Holiday Inn Express & Suites Garland E - Lake Hubbard I30 by IHG

Clean room staff was friendly breakfast was good definitely will book again there

Room was nice and spacious for my family.

Nice view of the lake It was pretty warm in our room. A/C did not seem to get cold enough. We one had one overnight

Very good

Exceptional

The room was clean although the carpet in the hallway were not clean as there were stains on the fourth floor carpet. The bed was very comfortable.

Superb

Nothing at ALL Everything was dirty, smelly, didn't get my refund id rather stay on the street than stay there ever again

Nothing at ALL Everything was dirty, smelly, didn't get my refund id rather stay on the street than stay there ever again

Location BED BUGS!!!

Superb

Location BED BUGS!!!

Lake view, cleaniness and location. No complaints

Lake view, cleaniness and location. No complaints

On our last day there someone hit a gas line or something and the hotel lost hot water. We were at a cow show all day and we all had to take a "HOBO" bath. I have no clue how many tenants they had but Texas played OU & it was a packed area. Breakfast was good, parking was alright at this time, like I said they have construction and some of the equipment is taking up some parking. Some of the seats in the breakfast area had tears, which I think they are probably going to swap out soon. Our friends had to change rooms bc their AC wasn't working. Lady in elevator was complaining about not having hot water as we were coming in on Sunday. Staff was very kind. Young lady did come and bring us some fresh towels when asked to our room and sheets for the sleeper sofa. Bed was comfortable and location was great. Just needs some improvements which they are doing.

They’re doing a little construction so the parking situation was a little hard at night when the lot filled up. Our room was warm but it was hot outside and the air conditioner just had trouble keeping up. Overall good stay. Would stay again

Hallways had a weird smell also hot compared to lobby , Jeremy for evening staff was amazing morning lady manager was horrible no smile no courtesy to guest . Will not be staying here our next time around Morning lady manager , was hot in hallways and weird smell

Very good

Bad

Hallways had a weird smell also hot compared to lobby , Jeremy for evening staff was amazing morning lady manager was horrible no smile no courtesy to guest . Will not be staying here our next time around Morning lady manager , was hot in hallways and weird smell

Great rooms only thing is my room hot water was not hot it was warm other then that great stay

Exceptional

Passable

Front desk gave my key card to my room and had a stranger walk in my room at midnight while I was asleep

Necesita un smart tv grande y más wifi

Loved the guy at the front desk, super nice and welcoming!

Staff is excellent! Property was in good repair. Close to many restaurants and things to do and see. Parking lot was well lit and car was safe, no issues! Would definitely stay again.

Our room was very comfortable and the staff was so polite and helpful.

Rooms here are so comfortable. Breakfast buffet never disappoints. The room where we had,suffers from water damage in the bathroom. Maybe if they had a longer shower curtain to prevent that.

Exceptional

breakfast was good We had no lights, the phone in the room didn't work and the ac had to be turned down to 65 for it to come on and stay. They finally gave us another room after three trips down to complain. The ice machines in the building didn't work.

breakfast was good We had no lights, the phone in the room didn't work and the ac had to be turned down to 65 for it to come on and stay. They finally gave us another room after three trips down to complain. The ice machines in the building didn't work.

Things very outdated. Remotes had tape on back of them. Tv very tiny

The room.was absolutely accommodating, smelled like fresh cucumbers. Beds were very comfortable, I love their

Nice and clean. Helpful staff.

Was quite and clean

Overall pleasant experience

Specifically, the check in clerk took 15 minutes to find my reservation. Second, the ice machines were NOT working on any of the floors. Third, there was an accumulation of trash outside my room on the second floor. The high point of the stay was the great breakfast. Otherwise, I would give this property a total thumbs down.

It could be cleaner the pool was dirty

The inside and outside of the hotel was very clean and the front desk employee went the extra mile to get us checked in a little early.

Could be better

The nice lady that checked us in was so professional, and kind hearted. God, bless her! The hotel is my favorite when I visit family in the Dallas area. Thank you for everything, and we will see you all soon. Blessings!

Rooms were clean, but everything was "well used". The ice machines did not work, and in 100+° Texas heat, Ice is needed. The breakfast was not good at all, except for tue pre-packaged yogurt and boiled eggs. The juice was good though!

Very outdated compared to the pictures. Mold everywhere in the restroom and ac unit. Told front desk but really didn’t say much.

Amazing breakfast!

Room was clean, bed was comfy but bathroom had a damaged wall. We ended our stay one day early because the hotel was shutting down the water for 5 hours.

Very clean and the staff was nice

Nice hotel clean basic. Didn’t live up to the online descriptions. Will not be my first consideration, a second option maybe.

Staff was very friendly and accommodating, we didn’t ask for anything special but they made us feel like valued customers. We will return.

