Best Value Inn Garland

The rooms need a little more maintenance and updating.

Staff was rude, couldn’t give clean or spare pillows, went and bought all new sheets and covers and pillows just to stay one night because every room he gave us was dirty, had bugs, or stains on the bed and if it wasn’t that it smelled like a 50’s old New York office

The lady that works, the front desk is extremely rude

Horrible customer service, roach infested room, dirty towels, dead roaches in tub and bed.

Rude staff

Horrific. The non smoking rooms all smell heavily like smoke. There were blood stains, holes, large black stains, and words drawn with a pen all over the bed comforter. They kept putting an “I’ll be back in 10 minutes” sign on the lobby door multiple times and is never back in 10 minutes and took me over an hour waiting in the parking lot just to check in and was put up every time after someone would check-in. The only good part was the guy working at the front desk was very kind to me and even refunded my money. I’m still in shock over what I saw.

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Place has bed bugs, Roaches, and most of all angry and very unprofessional staff members, unclean conditions the standard to operate a motel must be extremely low inside the room bags cover the smoke detector, stained sheets burn holes in bed spread cover, shower drained did not work when you stand and take a shower your standing a bathtub full of water Mold on the shower walls they do not clean, no running water in the room couldn’t take shower for a 1 hr after check in. This place needs to shut down sued and condemned immediately

The room was nice, clean and the bed was comfortable. I enjoyed my stay.

Everything!Dead Roaches was in every corner in the room underneath the pillows and in the air conditioning plus the alive ones crawling around they’re dead roach families I ask to get another room they said I can get a refund asked for towels no help

Expect stains on walls, floor, bedding, towels and curtains. But the area is safe enough and I didn’t see any bugs.

The owner is a jerk and the place is run-down. The door to our first room was jammed, so we couldn’t enter, the second room’s card scanner was broken, and then our keycard stopped working to our third room in the middle of the night. They acted like it was our fault that their property is dilapidated, or it was such an inconvenience to them that we were trying to give them our money. The place is also planted firmly in the hood. I’d give them zero stars if I could, but that’s what you get for a $40 a night stay. Be wary.

Very dirty hotel. Never stay again.

N

Yes it was dirty I had to was the floor/mop myself and clean the room there was a bullet shot on the bathroom I received also blood stains on some of the wall and sheet looked dirty

The room was infested with roaches, we have pictures to confirm, asked to be moved to another room and was denied, and I asked for a refund because that is a health concern and I don't even know if I'll get it and now I'm outside on the streets.

I was a decent stay for the pay. The staff was cool. The towels were not clean enough for me.

Upon arriving we had to wait thirty minutes before the receptionist would start getting the paperwork together. It took a while to get the room key and when we made it there the room hadn't been cleaned properly. There was trash all over and the sheets were only half pulled from the bed along with the floor being sticky still. We went back to get a change of room and the second key did not unlock the door. The clerk said that we were not opening the door correctly but we could not get in. After that we said we weren't going to stay since we had already been waiting over an hour and a half to get into the room. She said they cannot do refunds and we would just be out the money. She tried to offer us a single bed instead.

I ordered my room online so I could get there and rest after a long drive. When I got there she said I ordered online I needed to wait 45 mins. I waited I got the key and then went to pick up my husband from work. We got to the room tired. The room was dirty food stacked up one bed messed up the other not so much no towels the trash was full. I went down nobody would come to the office. We used our blanket over one of the beds and slept their because we had to work at 5 am I will never go back

Finding help when you needed it

The most unsanitary establishment I think I’ve ever witnessed. I do not recommend

The bed cover had smoking holes in it...the door didn't stay shut when you left the room...saw at least 1 cockroach...the window covering would not cover the window...and the tub had damage to it.

Had a good nights sleep

Very comfortable and clean. AC works superb. Everyone would enjoy staying here.

Has bed bugs

I got bit by bed bugs and staff was VERY RUDE

Staff was very rude, toliet wasn't working properly had to manually flush toliet. Tv remote needed new batteries.

Horrible

The rooms where nice the employees where ok

The room was smelling bad

Washington machines dont work

TV did not work

The police ,the getto argument screaming fights taking place in parking lot

Shower curtain in bathroom had mold on it bathroom door had hole in it and was broken to where it didn’t shut. No remote to tv…nasty yellow build up on walls.

Clean room and great staff

It was great

The desk clerk was extremely rude. When checking in, I was told I’d been blocked with no explanation and told my reservation had been canceled. When I asked who canceled it, clerk said they had and I had to leave. I’m glad I didn’t stay there since it looked like a trashy place, not like a place I usually stay. They went ahead and charged my credit card even though they canceled the reservation without notifying me.

