AC Hotel by Marriott Dallas Frisco

The parking situation at this location has gotten progressively worse over the last few years. We have loved staying here for years, but this may be our last stay. They have about 8 street parking spots, valet that takes forever to get your car to you, or a parking garage that charges flat rate to park over night plus you have to pay an exit fee every time you come and go. We are always coming and going and this is not feesible. For a facility that provides no parking, this is ridiculous and it has never been this expensive. You used to pay around 28 bucks to the hotel at check in and this covered the parking for the stay.Your key card use to get you in and out. This was already a pain,but was manageable. When asking the staff about parking cost the front desk staff couldn't give me a straight answer either. Everything was I think its this and I think its that. My second complaint was our room being 83 degrees at the 4pm checkin.. with them now pushing check in even later, the room was still hot when it was time to go to sleep. We also found several items from previous guest scattered under the various furniture pieces when setting up the sofa bed.

Beautiful location, very clean and overall great atmosphere

Nothing

Clean and indoor pool was very nice! Loved how the room was set up and the fridge and stove with dishes were nice! We were very well accommodated. I did not enjoy paying for parking!

Location, cleanliness, the set up all around the hotel, employees were kind. N/A

Location, cleanliness, the set up all around the hotel, employees were kind. N/A

Great location and nice staff

I liked all.

Breakfast was excellent. Staff fantastic. I liked all.

We had a great stay, the staff were extremely friendly. The hotel was comfortable and very clean.

The room was clean and quiet

Superb

👍

Best bartender , Raul! Beautiful property, super clean Parking

Best bartender , Raul! Beautiful property, super clean Parking

Great clean rooms with sleek aesthetics. Awesome location nestled in a bright urban residential apartment community. Great staff. Plan for off site street parking (which can be a block or two away), or to use their valet.

Very clean room. The beds were really comfortable and staff were very helpful and nice.

When booked, it shows free breakfast, at the time of check-in breakfast is not complimentary and need to pay. And wifi was not connected with the details entered.

Exceptional

Took 15 minutes to valet park and check in. And the place wasn’t busy. Breakfast was a joke. It was a table of cold cuts and hard cheese. No breakfast food. Just glad it’s over. Won’t be back. Keep your Europe.

Very accommodating and helpful staff!! Dion was amazing!

Staff was wonderful, friendly and professional. Check in was quick and easy. The room was clean. The room was not what I thought I booked by the photo. There wasn’t a couch just a bench. The bathroom set up was strange and I didn’t care for it. The shower and toilet were in a small area and the sink/vanity area was in the main room. It just felt awkward. I would stay again just would like a different room.

The hotel is clean and comfortable. The staff was friendly and helpful. Valet parking attendants were terrific.

The bar staff were amazing and food was good! Parking is challenging, however, hotel garage available for a fee. I would stay again.

Wish the bar had a TV but other than that the rooms were spotless and beautiful. The staff was lovely and the hotel was very pretty.

You have to pay $25 for garage parking. No free breakfast. Too expensive hotel that’s without parking space and included breakfast. Not worth it

Nice area

Great stay, will return.

Perfect location, Staff were amazing, rooms are very nice and clean and the bed was awesome!!!

Not great very blend and limited

Exceptional

Very clean and amazing helpful staff

great, clean and friendly staff

Very clean and amazing helpful staff

There isn’t much parking and the parking garage was expensive.

It was very clean. There isn’t much parking and the parking garage was expensive.

great, clean and friendly staff

Exceptional

Room was very clean. Staff was courteous.

Exceptional

Everything

Yes it was excellent! The staff, the food, the freshness- it was all great. We love the quite location that is walking distance to dining!

short stay. valets were on point

We stayed here for my granddaughter’s cheer competition and couldn’t have been happier. The location was perfect and close enough for us to walk. The staff were super accommodating and friendly.

N/a

Clean and very update N/a

Rooms were nice and clean. Free breakfast was misleading. It was coffee and a crossiant. Real breakfast was $22 a person.

Will stay again

Hotel was super nice, but no hot tub and the breakfast on the weekend was blah.

Friendly staff. Fast valet parking. Valentine’s roses for the ladies.

It was really nice

Clean rooms and great service.

Room was clean, friendly front desk and valley staff. Great place to stay.

Super friendly staff! Nice size room

Didn’t eat breakfast

I won’t stay anywhere else, this is my favorite place to stay. So welcoming and clean!

Great stay

Yes

Clean and modern hotel. Very friendly and welcoming. Room spacious, lighting is superb, very clean and so convenient. Also great value for the money. I loved this place!

Tired to bill me twice

Everything was immaculate

Parking was very difficult, and the staff were distant and unhelpful

The hotel was beautiful but the valet smelled putrid and left a nasty smell in the car. He also took infer the it should have taken (abo it 10 minutes). Upon getting our hotel key card we were not informed of the location of the gym, pool, or breakfast area. Was not told the breakfast was not complimentary until we started playing our food

I understand they may have rules about a 21 years old or older. But if your 18 year tries to check in, and you enforce these rules, at least be helpful, let them find options, don’t have them waiting for a manager that never came and of course, reimburse the room you din not let them use. Train your staff up front to help and be nice. Lost a client.

Staff was friendly

Really awesome place to stay and a very safe bet for how to spend your money on hospitality!

We stayed here for one night to get away from the house. There are restaurants, bars, movie theaters, and other entertainment venues within a short distance. The hotel is beautiful and clean, as are all of the AC resorts. Food on property is a plus also.

Great!

