Tru by Hilton Garland Richardson

The doors are electric, the room battery died, I waited for more than an hour for them to open it

Breakfast was limited but adequate and fresh. My son loved the automatic pancake machine. Eggs were reconstituted powdered eggs, which can do the trick, but these were runny today and had a lot of extra water. Staff was really nice, room was clean, facilities filled with a good vibe. Would definitely stay here again

Enjoyed our stay.

Un poco más de opciones en el menú del desayuno

Breakfast is good

When we got there when it was time for check in none of the rooms were ready. We had to wait an hour and thirty minutes outside before they got our rooms were ready. The staff was communicating with each other about which rooms were ready.

Window treatments need maintenance. Ours would not close. Luckily we were on 3rd floor.

This property was very convenient and clean. The staff were very friendly and helpful. My room was clean but it did a very noticeable musty smell. Will stay here again.

Now the bad. Our TV didn't work very well so that was a bummer for my husband. He didn't get to watch his football. The walls are a little thin as we could hear our neighbors. It's okay if you don't have coffee in the room but if your not going to you need to make sure fresh coffee is available at all times. I would recommend overall.

Everything was excellent amenities were great. Staff was nice professional breakfast was great rooms were awesome. The hot tub and the pool was great. Everything about that property was awesome.

Got to our room and there was a dirty washcloth on sink counter. The blinds were stuck in windows and could not raise nor lower. Hot tub was broke. TV was broke stating no cable connection. The ice maker was broke. The only good thing was desk receptionist Sabrina was very good and professional.

Breakfast was okay, same food every day got boring. Children didnt want to eat it after 2 days. Pancake machine kept not working. Hot tub had mold in it. It was cleaned after discussing wirh front desk. Pool was so cold couldn't enjoy it.

The property was clean and well-maintained. The staff was polite and helpful. The gym was clean and well stocked: ice buckets and paper cups for water. Nothing I needed hadnt been provided!

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The staff was friendly, but the building was poorly finished. We had broken tiles in the bathroom, plastic faucet features, and the wallpaper was peeling up in the bathroom. The kids enjoyed the pool. Breakfast was good.

Staff was cordial and heloful

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Very pleased with staff but my room was still had trash left in it but other than that it was good

N/A

I always stay here when I come to the dallas area. The hotel is very clean and the staff is super nice. Parking is safe and well lighted. The rooms are clean and the beds are very comfortable along with the pillows. Great water pressure in the shower too. Breakfast is pretty good, love the pancak havent used the pool yet so i dont know anything about that. Lobby is really nice. Has a pool table and alot of seating and TV's to watch down there.

The lady who prepared the early weekend breakfast was very accommodating to us... Even though we had a 7 a.m. tee time, we arrived early to take care of us... thank you..

It was a nice place but reminds of a college dorm and could be a little better breakfast

The gentleman name Richard at the first desk customer service was A+. He showed that he care with of a couple of issues I had and made sure thing were corrected . He was very approachable and every time we went out to shop or go to dinner when we return he made us feel like we were home and like a part of his family making sure our day was good . He should do some training for the other employee there .

Very good !

There were some issues in the rooms: bathroom door doesn't lock, TV remote had some issues.

Na

Ok

Es loquera necesitas, esta en buena zona y seguro

Air conditioning very loud The soap/ lotion dispensers leaked and were not full. Too scaled down and rooms very barren Not enough room to place personal items bedside. I will not be staying at a Tru Hotel again.

The cleanliness of the room their where ants & roaches in the bathroom & the hallway & elevator was hot.

Everything was wonderful

My staying was great 👍

Everything was great. Just there for a quick overnight for a wedding.

Clean! Friendly! Quiet! Plus the location was perfect for my business. Just enough breakfast.

Clean & Safe Nothing

Great stay, clean bi microwave or coffee pots I rooms. But great breakfast and coffee in lobby

Richard at the front desk was such an amazing person to talk to! Made us feel welcome during out stay there! I will rent on the same location just because of that next time I'm in town.

Amazing

Our TV did not work or the phone or the lights or the frig. They did move us to another room and those things worked in it. I believe there was issues they did not know about. The staff was friendly and both rooms were clean.

This hotel is very beautiful. Nice rooms. Great breakfast!!!

The property was in a good location

The location was great. The building is not taken care of. There was quite a bit of paint chipping in our room. There was little to no water pressure. The toilet wouldn’t flush properly. A shelf within the shower we’re hanging loose almost falling off. Our room was never cleaned. There was a sign at one point that said they would not make our beds because they were not allowed to touch our property. We had brought our own pillows. That was the only thing on the bed. We had to continually ask for towels because our room was never cleaned. The breakfast was below average and there was supposed to be a pancake maker, but it was out of order. There was also a light flashing on her phone to indicate there was a voicemail left and front desk basically told us there was no way to shut it off so we had to unplug the phone. We definitely would not stay here again.

