Holiday Inn Express Frisco Legacy Park Area by IHG

Booked this hotel due to the cost, breakfast, and proximity to an event where I was working for the weekend. My hotel room door took some effort to lock and honestly, I should've just asked for a new room because I shouldn't have to struggle to lock my hotel door. That was very unsafe. Also, they ran out of breakfast at 8:30 when breakfast was supposed to end at 10:00 AM on Sunday. How do you run out of breakfast?? I would've been okay with at least getting some fruit, juice, and an oatmeal package, but they completely closed the doors to the breakfast area. I had to be at an event for 9:00 AM and there wasn't anything close by that I could get quickly, so I just went in hungry.

Wet dirty, foul smell, very unhelpful staff and charged security deposit which they never returned

Internet is unreliable. Room was falling apart. Facility falling apart

It was nice on outside but inside wasn’t that clean or updated

Location Room could be better and broken fixture shower gel holder had to ask for fresh towels on second day. Room did not get picked up

Room was not cleaned, shower would not shut off, toilet was running. Breakfast was closed without warning. Side entrance door would not lock so anyone can walk in.

Exceptional

I liked the location. We picked your property due to it's proxmity to Stonbriar mall and IKEA store. I liked how close the property was to highway. I liked the lobby restrooms. The private stalls was an excellent touch. That was about it. I had previously requested an early check-in, that did not happen. had to wait around for an hour till check-in. Our room smelled freshly clean, but it was not. There was hair all over the floor in the bathroom and sleeping area. The bathroom looked like it was in the middle of a remodel. The tub was missing porcellin, which gave the bathroom a grungy look. We didn't even shower but instead took wash offs in the sink. After we came back from shopping, we walked in to water all over the floor from the refrigerator. I had to use bath towels to clean that up. The property looked awesome online, but was far from it in person. We paid $145 for one night, they should have paid us just to stay there. I didn't eat breakfast due to the unsatisfactory cleanliness of the hotel. I would not recommend this hotel to anyone. I only picked it due to my previous experience in Indianapolis, which was awesome!

Hotel is clearly being renovated and should not have guest until they’re done.

Needs maintenance.. Pool area was super dirty. You need to request the cleaning in the room or they will not clean it. the A/C in the lunch room does not work and it was super hot in there...

1st I had a freak'n HUGE COCKROACH running around all over my bed when I woke up, next many times throughout the day and night there would not be anyone at the front desk for a period of time, the pool furniture was dirty and the table out there had the top wood curling up due to the weather damage and several other things that I had noticed was disappointing knowing that I chose this hotel because it was a Holiday Inn Express and was expecting it to be better.

Deposit is not received after 8 days.

Pool was clean but was not as advertised in the pictures, the pool furniture wasn't we'll maintained were stained and dusty. Parking lot was good. Staf was fine. Overal 7 out of 10

Eww I rather sleep in my car. It looks like a toddler painted the walls in this building.

It was FILTHY. Literally disgusting with huge cockroaches in the room, a flooded carpet from the AC unit, the elevator smelled like absolute crap. Horrible experience, DO NOT stay there.

Breakfast was okay, not very great. Room was clean.

it

Good

todo

Very good

Very dirty, roaches inside and outside the rooms (not sanitary), phone didn’t work in the room, all the rooms smelled like mold or smoke. There was no one at the front desk, the lighting was horrible. They didn’t have enough towels. It was very bad.

The room was very clean and the staff was very friendly and helpful.

The location and the staff were very friendly, professional and accommodating. The property was going down with overall maintenance which was very apparent! Cleanliness, plumbing and air conditioning seemed to be a great concern.

Fue una experiencia muy buena lo recomiendo 100%

Nice property.

I liked that it was clean The wifi in the fifth floor didn't work but it did downstairs.

I never stayed in this hotel on behalf of booking.com when I arrived they told me that the payment had declined that I could not stay I had to pay out of my pocket, I have tried by all means to communicate and there is no way maybe this way they can give me attention

Very good

The comfort

The breakfast was very good and attended to very well Very scetchy toilet water was turned off had to have them turn it on when we arrived, pool cloudy either to much chlorine or just chemicals broken things through out look like the did a rush job of fixing hotel paint on things like they did not use tape or actually cared about appearance of inside, trash in parking lot long bushes and front entrance just not what you expected for paying 150 a night

WE HAD NO TOWELS NO KLEENEX NO TOILET PAPER BLINDS WERE BROKEN AND THIS WAS A HANDI-CAP ROOM.

