The Westin Dallas Stonebriar Golf Resort & Spa

Great stay

Great spa .. Melissa .. stunning massage therapist

For the price we weren’t blown away. The bar and restaurant staff were understaffed and overwhelmed every time we passed by. Centrally located. We enjoyed our stay

Zero complaints! Great property! Loved the music at night at the hotel bar!

Friendly staff

Dana from the front desk was pure magic! She had hot tea, lemon and honey delivered to my room after she learned I had a sore throat. So sweet and thoughtful!

Everything was convenient Nothing

Everything was convenient Nothing

Terrible

The hotel is good overall, but there are small things that need to be updated for a hotel with this many stars. For example a paper sign to not overload the elevator is not a good look for a nice hotel

There were many challenges with my room and the rooms of family members. My thermostat broke immediately upon trying to change the temperature, the shower head only half worked. My mom's room had a broken fridge. My mom's room was entered by another family of guests who were given her key. That is entirely unacceptable. Housekeeping did not come to our room from when we checked in on Friday until we spoke to the front desk on Monday. When they did come, our "clean" bedsheets had a stain. There was a dead roach on the pool deck and drinking straws floating in the pool water. We ordered champagne to the room, and it did not come for two hours and three reminder calls. We ordered champagne flutes and they were left on the floor outside of the room with no tray, just on the carpet. The staff were generally unhelpful and appeared annoyed by any request. One front desk staff was lovely (a man with glasses and dark blonde hair) but everyone else appeared bored or irritable. The helpful front desk worker did resolve our issue with housekeeping, and we were given a free Starbucks drink which was a decent touch. Overall this was not an experience worth the money.

Exceptional

Well maintained

Great location!! Near lots of shopping and restaurants.

Pleasant

Absolutely a great resort if you are looking for a solo travel destination and experience.

The breakfast for the price of the buffet, I would recommend adding more to the menu. And during the weekend, I would have at least two more staff members for the restaurant for the morning shift. There really is no excuse to overwork your people, I saw it personally Friday and I checked out Sunday. What I didn’t like was the toilet, the loud sound of the toilet flushing that lasted awhile each flush. Although the door was closed I still heard the noise. I had a semi balcony and it didn’t appear that the windows were cleaned in a while.

The breakfast for the price of the buffet, I would recommend adding more to the menu. And during the weekend, I would have at least two more staff members for the restaurant for the morning shift. There really is no excuse to overwork your people, I saw it personally Friday and I checked out Sunday. What I didn’t like was the toilet, the loud sound of the toilet flushing that lasted awhile each flush. Although the door was closed I still heard the noise. I had a semi balcony and it didn’t appear that the windows were cleaned in a while.

Always great staying here

Very good

Upon checking in

Clean. Staff was so nice. Pool was a cherry on top. Close to so many attractions. Next time I will bring a fan as it was too quiet in the room ..that's my only complaint!

Next time I will bring a fan as it was too quiet in the room ..that's my only complaint!

The rooms were cozy. I like the pool towels were available after getting out of pool. Pool was warm and not refreshing. The water slide wasn't strong enough to slide down. That the bar closed early didn't stay open at night

Pool was warm and not refreshing. The water slide wasn't strong enough to slide down. That the bar closed early didn't stay open at night

The staff was really friendly and helpful, the pool was out of order and the food could have tasted better.

Great family atmosphere!

All staff very friendly

Nothing Service and breakfast

Nothing Service and breakfast

The swimming pool is great for kids.

We have held a family gathering a the This Westin Stonebriar in late July or Early August for 25 years...this hotel feels like home to our family!!

We have held a family gathering a the This Westin Stonebriar in late July or Early August for 25 years...this hotel feels like home to our family!!

Beautiful hotel with a fun pool for the kids!

Had a great time enjoying my anniversary, only thing is I wish that the spa was open but everything was great thank you!

The ac was not working and they didn’t bring us fans for 3 nights it was very uncomfortable stay

Wonderful

Exceptional

Breakfast was awesome. But parking was a challenge, please work on that.

It was a nice place kid friendly.

The property could use some upgrades as their ice machine wasn’t working and our bathroom door was off the track.

Very clean hotel. Very helpful staff. Nice rooms and comfortable beds. I went on a busy weekend and the staff was still very attentive at the pool. The spa was beautiful and clean as well.

