Canopy by Hilton Dallas Frisco Station, TX

The best hotel I’ve ever stayed at!

Cons - $32 valet parking per day . Pool is not on site but an easy walk next door . Overall would definitely book again

Cleanness, comfort

The air conditioning gave problems. Would not go under 71 degrees.

There was blood on the sheets and it took them 4 hours to come and change them. We had to go to the front counter to remind them to come and change the sheets. Very dissatisfied as an avid canopy stay resident.

Would definitely stay again.

The restaurant staff also seemed understaffed. Service was very slow, both at breakfast and dinner, and we had to wait quite a long time to be served. Overall, the parking policy and slow restaurant service made the experience less enjoyable.

I’ll be back for sure!

Great location and everything feels brand new!

.

The parking situation is terrible. When I tried ribgetvoutvof the parking garage I had to wait there until staff came to help... 15 min. I then had to park a half mike away to avoid the garage. When I went to take a shower... the body soap was completely empty. I used the shampoo on my body.

Superb

Not a lot of food options on-site - but there are a lot within a 7-15 min drive.

Clean, facilities well maintained. Need more parking options

The room was up to date, clean and spacious. The beds were extremely comfortable and the property felt safe and friendly. Will stay again.

Very clean and Great location to The Star

Exceptional

Exceptional

Was an awesome stay.

We had an excellent stay. The staff was great and very helpful, and the room was perfect.

Exceptional

Very clean, well maintained and staff very helpful.

The room was a good size. It was clean. Price was far too high. The shower came with instructions. The instructions were wrong.

The room was a good size. It was clean. Price was far too high. The shower came with instructions. The instructions were wrong.

This is a newer property so it's in good shape and the rooms are clean and spacious. The biggest issue I had with this property is the staff. They were friendly enough, but it just seemed like everyone was a D+ or C player at best in terms of competence and common sense. I had some really weird experiences both at the front desk and especially at the restaurant. Not the sharpest tools in the shed!

Coffee machine was dirty and didn’t work well. Brown water came out for a moment when I turned on the shower. My door hinges were rusty. Not much within walking distance.

Spacious rooms Coffee machine was dirty and didn’t work well. Brown water came out for a moment when I turned on the shower. My door hinges were rusty. Not much within walking distance.

The ambiance was better than I expected. N/a

The ambiance was better than I expected. N/a

Awesome hotel. The staff was amazing and friendly. Location is convenient to tollway and many other locations. Would definitely stay again.

All was really great. Good food, room was mint. I would definitely visit again

Clean and friendly Room had some trouble smelled like cigarettes and was a beeping noise all night that would not stop from side of bed white box that was connected to wall

Clean and friendly Room had some trouble smelled like cigarettes and was a beeping noise all night that would not stop from side of bed white box that was connected to wall

Very nice and clean hotel in a great location. Staff was very friendly and helpful.

Great! Will stay again.

The hotel is awesome and the team always goes above and beyond to provide stellar service.

This hotel offered a convenient location, clean rooms and a standard stay for our visit to Dallas. There are minor issues that made me give a 4 instead of a 5 star review. In the shower cubicle, the conditioner and body wash was empty and they didn’t check or replenish it every day. The water pressure was on the low side and on the first day, they replaced the towels but didn’t make the beds. Otherwise, it was a great hotel and we enjoyed our stay.

The location was great For some reason the beds were not made at all. The only thing that was cleaned was the trash was taken out. I am not sure if this is normal for this location. The staff also wasn’t the friendliest.

The location was great For some reason the beds were not made at all. The only thing that was cleaned was the trash was taken out. I am not sure if this is normal for this location. The staff also wasn’t the friendliest.

This is our 2nd time staying here and it has been amazing both times. Beautiful facilities, meticulously clean rooms and very helpful staff. The location is perfect as well surrounding guests with no shortage of things to do. We will definitely be back!

It was ok. I don’t travel often and would rather be home, but nothing big to gripe about. The parking thing was pretty stupid and didn’t work very well, and I am annoyed when I am texted to ask if I would like to leave a tip to the valet. Also, they really need to rethink the shower. When you get a sheet of paper with instructions on how to use the shower, something is wrong. I laughed, but then found I had to read the instructions myself to get it to work - really?!