Found a giant roach in my room. Refused to stay the night there so I had to pay for another hotel. They still haven’t given me a refund. Expedia won’t give me a refund either. I book several domestic and international trips a year and have never had this problem. So disappointed.

Very good stay room was clean and staff was friendly

Cockroaches on the floor when I woke up

Friendly staff

Very nice and clean. Bed was a little wobbly but I slept in the middle of the bed and it was comfortable.

Richard was great

Everything!!

The front desk is always nice and friendly. It’s one of the cleaner ones especially for a quick stay.

We had water leaking from the light in the ceiling of the shower. Not able to shower because of that, didn’t find out un

Breakfast was good. Only one of the 2 E chargers worked.

Very good!

Good place to stay. Very clean

It was fine for travel.

I had to work for half the day on my stay, and it was nice to have plenty of comfortable seating to work at. The bed was uncomfortable, sadly.

It was a nice place!

will be back

The staff did move us and were very courteous about finding another room for us to move to. Unfortunately, the water pressure in that room was not much better and we basically experienced the same issues. Add to that, there was mold forming around the bottom of the shower pan, and stained linen on one of the beds made our stay alot less comfortable. There is no closet and there is no dresser. Thre is also no safe or microwave. This is a room I would expect to pay $70/night to stay in based upon the overall cleanliness amenities, and functionality. The staff, however, was awesome and very willing to help make our stay nice. Unfortunately when we come to visit our son here in Garland again, we will not stay at this hotel.

They changed me for 3 and I did cancel one I had proof he said I did not

It was very clean

Clean room and easy check in

Clean comfortable bed. Quiet room. Good lighting. Bright or dim. Good TV. Lavazzo coffee. Nice gathering area in lobby. Many cubicles with desk and chargers. Well light parking. Rooms well maintained.

We had to move rooms twice for a two night stay. The first rooms ac was not working. The second rooms toilet wasn't usable and the showers water so hot it was barely tolerable. Both times we had to move. It was unfortunate.

2nd time we stayed here and both times the hot tub was cold

you need slow closing toilet seats. they are not expensive. no cost difference from the slammers you currently use.

One of the best hotel stays as a solo traveler I experienced.

Friendly, clean, easy access to LBJ freeway, lots of restaurants within a few minutes' drive - excellent as a home-base for a visit to Garland/Plano area.

Staff was careless and when I reported the room was not clean I was told some one would go up and clean I stayed 3 days and nothing happened. The sink was clogged up for almost the entire time I was there. It was terrible

My kids were able to play a game or few of pool while we waited for our room and later during our stay. Had to wait for almost an hour to get our room after driving for 7 hours

Over booked my room and was put a small noisy area across from pool and next to conference. Screaming clients running back and forth up and down hall. We had to leave to get peace. Breakfast lacking and no non pork options for guest.

Room was very clean. Ice machine and refillable water station were nice. Good WiFi. The front desk employee Cassandra was really nice & helpful when we checked in. Housekeeping staff was very nice as well. Beds were not comfortable. Shower door wouldn’t stay closed unless we used a wash cloth as a stopper. One employee I spoke to on the phone with questions was rude, I think her name was Sabrina. She didn’t really answer my questions and hung up on me without even asking if there was anything else I needed or even saying goodbye.

Clean, friendly staff, great extras, the breakfast was good. I gave it 4 starts for the patio furniture outside was worn and had tears in spots. Also, there was no Orange Juice available because they were out of it for all 3 of the days I had stayed there.

Bed pillows uncomfortable, no microwave in room refrigerator on floor, no closet huch,

Great location and comfortable bed.

Staff was rude

Great

1 thing can leave a bitter taste in your mouth and this is it

Good Experience: Nice Appeal Inside and Out/convent walking distance to Curtis Stadium/Complimentary Hot & Cold Breakfast/Easy Check in and Check In/Affordable Bad Experience: Room and areas of hotel were very humid causing everything to feel wet, sticky, muggy (furniture, bedding and clothing was damp to the touch). I had to buy a ventilation fan to try to sleep. Cleaning Staff refused to clean my room because she wanted to clean it when she wanted to...literally wanted us to leave the room so she could clean. I requested cleaning services 3 times that same day just change bedding and freshen up towel (I kept room tidy). I did put in a complaint to 2 managers. Elevator door censoring was not working properly; door would close too fast and did not sense my toddler granddaughter and the door slabbed into her and hit her on the head; after inspecting her she had a grape size bump on her forehead (which it could have been worse). I did advice the manager that the elevator needed to be checked due to other children in the hotel. That was just my experience, and I am sure many have had excellent experiences, it happens. One of the managers was very sincere with her apologizes.

The room was clean but the bed wasn't very comfortable. Very noisy as we were on 3rd floor and people above us and down our hall were banging doors and such.

