Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

That we had to pay for parking.

The other staff was friendly, helpful and attentive. Breakfast was nice and the staff at breakfast was very pleasant, friendly and helpful.

The staff was great breakfast was delicious. The beds were comfortable and the rooms were clean

The welcoming atmosphere. Great location.

great hotel for the price

I didn’t get what I booked. I paid and booked a room with a balcony and they didn’t have it available.

Staff super friendly

Breakfast was awesome.!it was very busy with some type of cheerleading competition or something going on but we felt like we were the only ones there… very quiet… very friendly staff. Close to many things to do and shopping places. Close to World Springs, our main destination, and near baseball games too.

Staff was friendly, and rooms impeccable. Only problem was no hot tub and pool was shut down due to cricket/insect swarm week before? Other than that, cooks, bartender, front desk and cleaning crews were amazingly welcoming and accommodating.

The breakfast did not disappoint. The alcoholic drinks this time were sub par and the food from the restaurant was cold. The nachos were served with cold cheese and the chicken on both nachos and salad were cold. By the time we were eating, we were all so hungry we ate it anyway but we will be getting food from somewhere nearby next time.

My wife and I had plans that feel through for reasons beyond our control so we decided to do a staycation and just enjoy each other. So we decided to try something different (I’ve always been a devoted Marriott member) and chose to stay here for our 20 year anniversary and it was nothing short of greatness! When they found out that we were celebrating our 20 year anniversary and how our plans had been destroyed they immediately jumped into action, upgraded us to the Presidential Suite (which was fabulous) and made our stay absolutely wonderful. Special shoutout to: Chase at the front desk who went above and beyond each day, the front desk manager Emily who was so kind, thoughtful and professional and Wardell at the bar who kept us laughing every evening! Their hospitality, kindness and attention to detail was second to none!!! Because of these individuals and the entire staff our anniversary was fun and memorable! Thank you all so much and we hope to see you all again soon!

The entire facility was well kept, staff always welcoming. The breakfast was a great deal, location was perfect, and the room was all that was promised. My grands had a great time at the indoor pool. I did not know parking was not included. $22 a day was costly to me. I did balance it against the cost of feeding 2 teenage boys, so no complaints.

The breakfast and dinner at Cypress was nearly inedible. The room was great and the quick assistance by Chase was the one bright spot. I will not be returning.

Didn’t get my $73 that I initially paid for.

Room smelled like wet dirty socks.

Had a great experience. Emily, Cleveland and wardell were awesome. Pool was a little cold. Nreakfast was great

Muy limpio, muy amables desde que llegamos y el desayuno mejor que en otros lugares

It was nice The room smelled so bad.. the sheets..

Perfecto

Always great Always crowded

I liked that it was quiet, with a nice breakfast. Room was big and well furnished, perfect for the price imo. Only thing I would change was the leaky bathtub faucet. Otherwise it was flawless; i’ll be going back there in the future.

The payment for parking, the food at the restaurant was disappointing as well as the breakfast was disappointing besides the omelet bar

The housekeeping forgot a few things, and we had to call the front desk. When we checked in, a GFI receptacle was broken.

We had a very enjoyable stay. I can not think of 1 complaint about this hotel. What hotel offers a free happy hour? Well this one does from 5-6:30. The drinks were great as well. The free breakfast was probably the best I've had at any hotel I've ever stayed at. We will definitely stay here on our future trips to Frisco. Also, rooms were spotless and the staff was very helpful.

We love Embassy Suites but our room was not cleaned properly before arrival. The sheets were either stained or dirty. The floor had not been vacuumed. There was a broken dispenser for the hand soap. It’s unfortunate because everything else was very nice including an amazing staff.

I really enjoyed my stay, breakfast was absolutely delicious and so many options plus they had a Starbucks 💗 the only think I didn’t like about the hotel the pool water was super cold and the water had grasshoppers in there my son was scared so I have to get 9 of them out

Clean hotel with lots of perks. The made to order breakfast was delicious and the free happy hour was a nice touch. The only thing I would say that we weren’t happy about was our room would not stay cool. They came in to fix it but it just wouldn’t stay cool. They brought us a fan to use though.

Great breakfast

Great stay

Absolutely lovely hotel to stay in Frisco

We really enjoyed our room with balcony view of the baseball field..The staff were all so helpful, polite and the hotel was clean and safe and across from a mall..The complimentary drinks were awesome!! And breakfast was great we will definitely be back and I fully recommend this Hotel,they deserve 10 stars!!

Room was clean, AC worked, drinks were good.

The staff was nice, hotel very clean, and breakfast food was good and area clean.

Mostly clean and good for families

Went for US Open, great venue.

Night there was no AC i struggled lot, even Breakfast not so good.

