Super 8 by Wyndham Garland/Rowlett/East Dallas Area

In my first room, the television didn’t work, and there were cigarette burns in the carpet—even though the hotel is advertised as non‑smoking. In my second room, the shower curtain rod was so poorly installed that it couldn’t keep water inside the shower. The breakfast service was one of the worst I’ve experienced. The property has only about 20 parking spaces for roughly 40 guest rooms, and the exit driveway is designed for compact cars only. There was also an abandoned vehicle in the parking lot taking up two spaces. The only positive is that I only needed the rooms so my family could take showers while our hot water tank at home was being replaced. Otherwise, this stay would have been completely unacceptable.

Only the location Everything but the location

Exceptional

It was an excellent hotel

It was a 7 minute walk from my family.

Bed was comfortable, decent price Hallways were warm and smelled, elevator was dirty, killed a roach in my room, breakfast was very limited choices.

Bed was comfortable, decent price Hallways were warm and smelled, elevator was dirty, killed a roach in my room, breakfast was very limited choices.

No pool and did not get my refund

The young lady that checked me in had a nasty attitude. She first checked me into room 204 it smelled like straight mildew. The ceiling had mold spots on it and water was dripping from the ceiling onto the bed. When I asked for another room. The girl at the front desk first lied to me and said they don't have any more rooms. She said sleep in the molded room and they will give me another room the next day. I asked for a refund then all of a sudden she found another room. Room 207 was not the king size single I paid for and the bath tub had hair in it. Letting me know it had not been cleaned

The bed and room was clean. The young lady that checked me in had a nasty attitude. She first checked me into room 204 it smelled like straight mildew. The ceiling had mold spots on it and water was dripping from the ceiling onto the bed. When I asked for another room. The girl at the front desk first lied to me and said they don't have any more rooms. She said sleep in the molded room and they will give me another room the next day. I asked for a refund then all of a sudden she found another room. Room 207 was not the king size single I paid for and the bath tub had hair in it. Letting me know it had not been cleaned

Nothing No pool and did not get my refund

Segunda habitación, la luz del baño no funcionaba. Tercera habitacion, el aire acondicionado solo tiraba aire por las dos rejillas de la derecha y nada por las de la izquierda. El primer día del desayuno, la leche estaba mala y la masa para hacer gofres también, estaban ácidas, para habernos intoxicado. Y el último día de desayuno, la maquina de hacer gofres tenía masa pegada por todas partes y era imposible hacer gofres, al personal no le importó en absoluto ni intentó arreglar la situación. No se cómo tiene tan buena puntuación este super 8, no es un buen hotel en absoluto.

We only liked the location to our purpose for our visit. #1. NONE of the staff could get our reservation correct! #2. The rating for this property is totally wrong!!! The rating should be -5 out of a positive 1-10. #3. There are individuals living permanently at this property. #4. There is an odor of illegal substances being consumed 24/7. We could go on and on. We think this property should be DROPPED from your offerings FOREVER!!!!

We only liked the location to our purpose for our visit. #1. NONE of the staff could get our reservation correct! #2. The rating for this property is totally wrong!!! The rating should be -5 out of a positive 1-10. #3. There are individuals living permanently at this property. #4. There is an odor of illegal substances being consumed 24/7. We could go on and on. We think this property should be DROPPED from your offerings FOREVER!!!!

Very poor

The shower faucet didn't work very well. Only hot water came out

It met my basic needs. Complaints: A shower head that leaked all over; the desk chair is shot and unadjustable; my original room had no air conditioning for the Dallas heat and they knew it beforehand--the AC was broken and all of its knobs and buttons were missing. Having to beg a room at 10:30 pm after having booked it weeks earlier is bad form.

Although the hotel needs work. The staff is excellent and very kind. Customer service is 5 stars.

After checking front desk staff locked up and left for the night. Once we got to out room found multiple stains in carpet along with cigarette burns, and multiple roaches. The hallways had a strong spoiled moldy smell. Definitely will not stay her again.

Although the hotel needs work, the staff is very pleasant and a tentative to your needs. They accessed every situation and fixed it immediately. I would recommend that if you need long term stays, this is the place.

No issues, would stay there again

I needed a short sabbatical, I got a very nice sleep the two nights that I stayed. No pool, but still a nice stay.

No pool, but still a nice stay.

Bad

Bad customer service

Good

Nothing at all Bad customer service

Exceptional

Easy parking. Building/rooms need repair and updating. Other than that the room was clean and I felt safe.

