Spark By Hilton Grand Prairie

Staff was great No soap in bathroom. Going to desk for clean towels Bedspread had a spot on it that might have been feces.

Overall the hotel was ok. The hot water was not hot for the shower. Luke warm at best

Staff was nice

The shuttle service took 55 minutes to arrive at the airport! I was told 30-35 minutes when I contacted the hotel.

The elevator was down my entire trip one minute it’s working and the next minute it’s not working so I had to walk up and down the stairs and I was on the 4 floor

Todo muy limpio y muy agradable el personal

We killeda 2 inch cockroach in the room and called the front desk. The manager was told but never once did he call or come to the room to see ifwe were ok, needed anything or apologize. 3 times tried to talk to himbut he was " never there" I would've recommend this sorry place to anyone. Also after being gone most of the day there were no clean towels etc and beds were not made. When we called about this they moved us next door to a cleaned room. The people at the front desk were forecasting than the manager. Sorry state of affairs

The building was great. Great value over all. The staff never fixed the door to the room was missing a bottom screw to be able to secure the room door correctly. The toilet system in the room did not flush properly. Maintenance never stopped by to fixed the room door or bathroom. Not enough parking around the Hotel itself.

The Elevator was faulty

Stay was fine for just one night. Room was clean and staff was very friendly. Elevators had issues a few times and water pressure could've been better.

Location The smell of marijuana

Room was ok, had almost what we needed, no Kleenex and no ice bin but other than that it was fine for 2 nights. The breakfast was ok but don't expect it to be anything other than bagels or cereal. The worst part was the elevator. It did not work properly. Was given a room on the top floor so elevators would have been nice to use. Had no issues taking the stairs but if they are not operational put a sign up. My daughter and I got in one on the ground floor to take to the 4th floor, the elevator stopped at the 4th floor, dropped then went to the 3rd floor, stopped and doors remained closed. I pushed the button to 4 again and we went back up, dropped again and the doors only opened about halfway and we jumped out. The elevator wasn't even on the floor we jumped down to get out about a foot. Either ask for a ground floor room or be prepared to take the stairs.

Airport shuttle had some wear. Elevators didn’t work, had to use stairs. IHOP is walking distance, which is nice. Room was clean and comfortable but basic amenities. Staff was very nice.

Enjoyed the stay and the staff

The rooms were old, tub was rusted and not suitable for a comfortable shower, the toilet was broken and my fiancee had to fix it, there was someone in our assigned room painting and told us we could sleep in it despite the fumes and smell. There was no toilet paper and the television wound not stay on. Also the elevator was not functioning. Overall, I would never stay here again.

Hotel was felt terribly unclean. Carpets and bedding felt “wet”. There was an odd smell throughout the entire building. Tripping hazards in elevator, ceiling tiles broken. Terrible experience.

Breakfast needs a little upgrade. Hot water is not hot at all. Boiled eggs are cold. Room that we stayed in needs upgrade. The mattress is flat and not comfortable. You can hear noises from the elevator and the connecting room.

Very good, no complaints, helpful staff, good location 👍

the shuttle driver ( Marcus) absolutely the nicest person I've ever come across, very helpful, very patient as we were completely lost at the airport. Give that man a raise!

Both the pictures and other reviews were pretty misleading. You can tell they've made some upgrades, but the room was very small and the area was very sketchy. I was uncomfortable having my kids here. We stayed two nights, and I considered eating the cost on the second night and going somewhere else. The elevator barely worked, and it took forever. The floors and carpets were just dirty. The shower curtain was ripped and barely hanging on to the bar. There was a stain in the tub that looked like blood. The whole room and hotel were just dingy. Not what I expected when I saw the Hilton name.

Breakfast was great!

The breakfast and location The rooms had a smell also the pillows and sheets

The breakfast and location The rooms had a smell also the pillows and sheets

Nothing Mr having an ADA accessable room

Nothing Mr having an ADA accessable room

I love staying here every time I have a concert in Arlington! The staff is always friendly and welcoming!

