Hampton Inn & Suites Legacy Park-Frisco

Great property location and room . Only downside was the elevators, one was broken and one was SLOW.

The rating went down from 5 for 2 reasons- 1.) There was only one elevator working, and it was slow. I am all for taking the stairs, but stairwells with no A/C in Texas lost their appeal after a couple of trips. ; ) 2.) My shower curtain had some ick on it. I will say- when I showed the staff, they got me a new one right away. Breakfast was great!! Afternoon cookies were such a nice touch. Seating to work outside of the room was comfortable.

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The ventilation in the room rattles like a jet engine—it’s impossible to sleep. This is the absolute worst hotel I have ever stayed at in my entire life. When I expressed my complaints, the receptionist just said, "Well, so be it." The ventilation in the room rattles like a jet engine—it’s impossible to sleep. This is the absolute worst hotel I have ever stayed at in my entire life. When I expressed my complaints, the receptionist just said, "Well, so be it."

the rooms were not that clean and there was hair in the bathtub. breakfast was fine but there was not coffee and I had to request some.

Lifts were broken. Limited breakfast

Pool No complaints

Pool No complaints

Location Dirty beds, dirty floors, dirty bathroom. Elevator broke and then very slow for our whole stay.

Location Dirty beds, dirty floors, dirty bathroom. Elevator broke and then very slow for our whole stay.

The hotel is in a good area near the tollway. When we checked in the elevator was broken and we had to walk up 5 flights of stairs. The room was spacious but the lighting is not great. One comforter was stained. The lobby level women’s restroom had a water leak and was not clean. I would not stay here again.

2) The room was reasonably clean. 3) The bed and the furniture were comfortable. 4) The room was too cold, and I had to turn off the AC during my stay. I think this is a great option since the hotel is in Texas. 1) The first day's breakfast wasn't very good. But after that, it was good. For some reason, I had some digestive difficulty the whole time. I don't know what the issue was. It may not be the breakfast. 2) The room was good. But, I had a room in one of those double rooms that had an entrance from another room. I was concerned that the door might get opened. The lock system didn't seem so secure. Plus, I could hear the noise and voices from the other room. 3) At check-in, they asked me for an extra $25 in case I eat any of the hotel snacks. For the sake of transparency, they should mention it in the booking terms, not at the time of check-in.

2) The room was reasonably clean. 3) The bed and the furniture were comfortable. 4) The room was too cold, and I had to turn off the AC during my stay. I think this is a great option since the hotel is in Texas. 1) The first day's breakfast wasn't very good. But after that, it was good. For some reason, I had some digestive difficulty the whole time. I don't know what the issue was. It may not be the breakfast. 2) The room was good. But, I had a room in one of those double rooms that had an entrance from another room. I was concerned that the door might get opened. The lock system didn't seem so secure. Plus, I could hear the noise and voices from the other room. 3) At check-in, they asked me for an extra $25 in case I eat any of the hotel snacks. For the sake of transparency, they should mention it in the booking terms, not at the time of check-in.

There was only 1 ice machine that worked on any of the floors. Only 1 elevator worked of the 2 elevators and it was terribly slow. All guests had to wait to get up or down from the floors

There was only 1 ice machine that worked on any of the floors. Only 1 elevator worked of the 2 elevators and it was terribly slow. All guests had to wait to get up or down from the floors

Location One elevator was working the whole time . My daughter’s hall smelled like weed. Buffet had no meat. Pillows on bed were terrible but the bed was comfortable. Bathtub has rust.

Location One elevator was working the whole time . My daughter’s hall smelled like weed. Buffet had no meat. Pillows on bed were terrible but the bed was comfortable. Bathtub has rust.

Clean room excellent front desk clerk at check in!

When we fist checked in, the elevator’s was down but they had someone come fix them right away. They gave my son a complementary snack since the elevator’s was down. We loved our stay!

Perfect location for THE STAR AREA.

El desayuno no estaba de calidad y la piscina bien sucia

The location was good, people/staff were nice for the most part. Cookies were good but may have been a little overcooked. Ice machine was broken on my floor. The ice machine they referred me to was not in good condition. They tried to charge me for a pet I didn’t have.

The location was good, people/staff were nice for the most part. Cookies were good but may have been a little overcooked. Ice machine was broken on my floor. The ice machine they referred me to was not in good condition. They tried to charge me for a pet I didn’t have.

well the bed old n the room we stay smell n the sofa bed is smell n old bed

Did not like the elevator. Hotel has 2 but only 1 was in service. And it took forever to catch a ride up or down. Breakfast was fair. Not my usual breakfast faire.

Good value hotel. Great staff and location

Good value hotel. Great staff and location

Everything was close by. 10-15 min away. Water didn’t get really hot. Took a shower with only hot water. That tells how hot the water was. The sink was stopped up which they did fix. The front desk didn’t bring new towels after I requested.

Everything was close by. 10-15 min away. Water didn’t get really hot. Took a shower with only hot water. That tells how hot the water was. The sink was stopped up which they did fix. The front desk didn’t bring new towels after I requested.

