Comfort Inn & Suites Frisco - Plano

Rooms need to be clean, sheet stains. The rooms have a bad smell. Good location but cleanliness isn’t there.

Staff was great and room was great. Super quiet.

It's all great

Clean and accommodating staff

Clean room, staff kind, cold room to beat Texas heat

Room was ok but have to ask for service everyday when you are there or they don’t clean the room only left fresh towel. I was very disappointed about the service that I should ask everyday for service and I was there for 7 days on business, will not go back to that hotel. Again!!!

Very good

Very good

Exceptional

The room & bathroom were very clean & the bed was very comfortable.

Ok

Nothing

Nothing

Gross! Pictures if needed but DO NOT ALLOW ANYONE TO BOOK HERE! Stain of lipstick or blood right by the room number plaque. Dripping liquid stain on the wall in the room. Liquid drop stains on the sinks. Hair on the floor. Bed sheets stained.

The price was decent , easy to find, location good The staff wasnt friendly at the desk that night nor that morning. Wasn't no n have a nice day no interaction with the morning staff. Night was because she had to check me in.

The staff wasnt friendly at the desk that night nor that morning. Wasn't no n have a nice day no interaction with the morning staff. Night was because she had to check me in.

Superb

Very nice and clean.

Thus was the worst stay I’ve had. There was hair on the bedding, mold in the bathroom, broken tiles, stains on the walls…

Thus was the worst stay I’ve had. There was hair on the bedding, mold in the bathroom, broken tiles, stains on the walls…

Nice cleaning and comfortable bed with great air-conditioning

Passable

Everything was great !

Rooms were clean staff was helpful. It is an older property and the pool area reflected that.

M it would’ve been nice to be notified on time about the building being under construction, as well as not having a breakfast area nor pool. This would’ve led me to a different decision when booking.

Very good

Comfortable and convenient. Front desk staff was very kind and helped me with what I needed

Great

Good beds and descent breakfast

It was what i needed

The lady to check us in, was great! She is into a room before check in time. My daughter’s graduation was at 3pm. I explained why we needed our room early. No problems! THANK YOU!!!

Its was a bad experience , room carpet was sticky , look like bed sheets were not replaced since ages. I feel itching on bed.Rooms has a smell due to carpet. The worst thing the room curtain was clear one so at night light comes from street liight and ofcourse there is too much light in room.Breakfast was okay.

Very good

Great location, clean property

The room this stay was the worst ever. The bathroom sink faucet was wobbly and so bad we were worried it would break. Other people staying there had no courtesy for others trying to sleep. This went on most of the night. The night desk worker stays in the back most of the time. We will not be back!

We had a wonderful stay and felt right at home. The property was very clean, comfortable, and well-maintained. Everything we needed was provided.The kitchen was fully equipped with everything needed for cooking, which made our stay even more convenient. Overall, we are very happy with our experience and would gladly stay here again.

Great

Staff very friendly. Dirty floors, damaged walls, and pool wasn't open.

Dirty floors, damaged walls, and pool wasn't open.

Dissatified with Expedia sevice.

Clean room. Staff was able to put my daughter close to us and we were able to sleep really well.

The bed was amazing the room was ok very roomy lots of space had very comfortable couches and chairs. Maybe a little dated overall very good. The staff was excellent help and very courteous. Always friendly whenever you came across them

Staff is very friendly. The rooms need updating especially the toilets which are too low for anyone with joint issues. The bathrooms are in need of the most updating. Breakfast is okay, but the muffins are usually stale. Waffles are great,but powdered eggs are never very tasty. This recent stay the room was not as clean as usual...crumbs in the chairs and the seal around the refrigerator was filthy. We'll be back because of the convenience, but spend a little cash to make it even better!

Parents liked the room

Great place. Everything was good. We would stay there again.

Remote didn’t work, leak in the ceiling above the toilet that dripped on me every time and left a wet floor. Dirty, dusty curtains and vents. AC was struggling to cool, towels were like Brillo pads and breakfast was pitiful. Had a two night stay and checked out after night one.

clean room and friendly staff

Great property, stayed here multiple times.

