Sheraton Stonebriar Hotel

Staff was friendly and helpful. Room was clean.

Rooms on the highway side experience a lot of traffic noise at night. The hotel toiletries are heavily scented like a man’s cologne and the smell lingers in the room even if you don’t use the provided toiletries. The parking is nice, and the area is great! Walkable to some restaurants and a coffee shop. Would stay again in a different room, away from the traffic noise.

Very good and clean

I had a great stay at this hotel, i think it provides such amazing value for the price! Would definitely stay here again.

Everything was updated, clean and so nice.

I will come back very clean and cozy

Great stay!!!!!!!!!!!!!!!

Great room, great staff, very pleasant trip!

I had a minor maintenance issue. It was addressed rapidly. It means a lot when they take the time to promptly address issues.

The bed wasn't the most comfortable and the pillows were like bags of air. The parking is terrible.

Shower was dirty

We ask if there was breakfast and was told yes. Were thought that breakfast was complementary like all the other places we have stayed. However we had to pay 50 dollars for 2 people. Breakfast was ok but not great. Would have never paid that much for breakfast. Need to post or say there is a charge. We were placed in handicap room and the shower had this huge bench and we could barely fit in shower. Then 2 lamps (one in between bed) bed did not work. Person came and fixed.phone did not work. We asked for blanked and it took over 1 hr to get delivered. Staff was very friendly and pleasant.

Rooms are clean and maintained thoughtfully. King size rooms are bit tiny- can’t complain as the other aspects are very good.

clean comfortable room. great breakfast options, close to good dining

Parking can be an issue at night, with the surrounding restaurants and apartments. The entrances doors are not automatic sliding doors. If your hands are full or handicapped someone would need to help you.

Helpful front desk staff!

Booked this last minute for a late arrival. The room was small but worked just fine. Bed was comfortable. Room had great blackout curtains and got really dark. Bathroom was nice. Only real problem is that there was a nasty clipped fingernail on the round table in the room. Clearly, it wasn’t cleaned properly.

The night shift front desk clerk DaMarcus was AWESOME!!!!! He was very friendly & helpful.

Liked free parking, club floor Breakfast ended too early, only one elevator working the entire time and the chains were rattling big time and the doors kept opening to the back area which was ‘creepy’ Housekeeping woke me up by knocking on my door at 7+ am!!! I stayed awake and was unable to get back to sleep, and they knocked again at 8+ am!!! My check out time was supposed to be extended till 12pm- which regular check out time was 11am. There was no DND placard in the room for me to hang on door.

Liked free parking, club floor Breakfast ended too early, only one elevator working the entire time and the chains were rattling big time and the doors kept opening to the back area which was ‘creepy’ Housekeeping woke me up by knocking on my door at 7+ am!!! I stayed awake and was unable to get back to sleep, and they knocked again at 8+ am!!! My check out time was supposed to be extended till 12pm- which regular check out time was 11am. There was no DND placard in the room for me to hang on door.

The staff was very friendly and helpful!

How the elevators opened doors on both sides and you could see dirty laundry baskets and employees. Beds could be more comfortable

Beds could be more comfortable

Location

Foi tudo excelente. Localização, limpesa, equipe. Recomendo

Will definitely book here again! Beyond reasonable rates for a 5 star hotel chain!

Overall a good property! Good staff, nice rooms, clean, good location, pool is nice. Downside is the elevators and this has been an issue for years now (same issue two years ago). Only one worked but opened both sides. One of our two days they were working on them which made neither work.

Very good

It’s really a great hotel, staff and amenities are awesome just can’t give a 5 star when they have 2 elevators and 1 is broken and the other is barely working

Perfect. Will stay here again.

EXTREMELY friendly staff!!!

I truly appreciated his kindness and effort. Excellent service!

Clean, affordable and friendly staff

Exceptional

The staff were very friendly. A staff member noticed that we were celebrating my twins birthday, and was very kind to them. The room was clean and nice. Will book again on next visit to Frisco.

elevators were janky. room was cleaned once in 5 days

Superb

Great place

Location was beautiful staff was great!

The guys at the front desk were amazing! I had a faulty chip in my card and they were able to help me do a workaround and get it processed! Amazing accomplishment after a very long day of travel!

The staff during check-in was amazing and very accommodating. The sheets were not totally clean.

The staff during check-in was amazing and very accommodating. The sheets were not totally clean.

Broken elevator

Great location Broken elevator

Great place to stay with lots of Friendly staff,

. Lady in the breakfast restaurant appears to be on drugs. No clean tables. Her parents came in and heard her say I made you fresh pancakes. The ones in buffet are frozen or old. She is running all around the place. Couldn’t resest computer for the register. She is a mess. Restaurant messy.

It was just what we needed! I just wish we could have stayed one more night:) I don’t really think there was anything that really popped out at me that I didn’t like

It was just what we needed! I just wish we could have stayed one more night:) I don’t really think there was anything that really popped out at me that I didn’t like

My wife and I were really impressed by our stay. The staff was polite and helpful, and the room was clean and modern. We look forward to staying again in the future.

Clean establishment, great breakfast, nice staff.

Clean property with beautiful amenities and friendly staff

Great stay!

Clean room and comfortable beds. Sheets are too small though

The staff Marcus at the front desk was so helpful and needs a raise or promotion.

coffee was to be kept in back room. Not from early morning on was there any.

we thought the breakfast was complementary and it was $23 a person

Loved this hotel. It is close to restaurants and shopping. Very nice room.

The only inconvenience was that one of the two elevators was not working, and the one that was working, was very slow.

