Hyatt House Dallas/Frisco

It is a nice hotel!

The location was central to nearby dining locations

The room was incredibly small! I was very disappointed that this was a Hyatt property. I selected this hotel clearly on the Hyatt name. I travel often and I have never stayed in such a small room. The hotel refused to upgrade my room even after I offered to pay for the upgrade. Expedia would not give me a refund or I rebook in a suitable room. I will never trust the photos of hotel offers on Expedia again. The photos made the room look large and inviting. I was extremely disappointed! To add insult to injury the room was greatly overpriced!

My kids love it because it had a pool. However the pool wasn't heated - so they couldn't stand very long because they would get really cold. Got there about 30 minutes before check in, room was ready yet. Property was clean.

Exceptional

Friendly staff, clean rooms and a delicious breakfast. I would definitely stay here again!

Staff and room were welcoming and the amenities were amazing. I will definitely stay here again.

We had a pleasant stay

Loved it. My back did hurt waking up but it’s not the hotel bed reasoning! I just have a very cozy fit to me bed back at home!

My back did hurt waking up but it’s not the hotel bed reasoning! I just have a very cozy fit to me bed back at home!

Have stayed on several occasions over the years, always clean, very kind staff, and very good Breakfast!

The Bed The food was not cooked well

The Bed The food was not cooked well

I'VE STAYED HERE TWICE WITHIN 2 MONTHS! I LOVED IT! SHOPS, RESTAURANTS AND PARKS NEAR BY! THE ROOMS WERE GREAT! BEDS ARE SOFT! WILL STAY AGAIN!

Exceptional

Exceptional

Exceptional

It’s near many eateries, shops and fun stuff. Room was very nice. Check in at 3. Arrived about that time, told room was not ready and did not know how long it would take. After a long road drive would have been nice to have room. We left and was told we would receive a text when ready. Never got a text. Went back about an hour and 1/2 and room was ready. That was not a good start.

It’s near many eateries, shops and fun stuff. Room was very nice. Check in at 3. Arrived about that time, told room was not ready and did not know how long it would take. After a long road drive would have been nice to have room. We left and was told we would receive a text when ready. Never got a text. Went back about an hour and 1/2 and room was ready. That was not a good start.

Clean, great breakfast options. Would definitely stay again.

Raj at the front desk got me checked in a couple hours early, great hotel.

Location was good, clean and staff helpful Pool was cold. Gym facilities old. Breakfast was ok- closed the breakfast at 10am which seemed a bit harsh

Great deal. Nice staff. Raj at the front desk is awesome! Great hotel for the price.

Beautiful hotel! Friendly staff. Clean rooms. Very welcoming and cozy hotel.

Close to areas and attractions we were interested is seeing. Room required maintenance as soon as we arrived. It would not secure. Repaired within the hour. Staff were a little brisk and very short, but they were able to address our concerns. Would not give a receipt for stay or incidentals. NEVER BOOK through BOOKING.com. Overcharged for room. Paid hotel and booking.com.

Close to areas and attractions we were interested is seeing. Room required maintenance as soon as we arrived. It would not secure. Repaired within the hour. Staff were a little brisk and very short, but they were able to address our concerns. Would not give a receipt for stay or incidentals. NEVER BOOK through BOOKING.com. Overcharged for room. Paid hotel and booking.com.

it was ok my trash was left in the bathroom, it took the hot water a while to get hot to take a shower, I dint kine that they didn't clean the room when we left for the day.

Property was clean, room was spacious. Bed was very comfortable. Breakfast buffet was yummy with a omelette station. Great for families.

Exceptional

Everything is excelent

Nothing

Exceptional

The hotel was quiet, clean and peaceful. The staff was very friendly and helpful whenever I needed anything.

Awesome hotel. No complaints

We stayed at this hotel for two nights. The room was generally clean, but there was an unpleasant odor present. We asked the front desk to look into it, and they sent housekeeping, who only changed the linens but didn't address the smell. It seems the hotel is quite old, and the odor appears to be coming from the AC vents. The smell was reminiscent of chemicals.

Omelet station was the best. Good coffee and great tea selections. The blinds in my room were broken. I could not have a completely blacked out room. The lights from the hotel were shinning into my room. The door in my room was very heavy and hard to open and almost slammed my fingers with the door

Omelet station was the best. Good coffee and great tea selections. The blinds in my room were broken. I could not have a completely blacked out room. The lights from the hotel were shinning into my room. The door in my room was very heavy and hard to open and almost slammed my fingers with the door

Exceptional

Sitting area, couch was full of bedbugs. When spouse and I completed a movie we stood and notice bedbugs on our shirts. Have bitten our arm.