Air conditioning didn’t quite keep the broom cool during the day fan speed stayed on low

Staff are friendly, location is the best! Breakfast very good.

There was exposed wiring in the bathroom and bedside. The shower was peeling and the faucet was loose with no seal. The AC never got to the set temp. Stains on the bed skirt. No laundry bag in the room, when I asked housekeeping for one they referred me to front desk where there was no one to be found… I was planning on resolving at the front desk at check out but there was no one there. When I reached out to customer service, I got an apology and an offer of 1500 points= 1/4 of a nights stay.

Mold on the ceiling. Carpet was always wet and water dripped from the ceiling. Everything seemed to be falling apart.

The gentleman at the front desk was very helpful and kind. The breakfast had a lot choices. The pool was clean and a lot of fun.

We had a few issues. One was we had a pullout couch bed that was really stained and pretty gross. No one was willing to sleep on it. The shower head had also come apart and also wouldn’t stay on the wall (we had the ada room, so you had to set the shower head down to shower). Bedside lights also didn’t work. The breakfast was good though!

The property was not maintained well at all. I was dirty and chipped paint on the furniture and walls. The carpet was dirty too. The breakfast area had torn seats. The toilet didn’t work in the room. I had to switch rooms after maintenance said they fixed it. The new room bathroom sink water pressure was so high that I got soaked trying to wash my hands. I will never stay here again!

Never cleaned my room or provided fresh towels. Entire carpet in the room was damp my entire stay. Some of the lights didnt work when I turn on the switch

Beautiful property,

The pictures on Hotel.com may not be the same as the room you book. I will not be staying here again.

A lot of the light bulbs were out on the lights in the room. Shower wasn’t very clean. While we were sleeping- the top of the bathroom started leaking and pouring out water from the upstairs room. Gross! Cobwebs on the walls and entry ways. Advertised as having a balcony but the balcony was not even accessible and the balcony was filthy and dirty. Windows were gross as well

Broken shower chair Rubber strip at edge of shower was off, lying in the floor and water went everywhere It was also a tripping hazard Cable wasn’t working AC wasn’t working had to put it on 66 before the room was comfortable Several Light bulbs were out- so it was dark - we had to go buy a lamp so my sister could read her book We had to use all the towels on the bathroom floor so we didn’t slip Had to blow dry my hair in the room so I didn’t electrocute myself When we woke up there was a dead water bug by the door Worse stay we’ve ever had in a hotel The staff never apologized! Just kept saying “ok”! Deplorable condition Never offered us a refund or another room Thank goodness we only had to stay one night!

Clean room, friendly staff

1st room had ketchup on the walls crumbs on couch staff switch me rooms second room wasnt any better broken light fixtures smelly water bugs and spiders Property was filthy wanted to leave but couldn't talked to owner and got no solution just apologies

Hotel is in poor conditions. Broken seats, doors, night lights, poor drainage, stained carpets, and bed sheets. It looks and feels like nobody cares.

This is what we got for a Holiday Inn. Half the lights don’t work, some lights and switches pulled out of the wall/missing. Large Roaches enjoyed our room with us. Top star on no bedbugs. Cleaning people knock on the door at 7:30am to clean (or whatever they do,) and of course that’s when we are getting ready to go out for the day. Water is a drizzle from the bathroom sink, and the shower is a notch above tepid on full blast hot. Again with cleaning: I’m showering and see a long black hair stuck on the shower wall. Too long for my husband’s, wrong color for mine. Bathroom door doesn’t close by the way. I mean, I really expected a little more for the price and a Holiday Inn. But I guess expectations lead to disappointment. Will now finish getting ready for my evening excursion, and while I do so, I’ll be wearing socks or shoes. I’ve heard never walk a hotel barefoot, but for sure, don’t do it here. Ick!

Clean and everything maintained.

We like the place and excellent stuff !!!!

Customer service was excellent!

Room service was average They did not have a single spare towel

Good for the price. No complaints as I just needed somewhere to lay my head for the night. Will definitely book again.

They really need to.stop advertising their balcony, nine if the balconies are accessible so don't go there thinking you're getting a balcony cause you're not and they're not gonna tell you so yeah. Just know the balconies are not available to you but the room is at the same price.

Bugs, roaches, no proper rest room supplies…no tooth brush and paste…air conditioner leaking

Room looked decent except there was a stain on the couch and shower needed some work done there was mold on the edges.

The view of the lake was great. Breakfast was very, very good.

Nice and clean hotel with a good breakfast. Nice and friendly staff.

Didn't have breakfast but the room was cool

Breakfast was great. Lights in room didn’t work properly. You can hear the people above me walking around a bit loud. Besides that it was okay

Room was clean staff friendly breakfast was very good parking good

We had a roach in our room, the bed sucked, hotel didn’t have enough bedding to support the sleeping of four, breakfast was mid.

