Hotel Indigo Frisco by IHG

Close to everything Bed was very uncomfortable (HARD)

Where do I start , this was not a good place to stay at all. The property is very dark , the room was very basic and had a lot of dirt on the walls. There was used earplugs on the nightstand when I arrived. The restaurant is not always accessible they have weird hours of operation. The front desk tried to charge me double for my deposit and then realized it was a mistake … they almost made me miss my flight going back and forth about this . The rooms need to be updated I have never been to a hotel in the past 5 years that doesn’t have a smart tv. Do not stay here , I knew I should’ve stayed at the Hilton .

Had a very nice stay for 3 nights. Hotel was in a great location and easy access to both SRT and DNT. Room was nice, modern and clean. Only issue was water in shower took a while to get hot. Also, our room safe did not work, so unable to lock up some of our valuables.

The sixth floor was over come with what smelled like sewage. The smell was in the elevator and the length of the entire 6th floor. I had a long day of work so when I arrived at 11pm I was too tired to try to move to another room.

Nice hotel

Clean room and very friendly staff

Everything about my stay was wonderful. They staff was wonderful and when you walk in the smell of the motel was wonderful Not go

Most was excellent except the handicapped provisions where not there..no wheel chair etc ..

Great stay, comfortable, staff very helpful

Breakfast was good. Room TV operation was terrible. The remote was practically useless, the on screen guide was almost as bad. Bathroom was spacious faucet and shower heads were quirky

Great clean room. Easy free parking.

Great hotel

I was totally overwhelmed by just how nice the hotel is. Omar checked me in took care of everything I needed while I was there so I gave him a hat from our conference. A nice waitress and hostess were the mostest. The hotel is really hip and the decor was neat. The room was great and I will try other indigo hotels in future travels.

Room was clean, staff was okay.

We enjoyed our stay. We didn’t have towels when we arrived but, called the front office and they were provided. Great location, clean, friendly staff.

An great and affordable place to stay when visiting DFW

It was all very nice and clean

Wonderful place to stay!!

First time booked 5days and 4 night thru Travelocity, this night in took a shower and had black feet from the floors and urine smell from the bathroom, the next morning I ask the room clerk to insure a good cleaning, that night bed made and no cleaning, checked out the next morning one day early, started chat with Travelocity Sunday, Hotel indigo frisco manager indicated they would credit last nite stay and no penalize us, four days later and still in chat he’ll please help!!!!!

Everyone was great! Especially Eric the bartender. He treated everyone with the utmost hospitality! We will be back!

Very nice and safe place

Wish they had a smart TV, microwave and/or a mini fridge in the room.

Clean and convenient

Staff was amazing!

Service was excellent.

We loved this hotel. Very clean, a great bar, super cool vibe!

Bar and restaurant area is nice. Food was above average for a hotel lobby restaurant. A little bit off the beaten path.

Bar and restaurant area is nice. Food was above average for a hotel lobby restaurant. A little bit off the beaten path.

My recent stay was excellent. The hotel was spotless, and every staff member I encountered was friendly, professional, and genuinely welcoming. Their kindness and hospitality made a lasting impression. Thank you again for such a pleasant experience. I’m already looking forward to my next visit! ⭐⭐⭐⭐⭐

D

G

Hotel was clean and easily accessible; front staff was friendly, no issues at all

Great quiet area proximal to all that Frisco offers!

Room was clean and ready by check in. Staff was friendly and welcoming.

Everything was top notch. Excellent service. The room was clean , the bed was comfortable and the pillows as well. I read other reviews about people hearing everything through the thin paper walls but I did not experience any of that. The restaurant was excellent and it was good quality food for a fair price! Will definitely stay here again.