Check-in was easy breezy, the young lady who checked us in was very nice, and helpful. Our rooms were clean, and comfortable. Breakfast was hot and delicious.

Staff

Nice, clean and spacious hotel

The power went out the morning of our check-out, which wasn't the hotel's fault. The room was clean and the A/C was well-maintained. We never had an opportunity to take advantage of breakfast there due to our schedule. We had to wait about 10 minutes to check out on a Saturday morning due to the front desk not being attended to during this peak time. (our biggest complaint).

The wifi didn't work in our room the whole time we were there (four days). The staff seemed to not even try to get it fixed. Although they were nice, they didn't even put us in a room with working wifi. Then on the morning of our second day, the power went out for a few hours.

Can you provide some bed's quality in hard springs of quality not soft？

Everything was great except for the few hours without electric or phone. Wasn't due to their negligence though. Outside that lived it

One of the best hotels I’ve stayed in— delicious breakfast, clean, great staff. Thanks!

Perfect

Great stay, clean room, big enough for our family. Breakfast was the best free hotel breakfast I’ve ever had.

Breakfast was definitely one of the highlights! The made-to-order omelet station was amazing, and there was a great variety of hot and cold options for both adults and kids. Everything was fresh and delicious. Overall, our stay was a 10/10. We felt comfortable, relaxed, and had such a great time together. I would absolutely recommend Hyatt House to anyone looking for a family-friendly hotel, whether you’re traveling or just looking for a fun staycation. We’ll definitely be back! ⭐⭐⭐⭐⭐

A big shout-out to David for going above and beyond by mailing back the items I accidentally left at the hotel. Your kindness and honesty are truly appreciated. Thank you!

I stayed here in July for a week. Stay was very nice and comfortable, the staff was very helpful. Andrew, Raj and Gracie went above to help.

Great place to stay. The breakfast is good too.

The restroom has mold and paint peeling from ceiling in shower. They need to keep up with the cleaning better. Otherwise good stay.

The property was clean and well maintained. The beds were comfy, and the staff was very pleasant and helpful 😀 Shout out to (Essance) will stay here again if in the area...

A little stale or stuck maybe.

AC did not work. 80 degrees in the room and facility would not fix unit, swap room or reimburse for the stay

The stay was good only thing. I was not advised parking would be extra and also the pool is indoor and the floor stays wet so you have to be safe walking in the hallway and elevator

Very clean, nice pool, friendly/helpful staff, and an awesome breakfast.

Beautiful hotel

Went there for one night with a big group, loved the late checkout at 12. Essence was very kind and even brought out door dash to our room.

Good

Now checking in at 3pm did not happen. First we got there 30mins after but for what ever reason, we were never told, the room was not ready and we were being stalled with the lady saying 10mins multiple times and we didn't get our room key until after 6pm smh. That is why I didn't rate all stars for this reason. I NEVER waited that long before at any hotel to get the room key only to be told its being cleaned, my question is what was really wrong but we stayed and it seemed all good.

Everything from the staff to breakfast and everything else was great

Usave robbed me with 800 Canadian dollar bill as I booked from 178 Canadian dollar. I added toll pass and insurance for 200 dollar but total comes a lot. That is unacceptable, as that time I couldn't find anywhere to go to book other car. I won't rent a car again through Expedia if it doesn't get resolved

Cuarto super limpido, el desayuno super bien habia alguien haciendo omelet de huevo a tu gusto eso le dio un plus al desayuno y la salsa de tomate riquisimo, en general le doy un 100 💯 al hotel, super recomendable.

.

Clean rooms.

Everything was great. staff very friendly and accommodating, food was good everybody found their favorite, rooms were clean and spacious

They also charged for parking.

Really clean and nice hotel.

The one thing i disliked and the main reason why we will not return is the pool. The pool was so cold that my husband was only able to do one lap. I was only able to step in and immediately get out. I asked the front desk if the pool was always that cold, and i was told that they couldn't turn the heaters on because it would set off the fire alarm. Also, keep in mind that parking is $10/nightly

Clean room, friendly staff. Good AC. Nice shower. Wonderful included breakfast. Nice clean pool.

Great place to stay. High ratings in all the major areas.

It was clean and would book it again

We had a great stay at Hyatt House, will stay here again!

The staff were great, and the breakfast was good! Room was very nice and clean.

It was amazing,the breakfast options were outstanding, the room had an amazing layout

Parking is not free!