Convenient parking and welcoming staff The pool wad packed. Too many people in the pool, we decided not to swim

Convenient parking and welcoming staff The pool wad packed. Too many people in the pool, we decided not to swim

location

Classy Hotel, staff is so friendly

Everything was great with this hotel! Spacious nice rooms. Front desk staff was really sweet and helpful!

We had a wonderful stay during the World Cup and would definitely come back. The amenities were wonderful for our kids and us! The only complaint we have is that AC didn’t seem to be working well. We lowered ours to 65 and it never got cooled down below 70 really and in Texas during the summer that is quite warm. The AC in the fitness center seemed to be having issues also, and there were portable units placed that were struggling.

We had a wonderful stay at the Westin Stonebriar! The hotel was clean, comfortable, and the staff was welcoming from the moment we arrived. The food we had during our stay was delicious, and the pool area was a huge hit with our family—the slide was perfect for the kids and kept them entertained for hours. We did have one minor issue with our room, but the front desk immediately moved us to a new room without any questions or hassle. Their prompt, friendly service really stood out and made our stay even better. We would definitely stay here again!

Beautiful property!

Clean rooms

Good experience overall

The staff working in the restaurant were very friendly.

No valet derby ce with bags and restaurants were unavailable a lot and food no goox

When we arrived, we ask the man outside for valet to take our bags up. He said they didn’t do it and brought us a cart to load ourselves which was hard to steer. The breakfast was sparse and not open at 10:45 because they were setting up for lunch.

Very professional staff

The property was very nice and the staff was super, with the exception of the evening guy at the check in desk . Everyone was friendly , upbeat and enthusiastic the evening guy in the check in desk was cold and appeared to not care . Jackie who worked with golfing aspect of the hotel was amazing !!!

Room didn’t look like it was cleaned prior to our arrival. I assume it hadn’t been used in a while considering the accumulated dust. The bathroom shower curtain was not usable and it was tangled around the curtain rings, which were also loose and some broken. For a luxury rating, it didn’t feel luxurious at all

The hotel structure and grounds are quite beautiful. However it’s clearly apparent that the hotel is at least 5 if not 10 years past a restoration and refurbishing project. Pool area is very dated, metal fencing on the property is falling over, there is only so much paint and caulk you can use before it’s time to replace. The barn door bath door fell off the track the first time we tried to use it. Barn doors dates this hotel at least 20 years since it was last touched.

I loved the hotel and the location! Staff was really friendly and helpful.

My favorite is The pool and the Beautiful golf course . Stunning !

All good

Always Perfect! Best Mother’s Day Rest and Trip. This is my favorite Hotel in Dallas.

Fantastic as always

My wife and I have enjoyed traveling to this Westin property for 20+ years now. It's always first class. Great location, friendly staff and well appointed rooms. A must stay!

Great bar, kind staff, and clean lobby and rooms

Excellent service from the front desk, the bartender needs some improving

Great resort with excellent golf, spa, and workout facilities. Complimentary shuttle is available for transportation to local shopping, restaurants and other activities.

Didn’t have breakfast! The bar was very clean and the two bartenders was awesome

The Westin was a beautiful hotel. They did not get our booking from hotels.com so it caused a bit of chaos and we had to wait several hours for them to figure it out. The staff was on top of it and very kind, so i have no complaints with them! I’m not sure what happened on the hotels.com side, but that could have eased the situation had everything shown up as it should, considering we paid in full when we booked.

The staff and front desk were incredibly friendly and helpful, the room was great and updated and the beds were so comfortable. Perfect weekend get away. Dog friendly and very accommodating to our fur baby! Food and drinks awesome. Kids loved the pool/splashpad/slides. Thank you for a great stay!

Amazing stay and amazing atmosphere it was incredibly beautiful and quiet, which is what I’m looking for in any stay… the only thing I would critique is that amenities here, like the golf and spa are kind of misleading and kind of hard to understand online and on the paper.

Love Meagan

The hotel is beautiful and in a beautiful area with beatiful view..BUT the service could have been better it did not align. I felt the carpets needed cleaning especially with some guests having their pets. I simply expected more for price and location. Staff did not go above and beyond to accomodate.

Excellent breakfast service

Clean room, very friendly staff. Property is beautiful.