Desperately needs updating. Dead/dying bugs on bathroom floor. No hooks or racks to hang up towels in bathroom. They were torn off the wall and back of door. No coffee maker in room. Bed was comfortable but the pillows were very low quality and flat. AC worked well.

The location was great. It was near many things to do. Kids loved the pool. Pool furniture several pieces broke or severely damaged and left out in place of removing from the area. Numbers on buttons for elevator were gone. Side door with gaps can easily be broken into. Breakfast was great. Staff in dining room friendly. Room was clean, carpet showing age.

Everything was great and we enjoyed our stay. The only thing was the lady from the morning breakfast with blonde hair was a little bit rude. We would ask her questions and she kinda was ignoring us. I speak both Spanish and English so I thought she only speak Spanish or only English and she still ignore me when I ask her with the both languages.

The room I initially had was not the best and not the cleanest. I had an issue with the tub not being clean and no towels in the room. I asked for a different room after two large bugs crawled across the floor.

Nothing Bathroom had another person hair in the tub, was dirty. Floor by AC was wet, smelled musty and had mold. Told front desk and they didn't seem to care and didn't offer anything but they had no other rooms. I would NOT recommend staying here and the grandbabys asthma acted up from the filthy molding room.

That I only booked one night there. Checked in at 2300 and out by 0800. The minute I walked in, I knew I made a mistake. Instant bad vibes. The front desk was not neat, clean, or organized. The check in guy was fine. No buttons on the elevators. They were just missing. The hallways were hot. No air movement. The rooms were terrible. There was tape on the wall as, like painters tape. Holding something together?? The baseboard trim was just falling off. The shower was disgusting. There was a nasty shower chair just sitting in the bathroom. Just nasty all around. Thankfully the beds were fine and no bedbugs. Thank goodness only one night.

That I only booked one night there. Checked in at 2300 and out by 0800. The minute I walked in, I knew I made a mistake. Instant bad vibes. The front desk was not neat, clean, or organized. The check in guy was fine. No buttons on the elevators. They were just missing. The hallways were hot. No air movement. The rooms were terrible. There was tape on the wall as, like painters tape. Holding something together?? The baseboard trim was just falling off. The shower was disgusting. There was a nasty shower chair just sitting in the bathroom. Just nasty all around. Thankfully the beds were fine and no bedbugs. Thank goodness only one night.

Nothing Bathroom had another person hair in the tub, was dirty. Floor by AC was wet, smelled musty and had mold. Told front desk and they didn't seem to care and didn't offer anything but they had no other rooms. I would NOT recommend staying here and the grandbabys asthma acted up from the filthy molding room.

Bathroom tub was dirty. The room other than the bathroom seemed clean.

This property was nothing like the advertisement, the room was not clean, the door to the room felt unsafe and would not lock, the bathroom was not clean at all. Over all the hotel felt unsafe. I would never go back here ever.

When we checked out, I informed the front desk that the room was unsafe and should not be rented until repaired. The employee apologized, said the manager would contact me, and that our stay would likely be compensated. Unfortunately, despite multiple phone calls and emails, no one has followed through. I continue to be told the manager is unavailable. The room conditions were disappointing, but the lack of communication and failure to honor what was promised has been even more frustrating.

Good I was thar for funarl

The breakfast was disgusting, my room door never worked anyone could just walk in without a key. There was black hair all over the bathroom and the air conditioner was leaking and flooded half the room. Talked to staff and they did absolutely nothing.

My employee checked in after midnight. Bugs everywhere. She checked 3 more rooms with the same result. She left to go to another hotel at 1:30 am. Never again.

Hotel is older and it shows. They have tried to begin updating the property but far from finished. If your looking to just get some rest. It gets the job done .

When we got our room we noticed the carpet by the ac was wet! We didn’t say anything just because we were staying one night and no one was going to stay at the side of the bed where it was wet!!

The bad smell around especially the very badly smelling at the elevators

Great!

Great stay !! Will be back!!

Rooms were great! Staff was very friendly. Breakfast was well stocked and delicious. There is also plenty of open parking. Super close to convention center and Stonebriar mall.