Kind of an outdated property . But the staff was nice and it had light breakfast and 24 hour coffee. Card reader thing was missing on my original room. I asked for a new one and staff changed it with no questions

I wish the breakfast bar had more food

A new guest next door was slamming doors in n out in late night. And curtains need to be pitch black... but also I wanted cold water from shower and was only hot

A new guest next door was slamming doors in n out in late night. And curtains need to be pitch black... but also I wanted cold water from shower and was only hot

I wish the breakfast bar had more food

The location The elevator was very sketchy. It was either 2 inches to or 2 inches above the floor, it never opened level to the floor. My daughter almost fall when getting off the elevator. The bed was very uncomfortable. That was loudest hotel I have ever stayed in. People talking loud or trying to get into our room at 3 in the morning. And then there was the staff talking very loudly on the phone. The customers didn’t need to know what was going on with her and that he had apologized to the girlfriend for whatever he had done.

The location The elevator was very sketchy. It was either 2 inches to or 2 inches above the floor, it never opened level to the floor. My daughter almost fall when getting off the elevator. The bed was very uncomfortable. That was loudest hotel I have ever stayed in. People talking loud or trying to get into our room at 3 in the morning. And then there was the staff talking very loudly on the phone. The customers didn’t need to know what was going on with her and that he had apologized to the girlfriend for whatever he had done.

The gym equipment was unstable and noisy! It was barely functional and didn’t work properly. The pullout desk was not cleaned,clearly it was overlooked! The bathroom door didn’t have a place to hang a towel! The elevator needs addressing

everytbing good

Not a problem for me but just an fyi…Breakfast was very limited to bagels and muffins and juices. On night 1, My only complaint was I reported that our toilet was not flushing properly because the inside chain was corroded and front desk assured me it would be checked the next morning but no one ever fixed it. She gave the option to change rooms but I didn’t want to pack up everything when I could manually hook chain after bowl refilled.

The room was comfortable and the breakfast was included which was nice Why this is a bad review is because of the airport shuttle. This was the main reason I booked this hotel because I had an overnight layover. The shuttle doesn’t come on time after waiting and waiting, and I had to get an uber as to not miss my flight.

The room was comfortable and the breakfast was included which was nice Why this is a bad review is because of the airport shuttle. This was the main reason I booked this hotel because I had an overnight layover. The shuttle doesn’t come on time after waiting and waiting, and I had to get an uber as to not miss my flight.

Affordable, clean close to so many places

Elevators are about to break, room smelled really bad when we first walked in, bathroom wasn’t clean either, and the roof was leaking.

The hotel was great but after double checking they had an airport shuttle that we could use, the driver never showed up.

Staff was very nice and courteous, always very helpful with any concerns we had! Breakfast was good , bagel bar, and add ons

Very clean and rooms were great size The elevator didn’t work properly, hiking up to the 4th floor was not in my plans

It’s was very clean , good location No hot breakfast bar

It’s was very clean , good location No hot breakfast bar

They had issues with there elevator and was aware but never said anything to guest before checking in. My Family was stuck on elevator and then it finally opened on the wrong floor. I called down to service desk and she said they were aware of issue to use the stairs for the remainder of stay, mind you we were on the 3rd floor. I have bad knees and that out a lot of pressure on me. Not to mention the wash cloths I was given was dirty with some black stuff on it

Accessible

Breakfast was trash basically reheat bagels. Hotel was semi clean only one working elevator. Overall for just sleeping and leaving not bad. Amenities could be improved. Pool was clean.

The hotel and customer service 👌 was great. The hotel was nice and clean. One thing the elevator broke down and we had to walk up three flights of stairs. It was fix the next day. Thank goodness because one of my passengers had a bad knees. Over all people and hotel was nice.

The A/C is from the previous century ,it worked but I felt like I was sitting by a very noisy engine ,or was hard to sleep with that much noise Other than that The staff was super nice and friendly ,breakfast was good and the room was basic but clean

Room and bathroom were dirty.

Room had a smoky odour and bathroom was a little tired, but nothing much to complain about other than the pictures looked better than the reality of the room. Pretty standard hotel room at this price point.

Very friendly staff.Starring from the front desk to the cleaning ladies and the lady setting up breakfast.loved my stay.the front desk person was very informative.breakfast lady was helpful with food items and cleaning ladies made sure everything was good in your room

The room was clean and it was a great location!

Parking was great, my room smelled like cigarettes but other than that everything was okay.

This hotel staff was so friendly and helpful. Greeted us with smiles & gave thorough information upon check-in. Parking was easy. The hotel was clean and comfortable. Our only issue was waiting on the slow elevator for a very long time. What seemed like 10 minutes for a 4-story building. That only happened the first time we used it, then it wasn't a problem the rest of our trip, so I guess they worked on it. I would stay here again.

