Hyatt Place Dallas/Garland/Richardson

Everything was excellent. Ample parking, excellent breakfast, and the rooms were clean and roomy. No complaints.

We rented a room that had two queen beds and a small couch sitting area. It was very spacious and the hotel was very quiet. The property is an older property, but it looks like they work very hard to keep it clean. The pillows were fantastic, very fluffy, but the bed was a little softer than I like. The air conditioning worked great, which is important when you are in Texas. The breakfast was decent, and they were cleaning and refilling it continuously. There is a lot of parking and it is free. It is right off a main road, which makes it easy to get around- lots of restaurants and stores within driving distance. One thing I really did not like-they were mopping the floor with some very strong smelling cleanser. I am sensitive to smell so that made it difficult when we got back to the room. Because of this,we chose to not have them clean the room the rest of the time. Also, because it is so humid in the Dallas area, the floor didn’t dry, which made it very slippery, and a little bit sticky from the detergent. It was a great price point, and I guess you could say you get what you pay for. It was adequate for our needs. We stayed five nights, but I probably wouldn’t choose to stay here on our next visit.

Room had a very disturbing smell

It was good experience.

It was so outdated. I will not stay at a Hyatt again.

Hall ways needed vacuuming, hot water took too long for the shower.

Clean rooms

Everything was average, needs upgrades

Nice staff. Good breakfast. Clean room.

Room was clean, sumptuous breakfast , fast internet, ample free parking

Very good breakfast

Good staff and great accommodations when I arrived at the hotel.

I liked that the check out is 12:00 noon and how spacious the rooms are will definitely visit again. Bed was comfy as well.

Bbb

I have never experienced a Hyatt this dirty. The air conditioning unit was covered in dust, our room was missing a microwave, and the entrance had an awful smell. To make matters worse, there was no dedicated staff member consistently available at the front desk, and calls to the hotel went unanswered. A hotel of this caliber should maintain basic cleanliness, provide the amenities advertised, and ensure guests can reach staff when assistance is needed. Unfortunately, this property fell short in every area. Having to leave early and find alternative accommodations because of the hotel’s condition was incredibly frustrating. This was one of the worst hotel experiences I’ve had, and I would not recommend this location to anyone. I will not be returning.

Inside was worse. The lobby smelled like dog the moment we walked in. Long white hair covered the floors and carpet, collected in clumps along the walls and in corners, and drifted across every surface. The elevator smelled of dog too. Then came breakfast. Dogs were allowed in the eating area, right where people were trying to fill their plates. Dogs in the food area was over the top. It was disgusting. I own two dogs myself, so I am not anti-dog. But I do not expect other guests to live among filth, and when you pack 40 to 50 huge, heavily shedding dogs into one building, it stops feeling like a hotel and becomes a dark, unpleasant space nobody should have to stay in. Because of my dog allergies, I expressed my concern and was moved to a room on the 6th floor. Thankfully, that floor was clean of dog hair, and the hallway did not carry the stench of the lower levels. Unfortunately, the room had its own problems. It was hot, with the AC stuck at 61 and still not cooling. The pull-out bed mattress also had a blood stain on it. We were offered a refund, but we needed a room that fit a family of five for one night, and I was afraid I would not find another one. So I took a Benadryl and stayed. I regret that decision.

Great breakfast and the staff was kind and helpful.

The staff was nice. Room was dirty. Had a lot of water damage. The AC had mold around it. Bathtub was not clean. The tv was old.

The breakfast was fantastic! Home cooked and delicious!

Clean, nice and very relaxing

Great hotel for a great price

Breakfast was very good and well organized and stocked. Tables were a little scarce at times but that's because of the volume of people. Hard to find a clean one at times. The room was spacious and clean! I assumed that a pet had an accident in the hallway or in one of the rooms since they were cleaning to carpet. The smell was very strong. Also needed some pet clean up bags outside in the dispenser.

Good stay. See previous review.

Breakfast, Parking and Front desk staff was top tier.

The property is located in a very accessible area. Everything you need is nearby. Food shopping gas is available in the area. The property is well lit. I don’t have any dislikes concerning the property.

Overall the property does not look like a Hyatt standard property. This is my second time staying at this property. Left me disappointed each time. Breakfast was good overall. I would give 4.75 out of 5 on breakfast experience.

Staff very helpful Breakfast was ok Parking was very safe

Maintaining could be better as we saw some unfamiliar bug in one of our bed that I believe came from the pillows based on where I saw it. Overall I loved the staff courtesy and the food was good, so I would recommend this to friends and family still.

