Quality Inn & Suites Garland - East Dallas

Very good

Staff was very helpful How to get into the place but I mean it was fine just not but one small entrance but its ok

Very good

Good

Bad

Superb

Everything was nice and clean

Bad

Very friendly! I really can't think of anything.

Exceptional

Clean rooms, staff was friendly, breakfast was good.

price!

Very poor

Superb

The room was clean and the staff was friendly.

Very friendly staff. Very clean property

The pool was amazing. The front desk lady body shamed my 12year old daughter!!! Very rude. Would NEVER step foot back on that property again!

The pool was amazing. The front desk lady body shamed my 12year old daughter!!! Very rude. Would NEVER step foot back on that property again!

Very good

Bad

Exceptional

Location Not clean, poor service, not good attitude and atmosphere. Wouldn’t ever recommend this place to anyone

Made me plunge the toilet myself in the room, it overflow

Smoking rooms Made me plunge the toilet myself in the room, it overflow

Parked right outside my room. Breakfast was good. I shall return.

At first I thought I was not going to be happy. But I was pleasantly surprised. It has been a very long time since I stayed in a place where my door was to the parking lot, but the bed was comfortable, it was quiet for the most part, except when people were talking in front of my door. It is practly all new. I would stay again.

Room door was damaged

Everything was great. And they young guy at the front desk was always helpful and nice.

It smelled old & wet. The room was not clean. They wouldn’t restock breakfast. Just save yourself the time & money and go elsewhere.

No elevator to 2nd floor

Very clean room, staff was helpful and very polite, continental breakfast, and parking was just enough

NA

It’s not a hotel but a motel. Room smells like smoke, landline phone didn’t work, no hair dryer, toilet stopped up and I was told to come to the front desk and get a plunger. My wife and didn’t stay and asked for refund and they wouldn’t. Beware of Quality Inn!!!

Not the cleanest. Staff was as helpful as possible.

Really nice people & understanding & they allow dogs (not for free) but my German shepherd came with his cage & it’s pretty loud due to the cars from outside on the freeway so the rooms were really sound proof.. & they offer free breakfast

Jsjdjdjfjf

Terrible. Gave me a smoking room

The hotel was not clean smelled like smoke. The beds made too much squeaky noises

Great service staff was awesome clean rooms

Excellent

The room was really clean and comfortable really quiet location and the take care of you the lady at desk shes always so professional and kind and funny i wish i could remember her name so i can putbit up here but am pretty sure she reminds me as the guy with the grey jeep hahaha but she is amazing she deserves a raise and as far as the lication i totally recomended

Exvellent

Yes, the room was clean and there were no odors. Lisa and Tony were so friendly and accomodating for our 5 nights stay. Lisa said the washing machine was broken and couldn't get it scheduled for repair due to the holidays. I enjoyed the holiday decorations in the lobby. Made it very nice and homey for the holidays. I did take walk and the lake was lovely. The staff should let guests know about it. I didn’t realize it was in the back yard, so to speak, until the 3rd day I was there! We didn’t have a view, but I did ask for a room on 2nd floor on check-in but was told there were no vacancies and it would be more expensive to change rooms since we had a good rate, and the rooms on 2nd floor had queen size but ours was king size on first floor, I think that is what Tony and Lisa said. The sink drained very slowly. I informed staff and after a few days it was better. The breakfast was hot and FREE which was nice but there was no variety, only eggs, sausage, bread, waffles, cold cereal, coffee/milk, apple juice, yogurt, every day we were there. Please offer hot sauce, tortillas, potatoes, non-dairy milk/creamer, bananas, orange juice, and oatmeal. The vending machine didn’t have much variety, especially since restauranrs close early, and are not close by, except for Whataburger. I wanted some hot tea one evening and Tony provided me some hot water, I had to ask for it. I brought my tea bag. Please have some hot water for guests, and tea bags, after the dining area is closed. TY

Ok

When I first get I had to wait like an hour to get checked in the Customer service was awful, the room and the water were smelling really bad.

Got to my room had a little problem with the refrigerator not working they came right up with a new refrigerator and replaced it.

Coffee maker didn't work and the internet access?? The Wi-Fi would disconnect multiple times and each time I'd have to restart my computer just to reconnect to the internet again. Also, I'm already a Choice member, but on the sign up page for "free" unlimited internet, there is no login button. I tried signing up with an alternative email address and it kept giving me an error. Please give out passcodes to access the internet like normal hotels!! On the bright side, the bed and bed linens were awesome and the room was clean and well lit. Also, the shower had great water pressure too.The front desk staff was amazing and super nice and helpful.