Room seem little dirty in an older area

Don't book! The bathroom of our room had not been cleaned and the bathroom smelled like mildew so badly we couldn't use the shower. The AC was a window unit that didn't work. I can't believe this place was under the Hilton name, as if felt more like a motel.

Kourtney at the reception desk was a pleasure to deal with. She was able to solve a booking issue I had quickly, efficiently, and with a smile. True professional.

I like everything, clean, friendly personal.

Amazing hotel for a great price. Everything is near. Everything in the area is 10-25 minutes distance. A lot of food options near it. Great discount at iHop. Great staff. Great room.

My second time to stayed in this hotel. The cleanliness was super. The staff was awesome. If making changes for improvement, maybe a microwave inside the room.

Unfortunate, as the reception staff was nice.. But the cleaning crew needs do to their job.

staff friendly and helpful. Breakfast few options (Bagels, Muffins, cereal, boiled eggs.)

Not the cleanest Hilton property I have stayed at; the carpet in the hallways had stains and obviously had not been cleaned in sometime though they are regularly vacuumed. Staff was incredibly friendly and helpful, everyone with a smile and eager to assist. The only downfall of this property was the cleanliness. Just the small things like the carpets with stains, dust on the vents, walls and trim with marks from many people touching or leaning against them, that sort of thing. That said, I would stay here again.

Don’t be fooled like we were…it may say Hilton but was a refurbished older hotel. Rooms were small and although they gave it a complete facelift very dated building

The system was down when we arrived. We sat in the lobby for an hour. I Aries at the desk for more information and nobody helped me; they just continued to work on their computers. When we got to our room, it had a wet smell. The hallways smell like weed and smoke. The pool had tiles falling off, super cloudy water. There were no pool towels and someone brought out bath mats instead of pool towels. In our bathroom, there was a hole in the wall that was filled with tissue paper. Our trash was full so we called and asked for a new bag and they said we had to come get it. Overall the cleanliness and service was not good. It’s nice to save money but this isn’t worth it.

It was worth it for the money and for a single night I had no issues with the property

We followed up the next morning. Maintenance was coming, we were told. They never came. Again, night 2, no refunds, no room changes. We expressed our disappointment at the end of the stay and were only given 35% off our stay, a minor amount considering the loss of sleep from no air conditioning in the nasty, humid room. The hotel also was quite dirty, especially the floors in the hallway. And the breakfast was very underwhelming. Would not recommend.

We arrived and the computer system was down. The young lady and tall gentleman handled it very professionally and smooth. Amazing front desk staff. Seemless check-in. Kudos to those two!

Very helpful upon arrival. Very professional and friendly. Was a bit loud at night but ok.

Free breakfast and great rate but even though “recently renovated and non-smoking,” the rust was just painted over and everything still smelled like smoke. In 24 hours, the floors to the elevator were never cleaned, elevator had food in it, never cleaned, pool and lobby didn’t close at 10pm, food was left in our fridge from previous guest and sheets stained. Front desk guy was very friendly but needs more help, it was gross and will not be back.

The place is ugly, dirty noice, really bad choice

Staff was wonderful

Unfortunately, our stay was disappointing. The property felt worn and not well maintained, with chipped paint, cracked tile, low water pressure, outdated fixtures, and an overall dingy feel. Cleanliness could also be improved. The complimentary breakfast wasn't worth waking up for, and when we requested towels, we had to go pick them up ourselves instead of having them delivered. The parking lot also felt a bit sketchy at night. While the location near IHOP was convenient, it also brought a lot of late-night activity, and the parking area wasn't gated or secured. We understand this is an economy hotel, but we've had much better experiences at similarly rated 3-star properties. We appreciate having a place to stay when options were limited and the location was convenientat onky about 10 minutesaway from our destination, but we would choose a different hotel on our next visit.

Easy check in! Friendly staff

Goog value.

Bathtub was difficult the towel were scratchy. The cord was cut then the wires were inserted in a power strip then a plug on top. Won’t stay there again

Very supportive staff

Staff was excellent. Very friendly and helpful. Grounds and hotel were not the cleaniest. Had trash outside and in the hotel hallway.

Great service staff where awesome

The room was clean, and the staff was nice, the breakfast was good and had a variety of foods. And even thought the shuttle for the airport is old it was good and brought us to and from.