Great place! Highly recommend!

Ac did not work in room. Sweat all night.

Cute place in by the Dallas Star. Rooms are nice, staff is great. Would stay again.

Exceptional

Nice

Checkout is too early

New place, great staff

Clean rooms and great location

The complimentary coffee in the lobby was great!

The front desk in the host were very polite and helpful. The valet was not friendly at all. It was a waste of money for us to be charged without any information. Use garage parking is complementary. The walls were extremely thin. We could hear every single conversation that our neighbor was having. The room was cleaned and extremely dusty.

Loved the gym and locker room area. Best hotel bed I’ve ever slept in. Gorgeous lobby and restaurant area. I give 10 stars because my only complaint is a “me” problem. The strong perfume fragrance triggered my reactive airway. I have mild asthma and got a little wheezy. It was uncomfortable to breathe in the lobby and hallways and lingered in my room. I had a cup of coffee and that helped open up my lungs but that is my only complaint. It was like walking through a perfume department at the mall

Loved the gym and locker room area. Best hotel bed I’ve ever slept in. Gorgeous lobby and restaurant area. I give 10 stars because my only complaint is a “me” problem. The strong perfume fragrance triggered my reactive airway. I have mild asthma and got a little wheezy. It was uncomfortable to breathe in the lobby and hallways and lingered in my room. I had a cup of coffee and that helped open up my lungs but that is my only complaint. It was like walking through a perfume department at the mall

Exceptional

The parking is non-existing. The parking garage is located behind the hotel but is not connected to the hotel in anyway. There is no parking on the street— you must park in the garage @ 32.00 a night or valet park for the same. This is highway robbery!!! I don’t think I’ll be choosing this location again.

The staff was awesome!!!

We love being on the beautiful property! Can’t say enough for the staff & hotel! Love all the great shopping!

What wasn't good: A/C. I had to move rooms after the first night bc the air would not blow cold enough and the nose coming from the fan was annoying. Engineer said some rooms have that noise and others don't so beware. The new room had a very slow draining sink which the mgr offered to fix but I was checking out so... $32 a night for valet. Very limited street parking. Either pay valet or park yourself in the garage for $25 a day. If you leave and come back, that will cost you extra. All dining within walking distance is almost 100% upscale. Translation, EXPENSIVE. After all, it is basically "Jerry World" out there. Finally, while leaving the property, there was a dead rat on the sidewalk.

Restaurant and bar are available Mon-Sat. Front desk staff are all so helpful and welcoming. The gentleman in the restaurant at breakfast is so friendly. Easily walkable to many restaurants and bars in the area

great location and room was great

The stay was fine - we tend to stay here when we’re in town because it’s close to everything and decently priced. This time we stayed on the 6th floor and the bathroom ceiling looked like they had had a leak and poorly “fixed” it. The bed was comfortable and loved the blackout curtains. Overall it’s still a good stay and will continue to be our place when we come to town.

Staff was the part of our stay. Everyone was accommodating and very helpful.

The front desk person was very rude when I enquired if the hotel provided bottled water.

...

Every single person at the desk and at valet were incredibly nice and helpful. The room was excellent. Valet was super quick and easy to use and all the workers were smiling at all times. Elevators were quick and we never had to wait. My only complaint was the breakfast. $15 for a “buffet” of cold eggs, cold potatoes, soggy pancakes, and a piece of sausage. Just go elsewhere for food. Other than that, this place was perfect.

Very clean!!!

Very nice rooms and hotel. Breakfast yummy at the restaurant- we will be back next year!

Room was ok. Staff was friendly. Parking was bad. No free parking. Had to pay $40 just to park overnight

On-Site Restaurant was TRASH. Room was not very comfortable for a Canopy brand property.