Exposed wires in our room. Curtains were disgusting, bathrooms were not clean, multiple outlets did not work. Was very disappointed when we got to the room.

All was great!

Easy fast check in great customer service 👍

Needs to be cleaned and maintained.

More clean

the room was great but there were cigarettes butts in the hallway and it smelled like smoke as well.

ACworked well

Near the lake, lake view room is beautiful.

Had a balcony ! JORDAN WAS THE TOP TIER HOTEL PERSON EVER ! It was 10/10

Clean room. Professional staff

Clean room, roomy enough for our needs, friendly staff, breakfast had plenty of options.

Terrible stay room should've been condemned not booked...hotel was filthy and noone has reached out to me yet!

All good

Clean smoke free room

Room was dirty, carpets torn. Headboards torn. Booked room with sofa bed and was not given one. Daughter had to sleep on 2 blocks that they call a couch. Complained to management but since we aren't IHG members we were told they couldn't do anything for us. Never staying at Holiday Inn again

Clean room

The room felt very outdated, and the sofa had stains all over the seats, which was disappointing. The AC worked fine, but the buttons were broken, so I had to guess which ones controlled the settings. I reserved the room for six people, but the restroom only had two large towels. I understand that I could request more, but that’s not something I want to deal with right after getting into the room. Overall, the room needs better maintenance and preparation for the number of guests booked.

The side entrance was broken so we had walk around but eh. Didn't get the room I booked though. Still had the view of the lake but not the room I thought I booked. Overall this was our 4th visit. Staycation.... breakfast is always good!

Enjoyed the hot breakfast

This hotel needs a serious renovation. Lots of damage including mold in the shower, holes in walls, smears on walls, dust/skin cells built up on ac unit for years, hallways have lights out or flickering, noise level is loud- you can hear every conversation in the halls and rooms next to you. The gym has a treadmill that shakes. Only thing nice was the free breakfast, comfortable bed, and it’s almost on waterfront.

didn't even stay at the hotel the room was not clean bed was use and a dead water roach in the restroom they offer me a bug cleaning and I still had to stay in the same room and they would give me a new room the next day when I was going to be checking out the following day and today is day 7 and I was told I would get a refund for not staying and im still waiting for that money after day 7

There was not a room available. We will be needing a refund. This is the first time this has happened. We always stay here. Will start looking elsewhere maybe. Waiting on the refund to decide.

Very good

Too many local kids going in causing trouble. They must know a worker that is there. They go in and eat the breakfast in the mornings and leave a mess.

The staff are very sweet and helpful

Property was clean. Check in person was very friendly

Room was trash. Broken doors and nightstand. Couch had stains.

The staff was very nice. The room was clean and comfortable. This is one of our favorite places to visit.

Rips and tears, kidding

I was disappointed with my stay. First of all, the woman who was working the night shift around 9:00 p.m. on Saturday January 3rd, is very rude. When I got to the front, she didn't ask me how I was, no greeting at all really. She just looked up at me. I said I had a reservation and she just said "I need ID". She told me to answer my card for the incidental then she gave me my room key. Didn't tell me much else. Just very cold. The room was okay. Average. But what I didn't like was how rundown it was. Everything is Dusty and scruffy. Then there were the bugs... They have an infestation of ants. Now luckily they are the little black ones that don't do any harm. But it's still not great to be sitting in bed and an ant walks across your chest. Or going to the restroom and a huge cockroach is on the ground. I get it, we're by the lake. But come on. The outdoor area was disappointing as well. Not a chair in sight. Just a pool and a deck. You're looking out on the lake, a table and chair would be nice to relax. Definitely would not be staying here again.

The room is amazing. Clean and specious. It surpassed all my expectations. Mind you, when i booked the room it stated suite but i didn't expect this much space. Thank you for the excellent services.

Friendly staff. Clean rooms.

Room was very clean! Friendly staff! Great breakfast!

Nice clean room and friendly staff

The tile in the bathroom was totally buckled up. Maybe water issues but not pleasant

Wasn’t the lake view that I was expecting but overall stay was peaceful.☺️

The hotel and room were very dirty. The couch had stains all over the cushions on both sides and the pull out bed was full of food, wrappers, and stains. There was half eaten candy bars in the cupboard and makeup in the pillows. We ended up checking out and finding a new hotel. Staff was great and very professional and respectful.

Clean room, nice beds

Water was extremely hot, no cold water, limited water pressure. At one point needed to shower on a different floor and at another point while showering the water pressure stopped working

Beautiful clean property front desk workers was very helpful and polite

It was a partial lake view. Hotel was a little run down. The hotel lobby is complete chaos with the amount of design and colors going on. It was very quiet. Normal breakfast.