Holiday Inn Express Hotel & Suites Dallas-Grand Prairie I-20 by IHG

The room was clean and smelled good. The breakfast bar had more options than most breakfast areas and was well kept by the attendant.

Room was clean, breakfast staff is friendly and presentation is inviting. Enjoyed the breakfast selection and meal.

Exceptional

Loud people partying in hallway..room next door had tv up loud all night long

Location Price

Location Price

Beautiful rooms . Hot tub and pool. Excellant friendly staff

Beautiful rooms . Hot tub and pool. Excellant friendly staff

none

A quiet room on the first floor was great, food quality was good, breakfast staff was friendly and the area was clean and pleasant. This location met all our needs for the metropolitan area. Front desk was great, we extended a day and that coordination was perfect. We have stayed here before and this recent stay was a pleasure. Keep up the good work. Thank you.

We absolutely loved our stay ! We will definitely stay here again ! Breakfast was delicious! Especially the pancakes!! I would like add the bed was so comfortable so relaxing! I give the hotel 5 ⭐️⭐️⭐️⭐️⭐️

Beds are super comfy and cozy, but refrigerator didnt work and ruined our food

Exceptional

Great for my needs. Will stay again

The location is amazing. Very convenient to shops and food amazing Nothing

Nothing

I didn’t like that I was put in a handicap room, was too tired to move, my husband got bit up in the bed don’t know what it was

Superb

The employees were very nice and helpful, kept the room clean from the day we arrived.

The elevator stopped working on the second day of arrival, we all had to use the fire stairs to go up and down our room. The safe in the room was not working, reported twice to the reception but nothing was done. Bad hotel!!!

Elevator went out of service and we were on the 4th floor. Staff was friendly, but extremely slow with noticing someone was at the desk waiting for them. Overall average experience.

We found a old tshirt and papers under the sofa/bed that we had to put in the trash. Other than that hotel was great.

Nice

Exceptional

The Hotel was very clean. Staff was friendly and helpful. The breakfast was really goods and keep filled. The Hotel is walking distance to a movie theater and many restaurants.

The breakfast was good. The beds were comfortable. The shower in the bathroom did not turn the shower all the way on and it had Lowe water pressure. The elevator made loud noises like you were going to at any minute.

The shower in the bathroom did not turn the shower all the way on and it had Lowe water pressure. The elevator made loud noises like you were going to at any minute.

Very clean and conveniently located to shopping and food. Breakfast was very good. Jetted tub was a nice addition. Bed was comfy, room was cold and they provide toiletries.

Exceptional

Great bed and great breakfast

Everything was great. The room was very clean and quiet,

Very good

Exceptional

It was clean Poor Management, shady location, old, slow elevators, broken microwave, and a hard bed. The pool is in the middle of the parking lot so you have to walk out the front doors and no privacy. I stayed one night and had prepaid for two nights. Lawanda Mosby, the manager said that she will not refund one night. I checked out at 9am and informed all that this was my intention. They also charged me $25 for ??? I'm disputing the fees.

It was clean Poor Management, shady location, old, slow elevators, broken microwave, and a hard bed. The pool is in the middle of the parking lot so you have to walk out the front doors and no privacy. I stayed one night and had prepaid for two nights. Lawanda Mosby, the manager said that she will not refund one night. I checked out at 9am and informed all that this was my intention. They also charged me $25 for ??? I'm disputing the fees.

Clean rooms the staff is very helpful

The room was comfortable I asked to be facing the hwy but I was facing the back

I asked to be facing the hwy but I was facing the back

clean room

Superb

The breakfast was good. The room seemed clean. All the staff was friendly.

Our room was nest, clean and pleasantly cool when we arrived.

The check-in process was quick with a friendly staff. The room was clean. Was able to access the Wifi. Good breakfast items. Would book this hotel again.