Booked this hotel based off of the search result using “pool.” 30 minutes after paying for the hotel they messaged me stating the pool was closed and to reach out if we needed recommendations for a place to swim. I immediately messaged them explaining I booked solely for the pool and never got a response. I called Expedia and the person I talked to was very helpful but when he tried to escalate my problem the relocation team denied the call to be transferred stating it was disclosed the pool was closed. The person I was talking to didn’t see it in the page and neither did I. I went back to the listing and scrolled the entire page; no mention of the pool being closed. I then started clicking on links to open other windows and it was BURIED deep in there. So Expedia recommended a hotel under the pool search that did not actually offer a pool and then refused to make it right and the hotel ignored my request for help also. DO NOT BOOK THIS HOTEL FIR THE POOL. We stayed at another hotel that did have a pool and will not be using Expedia in the future.

I loved the location and the style of this hotel. The staff was amazing and the food was out of this world. I wish the restaurant was open during lunch but there were lots of options to choose from using Uber Eats. The pool was closed for repairs I think but fitness center was open. The hotel was also within walking distance to various shops which was also helpful. I would stay again or recommend it as a nice option for lodging.

Fabulous!

Beautifully decorated. Spacious room. Perfect breakfast and coffee

Over the place was clean customer service was good. The beds were comfortable and I enjoyed my stay. I also for inforemed that they are also a pet friendly witch it was a plus for me

Nice Hotel

breakfast staff were amazing

Omar at the front desk was a great guy. Very welcoming. Standout performance

Absolutely stunning property. Brilliantly executed on the interior. Nice and quiet property on the exterior. Very welcoming. Very friendly staff. Food is absolutely great. Drinks made to perfection. To whomever put this staff together may your pillows be comfortable at night. To the staff from the front desk to the housekeepers may you find everything your heart desires. Will be coming back. Absolute perfection.

Clean rooms, spacious bathrooms and friendly staff.

Clean and great

The mattress was very firm and uncomfortable

The mattress was very firm and uncomfortable

Every thing was amazing 100% will stay again great staff and hotel was amazing loved everything

High quality at a good price.

The gentleman who checked us in at 5:15 on 9/16/26 was very warm and helpful. It was a great property. The room was very comfortable, clean, great bedding etc…we enjoyed drinks at the bar after work and there was a good selection and a hard working bartender. Would definitely stay again. Good value.

Nice place

I didn’t dislike anything

I didn’t dislike anything

The hotel is very clean with spacious rooms and great common areas. Nice ambiance in the evenings.

The hotel is very clean with spacious rooms and great common areas. Nice ambiance in the evenings.

Beautiful hotel

Staff was unbelievably nice and super helpful. Everyone from the Front Desk to housekeepers to restaurant staff. That was really comfortable and sheets were great. Properties getting a little beat up and could use a fresh coat to paint but would definitely stay here again.

Clean and staff was always at service

Superior room was very spacious including the bathroom, comfortable bed, sofa, plenty of space to work. The AC was very loud and couldn’t be adjusted, so I had to switch it on and off repeatedly to keep pleasant temperature and also wear earbuds to sleep.

Well, the room was clean, it just didn’t have a refrigerator in the room. Dallas is too hot for it not to have one.

Charging you for makeup on the sheets

Location, cute inside, clean Shower needed an indoor handle, kinda scary. TV was down and they glossed over it. Should have been upfront. I came for a solo getaway to escape with shows and could not.

Location, cute inside, clean Shower needed an indoor handle, kinda scary. TV was down and they glossed over it. Should have been upfront. I came for a solo getaway to escape with shows and could not.

Good other than no pool

The hotel was clean the staff was nice the drinks we’re on point at the bar and the food was good

I didn't get the breakfast because I was charged for a vio of coffee by the staff and I thought my room came with a complementary breakfast

I didn't get the breakfast because I was charged for a vio of coffee by the staff and I thought my room came with a complementary breakfast

Very good

The hotel was clean and comfortable. The staff was very friendly

The hotel was clean and comfortable. The staff was very friendly

The room was spacious and clean. Friendly staff, excellent bartender! We will definitely stay there again.

Really enjoyed our stay. The staff were so nice and accommodating. They had amazing room service, we really enjoyed our breakfast. Our room was clean and so was the rest of the hotel.