Nice

Walking distance to the shopping center

Location . The staff when we checked in was amazing, and the staff when we checked out was nice Breakfast was ok The elevator was slow, and dirty. Ice machines broken, hallways musty, stairwell was horrible and overnight staff was in house slippers and pajamas was not very nice.

Great stay

Elevator was out a full day. The 2elevator was out of service. So there was only in service. The air conditioner was LOUD needed major service. The cleaning staff did a great job.

clean property. Ample of Parking. Breakfast upto 10 AM was helpful.

The room was clean. The air conditioning was effective but loud.

Nice location! Thank you...

Everything was great - only thing that was frustrating was elevator maintenence and when the elevator was working it ran very slow. Breakfast, staff and cleanliness was wonderful!

The room was great. Clean, comfortable and bathroom was clean as well.

Very comfortable! Will stay again!

Great stay amd great location!!

Great facility and friendly staff

Air conditioning not cooling room so hot and A/c so load shower runs cold for a longtime before it get warm didn’t enjoy my stay at all couldn’t sleep well never booking this hotel again.

My first room was making a loud noise coming from the AC vent, but staff from the front desk, Nate was very patient and helpful. He assisted me and got me a different room. Other than that issue with the room the stay was very comforting. Also the breakfast was very good and the lady working was super sweet.

The staff was so helpful and very nice! It was in a great location. The only thing the elevators were so slow, and made a funny sound at times.

Continental Breakfast was good. Elevators were very outdated and slow. Ice machines were out of order on almost every floor. No security available. Very restless first night stay and people in next room were fighting for over 3 hours and were vert inconsiderate of others.

Overall, a great location to stay and would stay here again when coming back to Frisco

Need second elevator working. Need A/C on in elevators and in hallways. This is TEXAS, it is hot!!

It was really good staying at this hotel.

The elevator was slow and it got stuck a few times with people inside. The lobby was hot and the AC in the room was really loud.

Room carpet was dirty and the mattress was too spring elevators were painfully slow

Room was clean. Breakfast is good. It was a nice stay.

Unfortunately, the rooms felt very dated and were not maintained as well as I would expect from a hotel. One of the biggest frustrations was that the water was shut off during our stay without any communication or warning to guests. When the water was available, our shower would not get warm, so we were stuck taking a cold shower. The friendly staff, breakfast, and pool were definitely positives, but the condition of the rooms and the water issues made the stay disappointing. Better maintenance and communication with guests would go a long way.

Toilet wouldn't flush properly, had to take the lud off and pull the chain.

Refrigerator was not working. They were supposed to look at it. That’s probably all they did was look at it, because they didn’t fix it. Could not keep our drinks cold. Very disappointed.

This location was Super clean, organized, dry well maintained and the staff was amazing. Will definitely stay again AAAAA+++++

Elevators and ice machines not working. Breakfast not up to par with other hamton inns. Homeless man living in the parking lot. If you like hampton inns stay at the one in the colony which is much nicer better maintained.

Good location..

The front desk lady, very nice and helpful. The room was clean but only one elevator worked and it was super slow and a bit scary. The ice machine on our floor was broken. Breakfast was probably the worst I have ever had in a hotel. Overall it was ok, it served the purpose. Also very disappointed it was advertised as 1.4 miles from Baylor Scott White Medical Center, only to find out it was close to the old one, not the new medical center. I wish that had been made clear, as being from out of state I had no idea there were 2.

Nice clean hotel in a convenient part of town for us. Good variety for breakfast. Staff was friendly. Would stay here again

During our stay the daily breakfast was great and my son’s favorite part. Room was big and comfy beds. Only down side was having one working elevator and it did have AC /: also the housekeeping didn’t come to our room to clean as we hoped… stayed from Monday-Thursday.

Outside grounds had dog poop all over. One elevator was broken.

Elevator was not working but everything was phenomenal loved it all

However there were a couple of outlets in my room that did not work. (The first night I thought it was the coffee maker!) One elevator was not working, so the wait was sometimes long. There was a homeless man that stood around out front, and walked through the lobby. I felt uncomfortable, since I was alone on this trip.

Breakfast was delicious

It definitely doesn’t deserve the rating it has online. I don’t think it’s clean at all, especially the bathroom. It also doesn’t deserve the price they charge. It’s simply not that kind of quality.

Breakfast was great lots of parking and clean room

Great place to stay and cleanine

Appears to be an older property being updated. The staff wasn’t that friendly and the rooms particularly the bathroom could have been cleaner.

Room was not ready at check-in. One elevator completely out of service. Bathroom was not clean. Toilet paper hanger was broken. Very little hot water.

Breakfast isn't good. Room was okay not that clean, it smells awkward. Only one elevator is working and its very slow.

Easy & friendly check in! GREAT location near lots of shopping and restaurants. Clean comfortable rooms and beds. Air conditioning worked great! Pool was nice, large, and well maintained. Breakfast was decent for continental breakfast. Plenty of parking available. Would definitely stay there again.