The staff is super friendly and the rooms are always clean I definitely recommend them

The bathroom was disgusting. There was grime on the tub and floor that looked like it had been there since the place opened, which was probably sometime in the 70s. It’s obviously a known hangout for less than tasteful individuals. I would not stay there again.

Great place

You get what you pay for. It’s horrible and dirty. Only booked there since I was going to be out most of the day.

Shower head didn’t fit, walls were filthy, and there were roaches

Man the A.C was Awesome with this texas heat it came in clutch Cameras every where wouldn't have to worry about your vehicle getting stolen coz in the long run police come in they can review the the videos and track the thier

Cameras every where wouldn't have to worry about your vehicle getting stolen coz in the long run police come in they can review the the videos and track the thier

I had to kill cockroaches in our room. The breakfast area was filled with construction materials. So no food in the morning.

Worst hotel so disrespectful

About what I expected considering the cost.

The sheets smelled bad—like dirt—the bathroom wasn't completely clean, the bed sheets were slightly torn, and the upstairs stairs are broken.

The affordable price

Para empezar, el personal fue grosero desde que hicimos check in, después entramos a la habitación y las amenidades estaban sucias (refrigeración, refrigerador, microondas) las toallas olían feo y estaban manchadas, las sábanas estaban de muy baja calidad. En general todas las amenidades necesitan ser cambiadas, parece que no las han cambiado en años. Pero definitivamente la peor parte fue que encontramos cucarachas dentro de la habitación e invadieron nuestras maletas. Definitivamente no lo recomiendo.

The sheets on the bed were very bad stained and had some little holes in them the floors needed to be mopped something had been dripped in a few places and the air conditioner had black mold on the vents and the filter was filthy

I don’t recommend this place. We arrived and had to clean the room. There were issues with the toilet, it was infested with roaches, and the mini‑split was dirty. It may be a cheap place, but cleanliness still matters.

There is no pool mattress has mold on it bathroom and room lights don't work only dust and caution tape where coffee/breakfast should be. Received no clean sheets no clean towels. They never cleaned the room

The best thing about this hotel is that you don't have to worry about expensive deposits

Such a horrible experience I ended up not staying the night and going to a different hotel. First, I'm placed in a room with a broken toilet. Then I'm placed in a dirty room. Blanket had a stain, dirt and debris on the floor, and found an empty beer can behind the toilet which shows how little they give a damn about checking and cleaning everything. Also had a lock that wouldn't read the key card so I'd have to be let in by the clerk anytime I wanted to enter the room. I decided to go get food and just stay the night since no refunds and the daytime clerk was nice but when I came back, the overnight clerk was the rudest person I ever had to interact with. She constantly yelled over me and wouldn't listen until I finally raised my own voice so she had to hear me. She wouldn't let me into the room at first since I misplaced the card key but finally let me in. She continued to yell the entire time and I lost my patience and decided to just check out then in the middle of the night and find another place to stay. I don't know how their average review score is so high but I'm guessing the perfect score reviews are them trying to raise the score. Avoid this place, they offer no refunds for a reason.

This was by far the worst place. Top step on stairs was broken, door had huge space between it and wall and room was extremely filthy. People who got kicked out of their rooms were hanging around.

The room air-conditioning is perfect

condition of the place terrible, dirty sheets and bad smell in room, blood in doors, and sheets with cigarette marks on sheets, and staff was terribly unkind, i had 2 rooms reserved and she gave me rooms separated in opposite side of the buildings, worst experience that I can remember.

The manager was rude and disrespectful worst service ever .

At check-in, the area and surroundings seemed pretty sketch I'm not going to lie. However, I stayed there four nights the parking lot was very well lit, cameras everywhere, I never heard anything other than the traffic on i-30, was never bothered by anybody the property was clean and my vehicle was never messed with. In regards to the room. My room was clean, there were no bed bugs as others have reported, I didn't see a single bug of any kind in my room! Yes there were a few cigarette Burns in the cover sheet of the bed and there was mold around the base of the tub and on the shower curtain but if that kind of stuff bothers you then you didn't grow up drinking out of a water hose LOL the price point was great and it facilitated my trip perfectly.

This place should be closed down and knock down asap the health department should come in close is for good

GREAT STAFF

BEST PLACE IN GARLAND TO STAY

The good thing about it is that it has separate suites, so you feel comfortable and it’s very quiet.

This property looked nothing like advertised. I was very disappointed with the quality and condition of the motel.

The rooms have a lot of broken and not work features.

Was good A.C. worked needs to be more taken care of but it was fine.I would stay again.

There’s nothing niche to say, about the place.

For the price don’t expect anything else other than the price nothing else beyond that.

The room smelled as if a two pack a day smoker was living there. The bed linens were all stained with cigarette burn holes.