I was very disappointed. I realized the sheets/comforter was not in the room for the sofa sleeper. I called to have those items brought to the room in preparation for bedtime. Staff confirmed and no one brought the blankets. We ended up going down to the front desk several times and there was no one anywhere to be found. We sat down there for 30 minutes each time. We were forced to use the sofa bed without blankets/covers. I was very disappointed.

The Staff were very helpful and nice. The room itself looked very good along with the property as a whole.

Will be staying again

My stay was nice and quiet

I mean besides the fact that unfortunately they didn’t have the room I booked and the walls in the shower being dirty if it wasn’t because I had a work meeting at 5 I would’ve had time to let the staff know but it seems like they don’t have the systems up to date as well

They was having free food and drinks at night till it runs out. That was special of them to do that

It

There was not much for breakfast.

Excellent stay

It’s a great hotel

The Room was roomy, The jetted tub was very nice. Great breakfast

Manager of this facility needs to be educated on customer services! Worst experience we have ever had at a hotel

Deposit is $100. I called and told them I was booking with Expedia and they told me it would be 10-20% of the total. When I arrived on property I was told different. Hotel room was very clean

Breakfast was good and delicious

Just ok

Clean room

Yea

Everything was clean

Easy check-in, Clean, Location, Price

I loved the option of the jetted tub/jacuzzi. It would have 5 stars however breakfast was cold when I went for breakfast. That morning hospitality could’ve been better. Housekeeping knocked like 3-4 times even after I called the front desk.to let them know when I would check out.

The attention to detail was absolutely adorable in every way! There was a heart shaped tub with jets that is absolutely adorable. Beside the tub on the outer ledge, there was a couple of towels in the shape of a heart with bubble baths. There was also a very cute disco-ish light bulb that changed colors, but very subtly and The shower was wide, curved, and long. It could have used a larger sitting area for us older folks! :) The toilet paper and the tissues were in the shape of a bow, once again adorable! The accessories that were in the room were so thoughtful. You can tell a lot of time was taken in consideration of everyday needs!

The hotel was nice. The room was clean and i slept well. I will definitely return.

Staff was the sweetest :)

We only spent one night, clean room, comfortable bed, everything we needed. We didn't try the breakfast but the front desk staff was really friendly and provided information about the breakfast and other info.

It was no smoking allowed but room smelled like pot. Moderately clean. Probably would not recommend.

The Room Was Awesome, Breakfast was Hot, and The Staff was very polite. So Good I extended my time

Room was great! It smelled clean and was clean. Staff was courteous and helpful.

Very clean .and a great breakfast bar.

Clean room & good breakfast!

Hotel is always clean, the staff is polite. The rooms were perfect and the breakfast is the best always. Will use this hotel again.

Great service

Good breakfast

Breakfast! Love it

The staff at the facility was friendly, professional and very helpful.

From the moment we checked in

Good value, and quiet

It was great

The room was infested with gnats was told by staff that exterminator had been there Friday but we tried 3 different rooms and all had gnats. However we were reimbursed for our stay and went to another hotel.

Clear

The room was clean. The room was quiet. The bed was very comfortable.

Clean room, good breakfast. Only negative is that we booked a king suite but they gave us 2 queens.

Cool

Good

It was the average holiday inn. The room was fine and the amenities average

Everything was clean. Staff was polite and friendly including the ladies who clean the rooms. The breakfast was good - omlets, sausages, cinnamon rolls, oatmeal, juices, yoghurt, muffins, etc. Price was right for a nice stay.

This is the third time we've stayed at this hotel owing to its location. It's the second time that the room humidity could only be controlled if the AC was turned down to 69 degrees. Twice, the TV remote or the TV signal would not work. During this last stay in room 310, the receptionist seemed as she could care less. Even cheerful about saying they weren't going to do anything about it. At least the last one offered another room since Game 7 of the World Series was on. I really do hope that the management at IHG reads this and takes steps to bring this property up to their presumably higher operating standards, including new personnel.