Our stay was from Thursday July 9th-Sunday July 12th. First day was ok because we got in kind of late. Friday was horrible the room I mean it was extremely hot and uncomfortable. It was Me,my friend and 2 of our kids. Gladly to be accommodated to another room. It was fine after that. The breakfast was hot and we enjoyed the pool. The ice machine was down on all but 2 floors. Hopefully the next time we visit they will get it together.

My staying was good and was good at pool

The elevator was not working and we had to haul the luggage from six floors.

Great room for big family with two bedroom suite that included kitchen.

We enjoyed our stay!

Great customer service

We really enjoyed our stay, felt comfortable and safe. No butter for breakfast, other than that all good.

The hotel itself is in a nice area. The hotel was clean and looked nice. The breakfast was good but not much variety. Our room smelled like mildew and it was miserable to stay there with the awful smell. Front desk was not helpful. I emailed the manager about the situation and have not received anything back. It has been more than 24 hours and no response.

Great location. Breakfast selections were pretty good and always stocked. Air conditioner is very loud in the room but after one night you get use to it. Walls are paper thin so you’re able to hear people next door if they’re loud. I had to alert the front desk at 3am about the people next to us because they had no common courtesy to not have music blaring and singing out loud. Front desk took care of it immediately.

Great place

Extremely disappointing stay at the Hampton Inn Frisco, TX. I booked two nights (June 16–18) through Expedia, but the room was unacceptable from the start—strong musty and body odor smell, and an unsanitary bathroom. After the first night, the hotel checked me out with only a phone call asking why my belongings were in the room; I had to call immediately to ensure my belongings weren’t removed, which added unnecessary stress. To make matters worse, I was later incorrectly charged as if I had stayed three nights. The staff was unprofessional, not personable, and repeatedly forgetful during basic interactions. The iron in the room was defective; I called the front desk but never received a replacement and had to leave without being able to use it. Breakfast was also disappointing, with waffle makers out of commission. Overall, this was a very poor experience, and I would not recommend the Hampton Inn Frisco MOTEL, to anyone looking for an inexpensive place to stay for the night.

It was a very clean room. Pets were allowed, which was very convenient. Quiet well-maintained. Breakfast was wonderful. We had no complaints. Excellent hotel.

We went to be close to the Coamerica center so we could walk to a graduation ceremony and would’ve been great but it rain and didn’t work out. Close to Legacy Hall where the served all kinds of food.

Nice, clean room, and bed were comfortable!

Decent breakfast. Helpful staff

Very nice hotel. Very convenient!

Room was clean and breakfast was good!

Everything was very nice for my 1 night stay!

Very clean and staff was great while we were there.

Staff was very friendly. Room was big and clean.

Very comfortable stay. We stay here when visiting family in Frisco because the room is clean and the breakfast is good.

Overall Excellent and budget friendly

Hotel was clean, staff was great, sheets were crisp. Breakfast was fresh and there were more choices than we anticipated.

I am still waiting for Expedia to give me the credit !!!

loved the breakfast!

Sink smelled like sewage. Bed not comfortable and woke up feeling like I had dust mites crawling on me.

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Had the best experience! Had an issue with my room and was quickly helped by Kristen, Shay, and Angie!!

I liked the landscaping and the water fountain was pretty. In the back, however there were cigarettes on the ground, and there is an ash try right there. I ran out of shampoo in the shower,but I had brought my own,and the body soap was empty as well. I was a little disappointed that there wasn't a table on one side of the bed I had to move a chair and the lighting wasn't too good. The breakfast was amazing and tasty.

Clean room efficient friendly staff, breakfast a little cold

S

Everything is amazing. Recommended.

The first day the bacon was burnt and oily. They tried their best to keep up, but there was a lot of guests in and out. The second day, the scrambled eggs were like a weird textured jelly melting in my mouth. They were disgusting. The staff was very nice. They helped as much as they could at all times. They were all so friendly and fun.

After I got a new room hotel was just fine but first impressions made me never want to stay at a Hilton ever again.

Clean, friendly staff

Bathroom was unclean but was switched to a different room

Check in is at 3:00, we got there at 5:30 and had to wait on our room to be ready.

Great experience

Front desk was awesome! Breakfast buffet was good and room was clean.

Clean room, great area in Frisco! You can get to most places in 5-10 minutes and they have great food selections around! Mini fridge, microwave, tv, desk if you need to do some work, very nicely kept! Staff is super nice and inviting! Would definitely recommend staying here!

Great staff. Only issue was I had a room that could interconnected - noise insulation not too good.

Nice like local location to shopping

Rooms were clean and the staff were friendly and helpful. I plan to stay here again in the future.

Great hotel, nice rooms. Mikyla went above and beyond to accommodate us!

Everything was close by and convenient for our stay!

yes

It's the worst place I've ever stayed, the air conditioning didn't work and in the morning I needed to go to work very early there was no hot water, I tried to talk to the receptionist and he wasn't there.

Room was good but very dirty.No house keeping staff came