Aloft by Marriott Frisco

I only stayed for 2 nights, and I didn't spend any time there except to sleep. I didn't use the amenities like the bar or restaurant, but the coffee in the lobby was out both mornings, and the front desk staff wasnt very helpful. My room was mediocre, and it had poor lighting that made me suspicious it wasn't completely clean.

It was a great experience

great value for the money

Exceptional

Nice location. Room was outdated compared to other Aloft hotels.

Exceptional

Exceptional

Kind staff, nice clean rooms, allows dogs Slow elevator, cost of bottled water, room was very warm and took about 24 hours to get as cool as the hallway.

Exceptional

The Location is good and staff are excellent The breakfast is very poor, the lift is scary and one lift always out of service

Thank you

the place was easy to get to, clean, modern with plenty of amenities. the staff was great both in the front desk and cleaning staff. however, the tv was not functioning properly and the cooling system was loud and outdated.

Very good

Good hotel for short trip

Great location central to stores.

Great staff

Pleasant

Superb

loved it

Good stay I will be back for business

clean room, nice staff.. ice machine in 5th floor - hope it was a little closer

N/A

breakfast should be included in the room

I didn't eat the breakfast. I slept in. Haha.

I didn't eat the breakfast. I slept in. Haha.

Staff was rude during checkout. Not very professional. If you’re visiting Texas don’t stay here not worth it.

Only one elevator working and the hotel was full of guests

Nice and clean Only one elevator working and the hotel was full of guests

Very modern with great amenities for this economy hotel. Staff was great. The hotel bar was jammed and happening place. There is an area adjacent to bar for kids to play. A few games were available there.

Bar server was great. Breakfast option need an upgrade for what was paid per night in this hotel.

Check in great. However, there are no microwaves in the rooms to reheat food or drinks. The electricity went out twice. The water pressure is not existent in the shower. The soaps that they provide do not smell great for a feminine person. The big issue was, that some parents were not in charge of their children, or even present when looked for. The unattended, were banging on and throwing things at doors for hours. Which brings me to the elevator issue. Only one of the elevators was working. And the kids were going up-and-down causing the elevator to take 10 plus minutes every single time you wanted to go up or down. And again, no one did anything about it. There were stains all over the place and the carpets on the mat in the elevator. Perhaps I'd just expect too much? They had two mirrors at the bathroom sink, but the only chair was at the desk, except for the bench seat underneath the tv on the wall, not near a mirror. How do they expect someone to do their makeup and hair, unless they bring their own mirror. This experience for me made a good argument to use airbnb stays instead of hotels. I'm not sure there's a manager of this hotel in existence, because with everything that went on, is staff knew about it, nothing was ever brought up. And when we checked out, there was nobody there at 9am. I'm not sure what's up with that hotel, but they definitely aren't focused on the customer.

No me gustó , que no hay desayuno o es muuuy pobre y mi reserva decía incluye desayuno

Staff was nice. It was clean. Our room 329 the AC did not work. It was so hot. I did tell the front desk and they said they would have somebody come fix it while we were out. They did come up to our room. But walked into a hot room. It’s not fixed. We are here trying to go to sleep in a sweltering room.

Staff was nice. It was clean. Our room 329 the AC did not work. It was so hot. I did tell the front desk and they said they would have somebody come fix it while we were out. They did come up to our room. But walked into a hot room. It’s not fixed. We are here trying to go to sleep in a sweltering room.

Good

Very good

great

Super comfy!

Good stay thanks

The place was clean.

Enjoyed my time here. The rooms were great and the property itself was exceptional.

I booked here to utilize the pool and get some peace and quiet away from children because I’m a mom and work with children as well all day. So I didn’t get to use the pool because it was very packed with kids & very small. I didn’t know the hotel was hosting for some basketball & softball game tournament or playoffs. So the hotel had plenty of kids. The elevators moved extremely slow & only one elevator was working. One lady got stuck in the elevator shortly after I had just used that elevator. Rooms were clean, employees were nice but I don’t know if I would book here again.

Didnt go to bar.AC was fine

And the bartender is not well versed in drinks Otherwise the stay was fine

Great easy stay! Clean and well kept property.

Convenient location for business trip. Comfortable and very friendly staff.

Staff was great and made it easy to check in and out. Room was very clean and comfortable.

Staff was friendly and helpful. Quiet and clean. Bed was comfortable. Good location. Close to restaurants, shopping and entertainment.

Everything was on point as always

My biggest issue was the room. It was dirty. Hair covering the shower drain form previous guest and gum under the side table shelf between the beds. Only one elevator was operating as far as I could tell and it opened very slow and shaky.

The day was great. Everything was good except for the hold they put on your account when I paid for the room ahead of time so I was paid in full but they still charge my account $50 and they said they released it on Sunday and here it is 11 days later still not released and I called the bank for the second time and they said that it could take up to 30 days unless I get an email from the hotel stating that they release the money which is a lot of work and ridiculous for A to not stay no one should be able to hold your money that long when it’s not theirs in the first place

Half way thru the air kept going off and i would wake up sweating having to turn the ac way down to get it to kick back on & then our tv kept goin off it would turn back on but then right back off and wouldnt stay on. The phone in the room didn’t work. We called the front desk to let them know and they just said the maintenance man to get there at 10.. it was 7:30 at this time ..

All was good. Nice rooms. Only one elevator worked and stair access wasnt available on the first floor.