First floor stay, and the banging in the laundry room by the staff opening and closing washer and dryer doors was ridiculous at the early morning hours. Wick air fresheners throughout the room and bathroom was tacky for a hotel. The only bright spot that was very helpful, was that they allowed a later than normal check-out at 1p due to the horrible morning experience with stupid noise. That was helpful for my circumstance.

Room was only cleaned once and it was tye night before we checked out . We had to remove our own trash. Breakfast was lackluster

Because of these issues, we did not stay at the hotel and had to find another place to stay that same night. We documented the conditions with photos and later contacted Hotels.com regarding the situation. Overall, the experience was unacceptable, and we were very disappointed with the condition of the room and the lack of proper cleanliness standards and have yet to have anyone reach out with a response.

It was close to the location we were working at The lobby smelled like majauana There were people hangong out outside in the parking lot The ac did not work properly in the room. We got it working but it was hit or miss cooling but it was so late and we were tired and just went to bed The breakfast was EXTREMELY DISAPPOINTING

It was close to the location we were working at The lobby smelled like majauana There were people hangong out outside in the parking lot The ac did not work properly in the room. We got it working but it was hit or miss cooling but it was so late and we were tired and just went to bed The breakfast was EXTREMELY DISAPPOINTING

The bathroom had dead bugs that were visible. Cleanliness was not great.

It was fine for. Few days. The beds seemed clean but there were toe nails on floor obviously not been vacuumed. We saw a roach in bathroom which I know happens. Staff was fine but. Not overly friendly.

Do not stay at this property.

Good

The room was clean and comfortable. The staff was very nice. Even the coffee was great!

The room was clean and comfortable. The staff was very nice. Even the coffee was great!

Honestly not sure why this hotel was rated as high as it is. Staff was hit and miss. Some were completely rude while others seemed unaware of how to do their job. Hotel lobby was a mess when we arrived. Trash and dirt all over the floor. Breakfast was a joke. We had to change rooms twice to horrible smells coming from the bathroom. The upside is it's right in between some of the best food we have eaten in a long time.

Great location near to all Frisco restaurants and shops. Try Tender Smokehouse next door and get the ‘Grand Slam’

Good location near excellent dining and several beautiful parks with walking trails, the best of which was the

Todo el hotel

Yes

Good location quiet

The property was located very conveniently in the Frisco area. I was visiting friends and it was a great location. Good value for the price. Nothing fancy and breakfast was OK.

No comment

all

Entry area smells like urine. Room still had old food in the refrigerator. Otherwise the room was decent.

I was so surprised how clean this hotel was. It was not my first choice but all the hotels in the area were book. The hotel was clean and they had free hot breakfast, free WiFi, microwave, and refrigerator. More than a 4 star would offer. Definitely needs some upgrades but I would stay here again the next time when I’m in town.

Good

My favorite place to stay in Frisco

The rooms were clean and staff was good but no much items at breakfast

Had to switch rooms bc the bathroom had urine stains and sheets were unwashed.

Needed a little more

The bed sheets had visible stains on them. I did not feel comfortable sleeping in the bed and had to request clean sheets myself. At that price point, that is completely unacceptable. Clean bedding is the bare minimum. There are plenty of hotels charging the same rate that are actually clean and well-maintained, so there’s no excuse for this. Then at check-out, the front desk interaction made things worse. When I asked for my ID back, the employee mike told me “let me go check your room” with no explanation. When I asked why, he just said “that’s what we do,” and then stood there staring at me in a very uncomfortable, almost creepy way. If that’s your policy, explain it properly. Don’t make guests feel uncomfortable. And somehow, this place still requires a $100 deposit, while not even meeting basic cleanliness standards? Between the dirty room and the unprofessional staff behavior, I would not stay here again. Do better. The fact that my experience was dismissed entirely especially with the dirty sheets and unclean room just reinforced this review. i had posted on google

Everything went smooth. Arrived several hours earlier than check-in time, but staff graciously allowed me to park my car in their lot until I checked in later that night. this allowed me to attend the Texas Pinball Festival knowing my car was safe and wouldn't be towed. Room was spotless, and breakfast was good.

Our room was quiet, bed good, lots of pillow choices. The area has lots of shopping and restaurants all within 30 minute walk. I was dissapointed there was no public transportation (city buses) in such a large area. We used Uber.