Front desk staff was excellent. Went above and beyond to make sure everything was perfect. Greeted us every time we passed the desk. Daily housekeeping is fantastic. Lots of hotels have moved away from this so it was a luxury to have it at Canopy. Bed was cozy and comfortable and the room layout was sleek and modern. Will definitely stay again

Rooms were clean and the entire place smelled amazing. Food downstairs was convenient and fast

The customer service…. Best around.. the staff made me a cup of coffee and the valet put all my bags in my car while I grabbed Starbucks with my kid… canopy frisco has the best customer service for sure

Staff was welcoming. Room was nice. Will plan to stay there again

Clean room but no water pressure in the shower.

I didn’t even go the hotel. I didn’t even stay there yet I paid the full amount. I tried canceling the booking. But their customer service is awful. I couldn’t cancel and I didn’t even get a refund.

No free breakfast was offered.

It is not good experience

The staff is great in getting us checked in very quickly. The room is good only issue is the bathroom is missing part of the glass door.

The room was very clean. Staff was very polite and welcoming.

The staff were great

Room was clean. Bed was super comfortable. Valet was fast. Rooms and lobby smelled great. Staff was friendly. Pet friendly. Convenient location. Dog park across the street. Luxury hotel feel with cheap hotel style pricing.

Clean room and very friendly staff

It was great

Gorgeous

Great staff, the rooms were wonderful and the amenities were on point. I would definitely go back.

Clean rooms, very nice staff. Nice atmosphere.

Unfortunately, there was roach in our room.

only complaint was room location, right next to the highway which was noisy. room ac wasn’t as cold as i prefer overall good experience

No complaints whatsoever! We enjoyed our stay.

Extremely nice facility with excellent beds. Very nice

Parking situation is a hassle. They changed parking to where you are required to either pay valet $30/day or forced to use a parking garage you pay a fee for every time you use it.. you park and stay for an hour? $5, leave to go explore and come back to get ready for dinner? $5, 8+ hrs? Another $25.. much better options for hotels without the parking scam

Everything was very clean

Very welcoming & accommodating staff.

Good

Good

the vibes were nice

Hotel staff were very friendly and helpful.

I truly enjoyed my stay. The staff was amazing. The attentiveness was spot on. I’m sure that I will be back again

Room was not cleaned,blood on sheets and the parking is a scam .

Room was very clean - nice small hotel. Perfect for our one night stay.

it was clean neat, modern, nothings super fancy but nice

Good

It’s was ok place to stay

Love staying here

Clean room,

The waitress lady (Devan?) at the bar and then the next morning at breakfast didn’t know what she was doing. She struggled with the register and didn’t know her wines very well, When booking the trip I added breakfast for the next morning and the next morning she tried charging us even after the lady at the front desk told her it was already paid for. She obviously was new but needs more training.

Quick trip. Simple and clean

Very pleasant hotel and staff. A quiet boutique hotel for a weekend away with my husband. It was clean and the rooms were very spacious. There is not a pool on site. And the parking is very limited. There is one parking garage. $15 of you self park in there and $30 is you valet. But there is also parallel street parking around the hotel. A little bit of a walk and not too many spaces available. But we didn’t have a problem finding one all weekend. But we also didn’t stay out late. Usually was home around 9pm after dinner.

The staff was so so nice and helpful.

I love everything except the fact that the hotel didn’t have microwave

Everything was fine, we had a little trouble with the restaurant but I hope it was fixed (bill wise).

Great place

There was an issue with the booking. Expedia didn’t send the right information which caused a delay in payment for the hotel. The hotel said that would contact Expedia but they attempted to run my personal debit card until it overdrawn and they would not answer the phone at all after I tried to clear it up. I only found out about the issue when they didn’t email or print me a receipt upon checkout. I felt this was horrible customer service and would never book due to charges debited without my knowledge.

Nice hotel. Nice cafe across the street.

the workers was super friendly made me and my family felt like family. even Roy at the front desk 10 out of 10

Great property

Everyone was friendly

Amazing and Beautiful place!

Our stay at Canopy was excellent! A beautiful hotel, wonderful staff, we love the plant base lotions and shampoo - we would definitely stay again. A few 3 star rating would be for the shower (we were warned but why do complicated?), under chair in room, dirt, baby toy from previous guests, trash and lastly, it feels stuffy in the room even with AC temp at 60.

Great customer service.