En primero nonera la habitación que yo reserve, estaba sucia olía un poco mal y las tuallas tenían gusanitos no tome foto por que mi hija los mato y tiro era solo una noche pero aun que sea una noche queremos algo comodo y limpio lo agarre por que tenia buenas reseñas pero nada que ver con las buenas reseñas

Cleanliness was two out of 10 for me the staff was very helpful it was not maintained there’s lots of updates need to be done and then I didn’t have HouseKeeping one day and I stayed for four nights and asked for HouseKeeping at least for two of those nights I had to go get my own towels and restock my own toilet paper

The hotel looks good from outside, but paint is covering what's underneath. It smells too

This hotel is a great reminder you get what you pay for. Although this hotel is half the price of the surrounding budget hotels, this hotel room had the bare minimum: Hot water to shower, towels, a functioning AC, and a comfy bed. My room had no electricity to the lights or the fan in the bathroom. Someone previously brought the desk lamp into the bathroom for light. The TV was new but was not connected to anything so you are just watching cable TV. Wifi reception was poor/non existent but that could be my room being at the end of the hall. Breakfast was pretty descent and fresh with eggs, sausage, biscuits and gravy, and other continental breakfast staples. I did not receive turndown service in my room, and my co worker said that when he did get cleaning service they accidently left the door open twice. At no point did I feel unsafe but you can definitely tell this is a cheaper hotel. The skeleton staff I did run into were very nice and helpful. It may be worth it for you to spend the extra $100 bucks to go to one of the newer nicer hotels across the street or down the block.

The whole building was hot even the elevators. The only good thing was cold AC in room, but the rooms had mold on ceiling. It looked like the paint was falling off toilets was leaking at the base. The shower will leak all night long. I don’t recommend no one to stay there it needs serious upgrades not worth money. And the person at front desk was never there you had to always ring the bell or good looking for him. It’s ridiculous. The side doors to the building will not open with the key card. The excuse was they need to be upgraded. It’s supposed to be saved, but all the time the door was crack open so people could go in there through the side doors at night time.

I didn’t like the rooms the where mold n mildew

Don’t book. The facility is not clean, no WiFi and the pool area was unkept. However, the staff was extremely friendly and helpful.

The entire hotel was hit and the room amenities are outdated.

They’re updating location however floor carpet was wet my socks were wet just icky and sheets stained. Was offered another room but was just ready to check out.

The bath tub was too bad. It was not clean at all. And the toilet flush was not working properly. Overall had a real bad experience.

It was a good cheap place mostly clean and nice and quiet average breakfast with lots of options bed was comfortable and a crib was available for my child over all good place to stay on a budget

Door frame was loose, took pics to make sure we weren’t held liable. Only 2 towels there; 4 were listed in our reservation. Staff was helpful when we did need to check in an hour early, after I had to go search for someone, since no one was at the front desk.

Nice

The carpet area surrounding the a/c was soaking wet. A dead roach near the chair by the a/c unit and mold in the bathroom. I informed the manager on duty and was provided another room. In that room, the ceiling over the bed was half patched over with an open hole that looks as if another leak had occurred recently. When checking out early the next morning, there was a dead roach in the checkout lobby, do these people not see these roaches or perhaps the roaches are considered a pet and not a pest. When was the last time the hotel was inspected by the health department? If I had not been so tired and exhausted from driving for 15 hours, I would have gone to another hotel. Please be concerned for the health of your customers.

Our first room had a door that would not lock so you could walk in without a key. The second room had dirty bedding. The third room had a wet carpet by the air conditioner. I do not recommend.

Tv in room was not working. I asked about the WiFi and it was not working.

Al llegar al.hotel.me cobraron 50 dolares adicionales que serian reembolsado al.dia siguiente y estas son horas q no lo han hecho..

Very clean and nice stay

Location and outside nice

On Saturday, we lost water, completely. Television channels are limited, my room had someone's false eyelashes on the air-conditioning unit, no shower curtain liner, so .y first shower, I flooded my bathroom. Breakfast was plentiful.

The halls were extremely hot as well as the elevator. Lobby wasn't much cooler. In the rooms you could regulate your temperature.

The door on the room didn't want to latch when closing. You would literally have to SLAM the door to get it to securely latch. The restroom door was the same. The bed was decent and the breakfast was good.

Dirty shower, the tv didn’t work for me nor in my sister in law’s room, housekeeping skipped her but definitely went to other rooms. The staff was not friendly and they were unprofessional in demeanor.

For the amount I paid for this property I expected it to be top notch but I could tell the room wasn’t as clean as I expected. Parking was good and the breakfast was good.

Great place to come to. Make you feel comfortable, great breakfast and close by everything.

When we got to the hotel the attendee was in the lobby on his phone, not overly attentive. We had trouble understanding him and he did the bare minimum to get us on our way to our room. The room had a shelf in the shower that was taped on with multiple strips of blue tape, apparently trying to repair it. We had 2 beds. One bed was missing the top sheet and the other bed was missing the bottom sheet. The room appeared fairly clean. The internet in the evening was almost and sometimes nonexistent. When we tried to call down to the desk, the phone would not work. The breakfasts were good. We probably will not stay there again.