3 things i did not like while i was here... the man that works the day shift is quite ride. Apperently i was in his way getting coffee after breakfast and he stood behind me the entire time grunting. Everything from breakfast time was pretty much put up and the coffee was the last thing and i guess he was in a rush or samething but nonetheless it was rude as hell how he was acting. Then I had a visitor at 10:45AM and he was trying to charge me already for another person!! He came to our door twice within an hour over it and both times he was just rude. The 3rd would be house keeping. Our last day while we were packing up and putting stuff in the car she just stood at the door waiting on us to leave like we were the only people there that she was waiting on. She kept looking at us as if we were doing something wrong while she was talking to the other house keeper. It was just flat out uncalled for and very unprofessional. I really should have messed the room up so she actually had something to clean!! The ladyvin the afternoons was amazing though!! The room was "lean

Great

clean room, lake view and very nice staffs.

Only setback was the toilet didn’t work well. But I only found this out on my way out. Everything else was excellent.

Also there was really loud music coming from somewhere nearby. Not sure if at the hotel or over at the adjoining apartments...I just know there was a rhythmic bass thump all.night.long. We won't be staying here again. I should have been suspicious that the rate was $30 lower than anything else I saw. Guess you get what you pay for.

Great

The lake view was nice but it felt a

This property is doing renovations. The rooms we were in were recently and tastefully renovated. The building was recently painted. The parking lot and landscaping will rrequire some attention. We liked this place and would return again.

I arrived late check in go to the room it hasnt been cleaned from the previous night. Refused to give me another room. Would only make the bed. Crack heads in the parking lot.

First, the check in took an hour bc they had not received reservation from Expedia, the room was terrible and the tv didn’t even work and the guy on staff just smiled and let us know it would be fixed AFTER we were gone. Absolutely the WORST experience!!!

Terrible service and NOT clean and had cockroaches in my room. No towels in the bathroom, front desk doesn’t answer customer service calls. Breakfast was toast and waffles. I can’t believe this place is open! I definitely DO NOT recommend this place!!!

For the price being charged, the stay did not offer good value. The environment is not suitable for families or children, as it does not feel clean, safe, or welcoming. I would recommend management address these issues to improve both the quality and guest experience.

Super nice night clerk lady!

The cleaning could be a little better and get rid of the carpets please!

The staff is great! The facility is nice!

The room appeared clean. The bed was kind of hard. The AC would freeze you out when it was on, and you would sweat to death when it cut off. It was difficult to regulate no matter how you put the settings. The hotel is right beside apartments so when the partiers arrive home at 2-3am with their radio thumping, you will hear it. And just as that noise dies down, the roar from the interstate starts up, and around 6am you get to sprinkle in some car honking. Not even my Lunesta could combat all the noise.

Good

The room smell like smoke cigarette smoke

AC unit was leaking inside the room and the carpet was all wet, shower leaking at bottom tub faucet, there is no sink or mirror on the bathroom. I definitely not recommend

Nice people.. hard to get to + ton of traffic noise.

Up until this point it's been a great hotel. Except for that ignorance that I encountered this morning.

Broken cars in parking lot. Never in my life had I had such a long check in process. Rooms floor stuff on it and bed spread stain or not it’s looks gross.

It is comfortable.

The meth here is dope.

Great hotel for me

It was nice and clean and very quiet!

My husband and I are staying in town before we close on our home so we were there for an entire week while working. The staff was so kind and friendly and always had a warm smile on their faces. The rooms are pretty basic but perfect for a no frills, clean and quiet stay. We will definitely be returning.

Good stay

Rooms are dated and the access to the motel can be precarious due to the fact that it's off a main highway traveling from Rockwall to the Dallas area. 80+ mph traffic behind you ensures a quick exit into the motel's parking lot

Im so serious when i say the bed they provided was the best hotel bed ive ever slept on. I had no neck or back pain, the wifi was the fastest ive seen at any hotel for the price, the style and cleanliness of the room was awesome, the staff was super nice if i had his name id shout him out but super nice guy. 10/10

Comfy beds. Hot water. Nice pressure and was quiet to sleep. No issues there

This was a good place for price. Bed was comfy and clean. Room was very tidy but had a smoke odor. Older decor but in decent shape. Only major issue was the shower didn’t drain properly (very slow) and the toilet was rocky. The area is a little isolated and parking seems sketchy l, but we had no issues. Pool looked well maintained. And staff was super friendly.