Pleasant

Carpet and pilows smell bad Blanket is very old and dirty.

There was a very strong smoke smell. breakfast are was creepy ugly i skip breakfast the refrigerator in my room was full of rust. the chair had stains

Exceptional

Room neglected Breakfast was HORRIBLE Apple juice was hot like syrup Only had waffle mix an that was bad ..no fruit no other juice

The room was so outdated! The sink was leaning, refrigerator went out(he did replace it). Had to ask for towels! No room service until the the before check out, we had to take our trash out. They offer breakfast, but they don’t serve any type of meat with the breakfast! Something I think they should mention to guest before hand! Other than that, the 5 days was okay. We left the last night.

We requested a mobility accessible room, and when we arrived they had given us a room without the accommodations due to a slight issue with the heater, but was not notified prior or upon arrival. They did switch us back to the original room, but also the first room they gave us was very disgusting- Floors stained, finger stains/smudges on the sheets, appliances/furnishings falling off the wall, etc. And the bathroom had no inner door knob. I will say, when they gave us the correct room, there were no issues there (Other than the heater that they mentioned, but we did not need to use it during our stay). I just wish that they communicated the issue beforehand so we didn't waste an hour trying to figure everything out. But we would probably not have stayed if that first room was the room we were initially given, that was definitely not worth the price we paid.

THE SUPER 8 HOTEL IS AS ADVERTISED 💯

There were no shampoo

perfect

They had a couple spots on the floor, but overall the room was clean. It was big spaces. It was nice TV work great great area for the hotel too a lot of stores around a lot of places to eat.

Staff wasn't rude. Lines were clean. Saw 3 too many roaches

There was cr

Very friendly staff

Customer service was lacking at check in. First room had many roaches. Second room ended up with a few roaches. Was neglected, dirty and had a horrible mildew smell.

The staff was very nice

The staff was very nice but the room had roaches and roach powder in there

T

Had roches

It was not infested with roaches dirty rooms smells awful

Yes,all was well with staff

Security lock was broken. Toilet was not secured to floor and leaked. Shower head leaked at connection.

The cleaning lady is very efficient. We didn't have the room clean but everything we need & asked her, she provided. The hair blow dryer doesn't work. The windows are not dual pane! You can hear the noise from the Interstate the whole night. Didn't get much sleep & requested for a room change & the 2 guys in the front desk just gave us the run around. We stayed for 3 nights. We could have looked for other motels if they had just told us right away that they can't switch our room. Instead, we were told to come back in the afternoon & they should be able to accomodate us & then nothing. Then the next day, they tell us to check back in the morning, etc. That they will inform the next person working in the front desk, etc. So it was a joke. Not coming back to this motel.

Very noisy. Front office asked for $40 cash deposit. I guess he thinks he wants to pocket some cash. I have never been asked for CASH deposit.

The staff was excellent.

The room had roaches all over. The furniture was broken and stained like they just pulled it out of a trash dumpster! The bathroom had an overwhelming urine smell with the toilet seat broken. Even the shower curtain rod mount was coming loose from the wall so the curtain would not stay closed and kept sliding open and water splashing out onto the floor. I am being completely honest about this and it's probably the worst condition I've ever seen a motel room be in! Totally disgusting!

The chair smelled like a dog, the bathtub was to small and cracked

Very friendly people, willing to help any way they can

Decent for the price & one night stay. The room we booked was clean, big and spacious. They are a non smoking hotel, but the sheets did have cigarette burns.

The room was dirty, moldy, stains on the floor, the toilet seat was broken, and there were cigarette burns in the sheets. I left after an hour and they never gave me my money back!

Nice quiet stay thank you

Kept in fairly poor condition. Flooring is slightly damp and dirty. Did not feel entirely safe.

I paid in gull on line, checked in on line, placed my card info in for incidentals. After a 7 hour drive and getting to the hotel about 2130, the attendant said I need to pay $40 cash only to “hold the room”. Pfft, yeah right, he would not give me my key unless I paid him. What a scam. Go somewhere else!!! I had to go to a different hotel. This place needs to be shut down! Customer beware!!!!!

Place was dirty and not comfortable.

The front receptionist guy was super nice but the hotel itself was not good. The rooms smell like cigarettes and you can see mold

The beds we're very comfortable and the hotel itself was convenient. Thank you!

Accessibility to expressway

Great location for business travel

It was nice size room. No issues. Great location for what I needed.

