Hyatt House Dallas/Frisco

The power went out the morning of our check-out, which wasn't the hotel's fault. The room was clean and the A/C was well-maintained. We never had an opportunity to take advantage of breakfast there due to our schedule. We had to wait about 10 minutes to check out on a Saturday morning due to the front desk not being attended to during this peak time. (our biggest complaint).

The wifi didn't work in our room the whole time we were there (four days). The staff seemed to not even try to get it fixed. Although they were nice, they didn't even put us in a room with working wifi. Then on the morning of our second day, the power went out for a few hours.

Can you provide some bed's quality in hard springs of quality not soft？

Everything was great except for the few hours without electric or phone. Wasn't due to their negligence though. Outside that lived it

One of the best hotels I’ve stayed in— delicious breakfast, clean, great staff. Thanks!

Perfect

Great stay, clean room, big enough for our family. Breakfast was the best free hotel breakfast I’ve ever had.

Breakfast was definitely one of the highlights! The made-to-order omelet station was amazing, and there was a great variety of hot and cold options for both adults and kids. Everything was fresh and delicious. Overall, our stay was a 10/10. We felt comfortable, relaxed, and had such a great time together. I would absolutely recommend Hyatt House to anyone looking for a family-friendly hotel, whether you’re traveling or just looking for a fun staycation. We’ll definitely be back! ⭐⭐⭐⭐⭐

A big shout-out to David for going above and beyond by mailing back the items I accidentally left at the hotel. Your kindness and honesty are truly appreciated. Thank you!

Paying for parking when we rented the room for 2 days should if came with it.

I stayed here in July for a week. Stay was very nice and comfortable, the staff was very helpful. Andrew, Raj and Gracie went above to help.

Great place to stay. The breakfast is good too.

The restroom has mold and paint peeling from ceiling in shower. They need to keep up with the cleaning better. Otherwise good stay.

The property was clean and well maintained. The beds were comfy, and the staff was very pleasant and helpful 😀 Shout out to (Essance) will stay here again if in the area...

The WiFi / service wasn’t working

A little stale or stuck maybe.

AC did not work. 80 degrees in the room and facility would not fix unit, swap room or reimburse for the stay

The stay was good only thing. I was not advised parking would be extra and also the pool is indoor and the floor stays wet so you have to be safe walking in the hallway and elevator

Very clean, nice pool, friendly/helpful staff, and an awesome breakfast.

Beautiful hotel

Went there for one night with a big group, loved the late checkout at 12. Essence was very kind and even brought out door dash to our room.

Good

The bed. Check-in was at 3. Our room wasn’t ready until after 6. Check out was at 12. They came banging on our door for a good solid 2 minutes trying to clean it at 9:30.

Now checking in at 3pm did not happen. First we got there 30mins after but for what ever reason, we were never told, the room was not ready and we were being stalled with the lady saying 10mins multiple times and we didn't get our room key until after 6pm smh. That is why I didn't rate all stars for this reason. I NEVER waited that long before at any hotel to get the room key only to be told its being cleaned, my question is what was really wrong but we stayed and it seemed all good.

Everything from the staff to breakfast and everything else was great

Usave robbed me with 800 Canadian dollar bill as I booked from 178 Canadian dollar. I added toll pass and insurance for 200 dollar but total comes a lot. That is unacceptable, as that time I couldn't find anywhere to go to book other car. I won't rent a car again through Expedia if it doesn't get resolved

Cuarto super limpido, el desayuno super bien habia alguien haciendo omelet de huevo a tu gusto eso le dio un plus al desayuno y la salsa de tomate riquisimo, en general le doy un 100 💯 al hotel, super recomendable.

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Clean rooms.

Everything was great. staff very friendly and accommodating, food was good everybody found their favorite, rooms were clean and spacious

They also charged for parking.

Really clean and nice hotel.

The one thing i disliked and the main reason why we will not return is the pool. The pool was so cold that my husband was only able to do one lap. I was only able to step in and immediately get out. I asked the front desk if the pool was always that cold, and i was told that they couldn't turn the heaters on because it would set off the fire alarm. Also, keep in mind that parking is $10/nightly

It a clean the staff is nicely The breakfast very good coffee everything cereal very good

Clean room, friendly staff. Good AC. Nice shower. Wonderful included breakfast. Nice clean pool.

Great place to stay. High ratings in all the major areas.

It was clean and would book it again

We had a great stay at Hyatt House, will stay here again!

The staff were great, and the breakfast was good! Room was very nice and clean.

It was amazing,the breakfast options were outstanding, the room had an amazing layout

Parking is not free!