Very pet friendly and great place to stay for the family. Great location as well

Breakfast was very good

The advertised hot tub did not have working jets which also led to the well heated tub to be covered with leaves. The room was in tip top condition and well decorated. All staff from front desk, cleaning, Starbucks to bar were fine. I guess another issue would be the lack of valet parking when we arrived about 6:30 p.m. Thursday. We ended up needing to park over 100 yards from the entrance. Oh, there was also no bellman to take our suitcases, hang ups and coolers to the room.

Lovely

We are always satisfied! Family friendly !

Staff was welcoming, room was clean. Parking lot is a bit far

Great hotel, friendly staff and very clean. I enjoyed their gym ;)

It was very nice.

Great location great staff a lot of amenities. The only issue with my stay is I had a room that was next to a suite filled with a group of teens or 20 yr olds and they were very loud. Loud music I could hear their conversations through the wall.

Great first experience!

Great place treated my wife and kids excellent. Beautiful property.

Every time we stay at the Westin Stonebriar it is fantastic! Easy check in and out and beautiful property near by a ton of things to do!

I made a reservation for 2 queen beds and called to tell them my check in time would be 1030 and they okayed that. When I got there there was no more 2 queen beds available and gave us a pull out “roller” bed. Definitely disappointed in that. But everything else was great. We really enjoyed our stay.

Room was clean and the staff was super nice!

There was a rat at the pool

The property was clean but it is definitely an aged property. Several cracks in the wall and bathroom of our room. Staff was great.

Spotless room, fast check in, nice pool area. The lounge area is spacious with live music

Clean room, very spacious, easy parking and close to dining and shops. Definitely recommend this place for a quick little weekend getaway.

Always a great stay at the stone briar. we always stay here for the cleanliness, the smell when you walk in. The bartenders are awesome and Miss Tori up front is hands down the best host!

Very nice property. Check in was efficient & stay was very relaxing.

My dog and I stayed here for NYE and had the best experience. The property is secluded enough to feel like you’ve escaped the chaos of DFW and the grounds are wooded and relaxing. The service and staff were so kind and attentive. The spa was the highlight. I had an incredible massage by Greg and facial by Melissa. Everyone was so nice to my dog and it’s a very dog friendly property. Bed was comfortable, bed was clean and pool area is huge! Love that the spa had a steam room! Can’t wait to come back!

The toilet paper was the thin rough texture. House keeping was super loud cleaning above the room at 5-5:40 pm.

My

Staff was friendly.

Horrible experience. However, it was my own experience. It may not occur to anyone.

Room was nice and clean. Tons of extra charges when checking out. Food was below average for the price. I won't stay there again

Everything and everyone was excellent.

Great customer service.

Good value and staff were very accommodating.

Location, beautiful property and breakfast.

Clean room and amenities!

Everything was clean and nicely appointed.

Room was spotless and staff very helpful and courteous.

Room was perfect. Lighting was dim and welcoming. Enjoyed our stay

Excellent everything.

The atmosphere was just amazing

Staff was amazing. There was a speaker at the hotel while we stayed and people swarmed into the hotel. The staff and the police handled the crowds very well.

We got in at 12:30 pm and didn't get in until 2 am because there was confusion about our booking.

Good

We’ve been staying here for over 20 years now and every time it’s five star staff and accommodations. This place is timeless without feeling dated. In our most recent stay, the bellhop even offered to go to the local CVS to get some medicine late at night for my wife. They really go above and beyond to serve with excellence and it’s a beautiful property that’s located by everything you want!!! Love this place!

Pool was closed during our stay. That was disappointing They did shuttle to another property. Hot water did not work for our evening showers. Not sure why?! Great location for our stay. Price was high for what you got!

Dirty

Clean rooms, friendly staff. Only complaint would be that the patio was shut down too early. Understand the pool being shut down, but weather was still nice enough to sit outside. When we went out to the patio, all the fire patio tables had been taped up to not use. Would have been nice to still utilize those.

Upon arriving at 2:30 am after long 2 days of packing for a big move, we were greeted by night reception scalding us for “not calling in advance” being that we were arriving so late and that it “may have required reservation be re-entered into the system”. I’m sorry…who is customer here?! Then I was told that there are “no late checkout”