Room was clean, staff was friendly, and it's close to shopping/dining. This was our second stay here.

Room was clean but had carpet.

Great customer service

very nice, clean building. Staff very friendly and helpful to your needs

Very good

Staff friendly, hotel clean, bed comfortable, nice bar at the hotel! Would definitely stay again.

Great place

Very good

Everything was great

Everything was ok

The ground floor room opens to parking lot, so opening the window

yes

Additionally, the front desk made it unnecessarily difficult for my husband to receive a room key, even though I had already emailed in advance authorizing him to be added to the room. Overall, I can understand why this hotel is rated only 3 stars. The bathroom was also very small and difficult to move around in.

The staff got me and my sibling booking mixed up so when i checked in i was checked into her room and she was in mines and luckily we know each other because all of her belongings were unattended in her room and could've been stolen by anyone

Great place to stay while in the metroplex! Definitely coming back!!

Decent

Nice and clean room. Close to Comerica Center and shopping. Everything was within walking distance.

Everything was exceptional. Great hotel. Love the location. The staff was very friendly and helpful. Will continue to stay there when I visit the area

To everything!! Love it here!!!

Great, friendly staff, nice room, good linens, nice lobby.... It was all good.

Everything was great....Front desk gave great service..

Everything

Amazing property!

This was our first time here at this hotel and we absolutely loved and enjoyed our stay. This was mine and my husband 2 day getaway from parent and work life. Everything like shopping and eating places was all near by we actually didn’t stay in the room very often…. And the staff were very nice and helpful. This has to be my favorite hotels so far, we will definitely be back

If you want house keeping to wake you up at 9am, then this is the place for you. Also, the pictures don't really match the current condition of the property. Modern updates, yes but visible wear and tear

Bed was comfortable

Excellent room, great stay.

Great locations

pretty nice ngl.. hotel lobby was really cute and new, i liked the vibe.

The front desk staff was incredibly friendly and always greeted everyone upon entry and exit. My three day stay was peaceful and the rooms were very clean. The pool area was not as nice as I hoped. The pool area furniture was pre-worn out. The pool was super small, but it was a pool. Definitely would stay again.

The rooms and service were perfect and staff was welcoming!

Good place, clean, everything you need

It was great

Rooms are very small. False advertising on the hotel. Room needed pest control services.

Overall the property is nice but look deeper and it needs some work, also the bathroom was not properly cleaned ie the toilet still has eww stains on it and the floors need to be streamed cleaned, also the elevator needs a quicker response time.

Love it! I'll be back!

Nice place

Perfect as always

It was great

The staff were amazing!!!!! The carpets have a smell and my tv in my room did not work.

Stayed here after a wedding with the wedding party. Just what I needed.

The elevator, lobby air conditioner or coffee machine at main floor didn’t work. Also staff didn’t even care, acted like doing us a favor.

The rooms are well appointed and offer all you need in a practical layout. BTW, I’m over 65, so don’t think it’s just for the younger crowd.

Walki my in you just notice it’s a very clean establishment. The lobby was gorgeous and very well kept the young man who checked me in was so sweet and professional and answered all my questions. Definitely staying at this hotel again.

There were a lot of things broken. But the staff was all great , especially Tanya. Our room’s air conditioner was broken and leaking, so we changed rooms. Okay, that happens. But one of two elevators was out of service. One coffee machine in the lobby was out of service. One toilet in the lobby bathroom was out of service. The new bartender was friendly.

Bed sheets and pillow cases had a weird smell. Requested for them to be changed at the front desk, housekeeping showed up almost an hour later. Pool was kind of dirty, full of small dead bugs. Front desk staff was decent but could’ve been much better. Overall, price did not match the service or the quality of the place.

The store upfront is helpful, rooms are large and staff is friendly.

Easy, fast check-in. My room was ready early which really helped me out. Moncia at the front desk was friendly and helpful during my stay.

Monica was one of a kind great praise for her front desk clerk..❣️😊 you really made the stay excellent for me and my daughter Will be highly recommended for travelers coming and going.

Perfect!!

Clean room. We liked the wall that divided the entrance from where the bed was placed. At night, this blocked the light entering from under the entrance door. We had a wonderful night's sleep.

Clean rooms and it has a bar onsite

Staff was super friendly! The hotel and room was very clean!

Welcoming staff answered questions about the events and dining options. We will certainly come stay on another visit to Frisco area.

Property was great and the people working were very helpful.

Aloft is our go to hotel. Clean has a nice vibe an atmosphere and staff is always courteous and helpful.

The rooms were a bit small, no microwave. But over it was a good experience.

Out stay was only for 1 night; however, the check-in process was very smooth and quick. The staff was extremely friendly and willing to ensure that we had everything that we needed and wanted. The rooms were very, very nice and the bed was very comfortable. I slept well.

Wonderful staff clean and safe place very close to all the shopping even walkable just very nice. Rooms are very clean. Beds are nice.

They did not clean the room the second day of our stay

Love it

Liked it

Lovely place

The staff were incredibly helpful. Would return.

bad customer service from front desk

We had a great stay in a lame location. The hotel was really nice and clean. Rooms we big with comfy beds. The bathroom mirrors were big enough for us three gals to get ready all at once. the hotel bar saved the day when everything in the area was too packed to actually go out and have fun. If you have to stay in Frisco, I strongly recommend. Bad news, this is not a nice pedestrian walking area. You will need to hop in your car or Uber to get places.

Great stay!