Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stdm by IHG

Comfortable stay

Some of the most comfortable beds I have ever slept on.

For Expedia to charge me $247 to stay in Holiday Inn is ridiculous.

Took coffee makers out of room. Same lame breakfast. Please change

Location was great for soccer games. Next to Toyota stadium where games were held.

Gym was closed for remodel

It was quiet hotel at night

This hotel was not clean at all. The sheets had deformation. There was a stain on the ottoman no coffee makers in the room and when we wanted to get some water, the fountains did not work. I will never stay at this hotel again.

It was a good room for the price. They are in the process of doing updates around the hotel. Our room is in need of some updates in the bathroom but nothing that made our stay uncomfortable. The water pressure in the shower is great the air conditioner works great. Absolutely loved the pillows and bed. Couldn’t hear noise from other rooms. Would absolutely stay here again

The breakfast was not that good. The eggs were like sponge. We came at 8:45 and the waffles were already gone and had to ask for syrup for pancakes. The sausage links were good and I ate them as the other stuff was so so.

Some amenities were not available

The staff friendliness, the helpfulness, the patient and the room entirely He renovations that were going on that made us go across to the next hotel for assistance

I would NEVER recommend this hotel to anyone.

Location was good. The rudeness of the front desk staff and manager.

The bathroom had rusted fixtures. The ceiling lamp in bathroom was broken.

First room smelled like urine

Room was decent but we notified the front desk that the fridge didn't work after we had already unpacked all of our belongings. The front desk advised the maintenance crew was already gone and we offered to let us move to another room or we could wait for the maintenance staff the next day. We opted to stay the first night and let them replace the fridge. The next day, when I didn't hear from anyone, I called back down to be told that the maintenance staff were off on Wednesdays! As if the person from the day before didn't know the maintenance staff was off on Wednesdays! Again all they could do was move to another room but that was completely unacceptable. They offered nothing more and were completely careless about the lack of a fridge in the room, when that was one of the reasons we booked the room. Will not stay at this property in the future and would advise others that the staff does not take any accountability for their guests. Also, there is a ton of construction going on and it was so loud from early mornings on during the day.

All our expectations were met. We are happy to return again.

We enjoyed our stay. Clean room. Staff was friendly and helpful.

Great!

Excellent location with FC Dallas Soccer stadium right across the car park Be aware of the Standard room - your bed selection will be decided during check-in, based on the availability. I was travelling with my teenage daughter; having two beds was critical to me. I requested Standard Room with double beds during booking and it went through. However, at the check-in I was told by hotel clerk "this is a popular location and 90% of the time we cannot accommodate these requests". No alternative rooms / hotels were offered. Room charges are not refundable. I had to book another hotel myself.

Clean facility Friendly staff Convenient location Noisy with construction all around Busy road Bird poop on pool chairs

Close to my activities

Very clean and good staff

Good breakfast. Great front desk staff. Parking was great. Room was clean but blanket had some hair.

Clean rooms

breakfast

Staff very friendly, breakfast was typical of this level of hotel. Parking is difficult. The front entrance only has parking for handicap or special member hotel guests. Otherwise you have to park at the back. Great location

Entry smelled clean and fresh. Room was clean. Breakfast was delicious and plentiful! Parking was easy no complaints!

The AC was kind of failing. It wasn’t blowing hot air, but it wasn’t really cooling either—just room-temperature air. Normally, that wouldn’t have been too bad, but after a long day of work, it was pretty rough.

Everything was nice. Thank you Holiday Inn Frisco!

Everything was good

Great stay

Everything was very clean, the location was very quiet. The air conditioner in the room was quite loud. Half of the lights in the room did not work. The free breakfast in the lobby was pretty bad. The eggs and bacon were both burned and raw in places- you kind of had to dig around for edible pieces. I certainly didn't expect a gourmet free breakfast, but this food was pretty horrible. The badly worn vinyl seats in the dining area were indicative of what to expect from the food. The coffee was quite good for a machine though.

Amazing service and it was clean and smooth I have no complaints just wish I could stay longer

Very nice hotel with a friendly staff. We had an issue with our room, they fixed the problem immediately but also assured us if the issue could not be fixed (AC rattling) they would move us to a different room. All in all a great stay for the price.

Loved the fact that coffee was available 24-7. Excellent breakfast. Room spotlessly clean.

Cleanliness, location

Check in was a breeze, the room was surprisingly spacious and they hotel listened to the requests I submitted when booking the room. The AC worked and water pressure was amazing, but honestly my favorite part about the stay was the at every time I entered the room it smelt amazing! Most hotels have a semi muggy or weird smell and the room smelt clean and fresh even two days later! Although we did not eat the breakfast or use the pool, I believe they are a great feature to have. Perfect location that is close to many major attractions!