Room was clean. Front desk receptionist Kennedy was very sweet and informative. Ordered food and it was good and fresh. Good water pressure on the shower and very comfortable bed!

Nice service at night

Great place to stay and very nice staff!!

I was not told there was a parking fee and a week later I got $100 bill.

The Staff were great ! Kennedy at reception was pleasant, informative and did a great job

Stay was great

It was the perfect place to stay for a weekend getaway. Staff was extremely helpful and friendly. Definitely would stay here again

Yes very nice menu

Double check the check out times. Both the website and expedia listed 12pm but received a call that i had to check out at 11am. Not satisfied with that but the hotel was very nice and clean. The amstaff were professional and courteous.

Staff was very helpful and respectful. Kennedy was great at the front desk. The ladies at the breakfast buffet were also kind and helpful.

The rooms were clean and staff were friendly. Breakfast was as expected but very good. I would have given this a perfect score except the bathroom shower water was bot hot enough for a warm shower. It was barely over a cool shower.

Great spot

Clean, spacious room, good breakfast

Great stay!!

Room was nice & clean. Comfortable bed. Breakfast was good

Coffee was delicious! We did not eat the breakfast but it did look amazing. Staff was friendly. We did have an issue with a water Leak but the manager took care of the problem and the Maintenance and House Keeper Quickly got the floor cleaned up in the morning. Overall the Hotel was Clean and Fresh Feeling. We will stay there again next time we are in Frisco.

Good breakfast, no complaints

Clean room!

Clean bed. Friendly staff

We got our room upgraded for free when we checked in. The new room had cookware, a stove, a refrigerator, and a dishwasher. The room was great, the bed was a little harder than we preferred.

Breakfast was great. Room was clean and spacious for 6. Enjoyed our stay very much!

Our room had a smell to it and the bathtub faucet was coming off from the wall.

The staff were incredibly friendly and accommodating, making our first experience in Texas a great one. We felt very comfortable staying at the Hyatt House, and the breakfast was excellent. The omelette station, in particular, really stood out and impressed us.

There isn’t a real restaurant, just a few expensive bar items. Expensive drinks. Expected more from the motel & room for the price. A lot to offer for breakfast, but all was cold & not heated well except for the fresh made omelets which were good. Breakfast would have been good if heated right. Pool is cold. Fridge in room doesn’t get cold enough.

Pleasant hotel..

Great staff! Clean and quiet!

Staff was friendly and overworked. Had to return to Check In.

Horrible customer service. They cancelled my room did not notify me partly my fault, made the reservation back in Jan. But had to get a new debit card. So we got to this Texas location to be we didn’t have a room. Went from a payment of $799 to $1298 to find a new hotel.😡😡😡😡😡

The room was very spacious, the beds were perfect to sleep on.

Mall across the street. Ford center in walking distance. Gas station across the street. Hotel reservation was canceled prior to check in. Hotel was able to enter reservation back in system and place in another room. We were upgraded to one bedroom suite...Seperated kitchen,livingroom,extra large bathroom and bedroom with two queen beds. Livingroom TV turn around into Kitchen area. TV in bedroom as well. Breakfast was great. Thanks to the Hyatt House Dallas Frisco Team. Will be back next year for sure. Mahalo

Very nice hotel. With a very enjoyable breakfast

Great staffing and polite

Great place

Check-in : there was no one at the front. Another guest was waiting, so I waited behind. The lady at the bar said he’d be right back. Minutes went by. When the front desk person finally came I overheard that the guest in front of me had no lamps in the bedroom part of the suite. The front desk person said he could either change the person’s room if they could wait until the next day. When it was my turn to check in the man was a bit frazzled and seemed overworked. When I went down to get an extra blanket he again had a line of people waiting for his attention. He was nice and gave me a thermal blanket, but again looked overworked. Breakfast was nice with a chef making omelets on the spot. The bathroom shower was cozy. The room was quiet.

Really enjoyed the free breakfast.

Great Stay

The room could be improved. The tv wires were tangled, one blind didn’t work, the tub did not drain well.

Very dirty, younger guy at the front desk was very rude every time you tried to ask him a question he would just ignore you, hotel rooms need to be cleaned new carpets would never stay there again

we did not go due to the ice storm. i tried to get a refund way before the deadline

Clean, great breakfast

The complementary breakfast was great! I was in town for a work trip. Walking down the street to the Stonebriar Shopping Center was very convenient. The staff was very welcoming and helpful upon my arrival for checking in/out.