The pool was cold

I feel like this place is past its prime. Pluming issues forced us to switch rooms, it’s just a little sad and feels

Breakfast was amazing. The selections and options were good and unexpected. Great seating areas to be able to sit and relax. The front desk personal was very professional and polite. The Bathrooms were clean but, the repairs the have done make it look old and out dated, The sofa in the entry room smelled very bad. I sat there once to put my shoes on and immediately got up due to the smell. The worst part to me and my son were the beds. The mattress was so uncomfortable. We woke up both mornings with our backs hurting.

We booked a 2 queen beds bedroom and they gave us a one king bed only.

Good location. Beds were hard the floor was more comfortable. The sinks didn’t drain and the shower never stopped dripping.

Amazing even though we were only there for a little while cause of checking in so late but it was an amazing hotel

great as always

Overall stay was good but could tell rooms haven't been deep cleaned and tvs needed to be replaced they were damaged.

Nice breakfast, maintenance was very fast and offered to move us when the upstairs neighbors flooded their bathroom. Enjoyed having the balcony and separate living room with a door between the two rooms.

This hotel offers a great location with many options for shopping & food nearby, as well as Stonebriar mall right across the street. The staff were great, very friendly and helpful. The hotel needs a fresh new look. From the rooms to the pool area as well as the gym, it looks very outdated.

Good stay , everyone was helpful, it’s was a good place

Large room and staff.

Breakfast was tasty ? Nothing

Cons: Much older hotel and the room smelled like mildew. Breakfast was disappointing, omelette station was good but the rest was lack luster, cold potatoes/ cold eggs/ cold pancakes and slimy fruit. We’ve stayed at many embassy suites and this is the first time we’re disappointed. Will not be returning.

Rooms are a little dated. But clean and comfortable.

THE DAILY PARKING FEE

Breakfast was good It's wasn't any problem

It is not as good as I thought.

It was a great place to stay on a business trip.

Mold in the room

.

Clean room

The snacks were terrible at turn down. The floor in that area was sticky the entire visit. The omelet bar was closed on Sunday morning. The photos online were outdated and there is no jacuzzi. They were conducting a remodel on our floor. It smelt like paint. Our door would not close correctly and kids ran around the hotel 24 hours a day.

Location Older facility, broken faucet in my room, stains in tub drain

Nice place Fire alarm at 1:00 am in the morning

Does not feel like managed by Hilton.

How nice and clean and everything was in the area. We will be back.

Below average. The room was not serviced one of the 4 days we stayed at the hotel. Also, an emergency alarm went off causing evacuations. Fortunately it was a false alarm.

Recommended! Service is top notch

The staff was amazing and let us have more than two drinks at happy hour

It is the second time we have stayed there, and we love the location, the breakfast, the staff is very friendly, but they should improve the door locks, because they don't get lock.

Beds are old and soft.

I enjoyed my stay; great visit.

Good

Restaurant staff was not good. Talked too much and not quick service. Breakfast staff front lady very rude and quickly pulled breakfast at closing and not letting grab final items.

The water was shut off one day from 11am to 4pm. But they were very informative it was happening.

We stayed for 1 night but never again!!!The hotel itself was good. The issues we encountered where that a staff member went into our room about an hour after we checked in. He opened the door saying " I'm sorry, I thought there was no one here". That to me was very unprofessional and creepy at the same time!!! The other issue was that housekeeping came knocking at our door at 8:30 am (or a few minutes before) when check out is at 11 am.

The bathroom door squeaks. The room had a bad odor. The tv in the bedroom area did not work and there were no instructions on how to call the front desk. I tried dialing zero but that didn’t work.

When we checked in we were not told the water would be turned off the next day 10-3 but we saw it on a sign. We had planned on staying at the hotel some that day since we were staying 2 nights. Decided we would make the best of it. Water wasn’t turned on until 5:30. We really believed we should be comped a night stay.

The room was very clean and the breakfast was actually really good with an omelette station

Very nice atmosphere

Difficult to get to entrance with one way street

Great stay, especially for families with children.

Breakfast was amazing! Would recommend to anyone! And affordable pricing! So clean and neat and staff was attentive. 10/10

The best one night stay ever!

Typical embassy with all of the typical embassy amenities. But, the room we were in had such a moldy, musty smell it took your breath away and we all woke up with headaches the next morning. Also, went down for breakfast, finished eating and went up for coffee and the coffee gets shut off at 9am sharp. Asked if there was anywhere to get coffee since even model 6 has free coffee and was pointed to buy coffee at Starbucks. But, the breakfast was good and the pool was nice. Also a great view of the Roughriders stadium from our window. I just wish the mold would be gotten under control and they had basic amenities like free morning coffee.

The issues we had was that the room had mold above the shower were a leak had taken place. We did advise they said they would look at it never did.