This was a nice middle class hotel. What I expect from a hotel? A comfortable bed. A shower and a nice room. This hetel met all of that for me. I'm not interested in the 'fluff' from more expensive hotels. That said, the breakfast left a lot to be desired. For me, I would recommend this hotel. Bottom line, a good place to stay for the price.

What I was most upset about is after paying for room in full prior to arrival I was told there was a $40 deposit required, cash only. Paid it, he did not want to provide receipt. He finally did and I did receive the cash back the next morning at check out. If no one inspected the room prior to check out, why is that "deposit" required if the room was paid in full with a card prior to arrival? It cant be for damages since it was refunded back to me at check out. Seemed a bit sketch.

I hope they enjoyed making money on a stay that wasn't used.

I loved the hotel, the location, the convenience, ALL Of The Staff, the family oriented environment, etc. The bed was so comfortable me and my little family slept in all days it was really needed more then you could even imagine Super 8 you gave us the comfort we needed and we will be spending a lot more nights there. The only dislike I have is the small parking lot space

Great place for business travel

Great

The staff is genuinely helpful. Great place to stay if you're in town for business. Easy access to IH 30 and 635

The staff was nice just hope I get my deposit back soon

I wasn't feeling well but the room provided me with a safe ,clean environment while my husband and son were gone.

Room had an odor when we arrived. Cigarette burns in the blanket and comforter. Blanket hole was 5inches like it had caught on fire. Left for the next guests. Remote wouldn’t turn the tv off so we just unplugged it. The price of this hotel was way over the top for the accommodations offered. Will not be going back. Noisy neighbors and rattling a/c make it difficult to have a good nights rest.

Loud traffic noise from the freeway.

We didn’t like breakfast manu and cleanses.

The staff were beyond friendly and helpful. I will be going back there next time I need a room in Dallas

The room was awful and the receptionist was very rude.

I called the front desk to ask for a 5 AM wake up call. The guy told me that he won't be here for that and we don't offer that. Then I had the room for 2 days the maid didn't clean the room or make bed. Also, when I wanted coffee is the there was not a pot for the coffee pot.

Very affordable and good vslue for the price.

Front desk men was very helpful and super friendly !!!!

It wuz clean & affordable & I really like the set up of the rooms & bathroom rooms are very spacious. & customer service has been great both of my stays

Property was in need of updates, gave me the wrong room, no juice at breakfast. Someone above me left water running in bathroom and water can down in my bathroom/

absolutely a nice duck off!

NA

The bathroom was dirty, the sheets had burn holes In them. The room reeked of cigarettes when it was a smoke free room. The carpet in the room had random stains all over. It was very uncomfortable place to stay at.

The pictures on this app are completely different than the rooms at motel, they are dirty

Very clean and quiet. By far the best value hotel I have stayed at in the dfw area.

S

Needed a place to stay for a couple nights, was already feeling iffy about it but since it was Texas OU weekend it was one of my only options, the whole place smelled musty, definitely not updated in years, the carpets felt gross, there were splatters on the wall by the trash can, my view was of the roof, the tv had a line down the middle and when I told them about it all I got was a we know, the decorative sheet on the bed had a hole and they said we can’t just throw them out those are $40, I mean isn’t that why you charge us what you charge to put it back into upkeep?? The lights would flicker, the tub wasn’t cleaned up top, the toilet wouldn’t always fill up after flushing, the ceilings had dust. The chair had a stain on the cushion. I payed for two nights but only stayed for one. I also didn’t use the sheets, I brought some and laid them on top and used my own cover.

Sheets were torn, cigarette burns in blankets and comforter, smelled musty, water/mold spots on ceiling.

Easy access to I-30

The Patel's have exceeded the standard of hospitality excellence and combine a family invested business with principles to build a rising foundation for generations to come. Gotta live the twins too 😁

Wonderful Family staff of the Patel's hospitality. Consistently shown myself the ins and outs of the establishment. Much respect and gratitude goes forth for the selflessness.

Do not trust positive reviews on this location. The check-in desk is a small enclosed window where you have to pay like you're at a gas station with glass in front of the register. Then they have to buzz you in to the lobby like jail. We had to move rooms because we saw a few little roaches on the door of the first room we were in. Every room we went in had horrible ventilation and just had a layer of wetness in the room that made things clammy with the AC going. There were questionable stains on the sheets and the staff seemed unhappy with the fact that they had to help us. They also had no extra bedding materials or towels (or that's what they told us when we asked for an additional set because they gave us two towel sets for three people). There was no handsoap or shower soap in the room. Luckily, we only had to stomach it for a night. I don't know if they're paying reviewers or what, but do not book here unless you REALLY don't have a choice.