Clean friendly helpful staff Location….Hard to find at night behind other buildings

Clean friendly helpful staff Location….Hard to find at night behind other buildings

Super clean staff very helpfull.

Room was clean. The staff was friendly and helpful.

Everything The pool was out of service

Loved our stay. Very clean and nice room

Room was hot, food wasn’t very good but there was room service, pool was out of order,(that was NOT advertised and we had a very disappointed toddler), and the comforter on the bed was dirty.

The pool was closed.

Excellent

Thank you so much!

Lots of parking clean and efficient staff. Would stay there again and would recommend to anyone wishing to find accommodations in Fresno that are cost-effective and high-level.

This was my second time staying here at this hotel, I say overall a good stay. The outside and lobby look very nice but I feel like the rooms aren't as nice (they layout). The shower wasn't sealed properly so water was leaking out and would soak the floors every time I showered. I think the rooms need an upgrade. It is in a great location.

Location in Frisco, overall room, cleanliness, decor , comfy bed were all excellent. Also parking is easy and free. We would have considered this the perfect room but there was no mini refrigerator in the room! This is usually a given for hotel rooms in this price range so this doesn’t work for us since we want to have cold pop and bottled water during our stay.

Terrible. Multiple charges to my account for no reason. Will be requesting a refund to all

Love all the Kimpton's. They make it easy for a quick trip or extended stay.

Nice spacious room. Perfect for my stay during the rebelscumcon. Will definitely return. Convenient location.

Great place to stay

Everything was nice but the hold is still on my card after three weeks

The hotel is great! Staff is friendly, room is good and spacious.

Rooms were cute but the AC didn’t work properly and the ice maker was loud

Everything was perfect!!!

We stayed here in our mini honeymoon and it was very clean and the staff was so nice and helpful!

Great restaurant n bartenders

Very clean room. Housekeeping was excellent, all the staff were super friendly! No complaints at all. I would definitely stay here again

Clean room - ample parking

My stay was extremely comfortable. Staff is friendly, environment is calm and quiet. The property is clean, walking trail nearby, easy parking. I highly recommend Hotel Indigo.

Very beautiful

The first issue was that there was no parking; the entire lot filled up. Other issues include a toilet that took 10 minutes to refill, noisy air conditioning, bed is too high off the ground and too firm, tv changes channels too slow, no ice on my floor, staircases between floor not air conditioned, no microwave or refrigerator which is pretty standard fare in hotels these days. On the upside, it was decently quiet.

Place was clean, great location. Only problem pool is small

The workout facility, pool and hot tub area were wonderful and we use them often The only drawback to the entire experience is that I wish they would consider putting a mini fridge in there. It’s extremely helpful, especially for families or even a single person to be able to have cold water since the ice bucket is quite small.

Just disappointed that it was not that clean.

K

Great stay! Clean room and comfortable bed!

Great helpful staff

Great place to stay in Frisco and near most everything

The room was clean and the A/C was cold(very important in Dallas in the summer). What I did not know is that there was no refrigerator or microwave in the room, which I didn't check for as I had never stayed in a hotel without these before. It was a good value for the money but some people would really need to think twice about staying here because of that inconvience.

I spent very little time here so I am mainly basing my review off of how uncomfortable their beds were. I woke up with terrible back pain! The front desk guy was so busy reassuring a previous costumer about their payment he couldn’t bother to get me checked in until I had to be a Karen and I hate being a Karen. The pool looked nice but unfortunately I had no time to swim. Overall it was okay.

Clean room, friendly staff and convenient parking. I visit Frisco several times a year and will stay here again.

Good hotel to stay in. The staff was nice and helpful.

Great stay!

nice

Everything was great for sure will come back

Good afternoon overall value and location at a reasonable price, We would definitely book this hotel again if necessary.

Hotel is very cozy and beautiful. The team there weee very friendly and made us feel welcomed. I will say the king suite is not worth it. I’m use to suites having couches to sit and enjoy the room but it only had a table making the space kinda unusable.

My favorite part was Eric who was a bartender

Great location and great staff. Everything you could need within minutes.

Very clean, nice room layouts,