Clean and good breakfast

Great location, great staff, great breakfast!

Didn’t use the pool because it was very dirty, partially green and very cloudy. Other than that everything else was great.

Was so grateful to be able to book a last minute night due to an emergency. I needed a clean bed, a quiet room, a hot shower, and long sleep and I got exactly that. I was surprised there was even a bit of breakfast offered downstairs. And the coffee was actually pretty darn good! Machines that ground the beans fresh, then brewed a cup. Very welcome after a chaotic previous week. I appreciate the staff's late checkout allowance too, which gave me the recovery time I needed to before heading to the airport.

Me encantó todo menos la piscina , necesitaba limpieza

Love everything about this IHG hotel

The grass was dead had weeds the pool was gross I had to clean it out before I could even swim in it. The breakfast was okay. The rooms were clean.

The breakfast had all my favorites. It was delicious.

Very comfortable and spacious room. Everything was clean and the breakfast was tasty despite being rather small. I just stayed from 12AM to 6:30AM but I slept well and woke up refreshed.

Be prepared for a $75 incidentals thay takes over a week to refund to your card. I really feel that needs to be advertised.

The pool was unusable

Front desk was not that helpful and nice on our arrival, i called prior to arrival and the person I spoke to prior was nice and had tried his best to help me. When I got to the Hotel. I told her that I called and I asked to check in early so we can rest from our long trip from Hawaii but she keeps saying she can’t check us in because they’re full and had to wait for check outs. We stayed in the Lobby to wait. We see so many checked out already. And that was it not even a smile on her face. This was not a great experience. Hope they train their staff on how to be firm but friendly & helpful at the front desk.

The paint on the walls were peeling both in room and restroom and the valve for the toilet was pretty loud. The ironing board was broken and struggled to set it up.

Clean room. Nice breakfast. Ample parking and overall amenities were good.

Room is very well maintained

Limpio

Nice location in Frisco with fast access to highway, clean & very good service. Decent breakfast. Bit overcrowded but all over a well worthy accommodation

This has been one of my favorite stays! Breakfast was great and there were plenty of options. Room was clean and was tidied daily. Thermostat worked amazing haha. My kids enjoyed the heated pool also.

Our room was clean and check-in was super quick and painless. Our room had a few lightbulbs that flickered like a disco, such as the one in the bathroom and the one by the bed, but otherwise, everything else was top notch. It's also in a great location near many restaurants. Highly recommend.

No, nice property

Everything was good!

There was only one staff member the night clerk on Monday night, August 3 had treated us with courtesy, kindness, and respect. He was very helpful. Conversely, the morning desk clerk on August 4, 2026 had an attitude of she was being bothered when you asked for anything. She had a bad attitude and was nasty and hateful in dealing with my party that was there for the night before. Hotels are known to be in the hospitality business. Sad to say, no hospitality was afforded us by this particular clerk.

Highly recommend

Ran out of towels and only provided minimal in room. Toilet paper holder fell off wall Trash cans over the top. Did not meet my expectations for holiday inn

Cuarto súper limpio,el personal muy amable

Very good breakfast! Poor customer service.

I made a reservation for my sons travelling from Australia & South Africa. I never saw the room but they said it was very nice. One complaint was that an exterior light shone through onto the bed as the curtains were too small & didn't close the gap.

Great clean room. Comfy beds. Good bkfast

Nice clean rooms and space

Asked then to fix and was never done during our stay

On two of our days, our rooms were not cleaned nor the towels replenished. On our last weekend day, on one of our rooms, the power and lights went out in the restroom when being utilized. Breakfast was a plus for our stay at this hotel. Staff were courteous and attentive.

The place was very clean.and breakfast bar was great

Well equipped breakfast buffet.

I like the property has good parking, close to highway. I did not like not enough option for breakfast, all items were not available, breakfast room does not have good place to seat and eat. The guest room were not very clean and smelly.

The room was spotless and the service was exceptional. We were a late check in (midnight) and the process was still seamless.

I had a wonderful stay at this hotel. The staff was incredibly friendly, professional, and always willing to help with anything I needed. Their excellent customer service made me feel welcome throughout my visit. The room and all common areas were spotless, and it was clear that cleanliness is a top priority. I really appreciated the comfortable, clean environment and the attentive service. I would definitely stay here again and highly recommend this hotel to others.

Staff was very helpful, especially Misty at the front desk.

The free breakfast was out of almost all food on Saturday and Sunday mornings. The fan didn’t work in the bathroom. It was quiet in our room and staff was nice. The pool and area around it were dirty.

Really good location need improvement on cleanest

The rooms had liquid soap and body wash! The TV and closet had backlights. Great rooms!

Todo estuvo perfecto, los cuartos, el desayuno.

