Best Western Plus Frisco East - McKinney

Everyone was super nice, the place was super clean, and we felt comfortable staying here this weekend and will do it again!

We got to our room later at night and my wife and kids were getting settled in the room. I went down to the car and came back up and the door had opened without me using the key card so I checked to see if the key card would open the door and turns out the locking system used with the card was not even working so anyone could have came into our room at any point. The staff was not very understanding in my concern for our safety as the door could be opened by anyone. They wanted to upgrade our room and this room had the loudest ac unit making noise all night. The sink in the bathroom did not work properly. Upon walking into the lobby the place smelled like throw up. Would never stay here again and did not like how the staff handled the situation.

Nice hotel with a friendly and helpful staff. Even though our room faced the freeway it was amazingly quiet. Comfortable bed, plenty of space in the room. Clean and neat bathroom.

Awesome stay; hospitality director even followed up with us on the stay here. Exceptional experience!

Exceptional

friend It’s was ok some of the time water wasn’t hot but other then that ok

Clean and comfortable!

We had eggs, potatoes, sausage, waffles, yogurt, fruit, pastries, etc. for breakfast. Beds were firm but comfortable. It was a great location and reasonably priced.. We would stay there again.

didn’t refund the 50$ deposit Scammers bad izzat

Really good and clean room loved experience.

The ice machine downstairs has mold growing in the back the front people barely know english and my girlfriend which wr told them we needed a handicapped room they disnt give she almost feel twice in shower they have no shower chair or slip mat we had to buy our own and beds were not comfortable

Location Dirty, broken toilet seat and faucet, supplies not stocked twice

Upon arrival the hotel was well lit. Staff was attentive & informative. Room was spacious, clean, and comfortable. We enjoyed the fitness room because was clean with a variety of equipment including elliptical, recombinant bike, treadmill, free weights & bench, yoga mats & ball. Huge bonus! And pool was nice with a sizable hot tub. I used the hot tub which was clean, although could use a fresh painting. Breakfast station was stocked well and maintained. Manager Ella was very kind and courteous as she engaged with the guests making sure needs were met. I will definitely return.

Na

We loved the fact that it was so clean and you smelled the clean smell right when you walked through the doors. All of the staff were very friendly and greeted us with a smile every time we encountered a staff member. Your breakfast area is nice and roomy with a good selection . We met Ellie and she is so wonderful and caring to everyone she meets. We loved everything.

Nice place to stay. Picked up dinner just down the street.

The hotel is being updated after being bought from Comfort Inn. Our room was clean but handle on sink was broken. Other than that everything was good. Breakfast was very plain and typical of most other hotels. Waffle maker, limited choice of muffins and bagels, 2 cereal options, scrambled eggs, potatoes and some kind of meat. Coffee maker was good offering a selection of lattes, espresso and other specialty coffee.

Exceptional

professional. We enjoyed speaking with Ms Ella she made us feel welcome and at ease It was a joy to experience Coke Machines not kept up Ice Machine not working on our floor

As a travel soccer mom, finding a clean, comfortable, and welcoming place to stay makes all the difference. We will definitely be staying here again the next time we’re in Dallas!

Exceptional

The hospitality manager was very kind a genuine with my family and I Couldn't open or close the bathroom door once a toilet was in use, too cramped.

The hospitality manager was very kind a genuine with my family and I Couldn't open or close the bathroom door once a toilet was in use, too cramped.

Comfortable and clean. Friendly and helpful staff.

great place very clean

Great stay! Clean and the room was a good size.

The lady serving breakfast is not friendly, Noe does see greet the quest.

Clean and friendly check I The lady serving breakfast is not friendly, Noe does see greet the quest.

Clean hotel with better decor than most hotels at this price range. The breakfast was great with many options. I was pleasantly surprised in a good way with my family’s experience here. Would definitely recommend this hotel for families or anyone!

Pleasant

But it was great for the price. Very clean and comfy.

This is not comfort inn but is Best Western now. Rooms were clean and Property is well maintained.