Quick and easy

The room was clean and nice

Came in with my Cross Country Team. Had to email multiple times to get credit card authorization. Charged tax even after sent Tax free form. I have asked multiple times for the updated receipts to be sent to me. Everything has required multiple emails. Would not stay here again. Manager will tell she is going to fix something and I have to email multiple times before it gets done

great breakfast, the cinnamon rolls were delicious! The hot tub was a little bit cold.

Enjoyed my stay the staff was friendly and accommodating. The only thing was you can't control the temperature in the room and i was freezing.

Excellent area in all directions modern mall and easy access to I-20. Beautiful area and several restaurants.

fine for business travel

Cold AC

Room was great. Great weather for football.

Clean room staff

The room was great and I had an amazing time

The hot tub was okay. The massage stopped working after a few minutes

Definitely found my close to home “get away”-decent prices for the room size and I’ll be at additional options from toothbrushs extra towels body wash, shampoo, conditioner, lotion, all made by Dove! We chose the king Jacuzzi suite! We will be back for our anniversary!

The staff was excellent!!! So was the room!!!!

This hotel has rooms with heart shaped tubs for two. They provide bubble bath, towels, and all the shower supplies right on the edge of the tub. The tub even has its own light above it that changes light colors through all the wave spectrums. This hotel also has a coffee machine for the morning that grinds the beans and then brews your coffee. This is to go with a delicious breakfast. Check-in and check-out were a breeze and the mattress and pillows on the bed were so comfortable. The coffee machine in the room had tons of options along with all the extras. This hotel is right by lots of dining options and is convenient to Globe Life Field. I just can't recommend it enough.

Landscape

We had to wait a good 15 minutes until one of the other guest had to ask the breakfast staff person to find him.

Very clean and relaxing

Very nice property

Most comfortable room & bed of any hotel I've stayed at. The breakfast was hot & delicious. I would definitely go there again.was hotand delicios .

Then men at the front desk were so kind and accommodating to us! The hotel was clean and smelled fresh as soon as we walked in.

Everything was nice

The service was excellent very helpful. Very convenient and walking distance to many stores.

The bed was soft, the staff was friendly, the insadental deposit was ridiculous.

Very quiet and cly

I would definitely recommend this hotel 100%.

Everything was very nice

Good place to stay, they have breakfast in the morning it was good the pool was open movies across the street I will stay again. We had a nice time!!

I usually like to stay in the Holiday Inn express, but I was disappointed in a lot of things. It was kind of not as as good as the normal holiday and expresses I stay in. And when I went to the pool, it was filled with leaves and all kinds of stuff it wasn’t Very nice. I mean the water was warm to the touch of the toe what there wasn’t even a screen that I could take to try to clean out all the debris and stuff that was in the pool, which was not good. I couldn’t dry my stuff because it was an old washer and dryer and you needed quarters to put in it and in today’s day and people don’t carry quarters with them and I couldn’t get quarters from anybody. There was a a place for me to put garbage for food that I ordered to eat out. I do have to say, though that the people who work here were very nice and tried to accommodate me as much as they could so that was very nice. The shade in my room didn’t go down all the way and I needed to get to sleep while it was still daylight out, so that was very difficult. It only went down 3/4 of the way. Next time I come in Dallas, I would definitely not think about staying at this Holiday Inn express because it doesn’t match the other Holiday Inn express is where I usually stay. One more thing when I want to get my breakfast and I went to have the oatmeal there was an cinnamon sugar to put in the oatmeal, and I want to shake it in the whole thing dumped into my oatmeal. That wasn’t very fun at all. And then I wanted just the plain pork sausag

The room we were put in the tub didn’t drain , even with the shower on the water still came out of the faucet and little to none out of the actual shower, the phone was broken and the tv didn’t work . I will say when I called and told them about the room they changed my room immediately so the staff was great. It’s just this hotel really needs remodeling .

They have a 5 star breakfast on-site