Holiday Inn Express & Suites Georgetown by IHG

Clean, Good breakfast, Employees were friendly and helpful. My review would have been better had the hot tub been working. We both have bad backs and were looking forward to a soak in the hot tub. Disappointing to find out at check in that it was not working. Something like that should be stated when booking.

I was disappointed as I booked this hotel and paid a more expensive price for the indoor pool and hot tub. The pool was col, and the hot tub was out of service. The breakfast was good.

Good

Good location. Clean and comfortable. Noisy A/C unit in the room. Same breakfast every day. They need some variety.

Good location. Clean and comfortable. Noisy A/C unit in the room. Same breakfast every day. They need some variety.

Didn't eat Look a little old

Didn't eat Look a little old

The main reason for staying in this hotel, aside from a place to sleep, was for my daughter to get to use pool, but the indoor pool wasnt maintained and was too cold to swim in, well i thought at least theres a hot tub for her, nope, also cold, The room and breakfast were solid, but pool should’ve been usable.

Cleanliness and quiet accommodations for a weekend stay with multiple sports camps going on. A+ Late check out option process

Cleanliness and quiet accommodations for a weekend stay with multiple sports camps going on. A+ Late check out option process

Very good

The breakfast was terrible; the eggs were undercooked, and the pancake machine wasn't working. The breakfast fell far short of what we are normally accustomed to receiving when staying at this hotel chain

Cleanliness. Very clean. The breakfast was terrible; the eggs were undercooked, and the pancake machine wasn't working. The breakfast fell far short of what we are normally accustomed to receiving when staying at this hotel chain

Friendly staff, clean rooms.

Superb

Hot tub was out of service, stains in the room. why do you continue to advertise this if you don't intend to keep it running, seems like we have to call every hotel before to check if there listed amenities are actually available.

Todo en orden ,el personal amable, la habitación limpia

During our stay, the swimming pool water was very cold, and the hot tub was out of order. I was disappointed because I chose this hotel specifically to enjoy the hot tub. Their website should be updated to reflect when the hot tub is not functioning, so guests can choose a different hotel with a working hot tub.

Rooms were clean, no weird smells Pool was closed but I wasn’t notified prior to my arrival

Rooms were clean, no weird smells Pool was closed but I wasn’t notified prior to my arrival

The location was well suited and easy to get to and the room was great .

The entire hotel smelled like vomit. I have traveled extensively for almost 20 years and it was the worst I have encountered. I'm a little surprised with myself that I didn't leave and go check in elsewhere.

I have used this facility numerous times over the year. Staff is always friendly and rooms are clean. I plan on continuing to use this facility in the future.

Well, the main reason my husband and I booked this location was for the indoor Pool and hot tub. However upon arrival I wasn’t notified that the hot tub wasn’t working. Then my husband and I went to try and get in and warm it up and it wouldn’t work. We had to go ask the front desk and he said there was signs posted that it wasn’t working. There wasn’t anything posted anywhere or online that it wasn’t working. Very disappointed.

The stay was good for what we needed it for. Mattress very comfortable, show head was weak, could have better coffee. But above all not bad.

Great breakfast. Would be better with biscuits Booked cause Holiday Inns have great pools. Wrong , this hotel being updated and for now pool is out of commission. Found out after I paid for room. Texas summers n pools go together

Great breakfast. Would be better with biscuits Booked cause Holiday Inns have great pools. Wrong , this hotel being updated and for now pool is out of commission. Found out after I paid for room. Texas summers n pools go together

Very clean and staff was friendly and helpful Hot tub was broken

Very clean and staff was friendly and helpful Hot tub was broken

Staff charged extra for a cleaner room that didn’t smell like urine. A cleaner room at no extra cost.

Staff charged extra for a cleaner room that didn’t smell like urine. A cleaner room at no extra cost.

Exellent service too clean

Proximity was great. And the sleep was great. It was the infestation of ranches that made tbe experience bad. As I taking a shower there was a roach climbing the shower walls then, it spiraled when we were eating there was a dead roach on the floor. I would rather make the extra expense and stay at a clean hotel. And then period. I will be posting this experience on yelp.

The room was clean, the staff were helpful and friendly. Really nice breakfast buffet!

We only stayed 1 night, but still enjoyed a very nice stay. We felt very welcomed at check in and found all the staff to be friendly and helpful. Our room was clean and comfortable.

The room had a stale smell, carpet had patches and sections cut out that was clearly visible. And worse of all, there were ants coming out of the bathroom sink and roaches coming out of the shower drain. Would NOT recommend this place to ANYONE stay away!!!

Good

Nothing more to add

Late check in accommodation

Everything was great

There was a large bed bug by my head at 4am when I woke up to use bathroom. Told feont desk and they took a pi ture of bug and miv3d ua across the hall but its was impossible to sleep after that. Scared and worried about bring a bug with us. Have to wash everything and now dry on hot.

The breakfast was prepared just as I would have expected. So that was the only plus during our stay.

It’s a bit outdated but it was clean. Staff was courteous. The indoor swimming pool though was freezing cold.

Amanda was amazing to us for check in and checking out very friendly

Amanda Paternoster was Amazing & Friendly at Check-in & Checkout The Room was Fabulous

Clean rooms and helpful staff

Not overly pleased, I was charged for 1 night stay on 2 different credit cards. The card I booked my reservation under and the card I used for 1 night of incidentals which was $25. Not happy outside out that I usually stay at Holiday Inn Express and this hotel needs to be updated and doesn’t meet brand standards in my opinion.

The indoor swimming pool/hot tub area (reason I stayed at this location) had SO much chlorine in the pool that it was burning our eyes. It was totally unbearable to the point we couldn't even get in the pool. If that treatment is necessary it should not be done while guest are trying to use the area.