The front desk, Anaes (sorry if I misspelled his name) was very friendly and helpful. I would stay again!

They were supposed to clean our and didn't come. We stayed for 3 nights. The room acoustics were terrible on the 3rd floor. We heard kids crying and yelling, a couple arguments (clear) and what we believed were them later having sex. We shouldn't have never been able to hear all those actions in our room once the doors closed. The carpet in our room felt moist and left our socks so dirty we left them. The staff was nice and friendly and gave us new towels everytime we asked but only apologized for them not cleaning our room never offered to have it done. Very disappointed in our stay.

Not happy. Not happy at all.

What I didn’t liked. No coffee pot in my room What I liked, it was a great location

Room was fine, saw a couple roaches in the main lobby, not the room. Only stayed for one night.

Air conditioning was amazing. The shower was hard to turn on and not very maintained. The ceiling was peeling paint. Definitely could use some maintenance. The elevator was sketchy at best

the room was small and crowded with shelves. it was difficult for two people to move around comfortably. There were mosquitos in the room as well as crickets.

I didn’t like the way the bathroom looked tub faucet stay running no drainage catch in the tub hot water never got hot the shower head don’t work properly and I seen baby roaches in the bathroom floor and had one in my luggage bag never been to I hotel then run down and I have pictures also I need to email to the hotel headquarters

It was a great stay

Good place, clean, friendly staff, and good price

Easy to get to and price was great

Overall, stay was great.It recommended for my family

The breakfast was just okay, with the usual offerings and nothing particularly memorable. The one exception was the yogurt machine, which I really enjoyed and was a nice surprise. Overall, it was a decent place to spend the night, made better by the excellent customer service at check-in, and fabulous air conditioning

Staff was very friendly and helpful I had issues with my keys few times and they solved the issue quick everybody had a smile and you were acknowledge by every staff the issue was that the overall hotel was dirty since the lobby to the room every trash was full the floors were dirty in my room there was a problem of mini roaches we had to kill few of them, they were yellow spots on side of toilet there was hair in bathtub and yellow spots on sink legs the elevators need maintenance they were also dirty. Breakfast was ok will save you some money instead of going to starbucks to get the same thing.

The stay was ok , I feel like the property is a little run down from what it looks in the pictures! The hand bar soap that was in the bathroom was wet and used and was put back on the box! Gross!!

It was a place to spend the night. Priced decent. However it seems to not be maintained well. Also the hallway wreaked of Marijuana.

Enjoyed the stay as we stayed here for one evening and it was small however it was clean. Nice breakfast options and the staff was extremely hospitality and accommodating. The tub areas can receive some upgrades and it would be a solid stay. I was pleased overall and would stay again. A bonus, check out is at noon!

Todo bien gracias por todo

Perfect stay!!!

Overall, the room served its purpose for a an overnight stay before Fifa. The bed was extremely comfy. The room and bathroom are very small. The floor was soaked near the AC. It's a nicer version of a Motel 6 or Super 8. The build seems older, creaky elevators, an odd smell. Would I stay here again? Only if I was looking for a cheaper hotel or last minute booking. This is not for the luxury by any means but overall a decent night's sleep. Staff was nice, no signs of bugs.

Breakfast could be a bit better, very continental style fast breakfast. Would like a little more variety

The staff at this property assured me that if I cancelled I would only incur a fee for the first night and would be refunded for nights 2 and 3 even after I asked for assurance. They did charge me all 3 nights and the management refused to help in any way or to honor what their staff told me. They are liars with no morals. I would highly recommend avoiding this hotel as they are not trustworthy and don’t care about customers, only taking your money.

Excellence

The air conditioning wasn’t cool enough

very clean rooms

Rooms were dirty had cockroaches on the desk in the bathroom under the desk rooms were musty definitely need updating

Great and convenient stay!

Buena relación precio calidad

Toilet was too low to the ground. You were literally sitting in the toilet. Other than than a nice room. Room137.

N/a

But in general based on the price it was a good hotel .

Thank you

The room could be cleaner, needs better air conditioning and housekeeping did not clean the room any day during our stay.

Limpieza en area comunes necesita mejorar Comida puede mejorar. Muy simple

Very good service

Close to where we were visiting and easy to get around to sights.

Older redone hotel. It was ok for work.

Decent room. Good breakfast, not great. Appreciated the shuttle to the airport, but was in an old van, with no air conditioning. Got us there, tho. No major problems, tho.