Everything excellent

Staff was fantastic! Helpful! Location is close anything needed!

Fantastic place to unwind and relax.

Room is modern and clean..

One elevator was out of order the two nights we stayed. The working elevator also appeared to have issues. Super long delays before doors would close, rear entry doors opened even when not selected, etc..

Very good

Exceptional

The front desk clerk was extremely nice and helpful! He was friendly to me and my family and remembered their names when greeted.

Overall great hotel only drawbacks were no shuttle, the streaming service system didn’t work on our tv and the restaurant hours on site. Otherwise everything was great rooms are modern and well kept, staff is very responsive, great location and quiet will be back.

Amazing front desk associates! Beyond helpful!

Cleaning room on daily basis was done should follow this procedure

Good

Everything about the experience was great!

Exceptional

Over all this was a wonderful place to stay and would most definitely stay again and or recommend! My only “complaint” would be the shower at a funny smell and not enough towels.

Wonderful stay, walking distant from the training I attended! Staff was friendly and even printed several documents I needed for my training!

So first of all, I chose one of the rooms because it said that this hotel has hot tubs in the room apparently, when I got there, the staff members mentioned that they don’t have any hot tubs only outside for people to get into and on top of that, the room was nice pretty spacious, but the AC unit was very loud and it kept clicking and making noises I chose to stay at this hotel because I had some training classes. I have to take pertaining for my job around the corner from this hotel so I was thinking that this would have been a great spot. I was a little upset, but hey, it is what it is.

Amazing property, walking distance to coffee shop and Asian restaurants. Very clean, modern, put together. Amazing value. Needs more parking around the hotel but that’s it.

Location great! Room was very comfortable. Staff helpful. Great pool!

Everything was good except not all of the elevators were operational. Of the two elevators near the front lobby, only one was operating. A bit of a nuisance.

There were no laundry machines so this should be disclosed that no washer and dryer on premises. The Staff was very Friendly. The hotel lacked the feel of a four or five star Sheraton hotel

Need more

The best pool and beds! Fabulously clean and bright. Felt like we were in Europe!

A

I enjoyed my stay, lots of good restaurants within walking distance.

The room was beautiful

The pool was a little dirty. One of the elevators wasn’t working and the working one sounded like it was breaking down…but other than that it was a nice property.

AC was ice cold - rooms are in great shape - elevator not so much. Staff amazing but you want to stay ok the North side away from the Freeway noise. Lots of great food options walking distance. Free parking nearby. Overall great value.

Clean and comfortable

Nice spot… 👌👌…..

Thoroughly enjoyed my stay here. It was my first but definitely won’t be the last. The lovely gentlemen working on the afternoon and evening of June 20th were super friendly and gave A+ customer service. The room was spotless and with the weather being humid the air conditioning was also too notch. The coolness of the room was extremely inviting and much appreciated after being outside all evening. The location was perfect and near so many restaurants and shopping areas. Cannot wait to come back here on my next trip to Frisco/Plano.

clean rooms

Check in was one of the easiest I've ever had

A very convenient location with excellent parking available.

Great

Beyond please. Very nice place!

Staff very nice overall excellent stay would recommend and come back

Beautiful hotel! So pretty!! Also, quiet and comfortable! Slept great! And in a great location!

Clean hotel and safe location.

Great restaurants nearby!

Staff was friendly, everyone was Great

Great service

Excellent staff. Clean/cut room and fun Friday events each Friday evening of the month - this Friday we enjoyed fresh baked donut holes in the lobby.

Clean, tidy, safe. Comfy beds. Walkable to Legacy Shops (25 minutes). Some great restaurants across from the hotel - Cantina Loredo (good happy hour), Great sushi & service at Edoko. Coffee at Summer Moon really good. Would definitely stay again. I did not use the pool, it looked well maintained and was being cleaned daily when I sat to have my coffee. I did not use the hotel bar/food. Easy parking straight outside and around the hotel.

Very clean rooms and workout facility. The breakfast tables needed wiped and the microwave and coffee pot in lobby needed wiping down . Everything else was perfect and it was quiet . The air conditioner was good too and quiet .

The parking was a bit difficult. Otherwise, a very nice hotel.

Great stay, staff was very accommodating!

Had a brief but great stay. 10/10 definitely recommend.

All of the staff were wonderful, from the Front Desk to the very helpful Cleaning Crew. I appreciate that the property is pet friendly and extremely clean. It was a quiet and restful stay.

The gentleman at the front desk was amazing. I think his name was Marcus. Best interaction with hotel staff I’ve had in a while.10/10

Nice place to sta

Great location. Friendly staff

Customer service by Alexis took a load off me when had an event @ the OMNI Star. Alexis was knowledgeable about the shuttle services offered by the hotel and she scheduled me right away. Matthew was a great driver and friendly. My room services provided during my staff were timely and provided the things we needed. Enjoyed my stay.

Very clean. Demarcus was very helpful at the front desk.

Great location and nice hotel

Everything was great.

I took the red eye to Dallas from Portland and after renting a car and driving for 30 minutes arrived a few hours before check-in. The receptionist was so understanding and said my room was ready, so she let me check in two hours early so I could rest before my first event. It made all the difference and I won't forget her kindness. Thank you. I will definitely return to the Stonebriar Sheraton whenever I'm in the Dallas area. It was close to restaurants and a great music venue called Box Bar & Garden.

The hotel and my room was very clean. The front desk staff and housekeeping were wonderful.

Too bad breakfast was not include

Lovely hotel, would happily stay there again.

This was our 4th year staying at this hotel, best of the best