Honestly the only reason I didn’t give it a one star is because the employees were kind. The pool is outside fyi and very dirty. The rooms themselves were not clean, rusted elevator. The location is good, but I would just spend the money and stay anywhere else.

Room was clean. The portico was damaged and had been for awhile and was just hanging drywall and stucco, it was a hazard that has not been addressed in some time. The "breakfast" was lacking. However, for the price I assumed there would be minor issues and I was correct. BTW the Pool is in constant shade so plan accordingly.

Room could have been a bit cleaner but over great experience, however at the front check in the carpet was filthy.

It okay

Located in a great area of town, unfortunately, a rundown hotel lacking some love.

Dirty room. Dirty bathroom. Dirty bed

-1000

The room was clean

All of the above

Rooms are not in stayable condition

People at the front desk were great. Dirty room though. Smelled like smoke. Grime in the bathroom.

Never again will I stay at this hotel! I changed my reservation added a night I was given a total on the phone and was told to pay the difference when I checked in. When I arrived my total due had tripled!!!! I had no choice but to pay because I had my child with me and it was late to drive around town looking for another room. The property had the drive way blocked off because it’s falling down the sliding doors didn’t work, my room was missing bed sheets, towels and I checked in at 9pm!

Woke up to the floor flooded it was leaking from the vent they moved me to a different room and toilet was broken they ended up putting us in the smallest room available

When we drove up there was a collision business in front and made it look like a dump. Then when we got back to the hotel there was caution tape all around the front with a partial roof collapse. I called the home office and told them we were concerned about staying there. My husband went in while I was on the phone and they told him that an 18 wheeler had hit it. We went on in because of location. It was dated and not a friendly staff. I won't stay there again.

Room felt neglected.

There awning outside was falling apart. The sliding doors barely worked. The elevator was nasty and sketchy. The pictures online absolutely do not represent what this hotel actually looks like. Super disappointing.

A nice , clean hotel in an Excellent location for a great price. Walking distance to coffee and restaurants.

I had an amazing time and the Staff did a great job

Got in late due to late games/tournament and had easy check in. Removed stars due to rude lady in the morning. We specifically chose this hotel so we can grab some quick breakfast in the morning but we had to leave earlier due to change in games. On the way to check out at 6:30am, I kindly ask lady if we can just have 2 bananas since we were heading straight to a game but she told us “no, breakfast starts at 7”. I advised I see that but it’s just 2 bananas since we thought we would be able to get breakfast since it was included in our stay. She refused and reminded me again that breakfast starts at 7am! I don’t understand how 2 bananas would cause her any harm!

Room is clean, reliable WiFi , nice morning breakfast and friendly staff

Great hotel! Just a heads-up that there is some construction going on at the front entrance

Safety is important! The outside needs to be addressed before the wood collapses. The elevator was swaying and we weren’t at weight capacity with two small people. And the most important thing!! CHECK YOUR ROOMS!! Issuing a key to a room already occupied is and will always be unacceptable!

Old building definitely needs remodeling

Great location (be sure to eat at La Hacienda next door) and friendly staff!

Helpful staff and great breakfast.

It was clean and they were nice

Clean and supportive staff

There are a few things that needs to be updated but I had very comfortable stay

Very well kept

It was cool

Nice and clean and reasonably priced.

Excellent!

Roaches everywhere, smells bad. Terrible experience

.

Great location in Frisco. Friendly staff. Breakfast and fitness room push it further. Good place to stay!

Loved the staff.....fromm front desk night audit to breakfast.

The room was clean, and the night clerk was very nice about us checking in extremely late. 🙂

The room was fine. Breakfast is lacking, though.

Clean room, comfortable bed, good location

Friendly staff… great location in Frisco. Will come again

Not good from the start, checked in and went to the room, door was open and room was dirty. Went back to lobby and was send to a second room that was supposedly clean but was not cleaned well at all. Left the property for a bit, we decided we did not want to stay in a dirty room. We went to try and cancel for a refund. There were people in lobby so we just said our plans changed to not start drama in front of other guests. We were denied a refund and called hotels.com they contacted the property and still denied the refundm Poor buisness would not recommend ever.

Dirty carpets but clean