Hampton Inn & Suites Dallas/Frisco North-FieldhouseUSA

Overall a very nice clean and friendly facility

Good water temp and pressure in shower. A bit of mildew in shower corners but otherwise ok. Bedding is ok. Top cover is rough. Again good for basic hotel close I believe hotel had a recent refresh. Breakfast is basic nothing special but food.

Staff was nice but the hotel was not clean

As the night went on we realized that the diesel engine that was used to cool the room was going to loudly shut off and the. Crank back up later. My wife can sleep through a lot when she is tired but I was brought wide awake each time it cranked back to life. Beyond this the facility seemed clean and nice but I would not suggest it for anyone’s overnight stay

This hotel should not be a Hampton Inn. Unless you have to stay next to the soccer fields, do yourself a favor and stay elsewhere. The hotel and rooms are dirty, warn down, the staff is not helpful, and even somehow the breakfast is worse than any other Hampton Inn we have stayed at. My family and I had multiple rooms and all felt the same way. They failed on every catergory.

The rooms were clean and well laid out. Staff was helpful and parking was readily available. Breakfast was decent and provided a good variety of food, with a different menu on both of the days we stayed there.

Had standard limited breakfast options. Pool has a ramp style entrance. Pool is small. 6 kids filled up the pool and they ran into each other trying to swim. Numerous people all had a hard time finding the front desk staff. They were never there. Traveled with friends, their rooms AC didn't work. Overheard other peoples room AC weren't working. Didn't accommodate anyone and only replied maintenance could look the next day. One of the Elevators were a little wonky. A couple times the door started opening before it fully stopped. Another time the door didn't open at first when it fully stopped. Bed wasn't my cup of tea. Room was labeled as a queen but felt a smidgen smaller than a full size. Mattress very firm. Fridge didn't keep things very cold.

Location was close to Universal Kids, restaurants and stores. Had standard limited breakfast options. Pool has a ramp style entrance. Pool is small. 6 kids filled up the pool and they ran into each other trying to swim. Numerous people all had a hard time finding the front desk staff. They were never there. Traveled with friends, their rooms AC didn't work. Overheard other peoples room AC weren't working. Didn't accommodate anyone and only replied maintenance could look the next day. One of the Elevators were a little wonky. A couple times the door started opening before it fully stopped. Another time the door didn't open at first when it fully stopped. Bed wasn't my cup of tea. Room was labeled as a queen but felt a smidgen smaller than a full size. Mattress very firm. Fridge didn't keep things very cold.

We had a fantastic experience at the Hampton Inn & Suites Frisco! The location couldn’t have been better—it’s only about a 10-minute drive to Universal Kids Resort, making it incredibly convenient for our family. The customer service was exceptional from the moment we checked in until we left. Every staff member was friendly, welcoming, and genuinely went above and beyond to make sure we had everything we needed. The complimentary breakfast exceeded our expectations with plenty of great options, and the mini waffles were an absolute favorite for the kids! The hotel was clean, comfortable, and family-friendly. We couldn’t have asked for a better place to stay and will definitely be returning the next time we’re in the area. Highly recommend this hotel to anyone visiting Frisco, especially families planning a trip to Universal Kids Resort!

Superb

Great location Nothing

Great location Nothing

Toilet was dirty with smears on it when we just arrived, room was cleaned every other day not every day. I requested towels, because they don't give you extras for the day they don't go and clean your room. The towels never came. I packed extra toilet paper and I am glad because we ran out. I asked if they could come get my trash because it smelled due to me throwing away some food, they never came so I had to go throw it away somewhere. The mini fridge stopped working the second day of the trip and at this point why even bother telling them, so I used my cooler. They didn't have any sheets for the sofa bed so I had to take some off one of the queen beds. The list continues. It was awful. Would never stay there again.

Everything was outstanding! We enjoyed our stay!

Nothing. Was told there was a 50$ early check in fee. I tried to put my bags in my room at 1 pm and was told it would be an extra 50$. I will never stay at this hotel again. Pure greed.

The room itself is was clean Too hot in the room, bed was hard and breakfast could’ve been better.

The room itself is was clean Too hot in the room, bed was hard and breakfast could’ve been better.

Nothing. Was told there was a 50$ early check in fee. I tried to put my bags in my room at 1 pm and was told it would be an extra 50$. I will never stay at this hotel again. Pure greed.

Very clean. Bed was very comfortable. Great water pressure in the shower. Best place we’ve stayed in several years!

What a great place to stay!!!

The night staff needs more training to be able to properly check in people and help with easy tasks.

Bad

The breakfast was ok, we decided to skip it, the elevator didn’t work one morning so we had to bring our stuff down from the fourth floor. We didn’t get the room cleaned nor new towels, when I asked for them they told me to go down to get them. Not impressed.

Room was clean and check-in was fine.

I asked for the room to have beds made and fresh towels daily, which was the correct protocol described at the front desk, but it was never done during my 4-night stay. I had to have the small closet repaired so that I could have access to hang clothing.

