Candlewood Suites Dallas-Frisco NW Toyota Ctr by IHG

Passable

Nice size room with all the amenities

Good location

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Great staff, cley-good place to strap

VERY NICE ROOM, COMFORTABE BEDS, GREAT STAFF

Staff was so kind and professional. Property was clean and pristine. Bed was super comfortable!!

For the money it was ok

Watch out booking here we were told housekeeping doesnt clean the rooms daily...They only clean the ones that have checked out

Liked the location and the room. Arrived 2 hours before check-in and asked if we could check in early. There was a room available for early check-in but the clerk told us it would be $50. I have never experienced that before. Needless to say I declined. Two hours!

Very convenient to where I needed to go, I will definitely stay there again

Very clean and quiet. There were many travelers but you couldn’t tell.

Exceptional

Everything was great

The checking in process was so easy. The ladies at the front desk were very helpful. The rooms were pretty good size I loved that the bedroom was separate from the rest of the room. The bed was super comfortable to. We were there for the weekend for my son's basketball tournament and it was 2min from where we were playing.

The checking in process was so easy. The ladies at the front desk were very helpful. The rooms were pretty good size I loved that the bedroom was separate from the rest of the room. The bed was super comfortable to. We were there for the weekend for my son's basketball tournament and it was 2min from where we were playing.

Staff and location. Prices affordable.

Staff and location. Prices affordable.

Very good

Nice size room

Awesome stay once again!!!!!!

Exceptional

Very nice size one bedroom room. Clean, helpful staff, great location

Exceptional

Very good

Exceptional

The hotel was new, very clean. Rooms were spacious and Staff was Excellent! Very close to shopping, Restaurants and Toyota Soccer fields.

Water pressure in the sink was very low and maintenance checked it out- could not increase pressure

Water pressure in the sink was very low and maintenance checked it out- could not increase pressure

Good

Good

No.

I didn't get a chance to stay for breakfast. The customer service was excellent. She greeted me with a smile and she was very warming and inviting. I personally didn't see anything that need to be changed other than the check in times. Maybe check in should be around 12noon or 1pm instead of 3

I didn't get a chance to stay for breakfast. The customer service was excellent. She greeted me with a smile and she was very warming and inviting. I personally didn't see anything that need to be changed other than the check in times. Maybe check in should be around 12noon or 1pm instead of 3

The room was clean and comfortable. Convenient to restaurants. I would stay here again.

Great area for a place to stay. Walking distance to many restaurants. Very quiet in the evenings, clean units and comfortable beds. Everything you need for an extended stay.

It was convenient to have free washer and dryer for a soccer tournament!

Great stay .

Staff was

Hotel is in a great location and quiet

The staff was awesome and the our rooms were great.

Because there are kitchenettes in the room, our room had a very strong food odor that was overwhelming. The room was clean. Bed a little firm for my liking. Shower curtain was so short it would hardly stay inside the tub. It was okay and provided what we needed for 1 night.

Clean room and customer service was great

Room was spotless n the stuffs were good

Very clean room. All utensils, plates, etc present and in good condition. Very comfortable bed.

Amazingly comfortable bed, clean room with full-size fridge, clean bathroom, and nice staff!

The room was fine, the staff was great, the walls are thin.

Great stay! Clean rooms in great condition and in a great location to attend events at Toyota Park

Tyler was awesome. Her and the manager was very supportive.

Needs upgrades, strong food smell in the halls.

The hotel and staff were nice. Our only issue was that (and they did tell us this) they did not service the room daily throughout our weekend stay. Not a big problem but for a major hotel chain, I had not seen that before.

Hotel was conveniently located in Frisco near the Toyota Stadium, restaurants, shopping and the weekend farmer’s market. Hotel itself was clean, comfortable and adequately supplied with kitchen items. Comfy bed, fluffy towels. Outdoors, the patio area offered a bbq grill we took advantage of and a pool we did not. Conditions of the outdoor space could have been improved by fixing broken items and general clean up. Overall, was very pleased and would recommend to others.

Mickey and Tyler were great. The younger lady with glasses was cool too, but it was this one lady, I wish I got her name but she made me feel unwelcome. I’m sorry I dont have her name but she has a beautifully placed birth mark on her face. She said the staff should not have given me the rate I was give , which was not my fault and l cried all night. I don’t like drama and confrontation, I just felt like she could have kept that comment to herself. I don’t even ask for a discounted rate. I wish people had more emotional intelligence when dealing with the customers. I’m a nice, civil person but the next person may not be. She needs coaching for sure. I will not be frequenting this hotel again.

I was checked out of the hotel by an employee prior of my departure time. I asked for a card key replacement and was checked out. No one offered to make it right by the mistake. No discount of any kind. they only offered a "I'm sorry for the mishap". I've stay here several years before around the same time and expected a better response!!

They don’t show my reservation to check in

Easy, accessible location. Nice and quiet and a clean room.

Good

3 day stay and no cleaning. Not a fan of that

What made it more frustrating is that our family members had a separate room and their AC had no odor at all, so this was clearly an issue with our specific room. We mentioned it to the front desk right away, and to their credit, they came up and sprayed a fresh scent inside the AC filter. While it helped mask the smell for a short time, it was more of a temporary cover-up than a fix. This isn’t on the front desk staff, they did what they could. The real issue is with whoever handles the cleaning and maintenance. There’s simply no way they could clean that room and not notice such a strong, unpleasant odor. Luckily, we only needed the room for sleeping since we were out running errands all day. Still, it’s disappointing to pay for a space that wasn’t properly maintained. With better attention to cleanliness and maintenance, this place could match the quality of its staff.

The staff is great!