Cons: It was a super busy weekend at the hotel with several sporting events and other events going on which made it hard to catch the elevator timely or find close parking. Parking was expensive. It was my fault for not checking but since the hotel was not in the city of Dallas (or other urban area with reduced land space), I wasn’t expecting to have to pay when there was ample parking (even if you had to walk a ways). The property can use a refresh but I think this is happening. We saw contractors in a few rooms on our floor but weren’t bothered by any noise. The shower in our room dripped and the cover for the AC vent fell when I turned the AC down. I jumped out of the way to avoid it falling on me. A few general upkeep things but maintenance was quick on both accounts. Otherwise pleasant stay and I would stay again.

Friendly staff at arrival. Love the happy hour.

Staff was great

I like the fact that each room has its own thermostat. I didn't like the fact that the drain in the tub was clogged and that there was a bathroom. The microwave didn't work and the sink faucet dripped. There was also grasshoppers in our room.

Everything was good, the staff friendly , the place was very clean and nice. Only one thing the snacks and drinks could be better doing happy time other than that it was good

Wasn’t amazed by the room for the price.

Very simple breakfast; the room was cleaned only superficially, and supplies were not replenished. They charge for car parking. Good location, with many shops and restaurants nearby. Quiet.

The ac could have been better. We had it on 60 and was still very hot.

Room was dirty. Probably overworked staff. Had crumbs in the sofa bed. Hair on the bathroom floor. Hole in the sheets. Stain in the comforter. I will come back because I like this hotel.

I really enjoyed my stay at the Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center. The breakfast was a highlight—especially the made-to-order omelettes, which were fresh and really good. The staff was great and welcoming, and the hotel itself was pretty clean. Overall, a nice stay an

Everything lovely

Everything was extremely well done. Only complaint would be the room never cooled down while we were there. Even at night the AC ran the whole time but never had to use covers on the bed and it was hard to stay in “living room” because it was too warm.

Larry

The staff, quality of food and cleanliness of this hotel was great!

Tranquilo el lugar

Good stay this weekend!

Room was clean and decent - smelled like they had washed the carpets and not properly let them dry. There was a musty wet carpet smell in the entire room that was off putting. Other than that it was a nice hotel.

Very nuce

the tv did not work, the tub and shower water was very very hard to turn on and would on shut off all the way. Engineer staff was not much help, the front desk person was very nice.

Really great experience with this property and staff. All staff throughout the property were excellent and very friendly. Room was very clean and comfortable for my family of 5. We stayed in the queen double sweet. This room had two queen beds and a queen pull out couch/bed which made for plenty of space. To our surprise, they had a complimentary reception from 17:00 to 18:30 for adults which included a couple of drinks for each adult. The breakfast was also in the package which was great! They have the normal buffet style and they throw in an omelet bar which their staff cooks up a made to order omelet just for you. One more thing. The location is absolutely beautiful and perfect with lots of dining options.

Nice reception and breakfast. Pretty lobby and spacious room

Everything was excellent. The staff were really nice and friendly. They were there to answer all questions I had.

Found roaches in the fridge and the shower did not work. Staff were accommodating and helpful. Inconvenience to move rooms with little mobility. Was not aware that I would be charged for parking.

The floors in the lobby were sticky with cracked and chipped tiles everywhere. The staff was less than helpful both trips. Including the food manager Blake. Simple things like there was no trash bags in the trash cans, the safe not working, parking garage ark not working, among other things. I asked for the manager to call me and have yet to receive that call.

Great hotel with excellent breakfast and happy hour.

Overall, it was adequate and to be expected for Embassy suites. The staff was friendly and helpful. The check-in process was efficient and the attendant advised us that he would set us up without housekeeping and we would only need to request it. We accepted his recommendation, although it seemed like he was convinced that was what’s best. Fortunately housekeeping provided their cleaning service anyway which we appreciated. My 12 year old and 8 year old daughter chose not to shower because they didn’t believe the shower was clean based on the appearance and their observation. This was disappointing. Other than that the hotel lobby and breakfast areas appeared to be neat and clean. We likely won’t return.

Loved the location

Nada

Great place

Room 717 is where we stayed. The room had a damp smell throughout the stay. The floors felt a little damp, especially around the small refrigerator. The bathroom did not have a fan to remove the steam from the shower which probably didn't help the suite feeling damp throughout our stay there. The bathroom sink handles leaked water and on our last stay there the sink itself had a black substance flow into the sink from the pipes. I called room service and they came and asked if we wanted another room so they could snake the pipes, but it was our last night there and didn't want to make a big deal of it. They came back and vacuumed the sink clog, and we didn't use it the rest of our stay, which again was only the night and early morning as we left the hotel very early. Overall, it was an average stay. We really liked the breakfast.

oUR STAY WAS SHORT HOWEVER THE ROOM WAS ACCOMODATING, THE POOL WAS REALLY ENJOYED BY THE GRANDCHILDREN AND BREAKFAST WAS WONDERFUL.

The breakfast bar could be better .. better .. hash browns (potatoes ) .. and biscuits were hard .., that’s it I

Great hotel when the ac is actually working

Good

Nice place to stay. Very quiet rooms.

They charge $22 for parking but don't make it clear beforehand.

Stay was great