Comfort Inn & Suites Frisco East - McKinney

Our room was large and quiet.

Everything was clean.. trash liners in the trash can and plenty of towels and toiletires

Well maintained the staff is good and quite place

Location Cleanliness

Very good

Hotel was okay, wifi doesn’t work, bathroom was dirty beds made me itch!

Exceptional

Superb

B

Very friendly, clean NA

Enjoyed the breakfast. Was really pleased with the cleanliness of the hotel. From the moment I walked into the property the service was exceptional. Used the fitness room and the guest laundry., There wasn’t anything I didn’t like.,

Superb

Pleasant

Exceptional

Wishing a 5 minute walk to The Alamo and another 19 to the River Walk Nothing comes to mind

Friendly staff, very clean. Great breakfast and great location No complaints!

Breakfast was good!

Convenient, close to son’s place of work

Convenient, close to son’s place of work

clean, updated, very nice Check in process took a little long, even after supplying info via booking.com.

Elevators were dirty, beds were very uncomfortable, toilet would not fully flush due to water saving mechanism in toilet. Stay somewhere else.

clean, updated, very nice Check in process took a little long, even after supplying info via booking.com.

Our tv in our room would not work. We contacted the front desk 2 different times to get help and they said they would move us to a different room but never did.

breakfast and room the receptionist attitude upon requesting more towels that same night I checked in.

the receptionist attitude upon requesting more towels that same night I checked in.

The room itself was nice, but the second TV wasn’t functioning properly—it could turn on, but none of the controls worked beyond that. Additionally, the window shades wouldn’t go up, so part of the room never received natural light.

Superb

I ask to change the sheet because they were dirty since I arrive an they did not , smells wear I think is the carpet

Nice facility, typical bedding and flat pillows but convenient to the hospital and safe area

Allergies a great deal. Usually a sign that it’s covering up other orders.

Horrible no WiFi. Pool was cold and old, and the ac was awful, breakfast was awful

Very nice room and very clean, A/C worked well and tv was easy to use. Staff was nice and area was over all quiet. Definitely will stay again.

Room was not clean before checking in. Staff were not helpful.

Clean friendly

We missed little things like body wash or hand soap dispenser. Bar soap of most inferior quality for hand wash (and identical bar soap for shower that leaves skin extremely dry) are just inexpensive things a hotel with this price range ($120+) must offer by default. Bed sheets didn't seem as bright white as a comparable holiday inn would typically have. Thankfully A/C worked great and glad they had a drinking water dispenser in the breakfast area. Also, mattress was quite comfortable and carpet looked clean

Gnk

I had plesant stay there.

very good

Breakfast was good. Location was easy to navigate in and out of. AC was ok but could have been better. Pool was ok. Hot tub was heated but the jets didn't work. Overall it was a good stay.

The hotel was pretty good. The only thing was there was no hot water when I tried to take a shower.

no good

😁

This was the first time I'd ever stayed at a hotel so unfriendly, dirty, and unpleasant. During my 6-day stay, I couldn't get my card key for all 4 days, so I had to check in again every day. Even though I said the hairdryer was too old and I had run dry, they wouldn't exchange it

The property location is very good.

Stayed here prior to a medical procedure. Everything was fine. Did not use amenities, but suited our needs well.

Room was dirty. Bathroom, around the sink had a buildup of dust. I took pictures and showed the front desk worker. The shades are electric and did not work

I hope more variety in the breakfast

Great customer service, nice and neat no issues

Great location for what we needed. Clean and the amenities were nice.

Great location for north dallas.. Great room, breakfast and overall experience... hot tub was enjoyable, pool was super cold mainly due to being indoors.. will stay here on every visit to Dallas

Very clean and comfortable.

Clean, friendly staff, and good breakfast.

The staff was nice. We enjoyed our stay at the hotel.

Very clean. Staff was very nice.

Staff were very helpful and polite. Room was clean and comfortable. I’d stay there again.

Everything was great from front desk to housekeeping.

Good

Breakfast was good. Room was nice and quiet. A/C was perfect.

Good

clean and fresh rooms.

room keys kept failing. bed and pillows were sub-par. only one person at desk so had to wait 15 minutes to re program room keys. light switches were faulty. Air conditioner was great!

The pool was so cold. I don't know how any human can stand it. They need to put in a pool heater

Staff was friendly and efficient!

Nice

Obviously, this isn’t a deal breaker but I do like it when things work.

The staff was so so kind to me! I came in from work and key card wasn’t working and the gentleman could tell that I was stressed out. It was a small but MEANINGFUL act. I greatly appreciated how sweet ever was.

The going down elevator button on the third floor did not light up so didn’t know if it was working. I had to press going up button to get the elevator to get to me then press floor 1 when going down. However the cleaning ladies were fantastic and very friendly.

It is an okay stay.. nothing great

Staff was great. Breakfast fresh and hot. Rooms/bathrooms clean. Enjoyed the stay!

This hotel exceed my expectations. The room were clean. Staff were super nice and professional 24 hour front desk easy to move around the area and the breakfast was wonderful.

Very clean room and hotel overall. I loved having a bathtub!!! The only thing that bothered us was that the exterior doors were not on a key to open system. Didn’t like knowing anyone could enter the hotel at anytime. Great location in a quiet neighborhood, there is a walking trail very close to the hotel. We will definitely stay again.