Una excelente atención definitivamente me volvería a hospedar aqui

Very nice and new property it felt like and it smelled good. Staff was very helpful and breakfast in the morning was actually good and tasteful! Parking is a little weird but since you can get in the back door it’s not bad at all just weird.

We definitely recommend this hotel, the hotel staff is very respectful, knowledgeable, considerate and will go out of their way to help you. I highly recommend it!!!

The only complaint I have is not enough laundry machines.

Breakfast was excellent and overall it was a pleasant experience

The breakfast was mediocre; needs more variety. The breakfast menu should take into consideration certain allergies, or possible digestive issues (e.g., IBS, gluten issues etc). The eggs that were cooked, it either had cheese, or peppers in them; two foods that can be a problem for those battling with digestive issues. The bagels were stale. I am not suggesting that the aforementioned cannot be served, but there needs to be more of a variety (plain scramble eggs, fresh bagels, waffles). And lastly, my room had a connecting door to an adjourning room, which the guest were loud. in hindsight, I just should have requested another room. Thanks.

We stayed in the 1 King Suite. It was much better than a single king room. The extra space with the sofa and chair added a nice touch and felt much less cramped. The continental breakfast was really good with a nice amount of options to include freshly (self-made) pancakes and waffles. Coffee was available 24/7. The staff was welcoming and provided excellent customer service. I would definitely stay in this hotel again.

Wonderful stay

The front desk guy was very rude.

Nice simple room.

excellent communication, very helpful, desk clerk assisted me in finding a place whe to rent a car wed 17 at 5pm

Friendly, good breakfast

Our stay started off poorly and never really improved. When we arrived at the front desk, it took about 10 minutes for someone to come out and assist us. After finally checking in, we used our key to enter the main door and went up to the 4th floor, only to find that the room key wouldn’t work—the light on the door stayed red. We went back downstairs to have the key reprogrammed. Back upstairs—same issue. Downstairs again for a new key. Back upstairs—still the same problem. After a third trip downstairs, an employee came upstairs with us, knocked on the door, and discovered there was already someone occupying the room we had been assigned. At that point, we had to drag all of our luggage back downstairs. We were then told there were no rooms available with the queen bed we had originally booked. Instead of honoring our reservation, the solution offered was to send us to a hotel next door. I had to insist on speaking with a manager because I expected the hotel to provide the room type I had reserved. Manager wasn’t available until the next day. To make matters worse, after finally getting settled, we woke up the next morning to loud construction noise right outside our window. (I have videos.) Overall, the check-in process was disorganized, our reserved room was unavailable, and the experience was frustrating from start to finish. I would not stay here again.

Was woken up at 12 am but front desk staff because they had put us in the wrong room but didn't know til 3 hours after we checked in and were in bed. Fortunately we did not have to change rooms but made for a rough night sleep

The room was clean and breakfast was good.

The construction trucks with trailers took up over half of the available parking spots. The second night had to park my car at a different hotel’s lot a pretty long way from this hotel. Either expand the parking or limit the vehicle size!

Comfy beds, parking not great due to big work trucks taking multiple parking spaces & not leaving spaces for cars.

All good

Friendly staff that were helpful. Great morning breakfast. Good location to the Frisco/Plano area.

Breakfast was nice. The shower hadn’t been cleaned. A bought flip flops and cleaner to deal with it. Hotel was quiet. The mini fridge leaked so the room smelled damp. Bed was comfy. Clean and quiet gym but one of the machines didn’t work. Other than cosmetics and stench no real issues.

Front desk person was very rude. Had a problem checking in and was never resolved. Never did stay there.

T

Clean room and friendly staff

The room was very clean and the breakfast was great each morning.

Clean hotel and spacious environments. Friendly reps.

Liked the breakfast. Parking also available on site.

Good

Breakfast & coffee excellent! Overall stay was good. Need to provide better towels - worn out!!

Clean, well maintained property with friendly staff

Great one , without any doubt

A

The hotel itself is really nice. The rooms are clean and the breakfast was good. Just be aware that the hotel is across the street from many soccer fields and the majority of the residents seems to be adolescent male soccer players. They are loud and stay up late...so if you are traveling for work and need a good night sleep, this hotel might not offer that. If you are a heavy sleeper and not bothered by others up late, then this is a great hotel.

Clan room. Easy to walk to the stadium

Staff Friendly

clean and organized

Quiet hotel, fairly clean (musky odor in hallway and upon entering the room), good breakfast..didnt like the outside pool and the fact that i thought i would get a room with a sofa bed but didnt.⁰

Very clean

Best hotel buffet breakfast I’ve ever had. I would definitely recommend

Felt safe and had a comfortable stay except for some noise due to ongoing construction work near to the hotel.

Breakfast was great, staff was nice