I hated every part of my stay! Health dept needs to shut this place down! Nasty, molded, stinky, raggedy!! Staff was rude and would not return my money!! I would not let my dog stay here!!!

Nice stay rooms were cold needed more blankets

I didn’t like anything.

Great value for the money

For the purpose of having somewhere to sleep, it was fine. The ac worked well. The shower temperature was good, the water pressure was ok. The room smelled a little. The bed cover on one of the beds has cigarette burns. I have stayed in worse. Overall, it was good.

It was inconvenient to check in then walk around to the back to get in. IT SMELLED BAD. Felt very unsafe .

Room smells moldy, old needs renovation

Nice

Friendly

We got there late and prepaid so we had to stay the first night. We refused to stay a second night even though we could not get our money back. It was so terrible. I have pictures. There was a hole in the bathtub and it would not drain. The second person showering has to step into ankle deep water. The bathroom door knob was hanging off as was a light fixture in the ceiling. There were no shelves in the mini frig. The carpet had stains and holes. It has a rating of 7 but I don’t know how. The hall smelled like cigarette smoke. I let the man at the front desk look at the photos we took and told him how unhappy we were. All of this after working all day and driving over 5 hours. I have never slept in a room this bad before. If we hadn't been so exhausted arriving after midnight, we'd have left the first night too. It was so bad!!!

This hotel is very old and worn—the light at the sink worked half the time, hand towel bar missing, bathtub had brown stains (maybe cigarette burns), and cracks in it, phone didn’t work, bottom sheet had large brown stains which they did replace, back door entrance didn’t lock, so not safe. Too many issues to list. Then when our reservation was up and needed to stay one more night, they wouldn’t give us the same rate. Breakfast was mediocre—waffles and cereal, no juice the whole 6 days we were there, only coffee to drink.

The air conditioner was working properly, the breakfast area was a disaster. The waffle iron didn’t work, the juice machine wasn’t working so all they had was cereal, yogurt and toast.

Dirty room and breakfast poor.

Cons - The lighting in the room was very bad. Both of the lamps by the bed and the clock did not work so I'm assuming the power outlets were out. The light over the sink was very dim and one of the bulbs was blown out And that made it very hard to see when washing your face and brushing your teeth and trying to look in the mirror. The other two overhead lights in the room were very dim and barely threw off enough light to see. The office chair in the room was missing three of the wheels and was one sided with you sit in it, the refrigerator was frozen up, and the toilet paper holder was coming out of the wall. Also the floor didn't appear to have been vacuumed well because I still saw some crumbs from previous guest visible on it. I'm not sure if I just got a bad room but this is my experience. Things like this should have been addressed before renting out the room. I had booked 4 nights but only stayed one night after giving it a try but couldn't stay any longer.

The room was dirty when we arrived. The floor had not been swept (there was all sorts of stuff on the carpet), the bathtub was dirty, the bedding was torn. The towels had something on them, could have been a stain, but not something you would want to use. Could not get new towels until 9:00 the next day and then I had to track the house cleaner down to get them. When I checked in the lady was very rude and very slow. Overall a terrible experience. Would never stay here again!!

I had great stay at super8 great friendly staff and comfortable rooms

Property run down. Rooms not well kept. a/c filter very dirty. Room smell bad. Not as advertised!

This hotel was terrible. The room hadn't been cleaned, there was crumbs and hair in the bed. The fridge in the room didn't work, and had leaked all over the floor creating alarge wet spot on the carpet and musty odor in the room. The entire carpet was covered in stains. There was still urine in the toilet. When trying to find a solution with the hotel staff they didn't do anything but give me new sheets. No offer to switch rooms, and when I requested a refund through hotels.com the hotel staff lied saying that I requested an early check in so the room wasn't cleaned. I hadn't even booked the room until 4pm. The hotel was the worst I've stayed in in a long time. Not worth the price at all. Obvious they put no money into maintenance or cleaning staff AT ALL. And then just lie when a guest isn't happy with their stay.

Had a nice stay check-in process was easy

My at Super 8 has been great! My stay is comfortable and quiet

We arrived late and wasn't able to check in until 11pm. The gentleman at the desk was polit and helpful. He let us check in without a problem.