AC was cold that’s about the best thing about this place. There was stains all over the bed and bed covers the bath tub looked like it had a gunshot through it. Stinks like weed I could not sleep at night because the smoke of getting stronger and stronger if you just need a room to stay in and don’t care about your door, not closing all the way your curtains being almost see-through then go for it.

This place is disgusting. Crawling with roaches. They have the audacity to claim it a "non-smoking motel". Cigarette holes in the bedding and mattress. Our toilet hardly worked. The microwave barely worked. We left the room with some cereal on the floor we couldn't sweep up with no broom but not all over the floor. I unfortunately had to go back after checkout when we couldn't find my husband's DL. Only to be told upon leaving, that the house keeper said we left the room nasty and that the owner has black-listed me so if I went to book again, I'd be loosing money. Yeah, no, black-listed or not, I will not be booking there again. I wouldn't tell a working girl to book there. Don't waste your money on this roach motel.

The floors were so dirty that walking with bare feet left my feet black on the bottom. Getting fresh towels was a task in itself and the television had to be replaced after two days without a working remote.

There were only 2 things good about this hotel. 1) The staff were very polite. 2) The price of stay was reasonable. But everything else was bad. Room looked decent, but the bed blanket had holes in them as if they were burned or perhaps an animal bit into them. The bathroom was dirty and the bathtub had mold on the outer rims. They had a tv but it wasn’t even working let alone was a remote there. A lot of nats flying around. The filter in the AC was completely dirty and looked broken. Above all stay wise, not the best place, but if you’re looking for a place to stay as a budget friendly last resort, then do what you gotta do.

TRASH. Service was trash, hotel room was trash. It was supposed to be for a pit stop to get some rest but never again. TRASH

This place was very ghetto and very ran down with an awful meal to smell. There were strange characters and homeless people walking around all night long. There was trash all over the ground this is an awful place to stay. I will never ever ever in life stay there again

The place is really dirty, stains everywhere, my door key didn’t work so they have to come open my room everything I needed to go out. They don’t care about help customers. I will never booked that place in my life again.

Great staff

We got a bad room dirty and smelly.

Better quality of towels would be better.

Great staff

Cheap hotel, you get what you pay for

Not bad a get what you pay for hotel.

Lady was dude rooms were available but the lady said there was no available rooms after i already paid she started yelling at me telling me to “get the f**** off her property!” And that she was going to call the police on me when I didn’t disrespect her not once.. mind you I had my 5 year old son with me and she was doing all of this infront of him..

Everything was ok a get what you pay for hotel.

Dirty linen!…

Very convenient

Nice setting had problem with water not turning hot so i quit taking a shower.

No good

Nothing to say. Accept.This is a place you stay when you just really need somewhere to lay it at not for vacation

Clean room and friendly staff. 10/10

So

Very convenient

I got none smoking room and it REEEK of cigarette smell

Good

Pissed on sheets blood on sheets no lights except one

clean cozy and quiet

Key card didn’t work and I wasn’t provided a blanket. I wasn’t allowed to leave unless checking out b/c of the key card.

My favorite place

Laundry room was closed which is a big inconvenience since that’s where the ice machine is! Staff is fine there’s a Walmart across the street if you needed to buy anything.

Theres food nearby

I would be surprised if they've ever clean anything in these rooms. Everything has stains, cigarate burns, and smelled like cigarettes and weed. It was also raining and the door sucked so the rain was in the room. You don't come here because your life is going great, and it is the cheapest option in Dallas, so pick your battle.

Staff was horrible and room was absolutely disgusting. Roaches everywhere and if we didn't have nowhere else to go we would have left but the guy at the desk said we were just going to have to deal. Found socks and crusty coins everywhere

I didn't use the laundry room and the parking was safe but the rooms where so dirty specially the bathroom there was hair on the bathtub the wall on the bath tub was so nasty I had to clean it up myself I say for about two weeks never got a knock on my door offering housekeeping

Superb

Great service

Great service always

The room needed maintenance done to it and the entry way to the room kept locking up on its on causing the staff to reactivate my entry card twice to get back in the room

Horrible

This place is raggedy. The door was broke and had a credit card sized gap so it was cold all night. The bed was stained and dirty. There was no phone to call the front desk. The room was moldy. The bathroom was dirty. I slept in a chair. I was low on funds and couldn't find anything with a reasonable price. I booked 2 days and left after the first night they kept my money. Y'all should do some type of property verification and audits. This is crazy sending people to roach motel that won't give you your money back.

Room spotless very nice staff

Great

Do not book at this hotel they have stains all over the sheets the room smelt funny just don’t do it

Everything was great the staff rooms

Not getting my bed

Food the bed Not getting my bed

Me and my spouse Ima keep it to my self

Me and my spouse Ima keep it to my self

Bad