Bathroom door stuck, no housekeeping, water tap and shower pressure low. Tv apps not working, breakfast options very limited. No coffee creamer one day.

Being from Minnesota, we were in town for a graduation and were looking forward to the hot tub and pool but they were closed the whole time. Very disappointing. And our bathroom tiles were falling off the wall and two or three tiles on the floor were loose. The toilet took two to three flushes for anything to go down. Kinda irritating. And having the cleaning room just down the hallway banging shut over and over after we drove fifteen hours was disappointing but I understand.

Had to switch rooms 3 times. Dark out curtains had huge gap in it from being torn. The 4th floor was leaking water through the light in my shower on the 3rd floor. This obviously had been going on for a while. They changed rooms to next day, and the TV wouldn't work. Then we changed again. Anyway, had to pack and unpack 3 times in a 2 day stay? Staff was apologetic, but come on Hilton, you can do better. I pay a premium to stay at a brand hotel and expect more. The breakfast also lacked. No creamer out for coffee. No waffles, just pancakes that tasted like rubber. Some fresh fruit would be nice or some muffins.

Only 1 microwave in the whole hotel in the lobby

Yes

Room service didn’t knock on my door and open the door without any notice. My checkout time was at 11 and they opened my door around 8/9.

Great service! Delicious breakfast!

Reported to staff felt unsafe

Beds are not that comfortable and pillows are flat. But other than that the hotel is nice and the staff is great. Breakfast is buffet style. I’d say get rid of the pancake machine and just go with the old school waffle maker. Eggs are definitely out of a carton but the other options are actually not that bad. Overall stay will get 3 out of 5 because the staff was helpful and nice and location was great.

we had to come to Garland for a birthday party decided to stay at your hotel because I was told the hot tub and pool were clean and operable what a disappointment it was nasty cold and not working do not tell people that it's working properly when it's not I would have stayed somewhere else

Location, open shower for disabilities, amenities. Smaller options for breakfast, non pork options available, not as clean as before in the room in bathroom, floors, smell.

This hotel was okay, the staff was nice but the hotel itself was not the best. some of the appliances in the room were lose. Both mine and my friends tv wasn’t working. The cleaning crew kept banging on our wall as they were cleaning. And not to mention the fire alarm kept going off several times at night and in the morning. In the end I feel like you can get a nicer hotel for the same price.

Need more breakfast options

Clean and convenint

Had to move rooms 3 times. Once because the hot water in the shower didn’t work, then the AC, then the TV.

Was clean, small room, no carpet. Breakfast was good.

Room was very small and sparsely equipped.

Nice breakfast options staff was very nice

Staff was friendly, breakfast good, room clean.

Clean facility, attentive staff. Too strong smell either from paints or spray.

Staff was friendly. Bed was comfy and clean. Biggest issue is the shower was not hot. Luke warm at best. Sink water would get hot but shower did not.

Breakfast was nice assortment. AC kept the room very cool

The room was clean, however, our window shade was broken so it wouldn’t come down all the way — less privacy and can’t control the light due to this. It’s an easy fix for the hotel. Breakfast was standard — no waffles or muffins or individual yogurt. Overall, not bad for a place you need to stay and shower.

Clean & friendly

I went downstairs to the service desk to report that the smell of weed was very strong in the hallway woke me up out of my sleep I headache, my husband had to take me to the store to get headache medication. The only thing she could do is the state that she have no way in telling who and where the room is, it was kind of dry and she could move me, but it was already 1:45 in the morning. I don’t mean to be mean, but if the hotel is smoke free, it should be smoke. Free will probably not be seeing again. Thank you.

Breakfast was ok air was good couldn't get light near bed to operate

ok

Very busy hotel for the location, we thought. Smells nice. Just kind of a strange spot.

Clean

Room was clean and roomy

The only issue with our stay was the poorly lit room!

There was some wear and tear on the light fixtures and shower and bathroom wall, and curtains.

Great staff, some doors were difficult to open or close, the pool was kind of dirty, and one of the treadmills sometimes worked but other than that great service, and the rooms and lobby area were really nice and clean all the time.

Breakfast

The room was amazing. Super clean. The breakfast bar 10/10. We loved the hot tub area and the staff was super sweet and helpful. I will definitely be back!

Wanted to go to bed pulled back the top sheet and the was food in the bottom sheet that was not mine the other bed had tons of black hair, and it wasn't mine husband had his own room, and some had a key to his room and some man walked in on him

Fun stay! Clean and staff was so nice and helpful

First room blinds didn’t close all the way-I was unpacked and had 2 young children with me- had to go downstairs show the picture- get assigned another room, go back up and move. I usually have no problem staying at Hilton. This place was not a step above a motel 6. Wasn’t not a good nights rest, you hear all the noise, all the running from a room above you.

Bed uncomfortable. High priced and no microwave nor refrigerator. Small room.