Clean and excellent staff.

Great staff, quiet room, great stay!

Liked breakfast was early at 6:30am daily.

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The staff was very friendly, and the place was very clean. Liked the fact that there was a washer and dryer available to use. We used the pool and hot tub, but the lighting was very dim. When i asked if they could turn on the lights, they said something about the pool being heated and the lights being hot, causing condensation? On the whole, we enjoyed our stay and would definitely go back.

Check in was great.Clean room the bed was comfortable

Bathroom smells like urine and stains on the wall but the bathtub and towels are clean and toilet is clean. Small TV. Beds are comfortable and sheets are clean. Staff is friendly. Very nice people. It’s fine for a one night stay.

The staff was very friend helpful but the locations was the problem. Besides being in a bad location the back door was broken so anyone could come and go. I think there might have been four rooms occupied.

Nice

Nice hotel

Curteous staff. Clean rooms, comforta b le bed

The hot water was barely lukewarm. The toilet float had to be fixed by my husband, and as we were leaving, it would not flush again. The bed was too springy. The chair had stains. Furthermore, the room got too hot at night and the air conditioner would not cool the room as it should have.

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It was okay. There was no remote in the room and it took a while for them to figure out the TV was busted. By then I had been there an hour. But they did switch rooms for me. So I appreciate that.

Friendly staff

The check in was fast.

Outstanding facility and staff.

great property, would stay here again.

We were in town for a couple of days and this place was convenient, quiet, and safe. A good place to stay for sure.

We had a pretty good stay here although the key card to our room didn’t work multiple times and we kept having to go to the desk for a new one. Then the key card didn’t work to the pool either. Still our room was clean and the pool and hot tub were nice once we got in and the breakfast was pretty good.

Absolutely excellent service, extremely clean.

Excellent front desk.

Great I always like to stay here. Good staff clean, good breakfast

The property is conveniently located right next to a freeway but our room was on the side of the hotel away from the road and was so quiet, We slept very well!

Nice

Don’t think this property should be rated 3 stars maybe 1 or 2 stars

Clean and safe and also quiet relaxing

California guest here…This was an amazing hotel friendly staff clean rooms and delicious coffee! will definitely stay here again

Very nice

Beds were cery comfortably and love their breakfast.

I got in late in the evening and left early both mornings that I was there. The place was nice and clean. I slept well even though the hotel is next to the highway.

Very clean hotel, spacious room. Breakfast buffet had a lot of options.

Great place. Clean, yummy breakfast, helpful staff and comfortable beds. Pool was indoor, but a little cold. Loved the hot tub.

Great stay. Quiet and comfortable

On initially entering the room, discovered a cockroach on the wall. Also, the heating unit had a problem, very loud.

Really enjoyed the breakfasts!

The bed was so comfortable i could barely keep my eyes open the second i laid down. My only problem is it seems like they have some kind of internet blockers unless you use theirs. I had 5G all bars and my phone wouldn't connect to the internet until i was off property even to put in my GPS directions. So You HAVE to use their WIFI while on the property. I found that weird and i did not like that. Luckily like i said I couldnt stay awake that long once I was in that bed.

Amenities were spot on, and the staff was responsive to all needs. Bath tub was dripping during stay, but thankfully wasn't disturbing enough so we could sleep.

Good hotel

Elevator was broke got ground floor room next to pool smelled like chlorine and was humid.

Old, needs refurbishing and new beds carpet is gross, office chairs are nasty.

Check was polite and quick!

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Good hotel but not easy to get to.

Very clean and great cold air conditioning.

It’s 2024, it’s time to put USB plugs in the rooms.

The rooms where clean. And staff were helpful and friendly.

Just very clean and comfortable will stay there again

Friendly and attentive staff. Clean, accessible hotel, close to everything. My only observation is that the Gym area only has one treadmill and it is out of service.

The staff were so friendly

It was comfortable and convenient. Breakfast was ok.

Having to remove the back top of the toliet and fiddle with the guts to make it flush is just...well kind of gross.

The property was decent, but I feel like it needs a bit of an update. Most of the Holiday inn and suites I've stayed at have been either new or refreshed. This one looks a Little tired. I did not care for the water pressure in the showers, and the lack of a bathroom fan was also a disappointment. I was put in a accessibility room, and there is basically a big drain in the middle of the bathroom that is a perfect vehicle for bugs to crawl out of. I did not like that and put towels on top of it. The shower head didn't stay in place so I had to constantly keep pushing it back up. Overall, I think that this location needs to be refurbished and give it some new life.

Close to major highway

The ease of checking in.The staff was very helpful. The staff was very friendly. The room was clean. The pool was very nice and the water was warm.

Wonderful stay

freeway noise

Kind staff. Clean and spacious room.

Would stay here again

Clean comfortable rooms. Pool and hot tub nice to have indoors. In room water not hot enough for good bath. Ok for a shower.

Facility just looked worn down and dirty. All the furniture in our room was scratched up, and the door was not sealed properly, and there was noise and lite that came through it all night. I won’t stay there again.

10/10 hotel. Clean, quiet, and friendly.

Great property and staff!

A bedside lamp is all the lighting available. Couldn’t see to make coffee without cellphone light. 2nd night staff found another lamp for the table with coffee maker. Breakfast staff couldn’t or wouldn’t speak English. That should not happen! Didn’t bring out bacon when pan was empty, same with rolls.

Great place to stay.Unfortunately the hot was broken.Overall,a great stay.

Two of the three exercise machines did not work. The exercise room was warm. The machine that worked was old and noisy.

The property was clean and we enjoyed our stay.

overall services provided

It was such as a great experience

Quiet area, few distractions.

There is amazing whirlpool

It was great!