Location

Great location.

Great location.

Nothing extraordinary, but exactly as expected. Had a great stay!

Stayed before many times and we keep coming back.

It was a great location! I was pleased with my stay here. Until it wasn’t cleaned at all and I stayed there for 4 nights… the first morning I was there, I went out to go on a walk and the cleaners were in the hallway and when I came back 1 1/2 hours later they were still in the hallway but my room was never cleaned. On the 3rd day staying there I called cause I wanted to come back to a clean room after a long day so I asked if my room was going to be cleaned (or if it was cleaned) cause it had not been cleaned yet, And the front desk person said no and that the cleaners have left for the day. And on the mirror of the room that I was staying in, it said they would provide cleaning every other day. So I was very disappointed in that. I like when I pay for a hotel knowing that I am being taken care of and will have my ro Cleaned at the end of the day when I come back.

It was a great location! I was pleased with my stay here. Until it wasn’t cleaned at all and I stayed there for 4 nights… the first morning I was there, I went out to go on a walk and the cleaners were in the hallway and when I came back 1 1/2 hours later they were still in the hallway but my room was never cleaned. On the 3rd day staying there I called cause I wanted to come back to a clean room after a long day so I asked if my room was going to be cleaned (or if it was cleaned) cause it had not been cleaned yet, And the front desk person said no and that the cleaners have left for the day. And on the mirror of the room that I was staying in, it said they would provide cleaning every other day. So I was very disappointed in that. I like when I pay for a hotel knowing that I am being taken care of and will have my ro Cleaned at the end of the day when I come back.

The location is absolutely fantastic! Shopping centers so close by. Movies close by. Everyone was very nice and several people asked and made sure we were enjoying our stay. Wish the breakfast ended at 10:30

The location is absolutely fantastic! Shopping centers so close by. Movies close by. Everyone was very nice and several people asked and made sure we were enjoying our stay. Wish the breakfast ended at 10:30

Poor reception. Staff support was terrible. Parking is limited. Breakfast was minimal overall it’s a terrible place as far as managed.

The rooms were clean and breakfast was a typical breakfast (waffles, boiled eggs, cereal, muffins, toast, eggs, potatoes, oatmeal, and a different meat daily. It was walkable distance to the venue we played ball at. The staff was friendly and very attentive.

Breakfast was good, location to Toyota Stadium was great.

We had a reservation for a room for 2 queen beds and a sofa bed good for 3 adults and 2 children but they gave us a studio room ( 1 queen bed and a sofa bed). We always

Quiet hotel located close enough to Frisco's downtown and soccer field area. Front desk staff was nice, room was clean.

Superb

The staff was excellent!

Across the street from Fieldhouse USA! Very clean, very nice front desk, and great breakfast!

Well maintain

Well maintain

It was nice and the staff were helpful.

Breakfast was good. Master light switch inside door should be marked. Took a while to discover why lights did not work in rom and bath.

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Very nice with a good breakfast.

thre was not enough hot water for showering. It took a while for the water to get warm(never did get hot) and did not stay warm for more than 10 minutes.

Breakfast was great with so many options! Rooms were clean. MOST of the staff was super friendly. There was only one that we dealt with that seemed annoyed to even be there. Overall we would stay again!

Great team at the hotel and great experience!

We had zero hot water in our room

We had a small issue the first night as the shower did not work. but the staff were efficient and did not hesitatebto place us in a new room thankyou.

Room was fine, cleanliness was fine, breakfast was fine, television system sucked no channel guide and all woke channels. Bed was a little short

No hot water for 6 days. No access to pool area. HVAC not working properly.

Very nice property. Clean rooms and comfortable beds. Our only complaint is the shower temperature was cold to luke warm

Stains on pillows and didn't have a warm shower during my 6 night stay

Clean room,

There were a few things I would change about our handicapped room.

The place was nice, the beds were super comfortable but there was a lot of construction going on and the hot water wasn’t very hot. But it was a nice place for the money

The rooms were clean

The hotel was under construction so inside appeared to be a messy and taped off environment. Also we had no hot water in the shower and when calling the check in desk we were advised to turn on the sink water to make the water hot. No help or accommodations made.

The shower was poor water pressure with fluctuating temperatures. The breakfast had no met 2 mornings. Eggs were bad

The room had been updated so it was very clean. The staff, as always, was very friendly and courteous. Our favorite place to stay when we visit our daughter and her family in Frisco.

King suite booked not available, upon arrival, the dbl queen suit they put me in had a noisy a/c unit, was able to move another room which was ok. Normal breakfast area under construction, did not partake of the breakfast in conference room. Renovations apparently on going, but nice. Staff very accommodating.

How about some better linens

Staff was very friendly upon arrival. Seamless check-in!

Night stand by bed had coffee or coke spilled on it and it was not cleaned before we got there.

Staff was nice room was clean

No hot water , shower was like warm at best.

The suite was updated and beautiful. My only complaint is that we never had hot water. Both shower and sink water would never get hot..