My stay at this hotel was absolutely fantastic. The room was clean, comfortable and well‑equipped. The staff were friendly and helpful, and the overall experience was wonderful. I would definitely come back again.

The dirtiest hotel I’ve ever stayed at. I have traveled for work and fun for the last ten years and maybe stayed at 200 hotels. This is by far the biggest scam. The staff know the hotel is bad and not clean and they don’t care. The guy literally told me that the pictures were old and the hotel is not well maintained. Big bugs, dirty sheet, smelly rooms, leaking ceilings the whole nine. I asked for refund and they said it would not process for a week. I will be disputing this stay.

Comfortable bed!

Front desk took 20 minutes to come back from wherever they were to check us in. Asks for extra towels, never got them. Whole hotel smelled of body odor and food.

One of the dirtiest hotels I’ve stayed in…and the army used to put me up in very questionable places but this was worse. Toilets looked like they were still stained, carpets stained everywhere. Bathroom was bad all around. Sheets, pillows and towels seemed fine tho.

Remind we checked in notice the smells in the hotel. When we boarded the elevator, we noticed the elevator was very old. The button were broken. It was kind of scary. When we got to our room, few tiles not swept bathtub damaged. I could tell the room had not been swept or vacuumed at all for a long time. A deposit was collected from us, which is supposed to be refunded, I think we should be refunded more. A room was never cleaned or at least request to have it cleaned. No new towels we had to use the same ones over again. We will never stay at this hotel again.

Not the nicest hotel but we had a great stay

Bad experience checking in... TV didn't work and bad experience checking out.

Unfortunately, the bathroom was dirty and grimy, and there was a bad smell in the room.

We had a very good experience at Holiday Inn Express Frisco Legacy Park Area by IHG. I traveled with my parents, and they felt peaceful, comfortable, and very happy with the stay. The environment was quiet and excellent for families. CLEAN ROOMS – The rooms were clean and well maintained, and the restroom was also very clean and comfortable. Everything was organized properly, which made our stay pleasant and relaxing. STAFF – The front desk staff were very friendly, welcoming, and helpful. They made the check-in and overall process smooth and easy. We truly appreciate their kindness and professionalism in receiving us. They were also very attentive in assisting my parents whenever they needed anything and always spoke in a warm and friendly manner. When we first arrived and felt very thirsty after traveling, they kindly provided us with water bottles when we asked. Their support made us feel comfortable and well taken care of throughout our stay. BREAKFAST – We enjoyed a healthy and delicious breakfast during our stay. The breakfast options were fresh and satisfying for the whole family. It was a great start to our day. Thank you to the front desk team and all staff for making our stay smooth and comfortable. We truly appreciate your hospitality and would happily stay again. Wishing you a wonderful year ahead filled with success and happiness 😊👍

Very nice

Staff was friendly, property conditions

The front desk associate working the night shift was rude and showed no basic customer service. While I was waiting, he didn’t acknowledge me or say he would be with me shortly. When I was finally checked in, I was given keys to an occupied room. This is a serious safety concern—had the guest inside reacted differently, the situation could have escalated dangerously. I returned to the front desk, and instead of apologizing, I had to wait again while he assisted someone else. Afterward, I was given a second room, but the hallway smelled strongly of dirty diapers, and to make matters worse, that room was also occupied. At this point, I was extremely frustrated, as all I wanted was to rest after traveling. Only then did he apologize and assign me another room. I requested a quieter location away from a crying baby nearby, but he told me that was the only option. To top it off, he made an inappropriate comment suggesting I was being cheap and should stay at a higher-end hotel if I wasn’t satisfied. This entire experience was unacceptable—between the lack of professionalism, safety issues, and disrespectful behavior, I would not recommend staying here.

Our room should have never been rented out. It appeared to still be under construction with drywall mud all over the ceiling, electrical outlets not working and the ones that did had a large extension cord to run them. The floor in the bathroom by the tub felt like we were going to fall through the floor and the elevators were filthy. The lobby was nice but everything else was gross and not to Holiday Inn standard

Avi was very nice the rest of the hotel was a mess

Best rating for this facility is 2. A lot of updates needed.

Quite possibly the worst room I’ve ever stayed. The door to enter the room is metal and beaten. The bathroom looks like it was completed by a couple of feral coyotes. My window view was of the dumpster. The walls were thin; I heard every step by the herd of elephants above me, and every crying moment of the babies next doors. The bathtub had standing water. Incredibly disappointing. The tv was blurry 1/2 the time. Saving grace, the morning coffee was very good. The staff was totally underwhelming. No greetings on check in, the desk was mostly unattended. Never said hello when I passed. Terrible experience.