Good stay. Good value. We'd stay again. Faucet in shower was broken off away from shower wall. Water took a long time to get hot.

Good stay. Good value. We'd stay again. Faucet in shower was broken off away from shower wall. Water took a long time to get hot.

The place is great, but hard to identify properly. I would stay there again.

Breakfast was great Everything was fine

Breakfast was great Everything was fine

No hot water.

No hot water.

We had a great stay. It was very reasonable and the people were great.

We had a great stay. It was very reasonable and the people were great.

Great location

We stayed here for one night while visiting family. Our arrival time was late. Check-in was fast. The property was nice and clean. The room was clean, but there was an unpleasant odor in the room and the rug felt moist from the humidity in the room(which went away when the ac temperature was lowered). The AC got really nice and cool and the bed was comfortable. I would recommend this hotel for an affordable quick stay.

Only complaint was a musty mildew smell in room. Very obvious and overpowering. Otherwise fine.

The room was clean and spacious. It was a great price for a suite!!

The room was clean, WiFi was working well and the staff’s were very friendly and helpful!!

Room had only hot water. I had to have my family use the shower from another friend staying at property.

Hotel is older but room was clean. Sink water took over 5 minutes to warm up. Warm wasn’t though warm enough for a proper shave. Staff said it was a city water problem. This isn’t true because shower water warmed up quite fast. Toilet also didn’t flush very well. Room key mostly didn’t work. Had to get them redone. I saw another guest with the same issue. Hotel needs to be remodeled.

We had to go back several times to get the key to work also in the room, the tub spout ran continuous when taking a shower but overall, it was a good stay

You will not be disappointed U

Breakfast wasn’t exciting. The stay was decent for the price except upon arrival the trash was overflowing. We were awaken around 8:30 AM due to maintenance drilling in a room across the hall from us.

Great

Good service.

Our room was large and quiet.

Everything was clean.. trash liners in the trash can and plenty of towels and toiletires

Well maintained the staff is good and quite place

Hotel was okay, wifi doesn’t work, bathroom was dirty beds made me itch!

B

Elevators were dirty, beds were very uncomfortable, toilet would not fully flush due to water saving mechanism in toilet. Stay somewhere else.

Our tv in our room would not work. We contacted the front desk 2 different times to get help and they said they would move us to a different room but never did.

The room itself was nice, but the second TV wasn’t functioning properly—it could turn on, but none of the controls worked beyond that. Additionally, the window shades wouldn’t go up, so part of the room never received natural light.

Nice facility, typical bedding and flat pillows but convenient to the hospital and safe area

Allergies a great deal. Usually a sign that it’s covering up other orders.

Horrible no WiFi. Pool was cold and old, and the ac was awful, breakfast was awful

Very nice room and very clean, A/C worked well and tv was easy to use. Staff was nice and area was over all quiet. Definitely will stay again.

Room was not clean before checking in. Staff were not helpful.

Clean friendly

We missed little things like body wash or hand soap dispenser. Bar soap of most inferior quality for hand wash (and identical bar soap for shower that leaves skin extremely dry) are just inexpensive things a hotel with this price range ($120+) must offer by default. Bed sheets didn't seem as bright white as a comparable holiday inn would typically have. Thankfully A/C worked great and glad they had a drinking water dispenser in the breakfast area. Also, mattress was quite comfortable and carpet looked clean

Gnk

I had plesant stay there.

very good

Breakfast was good. Location was easy to navigate in and out of. AC was ok but could have been better. Pool was ok. Hot tub was heated but the jets didn't work. Overall it was a good stay.

The hotel was pretty good. The only thing was there was no hot water when I tried to take a shower.

no good

😁

This was the first time I'd ever stayed at a hotel so unfriendly, dirty, and unpleasant. During my 6-day stay, I couldn't get my card key for all 4 days, so I had to check in again every day. Even though I said the hairdryer was too old and I had run dry, they wouldn't exchange it

The property location is very good.