Room had water from ac on the floor. Had to move to another room

It was fine. I don’t have

Good stay

Staff members were friendly and helpful. Room was large and although a little outdated still clean and well kept. Good value price. Would definitely stay again

Every was great

Guest parking tag was not provided by the receptionist and my car got towed up by towing company due to poor service by hotel. Also, hotel was not taking any responsibility and

The warm hospitality the cleanliness and the outstanding customer service the staff was amazing everyone. I can honestly say I loved everything.

It was good

.

The property needs serious renovations, the carpet stinks, and the bathroom needs repairs.

nice staff and very clean hotel

Staff were fridy

Really great hotel very accommodating!!!

I was impressed, very clean . Breakfast was great lots of different things to choose from . Pool was nice and big .

I’m deducting one star because my room was not ready when I arrived. I prepaid for two nights, and although I didn’t make the 3:00 PM check-in time, I certainly expected to be able to get settled in when I arrived at **4:30 PM**. The employee was friendly, but I was told my room wouldn’t be ready for another 15 minutes. **Wait…what?!** 😳 I’m deducting another star because housekeeping left the **dirty towels in my room after replacing them with fresh towels**. I appreciate the fresh towels, but the dirty ones should have been removed. Overall, the stay was decent, and the staff member who assisted me was friendly, but there is definitely room for improvement when it comes to room readiness and housekeeping.

Worst Wifi I've ever experienced. My phones Hotspot had better speeds. (LG V60)

The breakfast was amazing!!! The staff was great!! I forgot some personal essentials and they helped me out!

Nice stay clean rooms bathroom could use a little updates but overall nice

The friendly personnel, comfortable beds, breakfast, location and price. The sofa smelled of dog poop on one end. The smell transfered to my clothing.

Good

Rooms were nice and clean. Good hot breakfast.Convenient location to retail stores and restaurants.

Need renovation badly

Great property

Nice room and location. I do not like the fact that I had to add on a deposit and I was not told that when booking the room. I want to know why I have to wait 2 to 3 business days to get my deposit back!

Loved the cleanliness and daily maid service. Breakfast was a hit or miss. The gentleman cook was great!

Only problem. Otherwise a good place and good price, very good.

Everything was very clean for breakfast was home made and the hot tub and pool was nice

Semi clean. Minimal amenities. Mostly empty roll of TP in room on entrance with no spares anywhere😳 Pretty run down handicap accessible room we didn’t request. Housekeeping came after one night but didn’t touch the shower/bath (obvious from the bath mat still half even as we left it). Took away one roll of TP we had to get after request at front desk upon supposed cleaning🤔 Dresser drawers? in kitchenette area didn’t close. Ottoman was shredded and torn from maybe past animal stay. Not sure would stay again🙈

The location, services, and staff are excellent. THi is the second Hyatt place in Texas where I have stayed in recent years. The only drawback I found was the layout of the room (not the size which is more than adequate) and issues like lighting which was dim in places. No changes anticipated here, so what you see is what you get..

It's a pretty nice,fun place and staff are helpful and friendly... But the place is not super- spectacular,but what place is lol? It works,don't worry.

Excellent The water was cold in the shower no hot water8

They cleaned our room everyday

Great location for our needs. Hotel room was large, clean and quiet. The floor plan of room was very interesting. We had to get used to the arrangement of shower, sink etc.

Breakfast had a nice variety. Staff was incredibly friendly and helpful. We forgot our key in the room once and the staff was very helpful and quickly provided another key.

Cleanliness is very poor , breakfast poor , staff not friendly

Good

The smell in the room was pretty unbearable. Smells of mold with a hint of cat pee. The room and bathroom are past due for an update. The front desk clerk was kind.

safety

Room odor

Good place

Clean rooms, friendly staff, plenty of parking and complementary breakfast. The power did go off in the middle of the night but things happen and maintenance fixed it within an hour. Definitely recommend!

Cleanliness was mid though, but we were taken care of in regards to that so it’s worth a chance

The hotel is beautiful and clean. The pool is clean and fun. We had a great time walking to Buffalo Wild Wings located in the same parking lot after swimming. It was a great stay and conveniently located to my business there in Market Research. There is also a giant Walmart around the corner. The breakfast was very good.

Room was clean, the staff was kind. And the breakfast was so good.

Helpful staff

Clean room, great staff! Second year in a row we stay for vacation my boys always live the stay!