The location I booked and paid in advance, but when I got there our room wasn't ready. Still had to wait another hour before the room was ready. I called 2 hours in advance and was told we were on track and the room would be ready. When I got there although it was paid in advance I was told it was a first come first serve. I was very disappointed for this room to be a suite. No accommodations for them taking responsibility for their mistake. Took an extra 75.00 hold for something not mentioned. And the beds were hard and uncomfortable. This room was not what I expected from the hype of advertising. It's just in a great location to have access to everything in that location.

Close to convention center show/event we were visiting for. Easy check in/out. Comfortable bed & nice sized TV. Housekeeping walked into our room TWICE w/out knocking the morning we were checking out, around 10-11 am. Literally just scanned their card & started walking in while we were showering & getting dressed! Checkout was 12:00 pm, we checked & double-checked. Mentioned it to the front desk on our way out. Parking was supposed to be included, it wasn't. A 5-6" microwave pizza, 2 sodas & candy bar from concierge was $35! (ridiculous) Didn't want/request a conjoined room/door to our room. Overall for $235/night we should've stayed somewhere else near there .. Drury, Hilton, etc.

It was clean and the pool was nice and indoors as it was raining during my trip. The staff was friendly and accommodating. Not being able to use my booking.com reservation as planned. Systems were down. Also having to pay $25 for parking was ridiculous and I usually don’t book where it has paid parking or valet.

The beds were very comfortable. The room was a perfect size. The staff was extremely helpful. The breakfast was so good.

The staff was great! They made some errors as we were checking in but they were very polite and helpful. After the errors were made they said we wouldn’t have to pay for parking but then charged us anyways.

Room was clean. Front desk receptionist Kennedy was very sweet and informative. Ordered food and it was good and fresh. Good water pressure on the shower and very comfortable bed!

Nice service at night

Great place to stay and very nice staff!!

Everything was great

I was not told there was a parking fee and a week later I got $100 bill.

The Staff were great ! Kennedy at reception was pleasant, informative and did a great job

Stay was great

It was the perfect place to stay for a weekend getaway. Staff was extremely helpful and friendly. Definitely would stay here again

Yes very nice menu

Double check the check out times. Both the website and expedia listed 12pm but received a call that i had to check out at 11am. Not satisfied with that but the hotel was very nice and clean. The amstaff were professional and courteous.

Breakfast had good options but getting repeated everyday

Staff was very helpful and respectful. Kennedy was great at the front desk. The ladies at the breakfast buffet were also kind and helpful.

The rooms were clean and staff were friendly. Breakfast was as expected but very good. I would have given this a perfect score except the bathroom shower water was bot hot enough for a warm shower. It was barely over a cool shower.

Great spot

Staff was exceptionally amazing Very helpful and very kind Will most definitely stay again Highly recommended

The hotel and room was very clean A couple of staff members were rude. The was very expensive why do you have pay for parking that’s insane unnecessary

Clean, spacious room, good breakfast

Great stay!!

Room was nice & clean. Comfortable bed. Breakfast was good

Coffee was delicious! We did not eat the breakfast but it did look amazing. Staff was friendly. We did have an issue with a water Leak but the manager took care of the problem and the Maintenance and House Keeper Quickly got the floor cleaned up in the morning. Overall the Hotel was Clean and Fresh Feeling. We will stay there again next time we are in Frisco.

Good breakfast, no complaints

Close to mall

Clean room!

Clean bed. Friendly staff

We got our room upgraded for free when we checked in. The new room had cookware, a stove, a refrigerator, and a dishwasher. The room was great, the bed was a little harder than we preferred.

Breakfast was great. Room was clean and spacious for 6. Enjoyed our stay very much!

Our room had a smell to it and the bathtub faucet was coming off from the wall.

The staff were incredibly friendly and accommodating, making our first experience in Texas a great one. We felt very comfortable staying at the Hyatt House, and the breakfast was excellent. The omelette station, in particular, really stood out and impressed us.

There isn’t a real restaurant, just a few expensive bar items. Expensive drinks. Expected more from the motel & room for the price. A lot to offer for breakfast, but all was cold & not heated well except for the fresh made omelets which were good. Breakfast would have been good if heated right. Pool is cold. Fridge in room doesn’t get cold enough.

Wasn’t able to stay since everything froze over I haven’t received a refund but was charged $125 fee for cancellation

Pleasant hotel..

Location Staff

Location Blankets could be a little thicker.

Great staff! Clean and quiet!

Staff was friendly and overworked. Had to return to Check In.

Poor selection available for drinks to purchase. The price was a little higher than I like to pay.

Horrible customer service. They cancelled my room did not notify me partly my fault, made the reservation back in Jan. But had to get a new debit card. So we got to this Texas location to be we didn’t have a room. Went from a payment of $799 to $1298 to find a new hotel.😡😡😡😡😡

The room was very spacious, the beds were perfect to sleep on.

free breakfast, kitchen aspect in the room bathroom was dark, small.