Stayed here prior to a medical procedure. Everything was fine. Did not use amenities, but suited our needs well.

Room was dirty. Bathroom, around the sink had a buildup of dust. I took pictures and showed the front desk worker. The shades are electric and did not work

I hope more variety in the breakfast

Great customer service, nice and neat no issues

Great location for what we needed. Clean and the amenities were nice.

Great location for north dallas.. Great room, breakfast and overall experience... hot tub was enjoyable, pool was super cold mainly due to being indoors.. will stay here on every visit to Dallas

Very clean and comfortable.

Clean, friendly staff, and good breakfast.

The staff was nice. We enjoyed our stay at the hotel.

Very clean. Staff was very nice.

Staff were very helpful and polite. Room was clean and comfortable. I’d stay there again.

Everything was great from front desk to housekeeping.

Good

Breakfast was good. Room was nice and quiet. A/C was perfect.

Good

clean and fresh rooms.

room keys kept failing. bed and pillows were sub-par. only one person at desk so had to wait 15 minutes to re program room keys. light switches were faulty. Air conditioner was great!

The pool was so cold. I don't know how any human can stand it. They need to put in a pool heater

Staff was friendly and efficient!

Nice

Obviously, this isn’t a deal breaker but I do like it when things work.

The staff was so so kind to me! I came in from work and key card wasn’t working and the gentleman could tell that I was stressed out. It was a small but MEANINGFUL act. I greatly appreciated how sweet ever was.

The going down elevator button on the third floor did not light up so didn’t know if it was working. I had to press going up button to get the elevator to get to me then press floor 1 when going down. However the cleaning ladies were fantastic and very friendly.

It is an okay stay.. nothing great

Staff was great. Breakfast fresh and hot. Rooms/bathrooms clean. Enjoyed the stay!

This hotel exceed my expectations. The room were clean. Staff were super nice and professional 24 hour front desk easy to move around the area and the breakfast was wonderful.

Very clean room and hotel overall. I loved having a bathtub!!! The only thing that bothered us was that the exterior doors were not on a key to open system. Didn’t like knowing anyone could enter the hotel at anytime. Great location in a quiet neighborhood, there is a walking trail very close to the hotel. We will definitely stay again.

Hot tub was not working

Staff was good. Breakfast was good. Comfortable beds. Room was nice and quiet.

Clean room and housekeeping . Friendly front desk

For the price of this room, it was amazing. The rooms were clean and stocked. The indoor pool had plenty of towels for drying.

Just a little extra care and attention to detail would go a long way to improving the experience.

Clean rooms but old, there was not much in the rooms. Maybe take a look at marriotts of the standard of room

Good breakfast

The staff is always available and they have a very relaxed vibe but they are there to help you whenever you need. You can tell that the staff work really hard and that they are prompt and fair. The pool is okay. It works, but it's a little old. I liked that the pool was inside because we went during the beginning of spring. The hotel rooms are clean and they provide a lot of towels. I thought it was odd that we didn't have tissue paper though. It was close to the highway and conveniently located to where I needed to be. I brought my own pillow.

I didn’t really care for the breakfast. However, the staff was extremely nice! The facility was very clean and it smells amazing when you walk in.

Everything was good. The staff was friendly. The breakfast was well stocked and tasty. Good water pressure and plenty of hot water. The only "negative" was hearing the cars from the highway nearby, but it wasn't that bad. It was a convenient location, safe and kept up well.

Good place tI stay. Nice. Reakfast. Clean room.

5 night stay, key cards needed to be reset often, room was nice, pool was cold, could hear the people in the next room so not able to sleep very well, breakfast was good, room refreshed daily.

Friendly staff. Everything was very clean.

We needed a hotel near our home while we were waiting for repairs. Very impressed with this little gem. It’s a basic hotel - not fancy but all that is needed. Appreciated having plenty of nice towels and a laundry on site. The front desk staff was kind and welcoming.

Hotel was good.

Yes