Clean

Property was just not well maintained. Stained toilet lid, patched painted areas in several places in the room, several places that needed to be patched & painted. Attempted to check in at 4:30pm , no one at desk & four other people waiting to check in. Waited 15 minutes but then left to attend an event.

.

We arrived in the evening and about 75% of the outside lights were not even lit. It was dark under the arrival awning and the lights that were on, were faint and flickering. The hotel had that musty dirty smell like cheap motels do. The tv wouldn’t work and it turns out, they don’t have cable and the internet wasn’t working to view Netflix. They only had a few higher up antenna channels, but no local channels. The window did not have curtains, only sliding blinds that did not go all the way to the edge of the window. We were on the ground floor and you could see right into our room. Once we turned the lights out, a ray of light from outside cast directly across the pillows. We had to sleep with our heads at the foot if the bed. I cut my foot on a rusty nail that was sticking out of the floor by the window. Had to get a tetanus shot the next day. There was a side door that was broken and had the arm hanging down from the top. It was not blocked off for use, but instead had a sign stating that if you use it, it could be dangerous. People were using it anyway. I had a conversation with a man outside who also stated he had never expected a holiday inn express to be so terrible. When we checked out at 5am, there was no desk clerk to be found. Overall, I wouldn’t recommend staying here for the price!

1st room was nasty. Hair everywhere and dirty bedding on the bed. 2nd room wasn’t much better. They a/c wouldn’t hardly cool even on the lowest settings and had leaked everywhere. There was mold on the carpet by the leaking a/c. The entire hotel smelled like sewage.

Not clean

I love it

Sloppy maintenance; dirty; paint buckets, paint splatter, and trash strewn about. Positive for this hotel is the location.

This hotel should be removed from Expedia. The staff will steal money from you. There are cockroaches and blood in your bed. Plus mice running around.

Outdated property but beds were comfortable. They allowed me to check in early which was nice but had to pay early check in fee in cash which was a bit odd. TV didn’t work and they tried to fix it but said to wait for maintenance man, who never showed up.

The hotel is in a good location. Lobby had a funky smell. Our bathroom was not very clean. It looked like my 12 year old did the paint job. Tub faucet ran all night... not a drip but steady stream. Time for check out, the front desk person did not ask how our stay was at all. I asked for a receipt and said their printer was broke so no way of getting one.

Old smell stall not welcoming

I don’t know if that property was under construction but elevator was falling apart my bathroom was dirty and door didn’t lock at all it was windy and windows we glass was so thin i could hear everything

The place and staff were geeat. The stores were nearby and overall it was great.

Overall room was good for sleeping, shower,restroom and keeping drinks cool in mini fridge. Going through renovations so it was kind of dirty. Floor molding was off, shower kept leaking, toilet was leaking on inside so it kept filling up every 20 minutes. I also had to kill a couple cockroaches too

Overall clean, convenient to where we were going and event we were attending. Feels safe when going in and out.

The bathroom was very outdated and dirty. The lobby was clean, and overall I enjoyed the breakfast.

Great location. Easy to make reservation.

Absolutely filthy and in disrepair. The door to the room did not close properly. There was light coming from all sides of it. There was no way to close the door quietly as it had to be pulled shut, and so you could hear everyone's doors being slammed closed during all hours of the night. The back of the bathroom door was filthy. Something had been splattered on the back of it and was not cleaned. Something brown had dripped on the wall inside the shower. There was mold on the inside of the shower curtain. Our bath towel had a hole in it, and the duvet cover was shredded underneath of it in two different places, and had stains on the top. The toilet paper holder was hanging off the wall by one screw. There was notable crud and hair all over the bathroom floor, as you could tell it had not been cleaned. The whole place is in need of some major cleaning and renovating. The only bright spot was that the front was very clean and newly remodeled, and the staff that we encountered were very friendly. We didn't even try the complimentary breakfast, as I would not eat anything that came out of this hotel.

There was a permanent yellow urine stain on the toilet. There was a hair that did not belong to me on the countertop of the bathroom that went untouched even after room service cleaned. There were dead bugs and dust in every corner of the room. One was clearly on the ac unit that the room service did not clean. The couch had several stains. The TV was off centered. You could truly tell that this building was old and should be condemned.

Room condition was average. Tub had a nasty stain on the tub’s drain area

The room door was hard to open and close, and wouldn’t close unless you pushed on it really hard. When needing something from the front desk no one was around, I tried to ring the bell but the bell was broken.

Staff

Average

This hotel is very run down.