Hot tub was not working

Staff was good. Breakfast was good. Comfortable beds. Room was nice and quiet.

Clean room and housekeeping . Friendly front desk

For the price of this room, it was amazing. The rooms were clean and stocked. The indoor pool had plenty of towels for drying.

Just a little extra care and attention to detail would go a long way to improving the experience.

Clean rooms but old, there was not much in the rooms. Maybe take a look at marriotts of the standard of room

Good breakfast

The staff is always available and they have a very relaxed vibe but they are there to help you whenever you need. You can tell that the staff work really hard and that they are prompt and fair. The pool is okay. It works, but it's a little old. I liked that the pool was inside because we went during the beginning of spring. The hotel rooms are clean and they provide a lot of towels. I thought it was odd that we didn't have tissue paper though. It was close to the highway and conveniently located to where I needed to be. I brought my own pillow.

I didn’t really care for the breakfast. However, the staff was extremely nice! The facility was very clean and it smells amazing when you walk in.

Everything was good. The staff was friendly. The breakfast was well stocked and tasty. Good water pressure and plenty of hot water. The only "negative" was hearing the cars from the highway nearby, but it wasn't that bad. It was a convenient location, safe and kept up well.

Good place tI stay. Nice. Reakfast. Clean room.

5 night stay, key cards needed to be reset often, room was nice, pool was cold, could hear the people in the next room so not able to sleep very well, breakfast was good, room refreshed daily.

Friendly staff. Everything was very clean.

We needed a hotel near our home while we were waiting for repairs. Very impressed with this little gem. It’s a basic hotel - not fancy but all that is needed. Appreciated having plenty of nice towels and a laundry on site. The front desk staff was kind and welcoming.

Hotel was good.

Yes

My grandson had a 3 day basketball tournament we stayed at this hotel . The staff was great I can’t say that cleaning staff was the best the 2nd day of coming back to our room looked like the beds where made by a toddler it was half cleaned but I didn’t complain just dealt with it . But other than that it was great .

Good

The hospitality was lovely.

Room was very clean & bed was comfortable.

Clean hotel and rooms, friendly staff.

Clean hotel and friendly staff

Very clean.

Room was fine, felt clean, but the entire hotel had a VERY STRONG smell that was overpowering and off-putting. It was some sort of cleaning agent/perfume/air freshener, but it was EVERYWHERE and it was serious. Way too much - in the lobby and halls was stronger, but it seeped into the room as well. Will not stay here again because of it.

Strong chemical smell from cleaning supplies. Indoor pool not heated. Housekeeper knocked on door at 0830 and woke the children up.

We had a wonderful stay at this hotel! The room was very clean and well-maintained, and the beds were incredibly comfortable—perfect for a great night’s sleep. Breakfast each morning was fresh and offered plenty of tasty options. The staff was friendly, welcoming, and always happy to help with anything we needed. Overall, a great experience, and we would definitely stay here again!

Clean rooms and Pleasant staff.

Overall hotel and room was nice and comfortable and breakfast was good.

Room was clean and quiet and staff were very friendly.

Very clean room, very friendly staff, and great breakfast. Would stay here again.

The staff was SO POLITE!! It made the stay worth it!! The

Very clean. Easy check-in. Had to ask for shampoo at front desk because the refillable dispenser in the shower was empty, but they had small bottles at desk

Clean room and very nice decoration

The room is sufficiently spacious, and the staff are very friendly. The location has ample stores nearby.

It was great for families. L9ve it

Room was clean and bed was comfortable

Courteous staff. Very clean hotel and room. Excellent bed!

Room and amenities

Due to the polar ice blast travel was not possible so I never even made it to the hotel. I made multiple attempts to cancel the reservation without success.

No hot water in bathroom despite complaining multiple times to front desk. Couple of maintenance guys showed up but did not do fix it till we checked out. This in spite of the temperature in the lower 30s outside. Also, very less items in breakfast and not stocked on time but they ensured to remove all items by 9:30 sharp

For the most part the stay was ok until I went to take a shower in morning before leaving and no hot water in the shower nor sink. Very disappointed. When mentioned it to front upon check out all that was said was "oh, sorry"

Very clean. Spotless everywhere. Very convenient location a great hospitality by staff. Will keep coming back.

My stay was awesome. Ella was super helpful. She is very knowledgeable about the area and suggested places to go. She's also extremely friendly and made us feel welcome. The front desk helped us on numerous occasions. Nothing was too much for them to assist us with. Our room was clean and comfortable.

Room was clean. Staff was polite. The breakfast was good and well stocked.

Lots of hallway noise coming into room. Even after 11:00 pm, staff did not ensure people were respecting the quiet hours. Woke up in the middle of the night to grab something and found a baby roach crawling near the bed, so cleanliness is an issue here.

For some reason I checked out early I have booking for 2 days I asked them to give the check out paper so I can check with Expedia to give me refund for extra day but they still show me in their system that I didn’t check out I asked them to give me the paper work that I check out 1 day earlier but matin assistant manager he told me we can’t give you and hang up call on me

Yes, It is great hotel for family with kids

Room was neglected...bed hurt....

Breakfast ends at 9:30 am, no chance to get breakfast! Must extend the hours until 11 am especially on a Sunday! Very disappointing since I’m there for business and have to spend extra money to get breakfast on the road!!