserve you!

Highly Recommend

The room was very spacious and clean. Had to wait for the room to be ready but was worth it

N/A

Great room, very pretty building, maintained well, pool was nice. Would definitely stay again.

Everything about the stay was good, until my husband and son got stuck on the elevator. Reported it to the front desk and they didnt seem concerned at all. Needless to say, it completely traumatized my son and the front desk did nothing about it.

Awesome staff Rooms were clean and well kept.

Staff was friendly and room was comfy and clean. The only reason I didn’t give five stars is the only option besides one king is two double beds instead of queens. Managers reception and breakfast buffet were a plus.

This freaking Hotel horrible service you cannot talk to a human. You can’t talk to the front desk unless you walk over there drive over there and see them in person and even then it’s questionable that you even being able to talk to them horrible they had two working elevators when they have five there three were down two big events were happening in the hotel. You couldn’t get to your room if you if you wanted to without having to use a stupid stairs or waiting half an hour to use the elevator freaking ridiculous horribly managed was over charged for parking. I checked in checked out only stayed at night got billed for three nights. What the f!!! Again you cannot even call to argue about getting payment settled. They overcharge you and you get stuck with AI telling you that they’ll send you to a representative that is doing reservations reservations doesn’t handle billing so you get nowhere.

Great place. Close to the airport which was perfect for us.

No AC.

Very clean

Wonderful place to stay

Love it as alway

Great Hotel will stay again

The room we had was great. It was large with plenty of seating, work space, and comfortable beds. We also enjoyed the choice of food and drink at breakfast. The issues were that none of the ice machines were working. We had to visit the front desk to get ice. The pool was also closed for maintenance on a summer evening, which is always a disappointment when we book a location with a pool. Lastly, there was no one to help with luggage when we arrived and the automatic doors were not operating. We were fortunate to find a luggage cart to use, but needed two people to maneuver it through the double manual doors. These issues were a shame for a large market hotel in summer.

The location is perfect, the hotel is very pretty and clean, but the air conditioning is not working. People were buying fans because the rooms were hot. Ours wasn't terrible, but it definitely was not as cool; you could sleep without covers. The parking at this location is the main issue; you pay $22.00 per day, but there is no parking available. You must drive for at least 30-45 minutes to find a spot. Breakfast was amazing, and the staff was super friendly. They also have a Starbucks on site that is a plus. Overall, the experience was good but left me expecting a little more from an Embassy since is ranked as a 4-star hotel.

Great staff very helpful. Stayed for 3 nights and 1st night I woke up around 3am with bug bites while in bed. The staff quickly offered to move us and we had no issues after. The new room had visible stains on the carpet that needed cleaning but it was wayyyy better than getting bug bites. We were able to enjoy the rest of our stay and have a good time.

When you have to pay for parking after already paying for an expensive stay and my room wasn’t clean, the bathroom had long black hair on the floor and in the tub and shower. On the website it stated that it had a hot tub along with an indoor pool. The pool had big ass bugs floating around that I had to get out the water. The ceiling looked like it was about to fall in going around the pool area. Other hotel guest were rude during breakfast but you can’t control that though.

Very polite reception and house keeping!!!

I have stayed at this location and other embassy before with excellent experiences. Unfortunately, this is the first time that my stay was not satisfactory. We booked for a family trip for my grandson's birthday and I was excited for my kids and grandkids to stay here because I love the customer service ,the beauty of the hotel, the buffet breakfast and the indoor pool plus the convenient location to Grapevine Mills. We checked in on Saturday and checked out on Sunday.. on Saturday we had to call the front desk to come unplug the toilet. After waiting for about 30 minutes, we had to call back down and someone finally came and fixed it. Having young kids having to wait to use the restroom was difficult. Then that night we had no air conditioner. The room was extremely hot and they sent up a box fan. We had three adults and three children in the family suite and had to use a box fan in the bedroom to try to cool down which was very unsatisfactory. The next morning, waking up extremely hot and sweaty I went to take a shower and immediately the shower lever and backing fell on the wall. I called the front desk. They sent someone up to fix it and the maintenance man noticed it was extremely hot in our room and stopped to fix the air conditioner.. we had a scheduled bday event on Sunday, so none of us had time to shower. We had to hurry up thru our breakfast to get to the event. The one very good experience I had was upon checkout I spoke with the Male manager and he gave discount.

When we arrived only 2 of the 4 elevators were working. By the end of our 4 night stay they were all down, with no solution to get down from the 6th floor. The pool was gross, would not reccomend swimming. Lines for managers happy hour were long but options were good. Breakfast was on par with made to order embassy suites breakfast. The hotel bar employees, not manager special, were not friendly. Overall for $800 for 4 nights it was a very disappointing experience. We expect more than sub par...why has sub par become acceptable?

I love the lobby/ dining area. The room was clean enough, but could use a deep clean. The bed was comfortable, the water pressure was amazing. The complimentary breakfast was great. The pool looked clean and inviting but we heard a horror story from someone who used it the night before so we opted to skip it. We also enjoyed the proximity to the mall. We enjoyed our stay overall.

Great service all around. Nice clean rooms, free delicious breakfast made your way, and fun exciting activities for kids. Great location as well. Loved it

Non functioning A/C

Beauty hotel and great parking lot

Staff and property was great. However parking is bad and cost $20 per day. The lot is a park and fly for dfw airport and parking spaces were hard to find.

This is a very large hotel that typically has 4 small elevators. For two of the days we were there two of the elevators were broken. On the last day of our stay they were down to one elevator for the entire hotel. There were 3 wheelchair users that I saw on the last day that were struggling with long waits. Families with strollers were having difficulties because of the situation. Also the parking lot is too small for the hotel that it serves. And the front wheelchair entrance was blocked all weekend forcing wheelchair users and families with strollers through doors that are too narrow and were difficult to open. We did enjoy the breakfast and the staff were good.

Loved our stay at Embassy better than the Gaylord! Great hotel!

Rooms were dark and dirty, toilet and tub had stains at check in. We had two rooms and one of the rooms toilet had water overflowing from the top of the toilet and onto the floor. Room was changed but they were still dirty and housekeeping never cleaned our room. We booked for 2 nights but stayed only one night because of our experience the first night.

we all enjoyed our stay

Pass after I messed it up. The mingle drink and snack evening beverages were so nice and more than expected! This hotel experience was lovely and everyone was so accommodating!

The first room was awful!!! The door was open and there were crumbs everywhere!!! It obviously hadn't been cleaned. Also there was mold all over the ceiling in both rooms. The second room wasn't much better. The mattress and cover were really stained. You could see it through the sheet. We were so tired at that point that we just covered the sheet with the blanket and bedspread and slept on top in our clothes and a throw we had in the car. Definitely not staying here again!!! I feel I should some type of compensation!!!

Awesome morning breakfast No closet in the room to hang up clothes Peanuts or other material on the floor clearly not vacuumed Excellent location

We had the enjoyment in Grapevine, TX. The Embassy Suite was so convenient and comfortable. We had a room with a view and a balcony. We were able to watch fireworks in many directions . Happy hour drinks and snacks were served right on time and breakfast was wonderful. The staff was accommodating when we needed sheets and towels. We will definitely be back.

A couple of the elevators did not work so wait time on the one working one was a little long but the property was clean & the breakfast included was fantastic.

Room could have been cleaner. Needed dusting and floor mopped in the bathroom. Needed some air freshener

The bathroom drain was also clogged, and the water would not drain at all.

Easy and fast trip to the airport

It was awesome!!