Great place

Nice

Area around the property is new. Need a car to move around.

Clean

The room and stay was as expected.

It’s in a great location, near many places. It’s clean, and quiet. Staff is very friendly and helpful. I will come again.

Super nice, very affordable! Very clean, great location! Just all around great stay!

非常に清潔で良かった

Great property. All staff professional and friendly.

Great hotel and staff was very professional.

All Staff from Front Desk , Valet Parking , Housekeeping to Lounge were very Polite and Remarkable great People. Hopefully we can take a Trip back in the Future.

Good

Pleasant experience good for business travelers

nice convenient property by Ford Center

I wish there was free parking for those that don’t want to pay for valet but overall it was great!

-No food room service on the weekends. (So weird) -One luggage cart for the hotel, so you'll never see it.

Overall, it was a good experience.

Great stay. Stayed 2 nights for golf tournament.

Excellent. Only the breakfast poor

Clean. Very nice front desk staff

Everything was fine

Great Property, good staff and very accommodating.

Awesome

Hotel was super fancy. Park offf site tho or it’s $25 a night for parking.

Perfect for my business trip - has it all.

I was really disappointed in this hotel. The gym is on the 2nd floor and the whole second floor smelled like the gym. The view from the window on the second floor is of only the top of the roof of the building. The window inside the room was dirty with an impression markings of a whole body and hands. The coffee maker was crusted with a white substance. There are no options for food in the snack area if food is needed after the restaurant has been closed.

The area was great. The room overall was fantastic. The bathroom door was the only thing i didn't care for. It was frosted glass. It was just strange to me and my coworker that was staying with me.

Great experience this weekend at the AC Marriott Hotel! We were welcomed by staff with friendly smiles and always asking if we needed any help or services. They helped me with the parking garage and just super kind whenever I had a question. I would recommend staying here, especially if want to be near to The Star as we wanted! We will be back! Thank you!

Loved the hotel!!

Room and service was fine. But didn’t appreciate the hidden 23 dollar parking fee and no breakfast offered for the price.

Arrived to check in at the correct check in time, rooms were not ready, waited 3 hours before we could check in to all 3 rooms. Will not stay here again

Very friendly and professional staff. The hotel is in very clean, and well maintained. 10/10

The hotel is absolutely beautiful, staff was wonderful and lots of amenities! We had never been there before and parked in the parking garage, then had no clue where to go. There are no signs or info telling us how to get to the entrance of the hotel. We ended up walking all the way around in the cold and after about 20 minutes came to the entrance. We asked if there is an easier way to get to and from the garage, as we hadn't brought our stuff in yet. They told us we could go through the pool area. We walked into the pool area and there was a couple in the pool not caring they were in a PUBLIC share space with there intimate moments. I had my daughter and just got her to the door. When we came to go back through to get in, they were clearly doing the deed in the pool and could be seen from the windows all around the pool! To prevent my kid from seeing anything else she didn't need to, we once again walked all the way around the hotel. When we finally made our way to the room, it was beautiful but they had the heat cranked up and very warm. We turned on the AC. It was cold out, so I figured they were just trying to keep us warm, but it was very warm. We do love the hotel and I didn't complain about the pool incident cause it was closing and we had no other need to be in there having to see it!

Hotel and staff is wonderful very clean nice

The bed was uncomfortable and the parking garage was too far.

Would have loved if the pool was heated but otherwise a great hotel.

Very nice property! Only thing that’s tough is parking, but would definitely stay again!

But the front desk staff were not well trained for this and the young man checking us in did so in a pretty hostile and condescending way, as if we couldn’t or wouldn’t sign the form and consent to the additional fees for each night. I guess his bad day was contagious because the young woman who worked for the hotel that was nearby at the desk never looked up from her phone and was scrolling on socials and even rolled her eyes at some point in the conversation. The snacks in the shop were healthier than most, and I appreciated the opportunity. The buffet was a lot of money for not much and the person working that area was acting strangely and by that it seems like they were maybe on drugs or had missed a scheduled dose of very necessary drugs. Sorry I know that vague and judgy. We were the only people there and it took 30 minutes to get 4 scrambled eggs and meats we said we didn’t want. Just confusing, and maybe language was more of a barrier than we realized. I don’t know if this was a newly opened hotel or a recently revamped property, but the only guy who seemed to want to be there at all was the valet, who was friendly and helpful.

A 1 night stay. Room is fairly compact, but clean and quiet. Food at the bar was very good, wine was incredibly expensive.

Clean & up to date

Loved it! So close to everything we needed!

Everyone was amazing and looking to help from the moment I showed up

Hotel was nice and clean, however the smoke detector at the edge of the bed blinks bright so it was hard to stay asleep (called the front desk and they said that’s normal and that’s their number one complaint)

.

Great hotel, staff and location. Parking is a bit cumbersome with either vale or public parking around the corner.

I would stay here again. Really nice and enjoyable. Located in a great location. You do have to find parking on the side of the road and it’s very limited or you will have to pay in the parking garage. That is the only downfall to this place.

Nice property, well kept, staff very helpful.

Right next to the cowboys practice facility

Stayed at this location for a few days while in the area. Overall nice and clean establishment from all areas I was in. Check-in was quick and easy and check-out as well. Very convenient location next to a lot of restaurants and the star. They offer covered or valet parking both are in the same covered garage area. Room rate was at a reasonable price for the two nights. No issues with payment or charges. I would select this location.

Great facility and service

Very clean. Comfortable rooms. Good breakfast and drinks.

I was surprised because on Expedia it said free parking