A

Great

Exceeded expectations

Nice staff, clean rooms

La alfombra del piso toda mojada, un olor a humedad malísimo

On booking it said feww bereakfast, but there was no breakfast, I had to pay for each item and buy it. I checked out the very next day.

Excelente experiancia especialmente de Flavia muchas gracias

Nice

Nice rooms very well laid out. Negative is dirty bathroom. Hair on floor and towels.

Nice place however shares pool with hotel next door and your food delivery usually get messed up and sent there instead. However the hotel was clean offers free laundry workout room close to lots of things

Clean and friendly

Although staff didn't "look" professional, the lady who checked us in was extremely nice, helpful, and wanting to accommodate us for our trip. Although it's not necessarily pool weather yet, it wasn't very clean and there was lots of confetti from the holiday prior celebration all over the ground in that area. Other than the cold pool and dirty pool area, the rest of the hotel was nice. Really liked the check-in lady. Check-out lady didn't have much personality.

In between homes

Keep it very nice

Tyler at the front desk was so helpful and kind. I was sleepy from the road and she had a lot of patience with me!

Very good location. Close to shopping, dining etc.

The staff was welcoming.

A relaxing and rejuvenating experience.

The staff was extremely nice. Property was quiet and located mins from everything

We didn’t sleep much! I’ll never accept another room on 1st floor down similar hall and exit.

It was great!

Great value for loney

I enjoyed the visit

Loved the service- restroom could’ve been cleaned more, had stains on the wall. Did not have extra toilet paper- both rolls were more than halfway down, did not like that I had to ask for toilet paper 2 days

Enjoyed staying at this location. Great atmosphere with plenty to do. Service was great and facility was very clean and staff was welcoming. Thank you 🙏

Silent beautiful nice

The window unit was noisy

I stayed at this property multiple times this year. One thing that always struck me was the front desk staff never greets guests as they pass through the lobby - coming and going. It's like we don't exist. Poor customer care/value.

Relaxing getaway. The staff was friendly and the room was comfortable and clean.

It was clean and quiet

The staff is helpful. The rooms are clean and kicthens are decently equipped.

Liked the area

Check in and out was quick. Room was spacious and had everything you need for meals. It doesn’t include breakfast but there are plenty of options close by. It has a full size fridge with icemaker , stovetop, MW and cooking equipment

We didn't get to stay at Candlewood where I made the reservation and even took out the insurance that they would have a room waiting for us. We had to stay at the sister hotel Holiday Inn express.

Great place, great stay!

Had a really good experience

We stayed here for one night but will absolutely stay again! Having a little, fully stocked with pans, plates, silverware, glasses, toaster etc., kitchen was SO wonderful for our family. We didn’t eat out the whole time which saved us so much money. Everything was very clean and comfortable and quiet. It is right by a HUGE soccer complex so traffic was a bit of an issue at one point but not terrible. They also have a lending locker with games and books and other items, laundry room, and small gym. Would be a great place if you had to travel to the area for work as the room had a desk/table and office chair. Overall a great stay and we will be back!

Front desk agent did not honor the room type booked, and would not or did not understand how to make corrections to the accommodations for the remainder of the stay. I would not recommend property if you are looking for a professional staff to suite a business trip.

The room smells so bad i couldnt sleep. Saw a bed bug in the room.

Really nice

Short stay. But clean hotel.

Mary was wonderful and very pleasant at check in and throughout my stay. Room was just what I needed. Kitchenette good size

The beds were comfortable and the room was clean.

Great place to stay

From the front desk ladies to the awesome maid service ladies were very professional and welcoming. I will recommend Candlewood to all my business professionals.

Appreciate that you take pets.

This is one of my favorite hotel in Frisco!!!! The check in person was “ok” not bad but not good on the arrival of my stay. I been more than a few times and I love it!

I was staying for 9 days as I was in town for a High School graduation & assisting with the preparation leading up to that graduation. The hotel was really nice, I was okay not getting any room service for my entire stay though it states on a card in the bathroom I should receive 1 cleaning per 7 days I was there. The front desk did say if I needed additional towels to let them know which wasn't necessary as I had plenty for the extent of my stay. I loved the kitchen option as eating out 9 days in a row would be expensive. My BIGGEST issue though is the billing. No where was it stated that I'd get billed 1 night a week before I showed up, In fact what was stated was I wouldn't get billed until I arrived, which I was told I would be charged the remainder of my stay 8 nights as I was already billed for 1 night, plus $75 for incidentals. I paid my balance when I arrived, but was then charged another 2 nights the following week on night 7. which included ANOTHER $75 of incidentals. I was told by the manager that their system only charges for a max of 7 night stays so my bill was broken up which again never stated anywhere or explained to me when I checked in. Typically when you stay in a hotel you state how many nights you're staying, pay your bill when you check in, & you're done (granted more if you drink from mini bars) but case in point it should all be handled at check in not whenever they feel like charging you.

Comfortable beds easy access to everything in the area

The stay was nice. We will definitely be staying again.

It was clean and quiet property. A close drive to our destinations.

Very friendly staff nice room will definitely stay here again

The hotel was great it's just when I went to check in they had to give me another room cause my room that they had for me wasn't ready

The hotel was nice and clean, the staff were great. I only wish they offered breakfast! And last thing since when did the $50 dollar deposit jump to $75? Seems a bit high. It seems like the hotels put the deposit against your account immediately, but it takes 5 to 10 days to return the money. Overall not a bad stay.

Receptionist was extremely friendly and helpful.

People outside were a bit noisy. Hallway abd room has a odor slight odor

Stay was great. But sadly there is no breakfast facilities otherwise the stay was pleasant.

new hotel in new area

Extremely clean and helpful staff loved every minute of it

Very clean hotel! Room was spacious and had more amenities than I expected! Will for sure stay here again when I’m in the area.