Had a wonderful stay, staff was very friendly, breakfast items were great and easy access to a lot of local things!! Wasn’t a big fan of the towing of cars if there wasn’t a plaque in the vehicle! We had visitors but went and got an additional plaque but saw some others being towed away!! Other than that a great place to stay!

Breakfast was great !

N/A

Clean room but room next door was very loud music

Nice room but very used. This particular room could definitely use a renovation. The last time I stayed in a different room and it was in much better condition. The breakfast was great.

Wifi was is slowly and nogood

Receptionist was at the bar upon arrival, drinking with a couple guys. When she came to the desk to check us in, she was intoxicated, slurring words and off balance. Very unprofessional and unsafe. We checked out without spending the night. This is seedy.

Big and Clean room.

👍

Thanks for the room. Only complaint was the beds squeaked a lot!

They should be more attentive to the breakfast area; someone should be there to check on things and clean up while guests are present.

Pets are welcome I get it but for me the hotel has to accommodate by making sure it’s unnoticeable due to pet hair and other unacceptable things that come from animals . The hotel has to guarantee a clean fresh environments around the board. I will never visit this location again.

Food okay, elevator just one made it difficult. Room hot because of where the A/C is located.

We got three rooms and spent three nights and our room weren't cleaned not even one time. We had to be chasing down housekeeping to give us clean towels and toilet paper. I asked them why our rooms didn't get cleaned and they said we have to request it. I asked them to clean our rooms and they didn't do so. There was only one elevator that worked so it was a hassle to get in and out of our rooms. Other tenants said they were there for one month and hasn't fixed the elevator in that month. That is pretty screwed up. We also didn't have hot water. We took cold showers and it works get hot by the time we were almost done. The air conditioner units are outdated and terrible at cooling. The rooms were not comfortable either. I don't recommend this place at all Their breakfast sucked too. Just short of a Continental breakfast.

The only issue we had was bed frame was noisy and so was the ac unit.

Broken elevator still not fixed from last visit 8 months prior, dirty elevator, dirty carpet everywhere, bad mildew smell on fifth floor, water from shower smelled.

Location, comfortable bed and pillows It updated for charging devices

Breakfast was fresh cooked and good but only one choice on coffee and weak for me.

The breakfast

Fresh, hot and good variety

Room was comfortable

Rooms were good size and staff friendly.

Staff was excellent. Water didn’t get hot for 15 minutes of running it. The next morning it didn’t get hot at all. Internet was bad off and on. Room and bed was very comfortable.

Staff were very helpful

Nice place to stay.

It was so amazing and comfortable. The service was amazing as well. They are very respectful and kind as well.

The reviews were bogus, the kitchen (breakfast) was the most helpful but the hot food was cold. There was hair in the drain of the shower (gross), the hotel looks like they try to maintain it-but wallpaper is peeling/bubbling. Wouldn’t let us check in early-without $30 charge, yet in the elevator, there’s a sign about if you’re Hyatt member you can check in early. Front desk person never talked about that with me, nor even offered. Hotel is very dark the AC unit rattled all night long, but my mind it worked well and temperature was adjustable. It’s definitely not Hyatt brand quality. I’d give it 2.5 stars.

Overall happy and will be back to stay when visiting the area

Spacious and efficient rooms. Comfortable beds. In a nice safe location. Would return

Good stay. Newer hotels offer refreshed experience. But the value here is good.

Never again

Breakfast is not great. Dark rooms. Lighting are not sufficient. They dont provide courtesy water bottle.

Everything amazing

Room had a weird smell and our shower wasn't thoroughly cleaned. The door also leaked. Luckily we only stayed for a night.

Very nice, clean hotel with friendly and helpful staff.

Really enjoyed our stay. From the courteous staff to tasty breakfasts to the swimming pool and workout room. Conveniently located near great eateries as well as a Sam’s Walmart and Target. Will definitely stay here again!!!

Clean room and breakfast was the best!

I didnt eat breakfast

Very fun property and helpful staff!

Helpful staff

We are repeat guests, as family lives in the area. The staff has been consistently helpful, and there are zero issues with cleanliness. Our stays have always been relaxing and comfortable, and we will be back!

We had a wonderful stay. Yet, we did not eat breakfast, but we were told where it was located. The room was spacious and clean. We would definitely stay here again.

Nice

Place was amazing and breakfast was great!

Great stay

Everything was good but our fridge was leaking which I called and they did offer us to change rooms which was nice but our kids were already asleep. The toilet also ran all night long and the shower head leaked. But that stuff didn’t bother us too bad because it was just a quick stay for a few hours of sleep.