Mall across the street. Ford center in walking distance. Gas station across the street. Hotel reservation was canceled prior to check in. Hotel was able to enter reservation back in system and place in another room. We were upgraded to one bedroom suite...Seperated kitchen,livingroom,extra large bathroom and bedroom with two queen beds. Livingroom TV turn around into Kitchen area. TV in bedroom as well. Breakfast was great. Thanks to the Hyatt House Dallas Frisco Team. Will be back next year for sure. Mahalo

Very nice hotel. With a very enjoyable breakfast

How clean and nice the staff was Nothing

Great staffing and polite

Great place

Check-in : there was no one at the front. Another guest was waiting, so I waited behind. The lady at the bar said he’d be right back. Minutes went by. When the front desk person finally came I overheard that the guest in front of me had no lamps in the bedroom part of the suite. The front desk person said he could either change the person’s room if they could wait until the next day. When it was my turn to check in the man was a bit frazzled and seemed overworked. When I went down to get an extra blanket he again had a line of people waiting for his attention. He was nice and gave me a thermal blanket, but again looked overworked. Breakfast was nice with a chef making omelets on the spot. The bathroom shower was cozy. The room was quiet.

Really enjoyed the free breakfast.

Great Stay

The room could be improved. The tv wires were tangled, one blind didn’t work, the tub did not drain well.

Very dirty, younger guy at the front desk was very rude every time you tried to ask him a question he would just ignore you, hotel rooms need to be cleaned new carpets would never stay there again

we did not go due to the ice storm. i tried to get a refund way before the deadline

Clean, great breakfast

The complementary breakfast was great! I was in town for a work trip. Walking down the street to the Stonebriar Shopping Center was very convenient. The staff was very welcoming and helpful upon my arrival for checking in/out.

very good place. nice and convenient to places we need to go in the area. good breakfast and indoor pool. however, expedia says free parking but was charge. 1 elevator working during our visit that takes longer time going up and down from the 6th floor. over all, a nice place to stay.

Breakfast was an average breakfast same as any other hotel I have gotten free breakfast from so the parking made no sense.

The staff was friendly! The breakfast was amazing! They had an omelette station, which I’ve never seen in a hotel. The room was nice and cozy. Maybe a few upgrades in the bathroom but it was still nice. Thoroughly enjoyed the stay!

Room is old

I stayed at this hotel from January 1st to 3rd. When I first opened the door to my room, there was a very strong food smell. I requested a room change at the front desk, but they refused, saying there were no other rooms available, and instead gave me an air freshener spray to use. Also, one of the elevators was broken, so all hotel guests had to use only one elevator. It was always crowded and very inconvenient. Furthermore, when I checked in, they asked for my car information, and later charged me for parking without any prior notice during check-in. Even the Hyatt Regency hotel across the street offers free parking... If you're considering staying at this hotel, be aware of the hidden parking fees. It's practically a scam. I do not recommend staying at this hotel.

The cleaning staff was the only negative about my stay. My room wasnt attended until 2 days after my request. The bare minimum was done.

The room and staff were great. The bed was very comfortable. The only down aide was the ridiculous 10+ dollar a day parking charge added to my bill without notice.

The room was very clean and quiet place, the staff are very nice and friendly and the breakfast omelette to order is delicious and all the other options is fabulous. Food is very fresh and well stocked. Every time I’m in Frisco , tx this is my go to hotel to stay at.

No hotel in the suburbs should charge for parking.

Clean, good staff and good breakfast. Only thing is that they clean room every 3 days, althought you can req

Good

Well there was only 1 elevator working and so many people so we had to use the stairs. Woke up to no electricity so we couldn’t take showers or even get ready there . It was horrible.

Very clean and good breakfast

Smelled terrible plus the restaurant & bar were both unexpectedly closed on Sunday and Monday.

I don’t like when hotels have an ‘extra ‘ parking fee , they add on during check in.especially when it’s just in their own parking lot and it’s nothing special. Add that price onto the main price. Advice to anyone looking at rooms at this hotel add $10 on per night. Not a lot, but it can add up. Other than that, good location, and staff was nice.

Clean hotel, but customer service is lacking.

The hotel was amazing breakfast was awesome the build you own omlet for the chef to cook was awesome and the potatoes were the best ive ever had at a hotel breakfast. The room was spacious!

Good breakfast but a lack of bacon.

Bedsheets were dirty elevators were not working room stunk, and the mattress was horrible and the water pressure was none. There was no water pressure.

Manager was amazing!

It was very nice and clean. Good Breakfast.

friendly and professional staff