We had to use our own wifi to watch tv because the hotel wifi didnt work. 100 deposit for a nasty smelling room.

It was good place for the night

The room was smelling bad, empty soap dispenser, and dirty towels. Worst hotel stay.

It was very convenient to my family’s Home , easy to travel back a forth daily, staff was very friendly and helpful.

Staff at front desk were very helpful and friendly. The room was so clean it’s unbelievable but it was, really glad I’ve got it.

Okay

Very quiet and comfortable for my stay. Clean & close to the lake.

The hotel was closed and under construction???

property is off the hwy so it's noisy

Staff was vwey welcoming cleaning service was great only thing neighbors were loud but that can happen anywhere

The Front Desk Staff was amazingly welcoming and courteous and went above and beyond our entire stay! The rooms were clean and well kept. I highly recommend this Hotel! The overall experience was better than some 5 Star Properties I have stayed at!

20 años quedándome en hoteles este es el peor servicio que e recibido

Everything was decent, aside from the guy at the front desk. I was trying to ask where the ice machine was and the guy was pretty rude and seemed very irritated that I was asking. It definitely seemed as though I was an inconvenience to him and whatever he was doing. He was very dismissive and started to get irritated with his coworker that was behind the front desk with him. Not the greatest customer service.

Nice place to spend the night.

Everything was good

Too expensive of a deposit.

Loved my stay

Great staff

You get what you pay for. Thats all I have to say

The standard of breakfast is lower

This hotel was perfect and the people extremely friendly ! VERY CLEAN and they had a breakfast ! I highly reccomeded this hotel !!!!

I requested a non smoking room and received a smoking room. The bathroom sink had issues draining water. The bathtub had issues draining water as i took a shower. The california king bedsheets had a poop stain and i removed the sheets. The tv in the room didn't receive all the channels.

The room was dirty and the breakfast was of very poor quality, almost everything was empty, from the napkins to the cream for making waffles.

Great option for an overnight stay on long roadtrip. Incredibly friendly staff, good marks for cleanliness, very comfortable beds, nice breakfast. I had to play white noise on my phone to be able to sleep through interstate noise, but easily enough accomplished. I would absolutely stay again. Great option for the price.

There was a broken cistern in the yard that made it very cold. One of the rooms had no carpet, and it added to the cold night.

They have cockroaches in the rooms.

Friendly staff. Clean rooms. Great place to stay the night. Comfy beds. I seen no roaches. I would stay again.

Very good thanks

Tv dead batteries no wifi

Perfect place to stay! 10/10!

although staff was nice, the room had bugs crawling on the floor and wall (cockroach and spider ), mold in showers , tv didn’t work and smelled like cigarettes all around .

Excellent host at front desk

Was originally put in a smoking room but the staff was quick to switch us. The shower backed up, bathroom door hit the toilet, a lock was missing from the door. It has a weird entrance that was difficult to find as well. All in all, you get what you pay for. Staff was very friendly and helpful however.

Water smelled like dirt in shower. They probably use lake water. Other wise an OK stay.

However, I found the staff to be extremely friendly and helpful.

Cockroach infested and leak in the ceiling of bathroom.

Room was tidy few maintenance and interior damages like toilet not bolted down and didn’t flush good probably blocked by the wax ring moving, towel bar broken and sink counter top coming lose from the wall and only being held up by a stick and the. The thermostat batteries are low so could not change settings on a/c. But my major concern was roaches. At first I didn’t see any until I brought my food out and for the remainder of the night I was stomping them out….. doesn’t make it any better that it’s only one tiny trash can for the whole room and it’s in the bathroom. Customer service was ok and nice for the most part just the roaches were my main concerns

I booked this on Expedia as a non smoking room. But Expedia does not guarantee a non smoking room and to my surprise I got a smoking room. I have asthma- not good.

ROACH MOTEL! I checked in and the staff was friendly. Got to the room and there are roaches on the floor and the desk. Checked right back out. Slept in the car that night. Can’t have a refund though. Apparently they thought sleeping in a room with roaches and who knows what else was ok. Would not recommend

The staff, room, and the pool were nice comfortable and I will recommend

I got in after 10 PM after driving 14 hours I needed to be up at 6:30 the next morning. I wanted to go in there and go to sleep.. I was pulling a car and there was nowhere to park in their parking lot. The parking lot was tiny. I kind of pulled to the side and went in and the guy told me that there was $100 posit, which was not stated anywhere in the property description. I turned around and left and went down the street to another hotel. If you’re carrying a trailer, don’t even bother with this property