The room was nice and clean and the bed was comfortable. I liked that I was given a bottle of water when I checked in. Breakfast was good as well!

The stay was great. The staff were very courteous. The room was spotless, spacious and bed was comfortable. The breakfast was really good. Left rested and well fed. Will be coming back again.

Very nice

Have lot off space in rooms. They don’t have too many parkings.

No hot water for showers for 3 days. And no partial refund or compensation of any kind as bought from Expedia.

Easy access and parking

Check in was excellent, room is clean, however a little musty. Beds are hard as are pillows but it’s hard to please everyone with those.

Perfect for my needs

The room I was in looked to have been updated very recently - everything looked brand new.

The convenient access to UTSW is great ! Staff was very personable but some of the decor definitely needs some updating. A little deep cleaning would make a difference im sure. Overall stay was good.

No pool and room had scuff marks all over the walls. Room was just okay

Real eggs and more fruit options would be great!

Great place to stay for soccer camp

Need to remodel the rooma

The staff was very friendly, and we were comfortable during our stay. I will say that the hotel room in general felt a little worn, but I could tell that this is a very busy hotel due to its location. We felt safe and did not have any issues.

Wonderful rooms for a family wishing for extra space. Entry w/counter space, living area with sofa bed & armchair, desk, vanity/sink area, bathroom, and bedroom area w/ 2 beds for the perfect set up. This was my second stay at this facility in the past 6 months. My only complaint is not enough parking and very slow elevator service. It’s quicker to take the stairs every time. Elevator was out in March, figured it’d be up & working for July, but it wasn't. I was very disappointed.

Beds not what i requested, Hotel not helpful in resolution

Great and clean property.

Just minor drywall texture needed. Grest place to sleep

good clean property

Brkfast was just OK not a lot of selection In the room, the freezer cover in the fridge was nissing so all the food items in the fridge was frozen solid

The room was very spacious

It was a great clean and friendly hotel! Looking to book it again.

Friendly staff, clean hotel

Nice hotel. Convenient, clean, friendly

We felt our room was clean. Only one elevator was working and some of the carpet in hallway was ragged. It was told to us that the hotel will be renovated this fall. We’d definitely stay there again.

The hotel had easy-to-use laundry facilities (just $2 to wash and dry), which was perfect for cleaning sweaty uniforms. There were plenty of food options nearby and lots to do in the area. The hotel itself was clean, the staff was friendly, and the free breakfast was solid—good variety and plenty to go around. I can’t say enough good things about this place. If you're looking for a luxury or spa-like experience, this isn’t that—but for a comfortable, convenient, and family-friendly stay, it checked all the boxes for us. Would definitely stay here again for future tournaments.

We were on the 5th floor, and there was no hot water and barely any water pressure at 10 am. Only one of us could shower. On the up side they had extra pillows and a wheelchair available, which helped as my husband has just had surgery.

Not

I was expecting tonpay n 95 as the base rate and did not realize i was charged the wrong rate. The hotel could not correct sonce booked thei expedia. 3 issues with expedia 1 - did not earn hilton rewards 2 - was not charged the advertised price 3 - did not get waters for being hilton rewards members because booked thru expedia - tje rate was $95 bookijg directly thru the hotel By booking though expedia just cost me more and i lost my rewards Ice machine broken on our floor

The hotel was nice and we were put in a great room. I was a little disappointed with the day front desk individual who was very bothered when we asked for additional pool and room towels. Overall, we will probably stay again.

I would recommend to a friend. Good experience overall.

Convenience

Close to the soccer fields. Good breakfast area. Beds were not great.

Loved it. Breakfast was good

Hotel was nice and clean. It was also very convenient.

all good no problems

The staff at the front desk were very helpful and kind. The room was clean and the continental breakfast was great! The kitchen staff were very attentive and hard working. We enjoyed making a texas shaped waffle! and they were alternative meat options other than pork.

clean room, friendly staff

We loved our stay so much! We recommended other family to stay at this hotel later this week. Breakfast was amazing! Room size was very satisfactory. The couch was not very comfortable. Service was incredible! Staff were always kind, welcoming and helpful.

Staff

They didn’t make up our room on Saturday,

Nice & clean

Clean, well maintained, pleasant staff and very quiet.

Amazing overall experience

No hot water and no one told us upon check in.

Cons: Hot water in the room is terrible. It gets cold suddenly. We have to turn all the way to get some hot water Stayed for 4 days. Not once the room was cleaned or provided with new towels. Mold in the bath room. I would think twice to book next time. Not expected this from Hilton property. I have changed the room for hot water issue. When I reported the front desk guy giving me tips to fix the issue. So that means its a known one but still they didn't fix. Other reviews mentioned the same.

Great

Young girl at front desk was nice as could be but my whole payment was a fiasco. Was supposed to be divided between 3 cards my card even though the other ones were ran through the card terminal never were charged. Then I received 2 more charges on top of 4 charge instead of one. Never again!